Xero Reviews | Glassdoor

Xero Reviews

Updated August 14, 2018
278 reviews

Filter

Filter

Full-timePart-time

3.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Xero CEO Steve Vamos
Steve Vamos
4 Ratings

278 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • "Overly middle management political" (in 14 reviews)

  • "Still experiencing some growing pains, but none that it can't handle" (in 11 reviews)

More Pros and Cons

  1. Featured Review

    "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Denver, CO
    Current Employee - Account Manager in Denver, CO
    Recommends
    Positive Outlook

    I have been working at Xero full-time (More than a year)

    Pros

    Xero is the kind of company that, when you are willing to work hard, will always go the extra mile for you. I've had a few different situations, one of which was strictly personal, where Xero was willing to accomodate me and went out of their way to help me. I can approach an executive with an idea, and be listened to. Almost everyone at the company knows this is a team effort, just be respectful and people will help.

    Cons

    There isn't really much to say in terms of negatives. There is a little bit of the startup feel with the fast paced changes sometimes, but that's not really a negative, just good to know if you don't like that type of thing. The company isn't perfect, but I've worked for quite a few and this is about as close as it gets if you are respectful and work hard.

    Advice to Management

    Keep listening to people all the way down the chain, especially those at the bottom, don't get stuck in an echo chamber. This really hasn't been a problem so far, but it can happen quickly. Thank you for supporting your employees.

    Xero Response

    Mar 19, 2018

    Thank you for sharing your experience. We strive to create an environment where employees are excited to come in work, feel empowered to share their ideas, and have great work/life balance. I’m so... More


  2. "Exciting place to work, especially with all the investment in great leadership."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great culture and creative, interesting and dynamic work.

    Cons

    None at the present moment

    Advice to Management

    Keep communicating the strategy and plans so we can be as engaged with the goals as possible

  3. Helpful (1)

    "Current Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Growing company. Great culture. If you’re good with having to be adaptive this is the place to be!

    Cons

    Alignment at times is off.

    Advice to Management

    Ensure top down strategies align with bottom up goals.


  4. Helpful (3)

    "Age discrimination."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Denver, CO
    Current Employee - Customer Service Agent in Denver, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Xero full-time (More than a year)

    Pros

    Free snacks, monthly birthday party.

    Cons

    Starting around early 2017 they seemed to systematically start getting rid of older employees who were good workers. 50 and above seems to be the target age. They’d then replace them with new hires in their mid 20s. Is it a cost savings move? I honestly don’t know for sure. It became obvious when a long time employee was fired for no apparent reason a month after their 50th birthday.

    It’s like the movie Logan’s Run. Don’t even bother applying if you’re over 40. The CEO and founder even ‘resigned’ just around his 50th

    Advice to Management

    Learn to value wisdom and experience.

    Xero Response

    Jul 30, 2018

    Thank you for your perspective. The data (the demographics of who is joining and leaving Xero) just doesn’t support your perception. Every role attracts a different type of person, with different... More


  5. Helpful (1)

    "CX group"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Xero full-time

    Pros

    Lunch and breakfast once a week
    People
    Casual

    Cons

    No work from home, hard to grow if you don't want to move overseas

    Advice to Management

    Train and grow your employees more in the US


  6. Helpful (8)

    "Only New Zealand employees matter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Xero full-time (More than 3 years)

    Pros

    Good benefits, casual atmosphere. Snacks, drinks, lunches.

    Cons

    Environment changes quickly. Hasty decisions are made and US employees opinions are not taken seriously.

    Advice to Management

    You are wasting some excellent talent in the United States. Learn to appreciate their abilities.


  7. Helpful (5)

    "Good atmosphere, low pay and lacking some direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Xero full-time

    Pros

    This is probably the most exciting company to work for if you want to be in the accounting or financial industry. Casual work environment and lots of cool stuff. However, it's a company that is certainly having issues growing here in the United States. It seems that the company is still incredibly focused on providing direction from New Zealand, which makes things a little difficult in the U.S. Almost all of the major players in the company are from New Zealand and Australia and it seems as if the U.S. is not a priority. Even the expense reports have to get approved in New Zealand!

    However, the company culture is very inviting and everyone is friendly. The average age of the employees here is probably in the late 20s, so be careful if you're out of that age range. The company is still creating and trying to define roles, which means some people may have tons to do, while others are not that busy. There were times when I was so bored I had to ask for more work to keep busy.

    If you're hired in other parts of the country, chances are you will get a company Mini-Cooper to drive. This only seems fair as the pay is much lower than similar jobs in this and other industries so it's a nice perk.

    Cons

    Lower pay than similar positions with other companies. Lacking directions

    Advice to Management

    It seems as if you keep trying new things, then pulling back on them when they haven't had time to work. What works in New Zealand isn't always going to transfer to the US.

    Xero Response

    May 15, 2018

    Thank you for taking the time to share your experience working with Xero! Glad to hear it’s been overall a positive one. We agree that the NZ, AU, UK and US markets are different. When we try best... More

  8. Helpful (8)

    "Great place to work if you live in Australia or New Zealand, not so good in the US"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Product Manager in San Francisco, CA
    Former Employee - Senior Product Manager in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Xero full-time (More than 3 years)

    Pros

    Good benefits
    Growing globally
    Great exec leadership in the US
    High potential for growth in the US although Intuit is the 800 pound gorilla.

    Cons

    Average salaries
    Growing slowly in the USA
    Poor engineering practices and system architecture
    No open t diverse work styles
    Overly middle management political
    Mediocre executive management
    Big company fiefdom building is a real problem that needs to be addressed
    Hiring practices leave a lot to be desired. Withdrawing offers and leaving great people hanging is not a good way to conduct business.

    Advice to Management

    Embrace diversity in work styles.
    Value the customer and good architecture and design needed to support them over politics.
    Encourage growth internally, but not at the expense of the customer.


  9. Helpful (6)

    "If you promote everyone to be a manager, who is left to do the work?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Curriculum Specialist in San Francisco, CA
    Former Employee - Curriculum Specialist in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Xero full-time (More than a year)

    Pros

    Great, and I mean *fantastic* customers, which makes Xero. If you’re in the right team, collaboration and mutual respect is there and makes it a great, positive and productive working environment.

    Cons

    In my 2.5 years at Xero I saw a lot of structural change, which was always fine, because in the US we were trying (and they still are) to find footing in the market. But put a hold on layoffs, there are so many great people who were forced out... when they can’t performance review you out they make up something. It was sad to see such a negative change in working environment in the last year or so. The #human became a bunch of baloney and that’s sad, because for me at least, it was one of the best traits about Xero.

    Advice to Management

    Stop making everyone a manager. It’s not productive to talk things to death and end up with no actionable plan. You lose good people who believe in the product and the customers.

    Xero Response

    May 18, 2018

    Thank you for taking the time to share your perspective on working at Xero. Promotions represent great opportunities for people to learn new skills, and stretch themselves. Sometimes this learning... More


  10. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Xero full-time

    Pros

    Great work experience, great leadership, great opportunities to advance. Great training experience.

    Cons

    Although it was a great training experience I feel as though they put you on the phone systems and expect you to be great right away and it wasn’t realistic.

    Advice to Management

    Doing mock calls and the real calls are nothing in the same.


Showing 278 of 291 reviews
Reset Filters