XcelHR Reviews | Glassdoor

XcelHR Reviews

Updated June 16, 2017
22 reviews

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2.8
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Ted Winglass
12 Ratings

22 Employee Reviews

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  1. "It's a job. Pay should be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    I enjoyed working with my co-workers. Basic work hours. Entry level position are ok.

    Cons

    There is very little room for advancement. The pay was not great. Lots of employee turnover.


  2. "Great employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at XcelHR full-time (More than a year)

    Pros

    Very flexible, great team, owners are caring, New VP is open to change and listens to employees, benefits are great

    Cons

    Some Managers sit in their office and never interact with their associates unless they do something wrong

    Advice to Management

    Get out of your office and train your team, you might be surprised at the results

  3. "Xcel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Rockville, MD
    Current Employee - Anonymous Employee in Rockville, MD
    Approves of CEO

    I have been working at XcelHR full-time (More than a year)

    Pros

    The employees and the overall company is very nice.

    Cons

    The payment is not competitive.


  4. Helpful (1)

    "Work-life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at XcelHR full-time

    Pros

    Coworkers, not micromanaged, not expected to work too much overtime

    Cons

    Stress, communication, turnover is high


  5. Helpful (2)

    "Anonymous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous in Rockville, MD
    Former Employee - Anonymous in Rockville, MD
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at XcelHR full-time (More than a year)

    Pros

    The employees who care about clients and are skilled at their jobs, but are underpaid and not appreciated for what they bring to the table.

    Cons

    Ownership couple cares little about employees but they often mention a "family" setting and reward for "loyalty." Most prospective employees are initially convinced to join by a story board that does not fit with reality. In reality, the Indian owners care little about you (everyone is replaceable), nor their clients, who are overcharged and under-serviced. The claim of 22,000 PEO employees is not true - the company has less than 10,000 and is on the decline. Well intentioned professionals come and leave when they find out the real story behind this company - a cash cow for the Indian owners who deceive and overcharge clients and underpay employees so they can line their pockets. This is not a good culture for career progression or success.

    Advice to Management

    Operate with integrity. Commit to servicing your clients, charging them fairly, and rewarding your hard working employees.


  6. Helpful (1)

    "No room for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at XcelHR full-time

    Pros

    You get ample breaks, HR is friendly
    Relaxed atmosphere

    Cons

    Typical office bullying/drama
    No room for growth
    Pay is terrible
    They don't care about employees


  7. Helpful (2)

    "Good.."

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Gaithersburg, MD
    Current Employee - Anonymous Employee in Gaithersburg, MD

    I have been working at XcelHR (Less than a year)

    Pros

    Overall staff is very good. My team is very sportive especially my manager.
    Good cohesive work environment.

    Cons

    The only thing that I considered cons is low pay scale.

  8. Helpful (1)

    "Payroll Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rockville, MD
    Former Employee - Anonymous Employee in Rockville, MD
    Doesn't Recommend
    Negative Outlook

    Pros

    Free parking and comfortable work stations

    Cons

    No restaurants within walking distance. Schizophrenic management permits some employees to run amok while holding the majority to an unreasonable standard of performance. One former employee embezzled thousands over a period of years and no one knew because its checks and balances don't work. Salaries are among the worst in the industry.

    Advice to Management

    Pay a decent wage. Set a consistent standard for employees.


  9. Helpful (3)

    "What I saw......"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at XcelHR full-time

    Pros

    My co-workers were great. Built many friendships that continued after I left. Some lower level managers tried to make the days bearable and fun.

    Cons

    Senior management is a lot of talk and very little action. Communication between departments and senior to lower level management (and then down to staff) is either non-existent or only comes around by accident. Senior management degrades other managers and staff.
    Salaries are pitiful for a company that has the revenue it does.
    No advancement within company. Only lateral moves.

    Advice to Management

    Start treating your employees with respect and pay them what they deserve. Without them, there wouldn't be a company operating.
    Stop overworking the employees you have. Some work 12+ hours a day to get the job done because they can't get the help they need or there are incompetent managers who have no clue/don't care.


  10. Helpful (2)

    "A decent place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Manager in Centreville, VA
    Former Employee - Human Resources Manager in Centreville, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at XcelHR full-time (More than a year)

    Pros

    Working for a PEO exposes an individual to work with employees and business leaders in multi-state industries and government contractors. While the company has 300+ clients and W2's over 20,000+ employees, it still has a mom & pop type of corporate culture.

    Cons

    Being able to juggle multiple clients with minimal/lean staffing resources often made it difficult to provide good customer service and responses to clients or employees in a timely manner. Due to dated HRIS systems processes were very manual that could be automated. No training at all provided, or when changes have been made, sink or swim type culture.

    Advice to Management

    Modernize the technology systems to remain competitive in the market and maximize in automation to allow employees more self-service capabilities, and minimize response time on inquiries. Very understaffed due to the lack of automation in systems, the management needs to realize that you can only be "lean" if you have processes and systems in place to support the demands of the clients and employees. Management should also practice what they preach (i.e. treat its internal customers/employees as if we were a client) and provide top notch human resources. For example having a performance management process, competitive benefit costs, organizational development and training.


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