Worldpay Reviews | Glassdoor

Worldpay Reviews

Updated May 16, 2018
527 reviews

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3.0
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Worldpay CEO Philip Jansen
Philip Jansen
203 Ratings

527 Employee Reviews

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Pros
  • Work life balance is great in the RM role (in 28 reviews)

  • Really, really great people across all sites, industry leading opportunities to work on and leaders supportive of good ideas (in 36 reviews)

Cons
  • not a real career opportunity unless you start out in upper management (in 21 reviews)

  • not a lot of communication between senior management and regional managers (in 19 reviews)

More Pros and Cons

  1. Helpful (1)

    "Worldpay Atlanta group has been a great to work, great people with great attitudes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Current Employee in Atlanta, GA
    Current Employee - Current Employee in Atlanta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Worldpay full-time

    Pros

    Working with the Worldpay Atlanta, this has been truly the best jobs I have had. It's rare to find a place where so many people care about quality. 6 stars if I could

    Cons

    With the Worldpay Atlanta group, the commute to downtown is, well... typical For Atlanta, but the Atlantic Station office is a definite improvement to the Morgan Falls location


  2. "Regional Merchant Service Executive - Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Solutions Officer in Boise, ID
    Former Employee - Financial Solutions Officer in Boise, ID
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Worldpay full-time (More than a year)

    Pros

    Great pay, loved working remotely and on my own schedule, very fair goals and incentive plans, company training was excellent, created bonds with co-workers, very strong and driven management

    Cons

    not a lot of communication between senior management and regional managers. Not a 9-5 job, you will take calls and make calls on weekends and evenings although not so bad if you make goal consistently, you have to be very self driven and motivated (not sure that's really a con but I put it in this column), lay offs common

    Advice to Management

    when a sales rep is struggling to make goal have outlined coaching plan to help them grow and learn. More coaching with sales staff.

  3. "Payment Industry Fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Worldpay full-time (More than 10 years)

    Pros

    Great career in the rapidly changing payment industry. Fast paced, great people.

    Cons

    Changes with comp plans each year.


  4. Helpful (1)

    "Gender Bias alive and well!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Worldpay full-time (More than 3 years)

    Pros

    Pay is good- Benefits on par for the industry

    Cons

    Too many to list-Advancement difficult unless you are under the eye of executives. You aren't valued for what you can bring to the table, only if the customers/clients like you. Gender bias is very strong. I can submit industry standards, studies and I'm not listened to. I have my male boss or co-worker present the exact same info - and it's a great idea!! Women are constantly belittled or talked over in meetings and by middle management with open hostility. HR is useless

    Advice to Management

    Start listening to your subject matter experts, get rid of the gender bias and dependencies on cheap resources from India


  5. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Baltimore, MD
    Former Employee - Account Executive in Baltimore, MD
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Worldpay full-time (More than a year)

    Pros

    Large company, nice people. Training was good.

    Cons

    I had 4 managers in less than a year, and was new to the industry. Lots of turnover, and not much in the way of motivating us to stay. The expectation was to sell and then leave the customer with an 800 number to call if there is an issue. I was reprimanded if I tried to help my client during/after the implementation phase.


  6. Helpful (1)

    "Inside Sales Account Executive Telesales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Worldpay full-time

    Pros

    Great commission, good work life balance

    Cons

    Outdated products and slow boarding process. Way too many prohibited industries.

    Advice to Management

    Switch sponsor Bank


  7. "It could get better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in New York, NY
    Current Employee - Account Executive in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Worldpay full-time (More than a year)

    Pros

    The customer portal contains a large amount of data, tons of reports, such as reconciliation, settlement, activity, etc. The development team supports custom requests and was very useful during the configuration of the account. WorldPay is compatible with ACH (eCheck function). All customer support questions are handled fairly quickly. The newsletter informs you about any future changes in the industry or within the company.

    Cons

    The user's control panel interface is full of too much information. The software will take some time to get used to due to its detailed term and language.

    Advice to Management

    We set up off-site and can accept credit cards without any hassle

  8. Helpful (3)

    "More Transparent in Some Ways"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Atlanta, GA
    Current Employee - Project Manager in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Worldpay full-time (More than a year)

    Pros

    The recent merger with Vantiv was handled pretty well in terms of proactive communication. The proactive announcement of minimum severance packages is an example of this. Another example came from the U.S. CEO and CIO in terms of sharing personal/professional vulnerability in the face of potential layoffs.

    Cons

    Before Vantiv integrated its HR team, complaints of unwanted, sexual advances were treated as one dimensional with little or no interest in pursuing leads via formal or even informal inquiry. After Vantiv's team arrived though, things changed for the better. There still isn't as much follow-through/closure as is necessary.

    Advice to Management

    2% bonuses equate to a cost-of-living adjustment for most. There is a wide gap between that and the 20% that directors receive despite the fact that most directors don't deliver as much value as their subordinates; it's a joke.


  9. Helpful (1)

    "Vantiv, now Worldpay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineering Manager in Lowell, MA
    Current Employee - Software Engineering Manager in Lowell, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Worldpay full-time (More than 8 years)

    Pros

    It is a highly collaborative environment in certain locations.

    Cons

    You could be dragged into bigger company politics when dealing with headquarters.

    Advice to Management

    Transform Product and Finance to Agile as well, not just Engineering.


  10. Helpful (1)

    "Lost"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Process Engineer in Atlanta, GA
    Former Employee - Process Engineer in Atlanta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Worldpay full-time (More than 10 years)

    Pros

    The people, e.g. the workers, are great people and very team oriented.

    Cons

    Leadership is constantly changing, 5 CEOs in 4 years. New leadership does not pay attention to their predecessor's failures and continues to repeat failed initiatives.

    Advice to Management

    You may not be the smartest person in the room, if you are, then you have failed at management 101. Listen to your staff, they know what does and does not work.


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