XO Communications Reviews in Santa Ana, CA | Glassdoor

XO Communications Santa Ana Reviews

3 reviews

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Santa Ana, CA

1.3
StarStarStarStarStar
Recommend to a friend
Approve of CEO
(no image)
Chris Ancell
0 Ratings

3 Employee Reviews

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Pros
Cons
  • there is not a lot of room for advancement and upper management doesn't always share details (in 26 reviews)

  • Health insurance plan is essentially a major medical policy & company contributes a nominal amount to the HSA (in 10 reviews)

More Pros and Cons

  1. "XO hired me three separate times."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Executive in Santa Ana, CA
    Former Employee - Senior Account Executive in Santa Ana, CA
    Recommends
    Neutral Outlook

    I worked at XO Communications full-time (More than 3 years)

    Pros

    Great company to work for; employees were good to excellent. Engineering staff extremely supportive of sales people. Company hired me in 1998, 2003 and 2007. Benefits were above average.

    Cons

    In 1998 my sales manager was horrible; in 2003 my sales manager was excellent being supportive, helpful and in the office or reachable; last manager in 2007 through 2008 was never there for new sales people and split daily by 3 PM.

    Advice to Management

    Quit making mass hiring decisions only to turn around with six month laying 75% of the new hires off.


  2. Helpful (1)

    "The company is floundering and needs to invest heavily in it's network and back end systems in order to remain viable."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Santa Ana, CA
    Current Employee - Sales Manager in Santa Ana, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    There are very talented people who are devoted to the company and who work very hard.

    Cons

    The reputation is so tarnished due to poor customer service and network unreliability, it is very difficult to convince customers to trust their business to XO.

    Advice to Management

    Step up and make the investments or sell the company.

  3. Helpful (2)

    "Be ready to gringit out."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mae in Santa Ana, CA
    Current Employee - Mae in Santa Ana, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Local management in place at the time. Unfortunately, they left with in 3 month of arrival. Well known name with a very complete product set. The majority of the people are solid.

    Cons

    High quota given the commodity nature of the products. Very high turn-over is on-going. This is not the place to be if you do not have direct industry experience Open territory stifles any knowledge sharing.

    Advice to Management

    See above to encourage exchange of info between filed personnel.


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