Xero Reviews | Glassdoor

Xero Reviews

Updated May 22, 2017
186 reviews

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Full-time Part-time

4.1
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Xero CEO Rod Drury
Rod Drury
148 Ratings

186 Employee Reviews

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Pros
Cons
  • A lot of growth which has meant some growing pains (in 10 reviews)

  • Insecure managers and unfortunate middle management is starting to creep in (in 8 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (5)

    "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xero full-time

    Pros

    Great open culture, everyone has a willingness to listen and learn. There is a real chance to make a difference to shape the future of the company.

    Cons

    Feature focus can sometimes mean making sacrifices in other areas. But the situation is improving with more and more smart people joining.

    Advice to Management

    Keeping the smart people around is extremely important. Treat them well and it will easily pay off in the long run.

    Xero Response

    Apr 11, 2017 – Head of People Experience - AU

    Thanks for sharing your thoughts it's so important for our culture that people are continually telling us what we are doing well and what we need to improve on. The thing I love about Xero is that ... More


  2. "Awesome company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xero full-time

    Pros

    Good pay Great benefits Awesome environment

    Cons

    Cross trained at no additional pay

    Xero Response

    Apr 20, 2017 – VP US People Operations

    So great to hear you love our awesome environment and are getting great development . Thanks for taking the time to leave a review


  3. Helpful (1)

    "Fast growing, probably too fast. Great place to work but becoming corporate."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xero full-time (More than a year)

    Pros

    The culture is incredibly friendly, and for the most part processes have been hammered down and kinks worked out.

    Cons

    Paid well under market rate, at least in the Customer Experience department. The company is also growing very fast, and every day feels more and more corporate. I've heard the CEO say since the day I started that he doesn't want things to become corporate, but I'm watching it unfold right before our eyes. Middle management has probably been the weakest link as things have grown, not quite knowing how to manage a staff that already knows what they're doing and trying to change a status quo that was working pretty well to begin with.

    Also not much room for growth in the Denver office, almost every job is over in New Zealand.

    Advice to Management

    Slow down. Listen to your employees, they have some great ideas. Give everyone in the Customer Experience department more money (and no, not a measly 3% yearly raise, actual market rate salaries) or you might find yourself losing people more quickly than you want to.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Lots of potential, but some changes needed."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Positive Outlook
    Approves of CEO

    I have been working at Xero full-time

    Pros

    Fun place to work. Solid product. Friendly people. Free snacks/drinks.

    Cons

    There isn't much career growth opportunity in the Denver office. Pay is low compared to Denver market rate. Yearly raises of 3% that don't meet the cost of living increase.

    Upper management is located in New Zealand and feel disconnected from the US. There's a platform to provide management with feedback, but not much has changed.

    Advice to Management

    Listen to your employees. Give everyone on the Customer Experience team a raise to align with Denver market rates.

    Xero is growing fast and the voice of the little guy is getting lost in translation.


  6. Helpful (1)

    "Great fast-paced software company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xero full-time (More than a year)

    Pros

    It's a fast-paced business that stays true to it's founding values.

    Cons

    Too much opportunity to keep up with.

    Advice to Management

    Keep reasonably challenging me.


  7. Helpful (15)

    "High Turnover all the way around"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Xero full-time (Less than a year)

    Pros

    Great office space with amazing view

    Cons

    Forever changing leadership, I can't even count as many as have come and went. It's a JOKE!! The environment is extremely juvenile and toxic......if your part of the in group you will probably be fine but the minute your not, your gone and treated poorly. Pay is definitely under industry standard and bonus, what bonus? Extremely high turnover!!!

    Advice to Management

    What works in NZ doesn't work in US

    Xero Response

    Nov 16, 2016 – Head of HR New Zealand

    I'm glad you liked the office and I am sorry that your experience at Xero was less than positive. As a fast growing company we take feedback seriously and will make changes to improve our environment ... More


  8. Helpful (1)

    "Marketing Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager in San Francisco, CA
    Current Employee - Marketing Manager in San Francisco, CA
    Recommends
    Positive Outlook

    I have been working at Xero full-time (More than a year)

    Pros

    Flexible work
    Mac devices
    Learning opportunities
    High growth

    Cons

    Fast paced
    Pressured environment
    Young company


  9. Helpful (12)

    "Terrible management but potential as company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Denver, CO
    Former Employee - Sales Representative in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Fun work environment, free food and catering with a great work space

    Cons

    VERY young culture. If your under 25 you may like it here. Management is cocky and listens to no one. company seems to lack direction

    Advice to Management

    Need to consult with employees before constantly changing things.

    Xero Response

    Mar 1, 2016

    Thank you for your feedback. At Xero we have various sales teams focused on our different customer segments. One benefit of this is that we can offer sales career progression opportunities - from ... More


  10. Helpful (4)

    "Smiling on a monday"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in San Francisco, CA
    Current Employee - Senior Software Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xero full-time (More than a year)

    Pros

    Expect to work with the most dedicated and intelligent people you've ever met. Opinions are considered and not ignored. Code reviews are thoughtful and respectful, and discussions are plain, open, and honest.

    The work that I do has a purpose. Every day I know not just what I'm working on, but I have a clear vision on how that will help our customers. Once we ship, I can watch the impact in real time and then work to address the next topic.

    Get ready to work in an international office! Hangouts with counterparts in UK, AU, NZ or other parts of the US is common. Also be ready to think about (and solve!) problems on a global level.

    I've been in the software industry for 15+ years - and can honestly say that this is one of the best environments I've ever worked in; but don't take my word for it, come apply and meet us yourself!

    Cons

    Personally - I don't have any. Well.. hold on. I realize that sounds fishy.. so here goes: Someone keeps ordering plain oatmeal for the snack cabinet . No one likes plain oatmeal!

    Advice to Management

    I think things are moving along great! Recent hires across all areas of the business have been excellent!


  11. "Marketing Mgr"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager - Contract in San Francisco, CA
    Current Employee - Marketing Manager - Contract in San Francisco, CA

    Pros

    Great facilities, very smart colleagues and managers, good communications

    Cons

    Location in Downtown SF is not very convenient. Often takes a half hour just to get to the freeway entrance.

    Advice to Management

    Set realistic goals to build momentum and culture of achievement.


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