WyzAnt Employee Reviews about "communication"

Cons

It's not good for those who don't want a middle man. The original split 60/40 is absurd!! Longevity with a student or with Wyzant should be rewarded by reducing the cut to 90/10, it never gets better than 80/20. Contact with the student made by Wyzant it is not transparent for the tutor. Phone communication is blocked until an account is opened, and written communication is screened. Sometimes, a parent needs to hear a voice to make a connection!!!

Cons

Working in the corporate office of WyzAnt for over 2 years, not as a contracted tutor, I saw a vast amount of changes. I came into the company as it was really hitting its prime. The people were bright-eyed and hopeful, and the future was looking up for anyone involved. The people were a tight-knit group who loved to work hard and play hard. The company and it's values were something anyone could get behind. Over time, about a year to a year and a half into my time here, the company started a slow decline. People were quitting or being laid off left and right, management was being uprooted to bring in new faces. Unfortunately, these new faces threw out the company's autonomous nature and introduced an uncomfortable hierarchy which caused a halt to healthy, successful communication. Which, as anyone knows, is the secret to great teamwork and success. This lack of communication caused a slowdown in productivity, made it difficult to get on the same page, and accomplish goals in a timely manner. Another causation of the decline in productivity was new management believing in having meetings to talk about meetings. For the last 6 months of my time there I barely saw my own manager because of a lot of meaningless meetings that were scheduled that could have been emails, or easily resolved with a quick 15 minute stand-up. With communication out the window, it had become very hard to present data, project ideas/progress, and even accomplishments to higher-ups. Management started taking credit for their direct reports' work and incentive for workers was non-existent. I had a lot of hope and belief invested in this company. It's sad to see where it's at now, but I truly hope they can only go up from here and they get back to their core values they started with in the beginning.

Cons

-highly disorganized, disinterested management -NO ONE higher up will listen to anyone unless they are a highly compensated individual -All customer-facing teams are on the 2nd floor, with tech, product, marketing, executives on the 3rd floor of the building. If you're on the 3rd floor? You matter. If you're on the 2nd? You're entry-level, and thus expendable. Let alone that YOU ARE THE ONES ACTUALLY SPEAKING TO THE SITE'S USERS. -Lower than industry-standard pay (no matter what you are told) that is capped. -It is very clear that if you are on customer-facing teams, you are lower class. -Communication to and among management is almost comically ineffective. -promotions of individuals that make absolutely no sense.

Cons

Rampant favoritism towards employees who are personal friends with management or the CEO. Poor communication with regards to job performance; reviews are sporadic at best. Mandatory night & weekend shifts for Content Reviewers and Customer Support. Excessive micromanagement from mid-level managers.

Cons

Poor customer service and a horrible experience with having my account suddenly shut down after I worked hard to achieve a 5.0-star rating and 200+ hours working for them. After my account suddenly was closed, it left my current students confused and a bit hesitant with how to proceed with payment. Followed all of their policies despite them taking a huge cut of my pay. I still did not receive payment from them and no communication on this issue yet. I am submitting a complaint with BBB immediately.

Cons

Commission that the company makes for merely getting your information out there so that students can find you is too high. Website monitors your communication with students and won't allow communication outside. Big Brother.

Cons

The Customer Support team handlest team handlest team handles the brunt of customer communication, de-escalation, platform education, content moderation, and user review without adequate hourly pay.

Cons

You can't speak with the tech people to sold platform problems. Emails indicating problems with the video-chat platform get ignored. I took a cut in pay: I was making 80% and got a permanent cut to 75%. There is no communication between tutors and a constant worry over being dropped, as it seems to have happened to some tutors for no obvious reasons.