XSport Fitness Reviews | Glassdoor

XSport Fitness Reviews

Updated August 15, 2017
262 reviews

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2.2
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
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Steven M Rayman
95 Ratings

262 Employee Reviews

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Pros
  • Free gym membership, discounts, opportunities for advancement (in 73 reviews)

  • Free gym membership other than that nothing look away (in 32 reviews)

Cons
  • no work life balance too many hours (in 16 reviews)

  • no work life balance/ no flexibility in the schedule or when it came to finding coverage (in 9 reviews)

More Pros and Cons

  1. "Fitness Manager STC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fitness Manager in Saint Charles, IL
    Former Employee - Fitness Manager in Saint Charles, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at XSport Fitness full-time (More than a year)

    Pros

    Free gym membership. Phenomenal company to work for under the RIGHT management. Compensation plan is phenomenal if you are elite. Honestly, under the right circumstances this can be a great career.

    Cons

    In my experience, working under certain upper management was almost intolerable. You have to understand, getting "the number" is the priority because Xsport is a production company. With that being understood, you may end up working for an individual who is completely irrational and degrades you and your peers on the daily basis. The morale of your employees should be a top priority, but in some regions that just isn't the case.

    Advice to Management

    Retain good employees because they don't come around often.


  2. "Operations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Alexandria, VA
    Former Employee - Operations Manager in Alexandria, VA
    Positive Outlook
    No opinion of CEO

    I worked at XSport Fitness full-time (More than 5 years)

    Pros

    If you take this position, I think it is important that you see what you are getting out of it. As an Operations manager you will be placed in charge of every aspect of the gym after the initial sale(s). You will acquire the skills needed to run any major retail environment if/when you choose to move on. You will be responsible for OSHA compliance, budgets, asset management, inventory control, secondary income, Training and developing of new staff, and customer service; all in a face-paced retail environment. The skills that I obtained during my time as an OM with XSF have served me extremely well since choosing to move on in early 2016, and employers who understand the complexities of the industry have all valued my experience as an OM of such massive operations. In addition, having worked for other operators in the past, XSF pay structure was always clear and consistent, with nearly half of the total compensation plan coming from Salary rather than fluctuating performance bonuses; this is often not the case in the industry, or in sales in general.

    Cons

    You are going to work long hours. Close-out (month-end) will be an exhausting grind as you hustle to ensure that all monthly goals are met and, on a gym-to-gym/manager-by-manger basis, there is a constant power struggle between the OM (responsible for all matter of actually running the gym) and the General Manager (who by most companies standards would be considered to be a Sales Manager) With the right management team, this is avoidable, but it is often times the case when egos and title come in to play. The 401k plan and benefits package also leave something to be desired.

  3. "meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at XSport Fitness part-time

    Pros

    Free gym membership. That is the only pro, I had to add more words.

    Cons

    Horribly organized company with ridiculous policies which frustrate customers and employees alike. Many of the policies are confusing and illogical which escalates customer/employee interactions regularly. This is a very stressful position and managers along with most employees are typically unwilling to do their work, everybody whines and groans when asked to help with anything.
    Also there is an almost constant stream of sexual harassment from customers and staff and everybody says it just comes with the territory of being attractive.

    Advice to Management

    Make the center of your goals as a company to be a quality company and service that seeks to improve people's lives instead of obsessing over every penny and making literally everything about money. employees and customers know that Xsport is an incredibly money hungry company which is no good for the brand. Please re-evaluate and reach out to your employees for feedback to improve. This was not a good work environment and I would not ever be proud to represent this company.


  4. "Xsport taught me to exceed sales goals and my work ethic."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant General Manager in Schaumburg, IL
    Current Employee - Assistant General Manager in Schaumburg, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at XSport Fitness full-time (More than 3 years)

    Pros

    You can make good money and you also get too meet a lot of new people on a daily basis

    Cons

    The long days can get to you sometimes. During the summer working a lot of hours is no fun but in the winter it's not too bad.


  5. "Not great"

    StarStarStarStarStar
    Former Employee - Sales Associate in Massapequa, NY
    Former Employee - Sales Associate in Massapequa, NY
    Doesn't Recommend

    I worked at XSport Fitness full-time (More than a year)

    Pros

    Good commission when you could get sales

    Cons

    Next to zero training
    Managers take all incoming inquiries
    Little room for growth
    Sometimes you have to fight them for the commission you actually earned

    Advice to Management

    Train your staff


  6. "Terrible!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Schaumburg, IL
    Former Employee - Anonymous Employee in Schaumburg, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at XSport Fitness part-time

    Pros

    Free membership
    Discount on merchandise

    Cons

    Terrible management
    no consideration for work life balance
    constant turnover
    minimum wage
    no overtime pay

    Advice to Management

    Stop waiting for employees to officially leave to start hiring on new people..


  7. "Trainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Training in Batavia, IL
    Former Employee - Training in Batavia, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at XSport Fitness (More than a year)

    Pros

    Good environment. Many opportunities to service clients

    Cons

    Management and hard to get in touch with corporate.

    Advice to Management

    Be more accesible

  8. "Certified Personal Trainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at XSport Fitness full-time

    Pros

    Great experience, decent pay, and great environment

    Cons

    Management and the cut throat techniques that are being used

    Advice to Management

    We can feel your gaze upon us and it doesn't make your job easier


  9. "Fitness Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fitness Manager in Chicago, IL
    Former Employee - Fitness Manager in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at XSport Fitness full-time (More than 3 years)

    Pros

    Good salary compared to fitness industry competitors. Competitive sales environment, can be paid well based on performance. Passionate owner certain individuals in senior management.

    Cons

    Upper management has a tendency to belittle/talk down to managers who then can't focus on running the business. Tough work/life balance, always working 12-16 hours of the day at the end of the month to hit numbers when that same level of intensity should be consistent throughout the month; therefore people wouldn't need to play 'catch up'

    Advice to Management

    INVEST in high-performing managers rather than make then dispensable.

    XSport Fitness Response

    Jun 19, 2017 – Director, Human Resources

    Thank you for your feedback. We do try to be very honest with employees about the work schedules and pay structures during the interview process. The fitness industry is very demanding with new... More


  10. "Fitness manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at XSport Fitness full-time

    Pros

    Good money and benefits. Room for growth.

    Cons

    0 work life balance. Long shifts.

    Advice to Management

    Don't make your managers work 6+ days per week with 11hr shifts


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