Worldpay Reviews | Glassdoor

Worldpay Reviews

Updated November 16, 2017
453 reviews

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2.9
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Worldpay CEO Philip Jansen
Philip Jansen
172 Ratings

453 Employee Reviews

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Pros
  • Good work life balance with working from home encouraged (in 25 reviews)

  • I do work from home at least once a week (in 16 reviews)

Cons
  • upper management not obviously concerned with thoughts or concerns of workers (in 18 reviews)

  • Really bad senior management in some cases are just dishonest with no values or morals (in 17 reviews)

More Pros and Cons

  1. "Lead Gen Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Generation Specialist in Frisco, TX
    Former Employee - Lead Generation Specialist in Frisco, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Worldpay full-time (More than a year)

    Pros

    Great environment. Really supportive team. Personable CEO and directors.

    Cons

    Lack of full transparency to employees solely from my personal account during my tenure.


  2. Helpful (3)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Worldpay full-time

    Pros

    Work in Midtown Atlanta.

    Cons

    Lack of development for vital Work applications that results in many manual work around processes.
    Lack of Leadership or direct vision from Executive team
    Lack of Sales Leadership to understanding needs and wants of customers

  3. Helpful (3)

    "Lies and more lies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Used to be a great place to work until PCI 2015, the company lost a lot of great people, it's understandable that new management brought in their own people but it's simply not working, the sense of thinking that you can hire your friend to come in and do a job is not feasible to me. These individuals who have come here from QBE have turned this company into a complete nightmare. Now with the pending merger with Vantiv and the need to cut $200 million dollars is not going to be a good outcome for Worldpay US, the writing is on the wall, there are much more better opportunities to explore. If the CEO can't tell you the current revenue, then there is definitely something wrong. Vantiv is based in Cincinatti, the question to the Worldpay US employees need to ask themselves, why would Vantiv keep you if the US portion of the business has been failing for years and if they can move and consolidate everything, if I was an Exec for Vantiv I would considlate everything and do away with the Atlantic station location.

    Cons

    I listed all of my cons in my previous statement

    Advice to Management

    Be honest of what is planned with this merger, if jobs are on the line which know they are, be honest about it


  4. Helpful (2)

    "Sucks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Atlanta, GA
    Current Employee - Account Manager in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Worldpay full-time (Less than a year)

    Pros

    Decent pay and bonus

    Cons

    No room for growth at all


  5. Helpful (2)

    "Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Austin, TX
    Former Employee - Software Developer in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Worldpay full-time (More than a year)

    Pros

    Generally nice coworkers, flexible schedule

    Cons

    Old decrepit office, old computers, lack of general direction especially after the Vantiv acquisition

    Advice to Management

    Management should realize that people are looking at jobs elsewhere as there is no morale or incentive to stay


  6. Helpful (1)

    "Great Place to work so far"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Atlanta, GA
    Current Employee - Analyst in Atlanta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Worldpay full-time (More than a year)

    Pros

    Competitive salary, generous vacation days and work-life balance

    Cons

    For a technology company need more flexability to work from home, no annual bonuses and very manual processes

    Advice to Management

    Be more involved in your employees growth. Invest in tools to help each department be successful and competitive in the market


  7. Helpful (5)

    "Worker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Worldpay full-time

    Pros

    PTO which is needed to maintain your sanity

    Cons

    Former and/or long-term leaders set this company up for failure, now with a looming acquisition by Vantiv, those that were just hired to help remedy the years of mismanagement and complacent mindsets, will loose their jobs when we could have pursued other opportunities that didn't lead us to the unemployment line. It is truly is sad to witness the current state that was 100% preventable.

    Advice to Management

    Purge those that created the disaster of a US based organization, they are underserving of a golden parachute. The new and very qualified employees should not suffer because we desired to help the organization grow and finally meet basic industry standards that is old news as of 3-4 years ago (at least). Tell everyone ASAP that they are loosing their jobs... some don't see the writing on the wall in bold print.

  8. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Worldpay full-time

    Pros

    My direct supervisor is a great person to work with.

    Cons

    A company in transition and from my perspective, it's a very bumpy ride.

    Advice to Management

    Be proactive vs. reactive


  9. Helpful (3)

    "Great Vision - Lost Voyage"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Professional in Atlanta, GA
    Former Employee - Customer Service Professional in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Worldpay full-time (More than a year)

    Pros

    Innovative company with great benefits and salary is above average for similar positions.

    Cons

    Limited mobility within the company as it subscribes to the 'good ole boy' concept.

    Advice to Management

    Don't be afraid of letting the boat rock a bit. New ideas aren't always comfortable and shouldn't be a reason to overlook a qualified candidate for someone who is not experienced. It only causes more frustration within the organization.


  10. Helpful (1)

    "Constantly raising customer rates. Not good."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive
    Former Employee - Account Executive
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Worldpay full-time (More than 5 years)

    Pros

    Was better 5 - 7 years ago.

    Cons

    I had worked here 7 years. Raised rates on customers almost every 6 months.. Charge largest annual fee in the industry $169. Dealt with many upset customer constantly. Hold times on the phone for customer service can be up to over an hour after the annual fee is charged. Technology is behind. A lot of technical issues. Many management changes. Went public.

    Advice to Management

    Add some consistency.


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