Xanterra Reviews | Glassdoor

Xanterra Reviews

Updated September 23, 2017
231 reviews

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2.9
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Andrew N Todd
77 Ratings

231 Employee Reviews

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Pros
  • Literally get to know the national park so well and hang out/work/party with people from all over the world (in 67 reviews)

  • great learning experience, free room and board, (in 10 reviews)

Cons
  • The job is low pay and the hours are long (in 23 reviews)

  • Employee dining room wasn't the best (in 7 reviews)

More Pros and Cons

  1. "Work as a wrangler only job worth working"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Former Employee - Wrangler in Yellowstone National Park, WY
    Former Employee - Wrangler in Yellowstone National Park, WY
    Recommends

    I worked at Xanterra full-time

    Pros

    Living in a national park and working with 130 horses is amazing. The job as a wrangler is the only job where you truly get to work outside in the park. The corrals operate more independently than most departments, so more freedom. Roosevelt Lodge is hands down the best location, you live in cabins as opposed to dorms. Smallest location so all employees get to know each other.

    Cons

    Food is downright awful, all of it is processed food from Sysco. Very difficult to eat food like that everyday when working outside 12-13 hours a day.


  2. "maintenance manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Maintenance Manager in Grand Canyon, AZ
    Former Employee - Maintenance Manager in Grand Canyon, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Xanterra full-time (More than a year)

    Pros

    work at the national parks

    Cons

    Management is not educated and very abusive

    Advice to Management

    Learn how to teat your employees

  3. "Reservations Agent with Xanterra"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservations Agent in Yellowstone National Park, WY
    Former Employee - Reservations Agent in Yellowstone National Park, WY

    I worked at Xanterra full-time (More than a year)

    Pros

    Commission, great managers, good communication and training.

    Cons

    Long shifts. Reservations was one of the better positions to work for, Xanterra on the other hand is not a good company. They take out an unreasonable amount from your paychecks for room and board. If working for Xanterra, I would recommend not applying for housekeeping or food and beverage.


  4. "Good training, crap pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wrangler in Yellowstone National Park, WY
    Current Employee - Wrangler in Yellowstone National Park, WY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Xanterra full-time (Less than a year)

    Pros

    Working in breathtakingly beautiful places, form lifetime bonds, fun work, good training.

    Cons

    Really crappy pay, long hours, overbearing security staff, crappy food, clueless managers.

    Advice to Management

    Pay better and stop crawling up everyone's butts about small stuff.


  5. "Could do better"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xanterra full-time

    Pros

    Work and live in a national park

    Cons

    Housing is a mess and management sucks

    Advice to Management

    Fix it


  6. "housekeeper"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Xanterra part-time

    Pros

    really nice coworker, flexible time

    Cons

    far from city, really hot


  7. "Seasonal Work in YNP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager of Housekeeping in Yellowstone National Park, WY
    Current Employee - Assistant Manager of Housekeeping in Yellowstone National Park, WY

    I have been working at Xanterra full-time (More than a year)

    Pros

    Ability to have a 'homebase' in a Nat'l park
    Overtime pay (1.5x) past 40 hours/week
    Dorm style living, very social
    Mobility w/in department, ease of promotions near end of season
    Safe atmosphere to build resume, gain supervisory experience, hone-in management skills

    Cons

    Nature of seasonal work, i.e. 6-day work weeks in the beginning and end of season
    Obligation to eat on meal plan
    'Trapped' w/in the park, must drive ~1.5-3 hours to get to nearest towns
    Inability to take more than 2 days off

    Advice to Management

    Encourage change!

  8. "Great for what it is"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Bartender in Grand Canyon, AZ
    Former Employee - Lead Bartender in Grand Canyon, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Xanterra full-time (More than 8 years)

    Pros

    -I worked at the Grand Canyon as a bartender for the better part of 10 years and only wished I had moved there sooner.
    -If you get bored working at one location, transferring to another department or park is simple. In fact, many individuals I knew would work at Yellowstone or Alaska during the summer and work at the Canyon during the winter.
    -They provide housing, and the pay is decent, but I would advise anyone to work in a tipping position. That is where you'll make a healthy living.
    -Overall the best part is you live a stone's throw from the GRAND CANYON!!

    Cons

    -The verticle movement (i.e., climbing the corporate ladder) is a long process, plus the only true incentive is for better housing. As a bartender, I easily made more than upper management.
    -You work in the service industry, so your personal vacations will be taken during low tourist season. No going home for Thanksgiving or Christmas.
    -Also, during peak tourist season, you can easily go nearly a month or two working six days in a row each week, but that is when you make great money.
    -While they do provide housing, you'll be put with a random person (and I've seen some pretty sketchy people), but you can also end up making some life long friends... total coin toss!
    -Lastly, you live in the middle of nowhere, so either bring a car or find someone who has a car, because you will get bored quickly if you spend your entire free time in the park.

    Advice to Management

    To Department Managers: Don't micromanage, allow Unit Managers to run the show.


  9. "Seasonal Work At Xanterra Yellowstone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tour Guide in Gardiner, MT
    Current Employee - Tour Guide in Gardiner, MT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Xanterra full-time (More than 8 years)

    Pros

    Living in Yellowstone
    Fun Work
    Room for rapid advancement
    Company puts its money where its mouth is on environmental issues
    Good management in my area - High standards and great training.
    Working for a company with ethics and standard.
    I sometimes hear complaints but when you get to the bottom of them most are from people who didn't understand that this is a real job, or from those who work in a particular department where they may have a bad manager.
    Great way to find a career and get the training you need to succeed here or elsewhere. Gave both me and my daugher careers.

    Cons

    Can't remember to use an X instead of a Z in the name :)
    Pay could be better but..... I was told what the pay was before I signed a contract so there is nothing I didn't agree to on my own. . They have paid me and treated me EXACTLY like their website and contracts indicate with no surprises

    Advice to Management

    Try to retain more good managers and employees, but I recognize how tough that is in a seasonal operation
    Keep up the environmental and sustainability programs


  10. Helpful (1)

    "What does review title mean?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bartenders Class Server in Death Valley, CA
    Former Employee - Bartenders Class Server in Death Valley, CA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Xanterra full-time (More than 3 years)

    Pros

    Some of the best reasons to work for xanterra are obviously that they will hire you when you have been struggling to get a job elsewhere they do have accommodations. The food isn't five star but it's a meal and you can get on your feet in a short period of time if that's your goal.

    Cons

    The cons? Wow. When they are busy they will not give you the time off that you need for your own well-being. At least not in my case I worked everyday six or seven days a week 11 hours a day for two full Summers and was not allowed to take time off which was badly needed until I quit. Yet others who were seasonal for granted two or 3 weeks time off and they were not even full time year round employees.

    Advice to Management

    I can't really give advice two management it is a revolving door like a circus carousel because they cannot keep people in management positions that they should be somewhere where are they are rewarded for their talents and hard work.


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