Wrike Employee Reviews about "sales team"

We are very sorry to hear that you did not get the Wrike experience that we are known and loved for. There are a few areas that you mentioned that I believe deserve some clarification. Our sales training and onboarding program is very in-depth as you mention. We believe it's important to set every sales person up for success before expecting them to close any deals. The program consists of 4 weeks of virtual learning followed by a 2-week in-person training which allows you to put the virtual learning into real life situations with our sr. sales leaders. Our program is designed to allow you to show us your sales experience from previous employers, while we teach you techniques to understand our client's business need which will help you shorten a deal cycle. We find team members who do not have true sales experience may need extra training or support, which our sales trainers are always available to provide. You may have noticed a lot of newer Wrikers who joined the team alongside you. This is not due to attrition, rather it is due to the growing demand for our industry leading product. Wrike is one of the few SaaS companies who is able to provide our Account Executives with an abundance of quality leads immediately following your onboarding. This means that we teach you the top selling techniques and immediately provide you with a book of business that will help you make great money. In addition to the competitive OTE that we provide all Wrike sales team members, we also offer additional bonuses and SPIFFS along with uncapped earnings. We find that our top reps far exceed what is stated on the offer letters each year in earnings. We recommend that you speak with your leadership team or sales comp team to get a better understanding of how to maximize your earnings potential. We value feedback from former employees and invite you to reach out to hr-us@team.wrike.com if you have additional feedback on how we can continue to make Wrike a great place to work.

We are sorry to hear your recent work experience has been challenging. Like many companies we are doing our best to navigate the “new normal” that COVID-19 has brought us. We want to start by acknowledging the hard work all of our Wrikers are doing, and thank you for your commitment to our mission. Our executive team is meeting daily to discuss how COVID is changing work as we know it, and our sales leadership team specifically is regularly reviewing data to better understand how the pandemic is affecting variables such as demand, workload, and performance. While this remains a “learn as you go” environment for most businesses today, we are keeping an eye on these factors to ensure that we respond in a way that is fair for our team members and that takes into account factors that may be outside of our control. To start, we have already met with our sales teams to inform them of a shift from daily to weekly KPI tracking to help prevent burnout. We also have asked all of our sales team members to take a “mental health day” each month to unplug and focus on their personal wellness. These days do not count towards PTO and are highly encouraged. We are listening, and we are always open to adapting to better support our Wrikers and our customers. Early on, Wrike quickly realized we have a real ability to support our clients around the world during this crisis. Wrike quickly shifted its focus to how we can help companies worldwide transition to remote work, including supporting PS and Marketing departments to achieve operational efficiency in this new economy. We truly believe that the combined efforts of our entire Wrikeforce can support companies in need of support as they transition to a virtual work environment. This can be challenging work, which is why we continue to remind - and encourage - employees to use our unlimited PTO policy so they can take time for rest and recovery when it is needed most. I would also encourage you to book time with our HR partners, VP of sales, or CRO who are all conducting office hours and offering individual one-on-one check-ins with our team to solicit feedback, answer any questions from the team, and provide support. You can also feel free to reach out to us at hr-us@team.wrike.com. We are always available to help!

We appreciate you taking the time to provide feedback on your experience at Wrike. There are some specific areas where we would like to provide clarification. Of our current team, 80% of our Strategic Sales Reps are hitting or exceeding their quotas and enjoying our uncapped commission plan, which includes accelerators that allow you to over-earn on your commissions. Wrike has quickly become a go-to software for fortune 500 companies, and getting there has required a lot of hard work and tight deadlines, from Wrikers who are doing the best work of their lives. This is why we encourage our team members to take advantage of our unlimited time off, so they can unplug and recharge This message was emphasized when our VP of People Operations reminded all of our Wrikers to continue to take any planned time off, even if vacations have been cancelled or postponed due to COVID. We have already added several new members to the sales leadership team in recent months and will continue to bring on experienced leaders as we scale. We encourage our alumni and current employees alike to share their feedback with our HR team. If you wish to further discuss your experience, feel free to speak with your local HRBP, or contact us at hr-us@team.wrike.com.

Thank you for your feedback and we are sorry your recent work experience has not been a reflection of our standards for employee experience. There are some specific things that you mentioned where we would like to provide clarification. Like many companies, Wrike is doing our best to navigate the “new normal” that COVID-19 has brought us. Since early March our executive team has been meeting weekly to discuss ways that we can provide support for our team with everyone’s health and safety being top of mind. Our CEO has been leading the charge, navigating both our global workforce and our client’s needs. While this remains a “learn as you go” environment for most companies, we are providing Wrikers many opportunities to provide feedback to their leadership team in the form of office hours, executive AMAs, and anonymous surveys. We value this feedback and work with our HR team to implement continuous improvements for our global team. Regular office sanitation has always been a critical part of our workplace standards. I’d like to reassure you that, as long as offices are open and accessible to Wrikers, cleaners come in daily to all of our office locations, with additional deep cleanings each quarter. We are already preparing our offices to be equipped with the proper sanitation materials for when they are reopened, and we will certainly be conducting a thorough cleaning before we open the doors to our team. The picture you’ve painted of the sales team is not what we strive for our Wrikers to experience. During this pandemic we understand the importance of providing additional resources to employees so they feel supported. To start, we have already met with our sales teams to inform them of a shift from daily to weekly KPI tracking to help prevent burnout. Our Account Managers are responsible for 200 calls per week (averaging 40 calls per day) which is standard for an inside sales rep in the SaaS industry, and far below the weekly call KPIs of our SDR team. We understand that people may be experiencing higher levels of stress in light of current events, which is why our CRO is requiring that all of our sales team members and leaders take one “mental health day” each month to unplug and focus on their personal wellness, in addition to any planned PTO. The May Wellness Challenge you are referring to incentivized employees to spend some time each week tending to their psychological health, nutrition, physical wellbeing, and sleep and stress levels. Our health carriers sponsored over $4,000.00 in prizes to employees who engaged in the challenge, and we received great feedback from Wrikers who said things like: “Overall it is awesome to see so much engagement and positivity at Wrike. This challenge, at a high level, has made me appreciate the fact that we're all in this together and that there are happy people and positive things to do/share even amongst an awkward time for the world.” We’ve also implemented a 60-day “Coaching Roadmap” program for our global AEs and AMs, which is designed to suspend any performance action and equip reps with an added boost of management support as we charge through the next few months together. Our leaders are listening, and we are always open to adapting to better support our Wrikers and our clients.If you would like to discuss your concerns further, or have suggestions how how we can continue to make Wrike a great place to work, please connect with a member of the HR team, speak with your sales leader, or submit a request to our anonymous employee helpline.

Thank you for sharing your feedback and concerns. In order to give some more context here, I’d like to provide some clarification in terms of business results and employee satisfaction. The company successfully doubled its revenue from 2017 to 2018. Our employee net promoter score for the sales team also increased by 8 points from 2017 to 2018. This data actually suggests that we have seen improvements in the culture and engagement levels of our employees with the addition of new leadership on the team. We also found in our 2018 engagement survey that 90% of sales team members feel their manager provides what is needed to be successful in their role. Sales team members continue to hit and/or exceed goal, with an average attainment rate over 100% in 2018. Additionally, we use salary surveys and target the compensation range of similar companies in a higher revenue bracket to ensure we pay competitive to the market. We have also made a considerable investment in our SDR team. We added a second manager to the team and revamped career pathing. Since instituting these changes in 2018, approximately 50% of the team has already been promoted into closing roles at Wrike, while the remainder continue to up-level within the SDR org. Wrike is also continuing to invest in both product and functional enablement. We have hired a new Head of Global Enablement and will be launching a Values Based Selling enablement program in June. If you'd like to report any additional concerns, please feel free to contact us at hr-us@team.wrike.com