Xchanging Reviews | Glassdoor

Xchanging Reviews

Updated June 23, 2017
76 reviews

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2.0
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Craig Wilson
9 Ratings

76 Employee Reviews

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  1. Helpful (1)

    "Conflicts of Interest in Upper Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supplier Support Specialist in Chicago, IL
    Former Employee - Supplier Support Specialist in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Xchanging full-time (Less than a year)

    Pros

    The place has great benefits at little cost to the employee. Also working with a staff of young professionals made me feel comfortable expressing my ideas.

    Cons

    Upper management is lacking- TERRIBLY. They would say one thing about the company being in stable financial stable condition then start with a round of layoffs. When I started working there, I was assured the company was in a great financial state. After not being there more than 3 months the layoffs started. I received glowing reviews from suppliers & my team lead. As a result I was then chosen as one of the layoffs before my 1 year there was even up. There were also tons of conflicts of interest when i came to employee preformance. One employee was barely at his desk running around the office gossiping with other departments but because of his relationship with the manager of my team he was not even spoken to in regards to his performance.

    Advice to Management

    Clean the house and start fresh. Like I said, terrible upper management. Needs to be reworked ENTIRELY.


  2. Helpful (1)

    "Xchanging - Mass Confusion"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Xchanging full-time (More than a year)

    Pros

    Benefits are at no cost to employee. Close to Union Station.

    Cons

    Management has no idea what they are doing.

    Advice to Management

    Clean house. All upper management needs to go.

    Xchanging Response

    Jun 20, 2016 – .

    Thank you for taking the time to leave a review. Your comments have been passed to the senior management team.


  3. Helpful (3)

    "Lack of clear direction and communication. Hostile Work Environment."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Xchanging full-time (More than a year)

    Pros

    The people are some of the most brightest, hard-working and outright funnest people to call your colleagues and friends.

    Cons

    Certain members of management do not appear to be held accountable to the same standards of effective communication, respect and "a positive attitude" as lower employees are. There is no room for professional growth: Especially for certain employees based on favoritism, or lack their of, from certain members of management. The company has fired countless employees at random and provides no valid reasons for those terminations. Transparency and HONESTY are values this company does not hold themselves to. There is a lack of direction of where the company is heading. Faulty sale deals and false expectations of what the online platform and employees can do are commonplace and grossly affects the morale and positive outlook of this company's present and future.

    Advice to Management

    Take a good look of who is in management positions and why they are there: Ask your employees what can be done better to make their jobs more productive and of benefit to not only themselves, but the company as a whole. Suppress the hostile work environment that has created both fear and loathing of members of management. Create an environment that fosters better communication and accountability between lower employees and management.

    Xchanging Response

    Sep 11, 2015 – .

    Thank you for leaving your feedback. Your comments have been passed onto the senior management team.


  4. "Going downhill fast"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xchanging full-time

    Pros

    Great staff to work with
    Flexible working which is great for balancing work and children

    Cons

    Recently have been bought out by CSC who have now merged with HPE to become DXC - the organisation has gone down hill ever since. Travel ban is in place to stop us working in different offices unless we can charge a customer. All employee extras removed, such as no Christmas lunch allowance, no expensed office parties or gatherings, nothing to help with employee engagement. All we keep hearing is operational costs to be cut and by offshoring, therefore redundancies are looming yet there is no communication about it. Staff are plodding along with no motivation to perform well or exceed anymore.

    Advice to Management

    You are going so far with cost saving that you will lose the core knowledge and experience of how to run the business and services. Strategically you may save a few pennies but in the long run poor service will only lead to loss of contracts and customers in which you rely on for your revenue.


  5. "Good Company Initially"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Gurgaon, Haryana (India)
    Current Employee - Software Engineer in Gurgaon, Haryana (India)
    Doesn't Recommend
    Approves of CEO

    I have been working at Xchanging full-time (More than 3 years)

    Pros

    1. work life balance
    2. Good salary

    Cons

    Nothing much to learn.
    Freshers please refrain


  6. "Company of Gupta Brothers"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Gurgaon, Haryana (India)
    Former Employee - Anonymous Employee in Gurgaon, Haryana (India)

    I worked at Xchanging (More than 3 years)

    Pros

    Location is good
    Lot of party

    Cons

    Lot of internal politics
    Gupta Brothers are appriciated

    Advice to Management

    Give chance and promote good people.


  7. "Project Lead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Lead in Bengaluru (India)
    Former Employee - Project Lead in Bengaluru (India)
    Doesn't Recommend
    Negative Outlook

    I worked at Xchanging full-time (More than 5 years)

    Pros

    Good Domain exposure in Insurance Domain.
    Good exposure to products like Genius, Brokasure
    No extended working hours

    Cons

    Un-necessary politics within the team
    Not many projects, hence bill-ability issues
    Extremely poor recruitment process - there are experienced technical people recruited for a particular domain with no exposure on that domain.

    Advice to Management

    Lack of direction from senior management. You see very often the senior management team getting changed, and each one tries to bring in their perspective.


  8. "I worked at Xchanging full-time (More than 4 years)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Bengaluru (India)
    Current Employee - Senior Software Engineer in Bengaluru (India)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Xchanging full-time

    Pros

    Location wise it is in center.

    Cons

    No-projects,No work balance.No job security


  9. "Process Associates Salary"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    This is a good company to start the career.

    Cons

    Politics is ruining the organisation.

    Advice to Management

    Stop doing this politics in the organisation.


  10. "Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bengaluru (India)
    Current Employee - Anonymous Employee in Bengaluru (India)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Xchanging full-time (Less than a year)

    Pros

    No Work Pressure.
    For people in the insurance domain, company sponsors for the CII exams.

    Cons

    The management in India lacks vision and commitment. People with talent are recognized but not allowed to grow up the ladder as there's lots of office politics. The management is in a mode to save their jobs and roles after the CSC acquired Xchanging.

    Advice to Management

    Please make way for the young candidates,


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