Worldwide TechServices Reviews | Glassdoor

Worldwide TechServices Reviews

Updated February 22, 2017
155 reviews

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Full-time Part-time

2.2
Star Star Star Star Star
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Worldwide TechServices President and CEO Dov Horowitz
Dov Horowitz
67 Ratings

155 Employee Reviews

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Pros
  • You never have to see your boss and work from home (in 7 reviews)

  • Flexible schedule for those that would like to have this as a second job or for college students (in 12 reviews)

Cons
  • As a part time job, there are NO benefits whatsoever (in 21 reviews)

  • if they hire part time just think about no raise and no full time position (in 15 reviews)

More Pros and Cons

  1. "Associate Field Engineer Level II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Field Engineer in Aurora, IL
    Former Employee - Associate Field Engineer in Aurora, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Worldwide TechServices full-time (More than 3 years)

    Pros

    Great work experience, terrific management, lots of different commercial and consumer products they service everyday.

    Cons

    Need better technical support from different vendors you support like: HP and Dell for sure.

    Advice to Management

    Raise your cents per mile from 33 cents to the government based which is 57 cents a mile. Keep your technicians informed with any new information regarding changes to the company. Make sure that the parts are ordered correctly and sent to the correct drop off location meaning FedEx or UPS.


  2. Helpful (2)

    "Part time field tech as a starting job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR

    I worked at Worldwide TechServices part-time (Less than a year)

    Pros

    There are a lot of good online trainings available and the job gives a good hand on experience as well. For enthusiasts it is a good way to start a career and experience the culture of at home repair challenges.

    Cons

    My position was an on-call, part time technician, where I had to use my own car and my own equipment. There was no in person interview or training and the work is more or less measured only based on the time it took to fix a computer and whether there was any negative feedback from the client.


  3. Helpful (4)

    "Field associate"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    I like working on latest computers, meeting (mostly) nice people, not being stuck inside same office every day.

    Cons

    As a part time job, there are NO benefits whatsoever. My schedule is not known until 8am each morning making it hard to plan any other daily activities. Pay is hourly based on times posted for each call and they pressure you to hurry up and finish quickly. If they have no calls on any certain day, I get no pay (this happens often).


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  5. Helpful (1)

    "15 years of service and counting."

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Worldwide TechServices full-time (More than 10 years)

    Pros

    As long as you do your job and do it correctly, you will rarely hear from management.

    Cons

    BYOT, bring your own tools for computer repair. This is not uncommon in the industry. Not a serious con, but still something to think about if you are considering employment.

    Advice to Management

    A yearly review would give us something to work toward and assist in self improvement.


  6. Helpful (3)

    "Lack of personal connection"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior IT Technician in Denver, CO
    Former Employee - Senior IT Technician in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Worldwide TechServices (More than 10 years)

    Pros

    Annual income is good. There are good benefits

    Cons

    As a post on my Linkedin account said, it is the job of the manager to "Never push a loyal person to the point where they do not care." The pay wasn't great, but made a good income due to the amount of overtime. However, working 50 to 60 hour weeks eventually gets to a person.

    Advice to Management

    Your corporate rules are so strict that they do not work with the employee. I was fired for not updating a call. I was a very good tech, but my bipolar made it hard sometimes to keep up with all the paperwork. You lost a good tech.


  7. Helpful (3)

    "Field service technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Service Technician in Los Angeles, CA
    Current Employee - Field Service Technician in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Worldwide TechServices part-time (More than a year)

    Pros

    Flexible schedule. Work from home. Other then that, nothing positive to say about this company.

    Cons

    Many cons. Low pay, not enough hours, no raises, poor management. You will drive your car thousands of miles, running it in to the ground and when the time comes for service you can't afford to get anything fixed. I don't know who this job is good for and I feel like an idiot for staying as long as I have. Lazy I guess.

    Advice to Management

    Raise the pay of the techs in the field. Pretty soon the minimum wage increase will force you to. The pay is just barely over minimum wage.


  8. Helpful (4)

    "WWTS is a bottom feeder. Experienced career minded IT technicians beware!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Support Specialist in Greenville, SC
    Current Employee - IT Support Specialist in Greenville, SC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Worldwide TechServices full-time

    Pros

    Good for getting you feet wet as a tech. Good for getting a sense of what low end IT work looks and feels like. Good for experience.As! you will likely never experience a better example corporate staffing failures as you would experience in dealing with WWTS's HR, Payroll, Project management executives. Good example of a "world class" IT service model that is engineered and revised daily with zero regard for basic clerical functions

    Cons

    This company drops the ball a lot. The management is aloof at best and shameless about it. Technicians are dime a dozen in WWTS's current (bottom feeders) staffing model. A real tech will be shocked at the reality that the executives calling the shots are not technical at all. i mean really, really not technical !! And not interested in technical issues.

    Advice to Management

    Spend more money on upper management. you get your paying for in technology.
    please ! hire some clerical talent. Everybody does not have to have a management position.


  9. Helpful (4)

    "computer technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Computer Technician in Chicago, IL
    Former Employee - Computer Technician in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Worldwide TechServices (More than 10 years)

    Pros

    Ability to schedule service visits at the customers convenience. Not being pressured by management about whereabouts every hour of the day. Pretty much your own boss as long as you do your job in a professional way.

    Cons

    No compensation for service rendered. Lack of management listening to employees concerns. No raises for extended periods of time. Raises did not cover rising costs of insurance. No merit increases or annual reviews.

    Advice to Management

    Need to be more responsive to employees concerns. Need to have management involved with day to day operation. Management needed to spend time with technician to experience what the position involves, its not a position that can be analyzed on paper and service models. Practically every service call could be different.


  10. Helpful (1)

    "Fielder Service Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook

    Pros

    flexible time scheduling, and the ability to be active

    Cons

    customer service aspect to it, you're in the field and have to gas up park and visit each location

    Advice to Management

    More communication, especially when there's a pick up or slow down of orders


  11. Helpful (3)

    "wwts review by employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Tech in Chicago, IL
    Current Employee - Field Tech in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Worldwide TechServices part-time (More than 3 years)

    Pros

    Flexible schedule, easy management

    Cons

    they under pay employees and break the laws as far as reimbursing employees for time and car allowances

    Advice to Management

    follow the laws



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