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Technical Account Manager
Being a woman in tech, I only recently started advocating for myself at work about advancement opportunities. Because of this I wanted to ask this question to my male counterparts. When you have 1:1's with your direct reports and talk about career growth / aspirations what is your managers’ response typically? I’d like to gauge how my experience (negative) differs from others. For instance are you met with blockades, enthusiasm, dread, etc?
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Reviews about "sales team"Return to all Reviews
- Former Employee, less than 1 year★★★★★RecommendCEO ApprovalBusiness Outlook
There are some cool people here. I think if we were in-office happy hours would be fun and friends would be made. The medical benefits are also good.
This is a job you should take while you’re still applying and interviewing for the sales role you want to have. Wrike is a step up from unemployment but you should not work here long term or make life changes to accompany this job. I was an Account Executive here. Below is my experience. I’m going to use actual sales statistics and give the honest breakdown of how sales works at Wrike. If you’re currently gainfully employed you should not leave your current job, period. Wrike has what’s called a sales enablement program that will last the first 5 weeks of the job (This means you don’t actually start selling until around week 5). The thing is, if they don’t like how you do any part of this enablement program you’ll be fired immediately. I cannot emphasize this enough. People moved from across the country and uprooted their lives only to be fired upon arrival for missing a few questions on a multiple choice test or not giving a satisfactory presentation. There are no chances for redos and you will be fired immediately over a two minute Zoom call. Do not let this be downplayed during the interview process. Turnover is extremely high due to people being fired and an abundance of people quitting. On my AE team there were about 20 people. Four of those people had been there 1 year or longer. Nine of them had been there longer than 6 months. Less than 50% of the people who come here stay here longer than 6 months and less than 25% stay longer than a year. There’s a constant outflow and inflow of new hires, this is one of the reasons they’re always hiring for sales (check the careers page on the Wrike website). Promotions do not take 6-12 months as stated by recruiters/hiring managers. If you’re one of the top one or two Account Executives it would take around 15 months. For most people it’s expected it to take 18-24 months. Most people do not stick around long enough to be promoted so it’s honestly difficult to get much data on this. The pay they give you in the offer letter isn’t something you’re expected to receive and it’s highly unlikely you’ll hit quota. In 2020, exactly 3 three AEs hit quota out of the entire segment. Most people hover between 80-90%. If you ask how many of their AEs hit above 80% they’ll say every single one of them did which is amazing. This is because you’ll be immediately fired if you hit below 80% for two months. If you’re currently interviewing, ask the hiring manager what the average attainment for the team is. They’ll likely say “It’s below 100% but the industry average is 44%. That means our sales team is doing absolutely amazing.” Quoting that industry average is their response to the clear quota issues. You will not make that OTE and they don’t expect you to. This is a job you should take if you’re in between positions and don’t have any options. You should not leave your current situation to work here because it’s highly likely you’ll get burned. If you start here you should not stop the interview process with other companies. There are sales roles with obtainable quotas out there with more sellable products and more job security. Also, I can confirm, the five star reviews are fictitious. HR asks every single new hire to write an anonymous review before the actual training starts.Continue reading
We are very sorry to hear that you did not get the Wrike experience that we are known and loved for. There are a few areas that you mentioned that I believe deserve some clarification. Our sales training and onboarding program is very in-depth as you mention. We believe it's important to set every sales person up for success before expecting them to close any deals. The program consists of 4 weeks of virtual learning followed by a 2-week in-person training which allows you to put the virtual learning into real life situations with our sr. sales leaders. Our program is designed to allow you to show us your sales experience from previous employers, while we teach you techniques to understand our client's business need which will help you shorten a deal cycle. We find team members who do not have true sales experience may need extra training or support, which our sales trainers are always available to provide. You may have noticed a lot of newer Wrikers who joined the team alongside you. This is not due to attrition, rather it is due to the growing demand for our industry leading product. Wrike is one of the few SaaS companies who is able to provide our Account Executives with an abundance of quality leads immediately following your onboarding. This means that we teach you the top selling techniques and immediately provide you with a book of business that will help you make great money. In addition to the competitive OTE that we provide all Wrike sales team members, we also offer additional bonuses and SPIFFS along with uncapped earnings. We find that our top reps far exceed what is stated on the offer letters each year in earnings. We recommend that you speak with your leadership team or sales comp team to get a better understanding of how to maximize your earnings potential. We value feedback from former employees and invite you to reach out to firstname.lastname@example.org if you have additional feedback on how we can continue to make Wrike a great place to work.
- Current Employee★★★★★RecommendCEO ApprovalBusiness Outlook
-free lunches, lots of snacks
There are so many negative things I could say about Wrike that I would be here for hours typing it up. Sales team is being treated horribly. With the difficult times many are facing due to Covid-19 people are already stressed and Wrike leaders are continuously threatening our job security if we are not hitting the stupid daily metrics they have set and keep raising/adding to. Micromanagement has gone to levels that it should never go to. Every sales rep is extremely burnt out with thier demands. Going through something like COVID-19 tells you alot about the company and the people you work for. This is not a time to take advantage of your customer and your employees. Sales team is being way too overworked for the amount of useless work management is making them do not to mention how little we get paid. I'm assuming you can tell a certain theme going on at Wrike just by reading some other recent reviews.Continue reading
We are sorry to hear your recent work experience has been challenging. Like many companies we are doing our best to navigate the “new normal” that COVID-19 has brought us. We want to start by acknowledging the hard work all of our Wrikers are doing, and thank you for your commitment to our mission. Our executive team is meeting daily to discuss how COVID is changing work as we know it, and our sales leadership team specifically is regularly reviewing data to better understand how the pandemic is affecting variables such as demand, workload, and performance. While this remains a “learn as you go” environment for most businesses today, we are keeping an eye on these factors to ensure that we respond in a way that is fair for our team members and that takes into account factors that may be outside of our control. To start, we have already met with our sales teams to inform them of a shift from daily to weekly KPI tracking to help prevent burnout. We also have asked all of our sales team members to take a “mental health day” each month to unplug and focus on their personal wellness. These days do not count towards PTO and are highly encouraged. We are listening, and we are always open to adapting to better support our Wrikers and our customers. Early on, Wrike quickly realized we have a real ability to support our clients around the world during this crisis. Wrike quickly shifted its focus to how we can help companies worldwide transition to remote work, including supporting PS and Marketing departments to achieve operational efficiency in this new economy. We truly believe that the combined efforts of our entire Wrikeforce can support companies in need of support as they transition to a virtual work environment. This can be challenging work, which is why we continue to remind - and encourage - employees to use our unlimited PTO policy so they can take time for rest and recovery when it is needed most. I would also encourage you to book time with our HR partners, VP of sales, or CRO who are all conducting office hours and offering individual one-on-one check-ins with our team to solicit feedback, answer any questions from the team, and provide support. You can also feel free to reach out to us at email@example.com. We are always available to help!
- Former Employee, less than 1 year★★★★★RecommendCEO ApprovalBusiness Outlook
There is a 401k and company medical plan. Access to a Mac or PC laptop for business use
Some clients appear to like the product despite recurring issues with speed / access issues. Sales management takes micro management to the extreme and will drive you insane. You will have ZERO work life balance. 85% of the Strat sales team is not coming anywhere close to their number. You will make very little comp here. Wildly unequal territories show 2-3 reps succeed while the rest starve. Management has forged a toxic culture founded in bullying and will not respect your time off (even if you are allowed to take any)Continue reading
We appreciate you taking the time to provide feedback on your experience at Wrike. There are some specific areas where we would like to provide clarification. Of our current team, 80% of our Strategic Sales Reps are hitting or exceeding their quotas and enjoying our uncapped commission plan, which includes accelerators that allow you to over-earn on your commissions. Wrike has quickly become a go-to software for fortune 500 companies, and getting there has required a lot of hard work and tight deadlines, from Wrikers who are doing the best work of their lives. This is why we encourage our team members to take advantage of our unlimited time off, so they can unplug and recharge This message was emphasized when our VP of People Operations reminded all of our Wrikers to continue to take any planned time off, even if vacations have been cancelled or postponed due to COVID. We have already added several new members to the sales leadership team in recent months and will continue to bring on experienced leaders as we scale. We encourage our alumni and current employees alike to share their feedback with our HR team. If you wish to further discuss your experience, feel free to speak with your local HRBP, or contact us at firstname.lastname@example.org.
- Current Employee, more than 3 years★★★★★RecommendCEO ApprovalBusiness Outlook
Met some cool folks working here & snacks in the kitchen
I can go on and on but I would be sitting here for hours.... Lets back this up to when COVID, Andrew Filev (THE CEO) specifically said word for word to "lets not exaggerate and overreact" and would make jokes about COVID and told us to not overreact.. mind you this was beginning or March when many companies have taken precautious measures to protect their employees from a global pandemic and our CEO tells us to not overreact?? This right here shows you the EMPATHY that the CEO has for his employees and how important their health is.. Not to mention the San Jose office barely gets a cleaning done.. an office cleaning is done once a quarter if we are lucky.. -Sales team at Wrike are being treated HORRIBLY.. Account managers are given unrealistic KPIs that regular SDRs don't even hit.. the sales team are being ruled by management who are on a power trip and are being managed with fear, oppression & threats. The sales team are pushed to think that we all should be lucky to have job during this pandemic giving management and leadership a reason to increase our workload beyond even measurable with zero consideration for one's mental health.. yet the HR team parades celebrating mental health awareness month. Working at Wrike during COVID has shown its true color's, all employee satisfaction has sinked significantly and people are jumping ship. Not to mention, they will drive you to drive their own paying customers away with harassment of phone calls and emails. Wrike has no empathy nor respect for their employees and for their paying customers.Continue reading
Thank you for your feedback and we are sorry your recent work experience has not been a reflection of our standards for employee experience. There are some specific things that you mentioned where we would like to provide clarification. Like many companies, Wrike is doing our best to navigate the “new normal” that COVID-19 has brought us. Since early March our executive team has been meeting weekly to discuss ways that we can provide support for our team with everyone’s health and safety being top of mind. Our CEO has been leading the charge, navigating both our global workforce and our client’s needs. While this remains a “learn as you go” environment for most companies, we are providing Wrikers many opportunities to provide feedback to their leadership team in the form of office hours, executive AMAs, and anonymous surveys. We value this feedback and work with our HR team to implement continuous improvements for our global team. Regular office sanitation has always been a critical part of our workplace standards. I’d like to reassure you that, as long as offices are open and accessible to Wrikers, cleaners come in daily to all of our office locations, with additional deep cleanings each quarter. We are already preparing our offices to be equipped with the proper sanitation materials for when they are reopened, and we will certainly be conducting a thorough cleaning before we open the doors to our team. The picture you’ve painted of the sales team is not what we strive for our Wrikers to experience. During this pandemic we understand the importance of providing additional resources to employees so they feel supported. To start, we have already met with our sales teams to inform them of a shift from daily to weekly KPI tracking to help prevent burnout. Our Account Managers are responsible for 200 calls per week (averaging 40 calls per day) which is standard for an inside sales rep in the SaaS industry, and far below the weekly call KPIs of our SDR team. We understand that people may be experiencing higher levels of stress in light of current events, which is why our CRO is requiring that all of our sales team members and leaders take one “mental health day” each month to unplug and focus on their personal wellness, in addition to any planned PTO. The May Wellness Challenge you are referring to incentivized employees to spend some time each week tending to their psychological health, nutrition, physical wellbeing, and sleep and stress levels. Our health carriers sponsored over $4,000.00 in prizes to employees who engaged in the challenge, and we received great feedback from Wrikers who said things like: “Overall it is awesome to see so much engagement and positivity at Wrike. This challenge, at a high level, has made me appreciate the fact that we're all in this together and that there are happy people and positive things to do/share even amongst an awkward time for the world.” We’ve also implemented a 60-day “Coaching Roadmap” program for our global AEs and AMs, which is designed to suspend any performance action and equip reps with an added boost of management support as we charge through the next few months together. Our leaders are listening, and we are always open to adapting to better support our Wrikers and our clients.If you would like to discuss your concerns further, or have suggestions how how we can continue to make Wrike a great place to work, please connect with a member of the HR team, speak with your sales leader, or submit a request to our anonymous employee helpline.
- Former Employee, more than 3 years★★★★★RecommendCEO ApprovalBusiness Outlook
Wrike is the epitome of what companies strive to create when it comes to finding great people and creating an awesome workplace culture. The CEO is quite literally a genius and the product is easily best in class. Wrike is not a niche application which means you can sell to just about anyone, but this will also require a strong understanding of its capabilities to tailor demos to your audience. The Customer Success Team is extremely knowledgeable and helpful. They are often extending the olive branch so long as you do not take advantage of their time and consideration.
Wrike has a fairly steep learning curve. There are constant product releases and product improvements that are not always communicated very well to the customer facing team (Sales, CS, PS). This can create headache and unnecessary frustration . The new sales management has done considerable damage to the sales culture and sales team. There was an alarmingly exponential increase in turnover since the new Sales Management took over January 2018. They instituted a comp plan with a sliding scale "decelerator" that did significantly more damage than any accelerator could do good. You quite literally were forced to sandbag & hide deals to ensure you were aligned to hit quota the following month. The implementation of this decelerator was pretty shocking considering they pay their SMB/MM AE's well under the industry average. Think of it like being kicked while you're already down. Missing two months in a quarter will cripple your paycheck. **As a clarification that I am not biased, look up the sales managements last company on Glassdoor (Both CRO and VP came from the same org). History clearly repeats itself, and what they are doing does not work, hasn't worked, and continues to damage.** SDR Candidates BE WARNED: The SDR team has without question the highest turnover of any department at Wrike. They are considerably underpaid and have a very convoluted commission plan that their own management cannot clearly explain or articulate with reasonable comprehension. Last year there was an issue around comp plans that resulted in 90% of the team not hitting quota or being paid what they had been all year. It was written off as a "clerical error" and never addressed again. SDR's are treated as expendable and are worked into the ground.Continue reading
Thank you for sharing your feedback and concerns. In order to give some more context here, I’d like to provide some clarification in terms of business results and employee satisfaction. The company successfully doubled its revenue from 2017 to 2018. Our employee net promoter score for the sales team also increased by 8 points from 2017 to 2018. This data actually suggests that we have seen improvements in the culture and engagement levels of our employees with the addition of new leadership on the team. We also found in our 2018 engagement survey that 90% of sales team members feel their manager provides what is needed to be successful in their role. Sales team members continue to hit and/or exceed goal, with an average attainment rate over 100% in 2018. Additionally, we use salary surveys and target the compensation range of similar companies in a higher revenue bracket to ensure we pay competitive to the market. We have also made a considerable investment in our SDR team. We added a second manager to the team and revamped career pathing. Since instituting these changes in 2018, approximately 50% of the team has already been promoted into closing roles at Wrike, while the remainder continue to up-level within the SDR org. Wrike is also continuing to invest in both product and functional enablement. We have hired a new Head of Global Enablement and will be launching a Values Based Selling enablement program in June. If you'd like to report any additional concerns, please feel free to contact us at email@example.com
- Current Employee★★★★★RecommendCEO ApprovalBusiness Outlook
+ Well funded start-up, low burn rate + Young and likable co-workers + Fair compensation + Commuter benefits + Very international with sales team in San Diego, leadership and marketing in Mountain View and all the engineers in Russia Great place to start after college and find a better gig after a year of experience to put on a resume.
- Absolute chaos. Everything is really disorganized - Really poor communication. I don't even know what my teammates are working on - Bad managers and leaders. Peers and I feel that they are passive aggressive, withhold information and bully employees. - No focus on career growth or mentoring - IT will slow you down. You'll have to beg to get help if your Mac is broken. There have been days when the phones and internet doesn't work and my boss is screaming at the HR lady to get things fixed Biggest worry is that its a very competitive space and our product and marketing folks is not helping us win. Money that the sales team earns keeps Wrike alive.Continue reading