Xcel Energy Reviews | Glassdoor

Xcel Energy Reviews

Updated September 18, 2017
276 reviews

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3.2
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Xcel Energy Chairman, President & CEO Benjamin G.S. Fowke III
Benjamin G.S. Fowke III
120 Ratings

276 Employee Reviews

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Pros
  • The pay and benefits are satisfactory to a point (in 14 reviews)

  • Good pay, excellent benefits, low cost and excellent health insurance (in 27 reviews)

Cons
  • Long hours, weekends - work life balance not great (in 6 reviews)

  • Not many full time openings for recent grads (in 10 reviews)

More Pros and Cons

  1. "meter reader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Meter Reader
    Current Employee - Meter Reader

    I have been working at Xcel Energy full-time (Less than a year)

    Pros

    great company takes care of their employees

    Cons

    can only have 4 errors out of a large number meters you read for the month


  2. Helpful (1)

    "Bureaucratic Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Xcel Energy full-time

    Pros

    There is a good work/life balance at the company,

    Cons

    The company is bureaucratic. Decisions are made slowly and require the approval of several layers of management. For instance, requests for vacation in the department I worked in could not be approved by managers, but needed to be approved by the overall department manager.

  3. Helpful (1)

    "Doesn't care about employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xcel Energy full-time

    Pros

    Compensation and benefits are good

    Cons

    Employees are only a number. Employees cannot be promoted. Promotions can only be gained if there is an opening you can apply for.


  4. Helpful (2)

    "Beauracracy and "You're Just a Number""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineering in Minneapolis, MN
    Former Employee - Engineering in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Xcel Energy full-time (More than 5 years)

    Pros

    Stability, good retirement, easy to use your PTO, and some good first line supervisors and next level managers.

    Cons

    I'm certain that Xcel is actually into delivering HR and Business Systems services, not energy. The amount of process and procedure makes your job really tough; it takes forever to get stuff done with constant Business Systems inefficiency and take over attempts.

    Also, HR has a huge drive to compensate people according to their "market studies". If you're an average or poor performer, great. If you're a high performer, just expect a fraction of a percentage base pay increase over inflation.

    Advice to Management

    Remember that keeping good talent costs money.


  5. "Customer Service Representative (Call Center)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Xcel Energy full-time (More than a year)

    Pros

    Even though there are a lot of call center employees, your supervisor oversees about 10-20 keeping the group small and not feeling like you're ignored. I felt like I could go to my supervisor for help and questions and felt like they knew me and I wasn't just a number.

    Cons

    Working in the call center, I had to be on the phones every minute I was working. That means 40 hours a day minus the breaks. I personally prefer more variation in my job, which is why I looked elsewhere.


  6. "Nuclear Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at Xcel Energy full-time (More than a year)

    Pros

    Decent Benefits
    Relaxing Work Environment
    Work Indepently
    A place where you can ask questions and people are happy to help

    Cons

    Unless you are in a define position, you are left in an awkward position
    Not much in depth technical work done but more paper work


  7. "Overall experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Engineer
    Former Employee - Senior Engineer
    Recommends
    Approves of CEO

    I worked at Xcel Energy (More than 3 years)

    Pros

    Great company. Relaxed atmosphere. Brilliant department colleagues.

    Cons

    I have nothing worth mentioning.

  8. "Corporate Prison"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate I Customer Contact Center in Amarillo, TX
    Former Employee - Associate I Customer Contact Center in Amarillo, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Xcel Energy full-time (Less than a year)

    Pros

    Decent benefts, PTO is alright, 401k. Always free food in the Credit and Collections department. Air conditioning, nothing else was really great.

    Cons

    The call center is absolutely miserable. They expect you to be taking phone calls the minute your shift starts to the minute it ends excluding breaks for 8 hours. Will not work with school schedule for students and 40 hours of this kind of repetitive work will drain and depress you. Only the “top agents” get to adjust schedule, work from home, pick on call weeks etc. 10 weeks out of the year you are on call which means no vacation and you must adhere no matter what. Can only miss 1 day during 8 week training or you’re terminated. Opportunities for advancement are slim and take excessive amount of years. Company treats its customers horribley and you have to be the one to recieve the backlash and give bad news.

    Advice to Management

    Value your employees and customers alike, and stop treating the workplace like a prison. Sympathize with your customers and employees.


  9. Helpful (3)

    "Just Pass"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    I worked at Xcel Energy full-time

    Pros

    none that I can think of

    Cons

    stuck in dysfunction and rampant politics. everyone is miserable


  10. Helpful (3)

    "???"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Mechanical Design Engineer in Minneapolis, MN
    Former Employee - Senior Mechanical Design Engineer in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Xcel Energy full-time (More than 3 years)

    Pros

    Good pay, excellent benefits, low cost and excellent health insurance.
    Company upper management is excellent and constantly reminds employees at all levels of responsibility to the customer.

    Cons

    Management seems determined to drive the company toward expensive and unreliable renewable electricity, They use government incentives to keep cost down, but don't seem to have a plan for the long term.

    Advice to Management

    Alter message to customers away from "clean energy" and toward safe, reliable, affordable electricity.


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