World Travel Holdings Reviews | Glassdoor

Find your next job here

World Travel Holdings Reviews

Updated January 13, 2018
182 reviews

Filter

Filter

Full-timePart-time

182 Employee Reviews

Sort: PopularRatingDate

Pros
  • awesome to work from home and awesome ppl (in 75 reviews)

  • Good work life balance, you have time to do what you want (in 4 reviews)

Cons
  • Not really flexible when it comes to work from home (in 8 reviews)

  • They add hours on to your schedule so forget trying to manage a work/life balance (in 6 reviews)

More Pros and Cons

  1. Helpful (1)

    "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Wilmington, MA
    Former Employee - Software Engineer in Wilmington, MA
    Doesn't Recommend
    No opinion of CEO

    I worked at World Travel Holdings full-time (More than a year)

    Pros

    Good work life balance, you have time to do what you want

    Cons

    limited benefits, old platform, cold office all year long


  2. Helpful (1)

    "Customer Service III"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Trainer in Norfolk, VA
    Former Employee - Trainer in Norfolk, VA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at World Travel Holdings full-time (More than 3 years)

    Pros

    Atmosphere, Company perks, Christmas party

    Cons

    Bidding on shifts, late shifts sporadic calls

    Advice to Management

    Soften skills for team leads

  3. Helpful (3)

    "Longtime employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wilmington, MA
    Current Employee - Anonymous Employee in Wilmington, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at World Travel Holdings full-time (More than 5 years)

    Pros

    The company definitely offers longevity for employees looking to extend their experience over a number of years.

    Cons

    There is very little room for promotion or advancement within the company. When I was hired, it was advertised that there was, but having been there over 5 years now, I can attest that there truly isn't.

    Advice to Management

    Offer your employees more room for growth, more incentives to remain employees and hire more from within whenever possible.


  4. Helpful (4)

    "Made my life miserable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at World Travel Holdings full-time (More than a year)

    Pros

    Work from home and nice coworkers

    Cons

    The cons where do I start? They have misleading advertisements and in return you have angry customers. They have a 95% turn over rate each wave season they hire tons of new agents and fire for any reason when wave season is over. They have a mandatory overtime policy and work you 10 or more hrs a day and take half hour lunch away if phones are busy. You change shifts every 3 months and the shift choices are terrible. If you have a family forget spending time with them. The metrics they expect you to reach are not attainable. Miserable job. So glad I left.

    Advice to Management

    Be better to your long time employees k
    Keep them around stop hiring in bulk


  5. "travel pro"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at World Travel Holdings full-time

    Pros

    great free cruise incentives, work from home

    Cons

    hours, team leads, no time off


  6. Helpful (6)

    "Nice job that gets frustrating over time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Consultant in Boston, MA
    Current Employee - Travel Consultant in Boston, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at World Travel Holdings full-time (More than 5 years)

    Pros

    Work at home. Can be a fun job, helping people plan vacations is enjoyable. Can develop lots of repeat customers who become friends.

    Cons

    Misleading marketing results in a lot of unhappy callers. Unrealistic expectations. (two thirds of agents aren't meeting "expectations" which makes those expectations meaningless)

    Advice to Management

    Get realistic expectations. If two out of three agents don't make a goal then maybe the goal is not realistic?


  7. Helpful (2)

    "Wth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care in Orlando, FL
    Former Employee - Customer Care in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at World Travel Holdings full-time (More than 3 years)

    Pros

    Flexiibility, work from home, team members, travel opportunities

    Cons

    Management, avaya phones bad quality

  8. Helpful (2)

    "Worthwhile if you are good at phone sales"

    StarStarStarStarStar
    Former Employee - Agent in Dallas, TX
    Former Employee - Agent in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at World Travel Holdings full-time (More than a year)

    Pros

    Home- based job, can make a lot of money if you are able to keep customers engaged

    Cons

    They train you too fast to really understand the products

    Advice to Management

    You need more time for coaching.


  9. Helpful (4)

    "Great Intentions in a Challenging Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at World Travel Holdings full-time (More than a year)

    Pros

    They really do try to treat their employees right and create an open and transparent culture, as much as they can with everyone working from home. As an example, they give employees an HRA fund to help offset healthcare costs. Don't know any other company that does that. The opportunity for a good living is there with this company you just have to be patient and work hard. I hear scheduling is an issue for some, but honestly, that's what we signed up for to service people when they're available! There are so many people that I've seen grow and move into other positions with the company and that is awesome. I would recommend them to anyone.

    Cons

    There are positions that pay less than others but we don't have to pay for a lot of things that come with working out to home so it makes sense. This is a virtual work from home company for the majority of its employees, so there are some challenges when it comes to staying connected but they are always trying new things.

    Advice to Management

    Make sure to keep putting employees first and building programs to keep people feeling connected and you will continue to succeed and improve.


  10. Helpful (6)

    "Some good, some not so good, but great experience for a virtual job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Virtual Travel Consultant
    Former Employee - Virtual Travel Consultant
    Recommends
    Approves of CEO

    I worked at World Travel Holdings full-time

    Pros

    Working from home. Flexible scheduling if you understand the scheduling process. Pay is not as good as it could be but is adequate considering you are working from home. Good benefits package and pricing.

    Cons

    A little micromanaging can go a long way. A lot is just too much. Requiring extra training for cruise line specialist courses is time-consuming and you get nothing for doing the work, except your regular pay. The absentee policy is too stringent.

    Advice to Management

    Let experienced agents use their past experiences at selling. Most people who are calling want pricing and special incentives only. Make automatic Thank You emails to booked clients a MUST. They really do help and they give the agent information in the closing of the email not in the invoice . Make the incentives requirements easier for booked clients to understand and follow. Place them in an email not the invoice.


Showing 182 of 182 reviews
Reset Filters