Xcel Energy Reviews

Cons

can only have 4 errors out of a large number meters you read for the month

Cons

The company is bureaucratic. Decisions are made slowly and require the approval of several layers of management. For instance, requests for vacation in the department I worked in could not be approved by managers, but needed to be approved by the overall department manager.

Cons

Employees are only a number. Employees cannot be promoted. Promotions can only be gained if there is an opening you can apply for.

Cons

I'm certain that Xcel is actually into delivering HR and Business Systems services, not energy. The amount of process and procedure makes your job really tough; it takes forever to get stuff done with constant Business Systems inefficiency and take over attempts.

Also, HR has a huge drive to compensate people according to their "market studies". If you're an average or poor performer, great. If you're a high performer, just expect a fraction of a percentage base pay increase over inflation.

Cons

Working in the call center, I had to be on the phones every minute I was working. That means 40 hours a day minus the breaks. I personally prefer more variation in my job, which is why I looked elsewhere.

Cons

Unless you are in a define position, you are left in an awkward position
Not much in depth technical work done but more paper work

Cons

I have nothing worth mentioning.

Cons

The call center is absolutely miserable. They expect you to be taking phone calls the minute your shift starts to the minute it ends excluding breaks for 8 hours. Will not work with school schedule for students and 40 hours of this kind of repetitive work will drain and depress you. Only the “top agents” get to adjust schedule, work from home, pick on call weeks etc. 10 weeks out of the year you are on call which means no vacation and you must adhere no matter what. Can only miss 1 day during 8 week training or you’re terminated. Opportunities for advancement are slim and take excessive amount of years. Company treats its customers horribley and you have to be the one to recieve the backlash and give bad news.

Cons

stuck in dysfunction and rampant politics. everyone is miserable

Cons

Management seems determined to drive the company toward expensive and unreliable renewable electricity, They use government incentives to keep cost down, but don't seem to have a plan for the long term.