Worldwide TechServices Reviews | Glassdoor

Worldwide TechServices Reviews

Updated August 21, 2017
180 reviews

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3.1
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Worldwide TechServices President and CEO Dov Horowitz
Dov Horowitz
85 Ratings

180 Employee Reviews

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Pros
  • You never have to see your boss and work from home (in 9 reviews)

  • Positive work environment, flexible schedule, constantly growing, work with new technology, work from home (in 13 reviews)

Cons
  • Part time employees don't get benefits (in 23 reviews)

  • Can get stressful at times, would like to see more full time techs added (in 20 reviews)

More Pros and Cons

  1. "best company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Worldwide TechServices part-time

    Pros

    Keep you busy.
    Lots of opportunities

    Cons

    Haved to use your personal vehicle
    Part time employees don't get benefits

    Advice to Management

    Provide vehicles and pay for the gas.


  2. "Not much room to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Engineer HNS
    Current Employee - Senior Engineer HNS
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Worldwide TechServices full-time (More than a year)

    Pros

    Work from home, very little oversight, my area has a good group of other techs and my area manager is great, very hands-off unless you need him and then he's supportive, guaranteed 40 hours of pay even if you work less, opportunities for overtime, generous PTO with flexible time off

    Cons

    Full-time employees have 20 jobs in one with constantly shifting expectations, can be stressful at times, some weeks have very long hours (can be a positive), benefit packing is not great, not a lot of room for growth

    Advice to Management

    Would be nice if field technicians had more opportunity for growth. You can learn a lot in the first few months, but this strikes me as a job you would only keep for many years if you had few aspirations.

  3. "Good Job for a hard worker."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Engineer II in Glenwood Springs, CO
    Former Employee - Field Engineer II in Glenwood Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Worldwide TechServices full-time (More than a year)

    Pros

    The pay was pretty good, but not enough to afford living where I had to move to get the job.

    Cons

    Management wasn't very good at communicating with the and between the team members for my area. Benefit premiums were too high. Destructive to your vehicle

    Advice to Management

    Work on creating a better team atmosphere. The managers need to do a better job at helping the field techs get calls covered by other techs when it's too hard for the original tech to make it. COSTUMER SERVICE!!


  4. Helpful (3)

    "Not what it seems"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Worldwide TechServices full-time (More than 5 years)

    Pros

    People (non-upper management) and PTO is "OK"

    Cons

    Medical is HSA = garbage
    Dental is even worse
    There is no Performance reviews after its announced every year, but no follow through.
    Bonus's are handed out to executive and upper management
    Bonus's for the rest range from 50 to $100 a year (complete joke)
    When company makes record revenue, no raises - only way to get a raise is to make your self valuable and then give your 2 weeks - they will increase 2.5 to 5% (Just quit)
    They hire low qualified employees to bottle neck department because they refuse to pay the market standard to get a professional (bottle necking the department)

    Advice to Management

    stop lying
    value your employee and not with a thank you - compensation should be at market standard -
    Get rid of useless manager and directors that are only harming the companies progress


  5. Helpful (1)

    "Onsite Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Onsite Tech Lead in Houston, TX
    Former Employee - Onsite Tech Lead in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Worldwide TechServices part-time (More than 3 years)

    Pros

    Driving around, meeting new people, fix their equipment,

    Cons

    Constant driving mostly outside of your assigned territory. Often times other techs bail from their designated territories and I had to pickup the the slack!

    Advice to Management

    Need to coordinate your techs to cover their ground, not spread them outside their designated areas!


  6. "A job when you're in a pinch"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Worldwide TechServices part-time

    Pros

    Autonomy, and pretty decent pay with travel reimbursed

    Cons

    Work was sporadic and pay would be unreliable at times

    Advice to Management

    Value your employees


  7. "Fun job, reliable employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Worldwide TechServices full-time (More than 10 years)

    Pros

    Flexibility in scheduling appointments. Advancement. Good PTO and benefits

    Cons

    Communication from upper management

  8. Helpful (3)

    "It's a job for the experience, as for pay......"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Representative in Tewksbury, MA
    Former Employee - Field Service Representative in Tewksbury, MA
    Negative Outlook
    No opinion of CEO

    I worked at Worldwide TechServices part-time (More than 5 years)

    Pros

    Opportunity to be hands on with Dell, Lenovo, Sony, and Alienware systems.
    Some ability to be flexible and work around your schedule.

    Cons

    Requested / required to drive long distances to sites. (150+ miles daily)
    In time pay was reduced to stay competitive with other companies, Cut by half.
    Sometimes the assignments are far and few, attempt to request jobs from other techs.
    You could work anything from 5 to 40 hours in a week, not steady or predictable.
    Passed up for full time by newer techs.
    If a full timer was short on jobs they were pulled away from part timers, no choice.
    Local management always being replaced / swapped with high turnovers all together.

    Advice to Management

    Understand that you are working with humans, not machines. Morale was always very low with how techs were treated, expecting so much that tensions ran high at all time. Treat techs with a little more respect and dignity and you may get more ROI in return.


  9. "Best Job I've ever had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Field Operations Specialist in Casa Grande, AZ
    Current Employee - Senior Field Operations Specialist in Casa Grande, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Worldwide TechServices full-time (More than 3 years)

    Pros

    Management always kind and understanding, especially in regard to taking care of family emergencies. When my kid was on the way there were a lot of complications / surprises that came up. It was never an issue to take the time I needed to take care of my family. Start work at home. Good pay. I love computer hardware my dream job was always to go out and work on computers, I got that and more with the paid training and experience while in the field.

    Cons

    Work load could be stressful at times. Going in people's homes can be an adventure.


  10. "Field Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager
    Current Employee - Branch Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Worldwide TechServices full-time (More than 10 years)

    Pros

    Field Engineers have a flexible work schedule that allows them the necessary time to coordinate customer appointments through-out the day. I love this job as it gives us the opportunity to meet new people daily and do something a little different every day as well. The training received by WWTS is excellent!

    Cons

    none that i can think of


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