World Travel Holdings Reviews | Glassdoor

World Travel Holdings Reviews

Updated September 15, 2017
168 reviews

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168 Employee Reviews

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Pros
  • Work From home and saves on other costs (in 69 reviews)

  • Good benefits package and pricing (in 5 reviews)

Cons
  • work from home career in the travel industry (in 7 reviews)

  • They add hours on to your schedule so forget trying to manage a work/life balance (in 6 reviews)

More Pros and Cons

  1. Helpful (6)

    "Villa Division"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Villa in Wilmington, MA
    Former Employee - Villa in Wilmington, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at World Travel Holdings full-time (More than 5 years)

    Pros

    Work from home, that's about it. Nice co-workers and flexible hours based on need of customers.

    Cons

    Poor leadership. Managers were tyrants. Upper management has no clue and watching senior staff lose their jobs to downsizing is very concerning.

    Advice to Management

    Your company is not all that


  2. Helpful (5)

    "Travel professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in Miami, FL
    Current Employee - Anonymous Employee in Miami, FL

    I have been working at World Travel Holdings full-time (Less than a year)

    Pros

    Most of the time flexible schedule.

    Cons

    The plans within the company keep changing affecting sales pay

  3. Helpful (15)

    "Nope, I'll Pass!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook

    Pros

    You get to work in your PJ's, as they advertise!

    Cons

    Metrics are extremely difficult to meet. Not only must you obtain new bookings by a certain margin, weekly, you're also expected to service ALL of your customers ongoing. Difficult to balance the above while also squeezing in new reading material, slides and videos in between calls, which are mandatory. Travel insurance is where the money's at! If you don't push for travel insurance your not making money. In truth its all I really focused on. A lot to juggle. I did find my manager to be really laid back even while checking up on me the minute my numbers slipped. Definite pressure to sell. At the end of the day you MUST love Sales to appreciate this job.

    Advice to Management

    Selecting normal 9-5 hours should not be reserved for senior employees or based on your performance measures. If you don't sell much you get the worst hours available. And you must be willing to work all shifts coming into the company. Which is open 24 hours a day. I generally met the metrics needed to keep a 9-5 schedule. But I pushed hard for it.


  4. Helpful (13)

    "Micro-Managed Hire to Fire"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Pro in Virginia Beach, VA
    Former Employee - Travel Pro in Virginia Beach, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Work from home, good initial training, various schedules, computer provided

    Cons

    The company gives you "metrics" that no one can meet. They hire in binges, then fire off 90% of new hires within their first year, most within the first three months. They constantly bombard you with call listening sessions and tell you what you should have done differently. If your sales are high, you should have taken more calls. If your call volume was high, you should have sold more insurance. There is never a time that they will say you are doing a great job and just continue what you're doing.

    Advice to Management

    There are so many levels of management, which costs the company money. That keeps the salaries lower than they should be for seasoned employees. Most employees just endure going to work every day, and enjoy interacting with the clients. Almost all employees who leave do so because management is constantly grading them and telling them everything they aren't doing well. Even the top employees who make the company big money get this treatment. It is across the board and makes for a very stressful work environment where every meeting with a manager makes you worry that's the day you'll lose your job. That mentality needs to change. Reduce the management levels, increase the incentives and create a stable work force that clients flock to.


  5. Helpful (6)

    "Not as promised"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They mislead you about commissions barely make anything on expensive travel packages sold. Push you to sell travel insurance on every package and it hurts your metrics if you dont

    Cons

    Work ftom home is an asset

    Advice to Management

    Stop having inexperienced people running the organization


  6. Helpful (1)

    "Customer Care Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fort Lauderdale, FL
    Current Employee - Anonymous Employee in Fort Lauderdale, FL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great incentives-free cruises-people are great!!

    Cons

    Pay is a little lower than average, you can make more but you have to work hard for it!!

    Advice to Management

    None


  7. Helpful (8)

    "Travel Professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    I love working from home.

    Cons

    Horrible hours, never have a weekend off. The schedules are terrible and change every 3 months, worst work/life balance ever. If you help a client, the money comes out of your commission, not the companies part. The company keeps @ 90% of the cominmission, and expects you to service the customer continually.

  8. Helpful (6)

    "home base travel pro"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    work from home no traffic ...

    Cons

    training was not the best no support after training.. expected to work like a robot ...and the payt is horrible...you are expected to work at time 4 extra ot hrs a day ..and your pay is never ot pay they offset it with your commission witch is a joke.... BEWARE FACTORY TYPE JOB !!!!

    Advice to Management

    What management you don t see them ..You only hear from them when they need you to work more hours !!!


  9. Helpful (4)

    "Great Training- Not So Great Job..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Agent in Nashville, TN
    Former Employee - Travel Agent in Nashville, TN
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Work at home, great training, great people, great incentives.

    Cons

    Horrible schedules, strict start/stop times (by the minute), Not a travel agent basically a telemarketer.

    Advice to Management

    Look for telemarketers not experienced travel agents since this is a waste of time for us with a big book of business.


  10. Helpful (2)

    "Great job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CCR
    Current Employee - CCR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at World Travel Holdings full-time (Less than a year)

    Pros

    Work from home, travel perks, pay is pretty good, benefits and so many more

    Cons

    Sometimes hours are pretty long

    Advice to Management

    Keep up the great work


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