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Xero Reviews
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Full-timePart-timeApprove of CEO
Steve Vamos
4 Ratings
Pros
"Great place for work life balance" (in 25 reviews)
"Good work environment, work balance" (in 27 reviews)
Cons
"Overly middle management political" (in 14 reviews)
"Still experiencing some growing pains, but none that it can't handle" (in 11 reviews)
- Featured Review
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"Account Manager"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookI have been working at Xero full-time (More than a year)
Pros
Xero is the kind of company that, when you are willing to work hard, will always go the extra mile for you. I've had a few different situations, one of which was strictly personal, where Xero was willing to accomodate me and went out of their way to help me. I can approach an executive with an idea, and be listened to. Almost everyone at the company knows this is a team effort, just be respectful and people will help.
Cons
There isn't really much to say in terms of negatives. There is a little bit of the startup feel with the fast paced changes sometimes, but that's not really a negative, just good to know if you don't like that type of thing. The company isn't perfect, but I've worked for quite a few and this is about as close as it gets if you are respectful and work hard.
Advice to Management
Keep listening to people all the way down the chain, especially those at the bottom, don't get stuck in an echo chamber. This really hasn't been a problem so far, but it can happen quickly. Thank you for supporting your employees.
Xero 2018-02-23 12:59 PST ![Xero Logo]()
"Exciting place to work, especially with all the investment in great leadership."
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOPros
Great culture and creative, interesting and dynamic work.
Cons
None at the present moment
Advice to Management
Keep communicating the strategy and plans so we can be as engaged with the goals as possible
Xero 2018-05-01 18:23 PDTHelpful (1)
![Xero Logo]()
"Current Employee"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNeutral OutlookNo opinion of CEOPros
Growing company. Great culture. If you’re good with having to be adaptive this is the place to be!
Cons
Alignment at times is off.
Advice to Management
Ensure top down strategies align with bottom up goals.
Xero 2018-06-18 19:00 PDTHelpful (3)
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"Age discrimination."
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNegative OutlookNo opinion of CEOI have been working at Xero full-time (More than a year)
Pros
Free snacks, monthly birthday party.
Cons
Starting around early 2017 they seemed to systematically start getting rid of older employees who were good workers. 50 and above seems to be the target age. They’d then replace them with new hires in their mid 20s. Is it a cost savings move? I honestly don’t know for sure. It became obvious when a long time employee was fired for no apparent reason a month after their 50th birthday.
It’s like the movie Logan’s Run. Don’t even bother applying if you’re over 40. The CEO and founder even ‘resigned’ just around his 50thAdvice to Management
Learn to value wisdom and experience.
Xero 2018-07-11 07:28 PDTHelpful (1)
![Xero Logo]()
"CX group"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI worked at Xero full-time
Pros
Lunch and breakfast once a week
People
CasualCons
No work from home, hard to grow if you don't want to move overseas
Advice to Management
Train and grow your employees more in the US
Xero 2018-05-23 04:05 PDTHelpful (8)
![Xero Logo]()
"Only New Zealand employees matter"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendPositive OutlookNo opinion of CEOI worked at Xero full-time (More than 3 years)
Pros
Good benefits, casual atmosphere. Snacks, drinks, lunches.
Cons
Environment changes quickly. Hasty decisions are made and US employees opinions are not taken seriously.
Advice to Management
You are wasting some excellent talent in the United States. Learn to appreciate their abilities.
Xero 2018-05-08 11:17 PDTHelpful (5)
![Xero Logo]()
"Good atmosphere, low pay and lacking some direction"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsApproves of CEOI have been working at Xero full-time
Pros
This is probably the most exciting company to work for if you want to be in the accounting or financial industry. Casual work environment and lots of cool stuff. However, it's a company that is certainly having issues growing here in the United States. It seems that the company is still incredibly focused on providing direction from New Zealand, which makes things a little difficult in the U.S. Almost all of the major players in the company are from New Zealand and Australia and it seems as if the U.S. is not a priority. Even the expense reports have to get approved in New Zealand!
However, the company culture is very inviting and everyone is friendly. The average age of the employees here is probably in the late 20s, so be careful if you're out of that age range. The company is still creating and trying to define roles, which means some people may have tons to do, while others are not that busy. There were times when I was so bored I had to ask for more work to keep busy.
If you're hired in other parts of the country, chances are you will get a company Mini-Cooper to drive. This only seems fair as the pay is much lower than similar jobs in this and other industries so it's a nice perk.Cons
Lower pay than similar positions with other companies. Lacking directions
Advice to Management
It seems as if you keep trying new things, then pulling back on them when they haven't had time to work. What works in New Zealand isn't always going to transfer to the US.
Xero 2018-04-27 09:17 PDTHelpful (8)
![Xero Logo]()
"Great place to work if you live in Australia or New Zealand, not so good in the US"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNegative OutlookApproves of CEOI worked at Xero full-time (More than 3 years)
Pros
Good benefits
Growing globally
Great exec leadership in the US
High potential for growth in the US although Intuit is the 800 pound gorilla.Cons
Average salaries
Growing slowly in the USA
Poor engineering practices and system architecture
No open t diverse work styles
Overly middle management political
Mediocre executive management
Big company fiefdom building is a real problem that needs to be addressed
Hiring practices leave a lot to be desired. Withdrawing offers and leaving great people hanging is not a good way to conduct business.Advice to Management
Embrace diversity in work styles.
Value the customer and good architecture and design needed to support them over politics.
Encourage growth internally, but not at the expense of the customer.Xero 2018-04-24 16:13 PDTHelpful (6)
![Xero Logo]()
"If you promote everyone to be a manager, who is left to do the work?"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNegative OutlookApproves of CEOI worked at Xero full-time (More than a year)
Pros
Great, and I mean *fantastic* customers, which makes Xero. If you’re in the right team, collaboration and mutual respect is there and makes it a great, positive and productive working environment.
Cons
In my 2.5 years at Xero I saw a lot of structural change, which was always fine, because in the US we were trying (and they still are) to find footing in the market. But put a hold on layoffs, there are so many great people who were forced out... when they can’t performance review you out they make up something. It was sad to see such a negative change in working environment in the last year or so. The #human became a bunch of baloney and that’s sad, because for me at least, it was one of the best traits about Xero.
Advice to Management
Stop making everyone a manager. It’s not productive to talk things to death and end up with no actionable plan. You lose good people who believe in the product and the customers.
Xero 2018-04-04 20:19 PDT![Xero Logo]()
"Customer service"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNeutral OutlookNo opinion of CEOI worked at Xero full-time
Pros
Great work experience, great leadership, great opportunities to advance. Great training experience.
Cons
Although it was a great training experience I feel as though they put you on the phone systems and expect you to be great right away and it wasn’t realistic.
Advice to Management
Doing mock calls and the real calls are nothing in the same.
Xero 2018-03-25 07:50 PDT
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Xero Response
Mar 19, 2018
Thank you for sharing your experience. We strive to create an environment where employees are excited to come in work, feel empowered to share their ideas, and have great work/life balance. I’m so glad to hear that this has reflected in your experience working for Xero!
-Julie (Director of People Operations)... MoreLess