Xero Reviews | Glassdoor

Xero Reviews

Updated November 16, 2017
234 reviews

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3.4
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Xero CEO Rod Drury
Rod Drury
188 Ratings

234 Employee Reviews

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Pros
Cons
  • With any company who is growing as fast as Xero there are growing pains but nothing that can't and won't get better and better (in 11 reviews)

  • Insecure managers and unfortunate middle management is starting to creep in (in 9 reviews)

More Pros and Cons

  1. "Financial Analyst"

    StarStarStarStarStar
    Current Employee - Financial Analyst
    Current Employee - Financial Analyst
    Recommends

    I have been working at Xero full-time (Less than a year)

    Pros

    It has family Oriented working environment.

    Cons

    No cons as of now.


  2. Helpful (1)

    "Fast paced, fun, collaborative and purposeful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xero full-time (More than 3 years)

    Pros

    Career paths for performance and for those who take active management of their career - a growing company creates opportunity.
    Working with some amazing colleagues both in regional and global roles.
    Collaborative, limited hierarchy in how things get done - can mean ambiguity often, and if you can work with that you'll love it.
    So much potential as a company

    Cons

    It's not for everyone and it moves fast and things change - I love that but some people don't.

    Xero Response

    Nov 13, 2017 – Talent Experience Coordinator

    Thanks for taking the time to share your experience working at Xero. I agree, the work at Xero can be very fast-paced as we continue to grow and expand! We’re proud to create a workspace that allows... More

  3. "decent company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in San Francisco, CA
    Former Employee - Account Manager in San Francisco, CA
    Doesn't Recommend
    Approves of CEO

    I worked at Xero (Less than a year)

    Pros

    nice office, international of NZ company is evident. advocates are excited about the software.

    Cons

    NZ involvement slows adjustment to US market needs. too often selling the promise of a new release while being penalized by churn.

    Advice to Management

    none. good luck


  4. Helpful (1)

    "Sales Boot Camp"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Manager in Denver, CO
    Current Employee - Senior Account Manager in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xero full-time (More than 3 years)

    Pros

    Fast paced constantly changing environment gives you the opportunity to grow rapidly as a professional and get lots of experience. If you put your head down and work hard there's a nice career path in sales.

    Cons

    As in any fast-paced high-growth environment, there are lots of changes and turnover happens. This can create emotional lows and take a toll on culture, but it always goes back to normal in no time.

    Advice to Management

    Make hiring/firing decision faster and continue promoting collaboration and understanding between marketing and sales teams. Overall, management and C-level is doing a fine job.

    Xero Response

    Oct 30, 2017 – VP US People Operations

    Thanks for taking the time to feedback! It's great to hear that there is a nice career path in sales, and that's proving true. I hear you, change and the pace of change here can be fast and our focus... More


  5. Helpful (1)

    "Software Development Internship Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Development Intern in San Francisco, CA
    Former Employee - Software Development Intern in San Francisco, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Xero (More than a year)

    Pros

    Company culture and work hours are great and very flexible. The employees love to talk to the interns and treat us the same. My manager was very attentive to my progress and would always be open to chat. You learn a lot about industry level software development and deployment.

    Cons

    Intern compensation is quite low compared to other companies in the Bay Area, would not recommend if you also need housing (there was no transportation or housing subsidy). The employees I reported to did not have well structured goals for the software interns at the beginning of the internship, but it got better later.

    Advice to Management

    Intern salary needs to be higher, or Xero will not be as competitive as other companies.

    Xero Response

    Nov 13, 2017 – Talent Experience Coordinator

    Thanks for taking the time to share your experience with Xero. We’re proud that Xero has such an inclusive culture, and managers who are actively involved in employee progress! We really appreciate... More


  6. Helpful (4)

    "Good environment. A few disgruntled employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accounting Support Specialist in Denver, CO
    Current Employee - Accounting Support Specialist in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xero full-time (More than a year)

    Pros

    Great culture and perks. Catered meals twice a week, 3 weeks vacation, 401k and RSU options. Overall a great place to work with really awesome people. Very transparent leadership who are open to feedback and new ideas. Opportunities to grow laterally in other parts of the business.

    Cons

    This is specific to Customer Experience. Not much opportunity for growth within. Upper management sits on the other side of the planet and this causes confusion over how things are managed in the US. This causes issues for some employees and they share and spread this among others, makes for a bad environment that many have chosen to walk away from.

    Never experienced any cons in regards to other parts of the company.

    Advice to Management

    Value your people and not your ever so slightly more and more corporate structure. Don't let people who care about their work and do a good job walk away. Create an environment where unhappy employees can be open about their issues, instead of one where they internalize and spew it over everyone else.

    Xero Response

    Nov 3, 2017 – Talent Experience Coordinator

    Thanks for your feedback and it’s always good to hear about our the great culture, people, opportunities for growth, and perks at Xero. But it’s really important to us that all Xeros, no matter what... More


  7. "Exciting place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xero full-time (More than 3 years)

    Pros

    Fast growth company
    Great work environment. Take care of their staff. Actively encourage work life balance.

    Cons

    Lots of change as the company grows and sets up processes.

    Advice to Management

    Keep investing in growing your people and managers. The M@X (managing @ Xero) training is a great start.

    Be more transparent in thinking around strategy.

    Xero Response

    Nov 3, 2017 – Talent Experience Coordinator

    Thanks very much for your feedback, particularly about the great working environment, feeling supported, and having a work life balance as these are really important to us. We are rapidly growing as... More

  8. Helpful (10)

    "Lots of hype, little substance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Xero full-time (Less than a year)

    Pros

    You can cruise and no one seems to actually work here. Lots of just 'making work' but little that actually matters. So if you want to come along and get paid a lot to do a little you'd do well here.

    Cons

    No leadership. Leadership thinks that flying in and out and showing your face once in a while is leadership, no that's management.

    Advice to Management

    Bring in some real leaders, nothing is going to change with the current lot. Everyone is very 'nice' but no one has the bravery to stand up for the business in light of bad decisions being made at global.

    Xero Response

    Oct 18, 2017 – VP US People Operations

    I am sorry that your experience at Xero was less than positive, we work really hard to create an environment where people can do the best work of their lives. As a fast growing company we take... More


  9. "Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support in Denver, CO
    Current Employee - Support in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xero full-time (More than a year)

    Pros

    Company prides itself on positive culture, meals every week, food, coffee, tea available all the time. Ping Pong table, friendly environment. CEO and US President rock!

    Cons

    rare ability to work from home

    Advice to Management

    Working from home from time to time would be nice

    Xero Response

    Nov 6, 2017 – Talent Experience Coordinator

    Thanks for taking the time to share your positive experience with Xero and our leadership team! Providing a healthy work-life balance for employees is very important to us. Due to the collaborative... More


  10. Helpful (10)

    "Once a great place to work, the recent turnover and lack of upper management support has left the moral extremely low."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Xero full-time (More than a year)

    Pros

    Xero has a great office ambience, and catered breakfast/lunch two days a week. Upper management is also easily reached via email if needed.

    Cons

    Middle management within the organization have no leadership training, which is shown by their micromanaging, adolescent management style, and unfair treatment/favoritism.

    Xero Response

    Nov 7, 2017 – Talent Experience Coordinator

    Thank you for taking the time to share your experience with Xero. We are proud of our beautiful work spaces, and creating an environment that employees want to come into every day. We agree we could... More


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