Xero Reviews | Glassdoor

Xero Reviews

Updated October 15, 2018
290 reviews

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3.8
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Xero CEO Steve Vamos
Steve Vamos
9 Ratings

290 Employee Reviews

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Pros
Cons
  • "Middle management micromanaged sales team" (in 15 reviews)

  • "Still experiencing some growing pains, but none that it can't handle" (in 11 reviews)

More Pros and Cons

  1. Featured Review

    "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Denver, CO
    Current Employee - Account Manager in Denver, CO
    Recommends
    Positive Outlook

    I have been working at Xero full-time (More than a year)

    Pros

    Xero is the kind of company that, when you are willing to work hard, will always go the extra mile for you. I've had a few different situations, one of which was strictly personal, where Xero was willing to accomodate me and went out of their way to help me. I can approach an executive with an idea, and be listened to. Almost everyone at the company knows this is a team effort, just be respectful and people will help.

    Cons

    There isn't really much to say in terms of negatives. There is a little bit of the startup feel with the fast paced changes sometimes, but that's not really a negative, just good to know if you don't like that type of thing. The company isn't perfect, but I've worked for quite a few and this is about as close as it gets if you are respectful and work hard.

    Advice to Management

    Keep listening to people all the way down the chain, especially those at the bottom, don't get stuck in an echo chamber. This really hasn't been a problem so far, but it can happen quickly. Thank you for supporting your employees.

    Xero Response

    Mar 19, 2018

    Thank you for sharing your experience. We strive to create an environment where employees are excited to come in work, feel empowered to share their ideas, and have great work/life balance. I’m so... More


  2. "The hardest part of my day is deciding which poke place to walk to"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Denver, CO
    Current Employee - Manager in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xero full-time (More than a year)

    Pros

    Awesome environment. Top notch office. Everyone is super laid back. Everyone’s nice. Tons of good talent and intelligent people all over the place. All the best tools to do your job. Super collaborative. And of course, free food.

    Cons

    It’s a growing company. You can get overwhelmed pretty easily by how much is changing and going on all at once. But all successful startups are like this at first. It’s never smooth but you can tell the trajectory is good.

    Advice to Management

    Acquiring and developing talent should be the biggest focus. Go out and get amazing people from all over instead of bringing in acquaintances from past roles. Keep promoting from within and develop talent internally. This will keep the culture in a good spot. You can tell the company is on cusp of something big so keep it going. Consistency.

    Xero Response

    Oct 15, 2018

    Thank you for sharing your perspective. Our goal is always to give our employees the tools they need to do the best work of their lives, and I’m glad to hear this has reflected in your experience... More

  3. "Enjoyable place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Denver, CO
    Former Employee - Sales in Denver, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Xero full-time (More than 3 years)

    Pros

    You'll work with genuinely good people; people who you can hang out with at and after work.

    It hasn't been this way in the past, but the Denver office is growing in scope so I expect there to be lots of future opportunities for career growth within the company.

    Cons

    There are grumblings about Xero becoming too corporate-y. In my opinion, it's just a personal tolerance. Xero is becoming a mature company so if you want a super fast -paced "break things" type startup, I'd recommend looking elsewhere.

    Advice to Management

    Keep building out the work scope of the Denver office; it will make for a more vibrant office.


  4. Helpful (3)

    "Was a great company to work for when they were smaller. They are no longer a startup, they are now corporate."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Denver, CO
    Former Employee - Analyst in Denver, CO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Xero full-time (More than 3 years)

    Pros

    The people below management are absolutely the best thing about this company. So many great, smart and fun people working hard to keep things going.

    Cons

    Management has lost all sense of the values of the company. Especially the #human value.

    Advice to Management

    Stop touting a small start up vibe and stop slinging around the company values if you aren't going to follow them yourself. Too much deception which ruins your trustworthiness.


  5. "Company Recently allowed an International Graduate Student With an infringe profile to settle"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    Pros

    Quick Hiring with Visa.

    Cons

    Not safe as a proper Background check not carried out of certain graduate students.

    Advice to Management

    Please be advised to do a proper background check on certain International Graduate students while recruiting.

    Xero Response

    Oct 3, 2018

    Thank you for thoughts. Unfortunately, the information you’ve shared here isn’t accurate. We pride ourselves with hiring amazing people, and we use a thorough and consistent interview and background... More


  6. Helpful (4)

    "Product Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xero full-time

    Pros

    Flexible hours, fun events, company is trying to provide additional benefits for employees like training etc.

    Cons

    environments is not very collaborative, top heavy, lack of autonomy, very political. your success depends on how well you know the people in New Zealand


  7. "Aeful"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Benefits was really good to have

    Cons

    Communication is not the key here

  8. Helpful (1)

    "Current Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Growing company. Great culture. If you’re good with having to be adaptive this is the place to be!

    Cons

    Alignment at times is off.

    Advice to Management

    Ensure top down strategies align with bottom up goals.


  9. Helpful (6)

    "Age discrimination."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Denver, CO
    Current Employee - Customer Service Agent in Denver, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Xero full-time (More than a year)

    Pros

    Free snacks, monthly birthday party.

    Cons

    Starting around early 2017 they seemed to systematically start getting rid of older employees who were good workers. 50 and above seems to be the target age. They’d then replace them with new hires in their mid 20s. Is it a cost savings move? I honestly don’t know for sure. It became obvious when a long time employee was fired for no apparent reason a month after their 50th birthday.

    It’s like the movie Logan’s Run. Don’t even bother applying if you’re over 40. The CEO and founder even ‘resigned’ just around his 50th

    Advice to Management

    Learn to value wisdom and experience.

    Xero Response

    Jul 30, 2018

    Thank you for your perspective. The data (the demographics of who is joining and leaving Xero) just doesn’t support your perception. Every role attracts a different type of person, with different... More


  10. Helpful (2)

    "CX group"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Xero full-time

    Pros

    Lunch and breakfast once a week
    People
    Casual

    Cons

    No work from home, hard to grow if you don't want to move overseas

    Advice to Management

    Train and grow your employees more in the US


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