XO Group Reviews | Glassdoor

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XO Group Reviews

Updated January 17, 2018
218 reviews

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3.5
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XO Group CEO Mike Steib
Mike Steib
92 Ratings

218 Employee Reviews

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Pros
  • Work-life balance is MUCH better than what you find at other companies doing this level of engineering (in 25 reviews)

  • Work life balance, Unlimited vacation, great team to work around (in 16 reviews)

Cons
  • We believe in work life balance but also in hard work and urgency to get things done (in 9 reviews)

  • Upper management likes the constant turnover (in 12 reviews)

More Pros and Cons

  1. Helpful (2)

    "Best job I have ever had."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in New York, NY
    Current Employee - Senior Software Engineer in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at XO Group full-time (More than a year)

    Pros

    Co-workers and direct management really cares about you and your personal/career growth.
    Everyone knows that work/life/rest is important and results in better performance.
    They really take care of you.
    Lots of opportunities for innovation, but you have to initiate it. They love it when you do too!
    Lots of cross team engineering growth opportunities.

    Cons

    Can be hard to get teams to collaborate.
    Competing KPIs across teams can cause poorer user experience. Though the company recognizes this and is making good steps to solve.


  2. "Good work-life balance"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at XO Group full-time

    Pros

    XO is flexible and human-centered

    Cons

    XO compensation is average for market

  3. "I really like it but sales people seem miserable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at XO Group full-time

    Pros

    I've been here longer than most because there is a lot of turnover. I think it's a good company that has treated me well, but honestly I think it's mostly that I have a good manager.

    Cons

    I'm not on the sales side, which I'm glad about. Notice that a lot of the negative reviews are from sales people, whatever they're doing over there is a mess. It sucks because they're the ones making the money for my paycheck and it seems like it's terrible for them.


  4. "Account Strategist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at XO Group full-time

    Pros

    Company culture. Free snacks, good HH and the option to travel for weddings workshops and events.

    Cons

    Communication between management and their employees is non-existent. Everything is so disorganized that it affects client experience. It feels like they're about 10 years behind as a "tech company". They ask for feedback from employees but never follow through. It's clear that they want to improve but dislike change, especially management. Their idea of improving operational processes is "well so and so was overworked so that's why we changed the process" and then expect everyone to adhere to some bogus process that does not make sense.

    Advice to Management

    You need to train your managers. Improve communication and revisit ALL your processes from each department.


  5. Helpful (2)

    "Just ok..."

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook

    I have been working at XO Group full-time

    Pros

    Stable place to work with nice people.

    Cons

    Strange culture divide between the old media company and the new tech company it's trying to become. Not the most inspiring place to be.


  6. Helpful (4)

    "Strategy Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Omaha, NE
    Former Employee - Account Manager in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at XO Group full-time (More than 3 years)

    Pros

    Great employee appreciation program, fun non-corny team building workshops, work-life balance.

    Cons

    Multiple massive layoffs. In the 4 years that I worked at this company there were massive layoffs twice a year every year. These mostly took place before the end of quarter 2 and before the end of quarter 4. Massive hirings/constant restructuring of the departments took place usually a couple months after this. My job title was changed 3 times while doing the same job throughout my tenure. In the middle of my tenure the CEO of the company came out to visit the site and make the announcement that raises will no longer be given at the company in any other form other than stock which will vest 25% after each year of employment or in the case of a job title change. It was made clear that job title changes due to restructuring were not to be considered for a raise. There is quite a bit of favoritism and "cliques" in the environment. I witnessed retaliation, ostracizing and outcasting by management and those in leadership positions.

    Advice to Management

    Focus on a direction for the company and set a plan in writing. Break the plan out into small obtainable steps for the departments of the company and create a system with a non-arbitrary consistent unit of measurement of success that details to the employees how they can improve. Most of all follow through and appreciate your employees. Show them their exceptional contributions to the company are valued by matching their salaries to at least stay competitive in the market industry.


  7. Helpful (5)

    "Eh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at XO Group (More than a year)

    Pros

    Free snacks, unlimited vacation, cool office

    Cons

    Horrible pay and managers. Micro managed.

    Advice to Management

    Stop hiring a million girls out of college for no money - increases turnover rate and creates catty environment

  8. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Redding, CA
    Former Employee - Anonymous Employee in Redding, CA

    I worked at XO Group full-time (More than 3 years)

    Pros

    Nice atmosphere, good benefits, good management.

    Cons

    There weren't very many cons.


  9. "Account Executive"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at XO Group full-time

    Pros

    Great company culture at XO.

    Cons

    Lacking support from upper mgmt.

    Advice to Management

    Support employees in difficult times.


  10. Helpful (2)

    "Room for Improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Specialist in Omaha, NE
    Former Employee - Customer Support Specialist in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at XO Group full-time (More than a year)

    Pros

    -Good benefits
    -Travel opportunities
    -Exposure to different aspects of the wedding industry
    -Good way to get Account Manager / Sales / Customer Service experience

    Cons

    -Pay is much less than average
    -Management and leadership is a petty clique.
    -Managers are treated like royalty while their employees struggle for guidance and direction
    -The Omaha office is a cave, no light and bathrooms are always flooded
    -Poor communication between offices nationwide
    -New products are constantly released without being thought through. Employees are expected to jump though hoops to provide vendors with support for poor products, basically trapping customers in contracts

    Advice to Management

    Grow up and listen to what employees and vendors are saying.

    Sure free tshirts and snow cones are nice, but bonuses paid in a timely manner would be much more appreciated


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