Xactware Solutions Reviews in Provo, UT | Glassdoor

Xactware Solutions Provo Reviews

Updated December 1, 2017
80 reviews

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Provo, UT Area

80 Employee Reviews

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Pros
  • Xactware encourages a good work-life balance (in 14 reviews)

  • A very stable and good place to work, they really want to take care of their employees and they have good benefits (in 13 reviews)

Cons
  • Upper management has no respect for employees (in 7 reviews)

  • Once they have made up their minds, senior management won't listen to concerns or suggestions (in 4 reviews)

More Pros and Cons

  1. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Documentation Specialist in Lehi, UT
    Current Employee - Documentation Specialist in Lehi, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xactware Solutions full-time (More than a year)

    Pros

    Weekly sport in the summer, free snacks, flex hours

    Cons

    Tech writers are often undervalued


  2. Helpful (11)

    "Great place to start, but don't stay long"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - QA Manager in Lehi, UT
    Current Employee - QA Manager in Lehi, UT
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Xactware Solutions full-time (More than 5 years)

    Pros

    - Good work-life balance
    - Great benefits package
    - Great support for education and personal development
    - Many great employees
    - Mostly great junior leaders
    - Good starting salaries
    - Nice facility in a good location

    Cons

    - Nepotism
    - Salary hardly increases over time (generally outpaced by inflation)
    - Not willing to pay enough to retain high-performers or highly experienced employees
    - Widespread lack of ownership and accountability among senior/middle leadership
    - Executives have no technological expertise
    - Managers are forced to give at least one negative yearly evaluation, which has harsh consequences
    - Low amount of respect for the QA discipline
    - Political games are the most effective way to get ahead
    - Slow to adopt modern business practices, effective software development strategies, and to respond to the marketplace
    - Consistently produces mediocre products
    - Long streak of failure in international markets

    Advice to Management

    The majority of the senior leadership team needs to be cut out like a cancerous tumor. Root out those who don't take ownership, who don't care about their subordinates, who continue to produce poor or mediocre results, and who only seem to care about building their empires. Until that happens, Xactware will never be able to reach greatness. You need to get the wrong people off the bus, and get the right people in the right seats.

    Also, if you're going to invest so much into developing people, start paying them enough to keep them around. Otherwise, you just prepare them to move on to better opportunities elsewhere.

  3. Helpful (3)

    "People should be important"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lehi, UT
    Former Employee - Anonymous Employee in Lehi, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Xactware Solutions full-time (More than 3 years)

    Pros

    Location is great. Work life balance is amazing. My old boss was a VP and he never even came in to work.

    Cons

    Outdated tech stack, way too many VPs, money goes to irrelevant projects, pay below market, stingy when it comes to basic budget items, outdated HR practices.

    Advice to Management

    Consider a different career?


  4. Helpful (5)

    "Technical Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Engineer in Lehi, UT
    Current Employee - Technical Support Engineer in Lehi, UT
    Approves of CEO

    I have been working at Xactware Solutions full-time (More than a year)

    Pros

    Pretty laid back. Able to watch movies, work on homework, etc at your desk. Slow days, great job, easy, and even fun.

    Cons

    On busy days, its not so pleasant. You will take 3 chats at a time, which gets rough. Casing your incidents can get overwhelming as well. Management is lackluster at best. There are some great managers, but there are some rough ones, that really should not hold that position. The Level 3 technicians are great, and usually are better at helping, advice, and management than the managers themselves.

    Advice to Management

    My advice, be transitional. Make moves. Let the bad ones go, and pay more attention to which ones will provide a better experience for technicians.


  5. Helpful (2)

    "Used to be a great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Lehi, UT
    Former Employee - Software Developer in Lehi, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Xactware Solutions (More than 3 years)

    Pros

    A lot of opportunity to grow, good bonuses few years ago

    Cons

    Management lack integrity, middle and upper. Verisk has own agenda


  6. "Loved it here - was sad to leave!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - User Experience Designer in Lehi, UT
    Former Employee - User Experience Designer in Lehi, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Xactware Solutions full-time (More than a year)

    Pros

    The management is great, there's summer games, all the coworkers act as team players and are very friendly coworkers. Flexible hours with a great location and lastly, awesome bosses!

    Cons

    None I can think of. I loved it here! I only left because my husband's job got relocated to another state.

    Advice to Management

    Keep being awesome! Adam Peterson, Zeke, and Ben Hunt were some of the best people I worked with!


  7. "Wonderful company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - QA Analyst in Lehi, UT
    Current Employee - QA Analyst in Lehi, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xactware Solutions full-time (Less than a year)

    Pros

    I've been working here for 8 months now and I love it. I am treated like a human being and I am not asked to work extreme amounts of hours. I have time for my family and energy for hobbies after work.

    Cons

    The only con I can think of is that for my position we are not paid as competitively as other companies. However, the work life balance more than makes up for this in my book.

    Advice to Management

    Work on making the salaries for tech positions more competitive. Otherwise keep making sure that you are not working your employees to the bone and keep up the good work.

  8. "Decent long term company to be with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lehi, UT
    Current Employee - Anonymous Employee in Lehi, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xactware Solutions full-time (More than 5 years)

    Pros

    Benefits are competitive, looking elsewhere with any better is hard nowadays. Onsite gym is great.

    Cons

    Pay really could be better. They always talk about how they compare with companies around the valley; but I don't think they are comparing individual titles. I have never seen a pay go up due to them comparing. Interviewing for other positions available within the company is very hard since it is open to everyone, you will see flocks of people apply to jobs.

    Advice to Management

    Learn how to be humble leaders and motivate others.


  9. Helpful (1)

    "Great compensation - boring job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Writer in Lehi, UT
    Current Employee - Marketing Writer in Lehi, UT
    Recommends
    Approves of CEO

    I have been working at Xactware Solutions full-time (More than a year)

    Pros

    Xactware offers some of the highest salaries I've come across in Utah. They pay employees well, offer great bonuses, and generous time off/benefits.

    Lots of opportunities to play sports if you're into that. Ping pong table downstairs, gym, basketball and volleyball courts.

    Awesome Christmas party.

    Cons

    The product is insurance estimation software. So unless that tickles your fancy, work can be very monotonous.

    Most of the management are older and pretty set in their ways so it's hard to bring innovation to the table (even though that's a "core value" for the software company.) Xactware has been around for 30 years and is a market leader, which makes them slow to change.

    Social is not a priority in this company, which is another thing holding them back.


  10. Helpful (2)

    "Great for experience. Not for long term."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - QA Analyst in Lehi, UT
    Current Employee - QA Analyst in Lehi, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xactware Solutions full-time (More than a year)

    Pros

    Flex schedule. Get to work before 9:30 leave no sooner than 3:30 work 40 a week to get all your hours.

    Cons

    Pay and compensation. People leave because they can get paid more at other jobs so there is quite a bit of turn around.

    Advice to Management

    Increase base pay please.


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