Xchanging Reviews | Glassdoor

Xchanging Reviews

Updated August 19, 2017
398 reviews

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3.1
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Craig Wilson
43 Ratings

398 Employee Reviews

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  1. Helpful (11)

    "Are you kidding me? Who wrote that?"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Adjuster in Chicago, IL
    Current Employee - Adjuster in Chicago, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Let me think of a pro.....parking garage is great, exercise room within the building is also valuable, no walls on the cubicle could be a pro to some to be exposed to all to hear and see you all day long.

    Cons

    Before the British came in and took over it was a tolerable place to work. After that all went down hill. Brits said "We listen to the workers and not management cause they know the system and do the work" . Then what happened to our MSA department? The most experience employees we had were fired after reaching a 1m annual goal. Those that were left were looked over for advancement and continue to be treated as illiterate candidates for growth or advancement. The old Senior Management are fearful for their jobs and therefore tell the Brits what they want to hear. We have not had a pay raise in 4 years and the deductible on our health benefits is so high it is not worth having it. When the new manager of our department was brought in she was never introduced to us by management. No email no anything, just this person who showed up one day. Communication and information is not broad-casted to the employees.

    Advice to Management

    Do as you say and listen to your employees, they hold the key to Xchanging future. Bring back those at any expense, that ran our cash cow department that is now being run in Texas by people who do not know how to spell "MSA". There has not been any new business here in months and our MSA department is what pays our salaries.


  2. Helpful (5)

    "Claims Examiner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Examiner in Sacramento, CA
    Current Employee - Examiner in Sacramento, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Xchanging full-time (More than a year)

    Pros

    Good pay and good benefits

    Cons

    Management was horrible, controlled by one supervisor

    Advice to Management

    Learn how to manage people

  3. Helpful (3)

    "Procurement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Xchanging full-time (Less than a year)

    Pros

    Hard working people with good intentions.

    Cons

    Unrealistic expectations, egos of senior staff and other coworkers, no processess or procedures that are of value, and one main account in the United States. MM4 is a tool and not a long term cure for Xchanging profitability in procurement.


  4. Helpful (3)

    "Disorganized, lack of leadership and strategy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - EVP in Chicago, IL
    Former Employee - EVP in Chicago, IL
    Doesn't Recommend
    Negative Outlook

    I worked at Xchanging full-time (More than a year)

    Pros

    Excellent pay and benefits, agile internal admin processes

    Cons

    Lack of product strategy, turnover at senior us management level, inexperienced us management

    Xchanging Response

    Jun 16, 2015 – .

    Thank you for your feedback. One of the company's themes for 2015 is Rigorous Resource Allocation making sure we have the best people working for us.


  5. Helpful (4)

    "Terrible CEO and Sinking Ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Chicago, IL
    Former Employee - Director in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Xchanging full-time (More than a year)

    Pros

    If you are incredibly lazy you would enjoy working here.

    Cons

    Terribly run organization with no direction, they change direction and lay people off every 6 months.

    Xchanging Response

    Feb 2, 2016 – Talent Acquisition Partner

    We’re sorry to hear you felt this way during your time with Xchanging. It is important to Xchanging that employees feel secure in their roles and we have passed your feedback onto the Senior... More


  6. Helpful (1)

    "Do NOT Join The Chicago Office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    This review is about the Chicago office and not any other office of Xchanging.
    Nice and friendly people.

    Cons

    The Chicago office is basically a call center with a couple of technology people and senior management. The Procurement division has been moved into Technology division and they are laying off people everyday. Around the mid part of the year, they were laying off the lower level employees and now they the senior management people are getting laid off.

    The technology platform is a mess and they rely on foreign development agencies to do all the work. These agencies have a lot of leverage on Xchanging and have turned things around to their benefit.

    I have friends who are still at Xchanging Chicago and they tell me that people are quitting every day. The ones who are still there are looking for something else.

    Avoid this disaster of a company.

    Advice to Management

    Shut shop and cut your losses. This company is beyond redemption.

    Xchanging Response

    Feb 2, 2016 – Talent Acquisition Partner

    Thank you for leaving your feedback. We're sorry to hear your points regarding the Chicago office, please be aware that your comments have been passed onto the senior management team.


  7. "Worked for the MM4 division...stay clear of this company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Xchanging full-time (More than 5 years)

    Pros

    Located in the heart of the Chicago financial district.

    Cons

    Senior management team is a joke. Sit through a meeting with the CEO and you'll know what I mean.

    Advice to Management

    Be more professional. Get to know your most valuable employees.

  8. Helpful (5)

    "watch out"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster
    Current Employee - Claims Adjuster
    Doesn't Recommend
    No opinion of CEO

    Pros

    pay check, location, a few good employees. Strong financials.

    Cons

    Lacks strong management. Lack of new accounts. Inconsistent work flows and policies. Need standards for all employees.

    Advice to Management

    Need to bring new accounts to office. Staff is afraid of working themselves into unemployment. Need back up staff when employees are on vacation.


  9. Helpful (6)

    "none"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster
    Current Employee - Claims Adjuster
    Doesn't Recommend
    No opinion of CEO

    Pros

    the salary is fair, however no increased in 4 years.

    Cons

    No management support, lack of communication, poor work enviornment.

    Advice to Management

    communication


  10. Helpful (8)

    "Xchanging work culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Chennai (India)
    Current Employee - Senior Software Engineer in Chennai (India)
    Doesn't Recommend
    No opinion of CEO

    Pros

    No time policies you may come at 11

    Cons

    you will work more than 4-6 hr a day i.e 8 + 4/6 hr
    triple work is carried out by single person
    Equipment are outdated.
    No support from the team
    tight deadlines
    client is everything for them they can't even speak a single word against the client even though its client mistake.
    over all very bad company work with.

    Advice to Management

    Please treat ur employees as human and they do have their personnel life.


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