Worldwide TechServices Reviews | Glassdoor

Worldwide TechServices Reviews

Updated April 1, 2019
217 reviews

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2.5
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Worldwide TechServices President and CEO Dov Horowitz
Dov Horowitz
103 Ratings

Employee Reviews

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Pros
  • "There is plenty of company paid training" (in 7 reviews)

  • "Spending a lot of time on the road listening to audio books, podcasts, or music" (in 4 reviews)

Cons
  • "Part time employees don't get benefits" (in 24 reviews)

  • "Part time techs are expected to be on call like a full time employee, even though they aren't compensated for it" (in 21 reviews)

More Pros and Cons

  1. "Working at Worldwide TechServices"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Worldwide TechServices full-time

    Pros

    Great company working with great people. Additional financial performance awards provided often on top of your regular salary for doing a good job and or going on and above to assist clients.

    Cons

    Can't think of any cons except there's plenty of overtime if you want it.


  2. "Upper management is hard to contact"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Desktop Support Technician in New Century, KS
    Current Employee - Desktop Support Technician in New Century, KS
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Worldwide TechServices full-time (Less than a year)

    Pros

    Simple job, nice coworkers, reasonable hours

    Cons

    Upper management disassociated from low level techs.

  3. "Meh."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Worldwide TechServices part-time (More than 3 years)

    Pros

    Set your own hours. Paid training. You rarely have to interact with management. Lots of hands-on learning. Free certifications for lots of different computers, printers, televisions, servers, etc.

    Running into your fellow techs is wonderful, and most are more than willing to help you out with things. You just need to ask. Some of the folks in the Global Command Center are great as well. Lots of time out on the open road. You get to visit new places each day. You aren't stuck in a cubicle all day. Weekends off. Mostly. Something to put on a resume.

    Cons

    The $16/hr pay rate is pathetic for the amount of work the techs do for the company. As a result, the field techs are treated like garbage. No matching 401k. Customers can be arrogant and difficult at times. Dealing with the OEMs is a pain, especially when wrong parts are sent, or get broken in transit, as the only way a field tech can contact them is over the phone. When a customer is unhappy, techs get written up and blamed even though it wasn't their fault. Management will hound you if a vendor/customer complains, even when the tech had nothing to do with the issue. Lots of threats by area supervisors. Part time techs are expected to be on call like a full time employee, even though they aren't compensated for it. You have to drive your own vehicle, so be prepared to run it into the ground. No compensation for vehicle wear and tear, aside from mileage, which barely covers gas expenses at times. Some days involve 100-200 miles of driving. No raises. No room for advancement. Company website is something straight out of 1995. In other words, it's outdated. The internal knowledge base is also outdated. Many times, you will have to call into the Global Command Center in order to close out a work order because you've gone over some bogus time limit. Calls will get reassigned to you without any warning, and you'll be expected to drop everything and run them. Don't expect management to reward you for your hard work.

    Advice to Management

    Treat the field technicians with respect. They are the ones making it all happen while you get to hide behind the scenes.


  4. "They don't seem to care bout you"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Specialist
    Former Employee - Field Specialist
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Worldwide TechServices part-time (More than 3 years)

    Pros

    Experience on your resume for your next job.

    Cons

    Put allot of miles on your personal vehicle with little compensation.

    Poor training for most accounts.

    Had issues getting last paycheck after leaving on good terms

    Advice to Management

    provide better training for vendor specific procedures. provide better mileage compensation. Don't make former employees that left on good terms jump through hoops to get their money.


  5. "Great to begin with."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Technician in Harrisburg, PA
    Former Employee - Field Service Technician in Harrisburg, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Worldwide TechServices part-time (Less than a year)

    Pros

    It was good while it lasted.

    Cons

    Low pay and long hours.

    Advice to Management

    WWTS needs to get real with the pricing.


  6. Helpful (1)

    "management here are scum of the earth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Technician in Los Angeles, CA
    Former Employee - Field Service Technician in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Worldwide TechServices full-time (More than 5 years)

    Pros

    you are on the clock as soon as you get in the company van, in the morning. there are NO other pros.

    Cons

    lowest pay in the industry
    no raises for ANYBODY except mgmt in the 5 years i was there
    constant threats, bullying, and abuse by area managers
    EXTREMELY dangerous working conditions
    some techs are forced to work 100-120 hours a week. that's why it is so dangerous.
    i was nearly killed twice on the job because of being forced to run calls and driving hundreds of miles when suffering from extreme fatigue .

    Advice to Management

    fire yourselves and find some other outlet for your sadism.


  7. Helpful (4)

    "Five years later and still looking elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Engineer
    Current Employee - Senior Engineer
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Worldwide TechServices full-time (More than 5 years)

    Pros

    You get to craft your own schedule in the field mostly, so there is some independence there. You also get to visit a lot of other IT shops around town, which helps you set your aim for the future.

    Cons

    Pay is minimal. No matching 401K. Only one single raise over a 5+ year, with 4 various promotions. Protocols are always changing, which makes stability tough. Corporate expects the field techs to constantly to do more with less. They do give out $100 /$200 checks around Christmas, but no real Christmas bonus has yet to be seen.

    Advice to Management

    Pay your field employees as if you want to them to remain with the company rather than have them always looking for something else.

  8. Helpful (2)

    "Get your certs and leave"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in New York, NY
    Current Employee - Engineer in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Worldwide TechServices full-time (Less than a year)

    Pros

    You can get certified to learn repairs on different computers, printers, televisions and servers.

    Cons

    You get zero help, the help site you go to is outdated, you needed know what client you get till you accept a call, they'll accept calls for you, the vendors will at times make times for you, most calls are diagnosed wrong by vendors, vendors will encourage management to write up techs, the phone service is terrible, the phone you get will die quickly forcing you to use your own phone, there's an excuse on paying you back for travel and equipment, manager lie about promotions and pay, management is terrible, half the time parts are doa when receiving, you're going to be attacked my management for everything, pay is dirt and is way below what they say, raises don't exist, if other tech decide to cheat the system you pay for it with more work, if they don't have enough work they will make you take PTO to cover for it instead of pay you for stand by, it's your fault for everything, their website system for calls is terrible, you're on your own with almost everything. Little to no hands on training for anything new. Every other position is work from home other than techs, every changing rules from when you sign up, one techs mistake is every techs mistake, they can set you up to work overtime but payment for it is optional and finally DO NOT GET HURT ON THE JOB YOUR PTO COUNTS TOWARD YOUR RECOVERY TIME.

    Advice to Management

    Fix your infrastructure before making any moves, fix management, we're techs for the love of everything, pay us like it. Actually stick to what you say instead of promise we're getting XYZ then attack is when we are about it. Look at everything before you make your moves, some decisions hurt techs more than it helps your bottom line.


  9. Helpful (2)

    "Technical engineer works on any type of server or printer or laptop."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Engineer in Chicago, IL
    Current Employee - Senior Engineer in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Worldwide TechServices full-time (More than 10 years)

    Pros

    Freedom of working at a different place everyday.

    Cons

    No team support you are a one man team.

    Advice to Management

    Give us the tools we need to do the job.


  10. Helpful (4)

    "Wear your car out"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Computer Technician in San Diego, CA
    Former Employee - Computer Technician in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Worldwide TechServices part-time (More than 8 years)

    Pros

    None that I can think of.

    Cons

    No raises, 100's of miles put on your car with only partial reimbursement. Supervisors who don't manage properly.

    Advice to Management

    Treat employees with respect.