Xactware Solutions Reviews in Provo, UT | Glassdoor

Xactware Solutions Provo Reviews

Updated March 29, 2017
67 reviews

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Provo, UT Area

67 Employee Reviews

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Pros
  • Most companies only talk about work life balance but at Xactware you really do live it (in 10 reviews)

  • A very stable and good place to work, they really want to take care of their employees and they have good benefits (in 13 reviews)

Cons
More Pros and Cons

  1. "Benefits really are great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lehi, UT
    Current Employee - Anonymous Employee in Lehi, UT
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    In a very competitive industry, Xactware does an excellent job providing benefits for employees. For the 4th year in a row, Xactware's medical benefits have either seen a 0% increase, 2% DECREASE and this year .5% decrease. Out of pocket maximum and deductible are very low. Xactware is over the top on Wellness activities and initiatives. Xactware really cares for their employees. I appreciate all the negotiating and time they spend providing the very best for us.

    Cons

    I know management would like to do even more but there are limits. There are always a few employees who feel they are entitled to more. But only a few. They want everything for free.

    Advice to Management

    Continue your endeavors to keep a healthy, family friendly oriented culture where employees really care for each other.


  2. "Great to work for, but not as a support technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Level II Support Technician in Lehi, UT
    Current Employee - Level II Support Technician in Lehi, UT
    Doesn't Recommend
    Neutral Outlook

    I have been working at Xactware Solutions full-time (More than a year)

    Pros

    - Reasonable, understanding environment in comparison to many call centers
    - Monthly bonuses, based on stats
    - Good benefits

    Cons

    - Base wages are low, particularly considering the workload and restrictive hours.
    - Yearly raises are negligible, considering the low base pay.
    - Once you're in support, they want to keep you there. Moving around the support department is relatively easy but moving anywhere else is incredibly difficult. They would much rather hire from the outside than let you move to another department. This is not a position to take if you want to get your foot in the door for another department.
    - With management, it often feels like there the left hand has no idea what the right hand is doing


  3. "Itern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Anonymous Intern in Lehi, UT
    Current Intern - Anonymous Intern in Lehi, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xactware Solutions as an intern (Less than a year)

    Pros

    Xactware has a great work environment. Upper management takes time to get to know their employees and demonstrate sincere concern for them.

    Cons

    My role can be a little mundane. It would be nice to mix things up more. Other than that I have no serious complaints.

    Advice to Management

    Monitor employee work output to help people be more productive and use their time effectively. The culture can get a little too lax for my taste.


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  5. "Really bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lehi, UT
    Former Employee - Anonymous Employee in Lehi, UT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Xactware Solutions full-time (More than a year)

    Pros

    17 days PTO - very little micro-managing

    Cons

    Boys club - Don't listen to new ideas, very political


  6. Helpful (1)

    "Operations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lehi, UT
    Current Employee - Anonymous Employee in Lehi, UT
    Doesn't Recommend
    Neutral Outlook

    I have been working at Xactware Solutions full-time (More than 3 years)

    Pros

    Good pay, flexible hours, good work-life balance

    Cons

    Short wall , glass cubicle farm. Lots of noise and distracting environment. Management does not value technical expertise. No technical progress option.


  7. "Love working for a good comapny"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lehi, UT
    Current Employee - Anonymous Employee in Lehi, UT
    Recommends
    Positive Outlook

    I have been working at Xactware Solutions full-time (More than a year)

    Pros

    good place to work, nice work balance

    Cons

    starting to hire inexperienced b1 employees from india


  8. "Great culture, comparable pay."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mobile Engineer in Lehi, UT
    Current Employee - Mobile Engineer in Lehi, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xactware Solutions full-time (Less than a year)

    Pros

    Xactware gives its employees the tools and training to succeed in the industry. Process doesn't delay progress and they are always looking to improve their value.

    Cons

    Unlike other similar sized companies there aren't any in house food options (besides vending machines). It seems dumb but there aren't many food places within walking distance.


  9. Helpful (1)

    "Perspective from an Internet Applications Developer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Internet Applications Developer in Lehi, UT
    Current Employee - Internet Applications Developer in Lehi, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xactware Solutions full-time (More than a year)

    Pros

    Most companies only talk about work life balance but at Xactware you really do live it.

    Cons

    Teams try their best at keeping up to date and avoiding dead technologies but sometimes the red tape around a big corporation makes things hard. I will say that my department is awesome at implementing new technologies.

    Advice to Management

    Keep it up. I love the friendly atmosphere I feel here. I love the fresh fruit and snacks, the sports, the benefits, and the facilities.


  10. Helpful (2)

    "QA testing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - QA Test Analyst in Lehi, UT
    Former Employee - QA Test Analyst in Lehi, UT
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Xactware Solutions full-time (More than a year)

    Pros

    Good teams and great people. People really want the products to do well but are constrained by legacy code and equipment.

    Cons

    Seem really limited on integrating and using new technologies. Say it agile but it really isn't but their trying. Pay is well below industry and others in area

    Advice to Management

    Too many chiefs and not enough Indians as the saying goes. Get away from the manager of a manager of a manager business.


  11. Helpful (1)

    "Xactware good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lehi, UT
    Current Employee - Anonymous Employee in Lehi, UT
    Recommends
    Positive Outlook

    I have been working at Xactware Solutions full-time (More than 5 years)

    Pros

    Competitive salaries, friendly coworkers, yearly bonuses, company summer and winter parties, occasional free food and snacks, and room for advancement.

    Cons

    There really isn't too much to say in the negative. The management is firm but fair, the building is located between a mountain and a lake, so there's some pretty intense weather on occasion. There's lots of construction going on in the proximity.

    Advice to Management

    Keep up the good work. I really can't complain about anything going on with our company right now. We are growing at a steady rate, times are good, and there's lots to look forward to.


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