Xeriom Technology Services Reviews | Glassdoor

Xeriom Technology Services Reviews

Updated March 27, 2017
10 reviews

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3.0
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Donald Waskiewicz
6 Ratings

Employee Reviews

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  1. "Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in Phoenix, AZ
    Current Employee - Management in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xeriom Technology Services (More than 5 years)

    Pros

    Fast Pace Growth and availability for advancement
    Strong communications and Team building within Management
    Owner believes in rewards reflecting Profitability
    Safety for their employees a 1st
    Delivering a quality product, at a reasonable price with the service their customers expect keep them growing

    Cons

    High turn over in field employees
    Lack of structured work ethics for field workers
    Stronger Supervisors needed on job cites

    Advice to Management

    Grow is inevitable in Xeriom business life cycle.
    Need good Supervisors and leads on all jobs that are accountable.


  2. "Horrible Telecommunications Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Drafting Technician - CAD and GIS in Gilbert, AZ
    Former Employee - Drafting Technician - CAD and GIS in Gilbert, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Xeriom Technology Services full-time (Less than a year)

    Pros

    The stock of food that is at the work location for employees.

    Cons

    For a company being in business since 2004, this company is disorganized, supervisors are unable to keep employees busy with enough work, pay structure and pay is horrible for employees, etc. The company can not keep to their word, supervisors don't honor their word, more promises that are unable to be fulfilled by all management staff. Stay away from this company as they are not true with any of their word or actions.

    Advice to Management

    Honor your word and your employees. Quit promising a lot of business to other businesses when you can't even honor your company word with employees.


  3. Helpful (5)

    "bad management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Installer in Phoenix, AZ
    Former Employee - Installer in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Xeriom Technology Services full-time (Less than a year)

    Pros

    Installers work hard.
    Company can be better

    Cons

    To many.
    Owner makes false promises.
    no growth
    Project Managers don't know their job, neither have done cabling ever.
    put on salary and worked and exploited.
    Most employees satisfaction low.
    To many family members employed. Favoritism
    Lots of techs come and go.

    Advice to Management

    Treat your employees with respect. If they need to take a day off after working 14 days straight 14 hours a day, don't fire them.
    Listen to your senior employees not your friends you hired.
    Be employee friendly.


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  5. Helpful (1)

    "Wonderful company with wonderful people!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xeriom Technology Services part-time (More than a year)

    Pros

    -Pay well for simple jobs
    -Easy work!
    -Able to work up the chain from a contractor for them to now part-time
    -Very organized and let you know when the next project is in at least 2 week advance
    -Flexible and understanding
    -Fun people to work with in a business atmosphere
    -Great at communication and following up!

    Cons

    -None so far I've been very impressed!

    Advice to Management

    Thank you so much for your wonderful services and letting me be apart of such an amazing team of people! I am so happy to say I work for Xeriom. Keep it up and stay amazing!


  6. Helpful (2)

    "It has been a wonderful experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Telecommunications Technician in Alpharetta, GA
    Current Employee - Telecommunications Technician in Alpharetta, GA
    Neutral Outlook
    Approves of CEO

    I have been working at Xeriom Technology Services full-time (Less than a year)

    Pros

    The hours and pay rate

    Cons

    No over time just straight time


  7. Helpful (2)

    "Could have been much better- despite promises, NO real opportunity to contribute or advance career- very disappointing!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend

    Pros

    Some flexibility in work schedule
    Fast-paced work environment, can be challenging physically at times, but also can be fun
    Fair pay for simple contract work (IMAC) projects
    Potentially large variety of work environments- requires quick mental adaptation to differing requirements
    HUGE potential for company growth, but needs policy changes, better marketing strategy and probable capital investment to carry it past the "wobble point"

    Cons

    Try to think of the following not as "downsides", but opportunitites to re-direct policies towards improving the growth potential of the company, and the long term satifaction of current/future employees! To be fair, this is a SMALL company, but has been in existence long enough to learn from the mistakes of others.

    -Poor pay for technically skilled workers, and no benefits available (nada, zip, zilch). Therefore, the only real difference between LTE, 1099 and W-2 employees is the taxes deducted. Oops, I forgot- three PTO days off per calendar year:)
    -No reimbursement for travel expenses to work/client sites, despite this being a signicant cost for employees- needs to be factored into project/ support contract rates.

    -Nepotism: Utilization of family members to "get the job done", sometimes without any clear compensation. Quiet discrimination in favor of relatives, which can be detrimental to a fair and honest work environment. Communication was stifled or non-existent, work flow impeded or changed because "they wanted it that way." Objectivity is paid tribute via lip service, but not by actions.

    -Too much reliance on short term projects vs. managed services: Despite a large potential in the market for managed services delivery to small/medium sized businesses, Xeriom continues to rely largely on short-term IMAC projects for most of the company revenue. This is a great model for short term profit, but very poor for long-term sustainability and skilled employee retention. "Feast or famine" mentality makes for a very stressful work week- are you going to get paid for a full paycheck this period, or just hope for a call from work at the last minute?

    -No opportunities to grow/advance job skills or certification: I worked alongside many individuals that had great potential for learning new skills and obtaining certifications, which would be of great benefit to the company in marketing and obtaining new contracts for managed services. I saw no evidence that this was encouraged or even supported. Management seemed content to settle for hiring short-term non-skilled labor for short-term profit.

    Advice to Management

    Invest more in your employees in terms of benefits and training- it will go a long way in making your company a lasting success, and provide employees with opportunities to advance their career within your company.
    Delegate more, and not just to family members- you need to dump the micro-managing approach. Your company will not grow unless you do. Manage more with clear written policies, not with last minute phone calls.
    You have a great business model for managed services- use it, but put more time and money into it. Better yet, delegate that to a qualified and motivated individual to drive the business model for you.


  8. "Decent place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xeriom Technology Services part-time

    Pros

    Flexible work hours and telecommuting options

    Cons

    Very disorganized, unclear job responsibilities


  9. Helpful (1)

    "Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company with great people

    Cons

    No down side about this company


  10. Helpful (2)

    "Not for career motivated individuals"

    Star Star Star Star Star
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Hours and onsite experience. Learned alot about getting the job done even in difficult situations, such as understaffing.

    Cons

    Very disorganized, at all levels of management. Management openly talks about employees to other employees.

    Advice to Management

    Spend more money on your employees, and you could see a better retention rate


  11. Helpful (3)

    "Up in the air."

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    A learning experience in making the wrong career decision.

    Cons

    This is a very unorganized company to work for.

    Advice to Management

    Figure it out before you do it...