Xanterra Reviews

Updated May 14, 2021

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3.0
56%
Recommend to a Friend
50%
Approve of CEO
Xanterra President and CEO Andrew N Todd (no image)
Andrew N Todd
151 Ratings
  1. 1.0
    Current Employee, less than 1 year

    Run away from this godforsaken place. Negative one star.

    Mar 10, 2021 - Firefighter/EMT in Grand Canyon Village, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    None but the other poor blokes trying to claw their way out of here like drowning rats in a bucket of water.

    Cons

    This firefighter position is a joke. The so-called “captain” is an even bigger joke. If you want to work for the most non-existant “leader” who is only there to collect a paycheck, the dumbest schedule of your life, or the worst company on this planet, you’ve come to right place. Third time working for these people and it’s all the same, no matter what department you work for (I thought the fire side of things would be different. It’s still garbage). They treat their firefighters like they are morons and make them bow down to NPS, who absolutely spit on them (NPS “firefighters” are only certed through a 3 week course). Working as a “firefighter” for Xanterra is an absolute disgrace to any real firefighter. Their newest schedule is a joke and nowhere near a modified 48 and you pay for your housing while working on-call for free. That’s right, you pay for your housing and you don’t get paid to be on call. Even if you live in a nearby city, you have to pay rent on an additional apartment. If they tell you they have plans for actual department living quarters, they are flat out lying. Multiple firefighters have left this garbage company, and for many reasons other than what I’ve listed. And forget about HR. They turn a blind eye to absolutely everything. This is nowhere near a real fire department. I got suckered in through a phone interview and they lied about everything. They obviously have to due to the negative reputation they hold. Do yourself a favor and run away from this place like your hair is on fire. You’ll thank me later when one of your friends gets a job for these horrible, heinous people and comes crying to you.

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    3 people found this review helpful

    Xanterra Response

    Talent Brand Manager

    We appreciate your feedback and have recently made changes to ensure that several of your concerns were addressed. If you’d like to share further feedback, you can reach out to: EmployeeFeedback@xanterra.com

  2. 4.0
    Current Employee

    Okay

    Feb 22, 2021 - Not Disclosed 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Small town. Big company. Advancments.

    Cons

    Some managers don't tell you squat. Others are very good at helping.

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  3. 2.0
    Former Employee

    Unethical business practices

    Mar 25, 2021 - Foodservice 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Travel opportunities and beautiful locations

    Cons

    unethical treatment of workers, illegal treatment of J-1 workers

    2 people found this review helpful

    Xanterra Response

    Talent Brand Manager

    Thank you for sharing your feedback about your time working with us. We are sorry to hear that you feel that way. If you feel comfortable with it, please send us more information to jobs@xanterra.com as we do not tolerate the unethical treatment of our employees. Thank you again for your valued feedback. Best of luck to you!

  4. 4.0
    Current Employee, less than 1 year

    Good job low pay

    Feb 12, 2021 - Maintenance Associate in Columbia Falls, MT
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Fun places to work, like national parks

    Cons

    Bad corporate attitudes and low pay for trade

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  5. 1.0
    Former Employee, more than 3 years

    Worker

    Apr 5, 2021 - Worker 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Living at the edge of the Grand Canyon

    Cons

    Working for a company that doesn't care for its employees

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    2 people found this review helpful

    Xanterra Response

    Talent Brand Manager

    Sorry to hear that you didn't get the level of support you expected. Thank you for taking the time to give us your honest feedback. We care deeply about our people and go above and beyond to provide the support that you need. If you have more information on why you would not recommend this experience, please feel free to share with our HR team, at 303-600-3400. We are here to listen and wish you the best of luck.

  6. 1.0
    Former Employee, less than 1 year

    Most people quit early on

    Apr 6, 2021 - Summer Camp Counselor 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Beautiful national park setting in campground

    Cons

    Slave labor for cheap wages

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    2 people found this review helpful

    Xanterra Response

    Talent Brand Manager

    Thank you for your candid feedback. You are correct, these roles are not for everyone. On some of our positions, the wage is listed when you apply for transparency. Affordable housing and meal plans are also included in most of our roles. As with most of the companies like Xanterra, it is more about the experience, and living in a national park is indeed a plus! We appreciate you taking the time to leave your valued feedback. Wishing you the best!

  7. 1.0
    Former Employee, less than 1 year

    Xanterrible

    Mar 23, 2021 - Line Cook in Yellowstone National Park, WY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    You live in a national park

    Cons

    -terrible pay -horrible hours -management is treated terribly so they treat staff terribly -you end up too exhausted to enjoy the best resin for being there : the park

    1 person found this review helpful
  8. 2.0
    Former Employee, less than 1 year

    Poo

    Jan 11, 2021 - Kitchen Crew in Canyon Village, WY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Awesome locations, easy to make friends.

    Cons

    Management doesn't care about their employees or for the environment like they preach. My manager tried to get me fired for taking a mental health day after working multiple 11 hr shifts in a row. If you get on their good side you're fine but if you don't then it will be a pretty crappy experience.

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    3 people found this review helpful

    Xanterra Response

    Talent Brand Manager

    Thank you for your valued feedback. We can assure you that our leaders have read your feedback and will look into some of the specific issues you mentioned. Wishing you the best in your future endeavors.

  9. 1.0
    Current Employee

    Just awful

    Sep 27, 2020 - Housekeeping in Grand Canyon Village, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Quiet, beautiful place to live. Crummy company with good benefits,

    Cons

    Corrupt management. No respect for long term employees. The longer you are with the company the more they want you gone. The entire Rooms Department management ‘team’ should resign. The harder you work the less they respect and appreciate you. No one to talk to who cares. Don’t bother with employee resolution number, they don’t care either and will answer with ‘corporate speak’. Weird people who wouldn’t fit in anywhere else. Don’t stay longer than a year or you’ll get sucked in and become a lifer. Lots of drunks and marginal people. Tons of favoritism. It’s not how well you do your job, it’s who you know and who likes you. Management are the problem. Most of them would not last a minute in the real world. Every year they have an awards dinner ‘honoring’ employees who have managed to survive 5, 10, 15 years and more and manage to say nice things about them. The rest of the year they treat them like they are disposable, and can’t wait for the long term employees to quit. Stay away!

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    5 people found this review helpful

    Xanterra Response

    Talent Brand Manager

    Thank you for your valued feedback as we will be sure to pass this along to management. It is candid feedback that allows us to make the necessary improvements to improve the experience. Best of luck to you!

  10. 5.0
    Former Employee

    Great places to work

    Dec 30, 2020 - Server in Yellowstone, WI
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The people you meet Location Housing and meals provided and taken out of paycheck.

    Cons

    Upper management Covid restrictions. Lack of communication with upper management.

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