Xero Reviews

Updated Jul 6, 2020

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4.2
79%
Recommend to a Friend
91%
Approve of CEO
Xero CEO Steve Vamos
Steve Vamos
82 Ratings
Pros
Cons
  • "Maybe the middle management (team lead) is a bit weak in management skills(in 21 reviews)

  • "Global head office in NZ and a lot of functions in(in 16 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (2)

    "Awesome place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Fullstack Developer in Melbourne
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xero full-time for more than a year

    Pros

    Awesome company full of clever and friendly people. Lots of difficult business problems to solve, lots of interesting and latest tech. Decent pay + long term incentive share scheme. Well-being days (not sick days). Authentic commitment to a diverse and inclusive culture.

    Cons

    We are growing and things are changing, not in a bad way though.

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  2. "Great upper management and respects work life balance"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Product Designer 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xero full-time

    Pros

    - Cares about employees and takes in feedback - Tries to help designers improve - Work is challenging and rewarding

    Cons

    - Company is big and spread out - Difficult to connect and get a big picture look on strategy and business portfolios - Some ambiguous structures

  3. "Wasn't a bad place to work"

    4.0
    Former Employee - QA Analyst in San Francisco, CA
    Recommends

    I worked at Xero full-time for more than 5 years

    Pros

    * Small Agile teams * Lots of nice/personable co-workers

    Cons

    * Weak middle management * Lack of sufficient project management to coordinate across locations and teams.

  4. Helpful (3)

    "Unless you work in an NZ/AU/UK office, steer clear. The US office is chaos."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    Neutral Outlook

    I worked at Xero full-time for more than a year

    Pros

    Great downtown Denver location, regular lunches/breakfasts. The kiwi/NZ employees are amazingly kind, genuine, and down to earth. They make the experience worth 3 stars.

    Cons

    The politics in the Denver office are insane. If the Americas leadership recognizes you as in their clique, you're fine. It's very much like high school where you've got the common jocks, nerds, etc. The leaders who get elevated play this game and really try to "fit in" with the cool kids. Awful and disingenuous environment.

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  5. "Great culture, innovative technology product"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Partner Sales Representative in Denver, CO
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Xero full-time for more than 3 years

    Pros

    > Supportive collaborative culture > great office environment

    Cons

    > Pressure to make progress in us market drives some less than ideal contracts

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  6. "Amazing"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Coordinator in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xero full-time for more than a year

    Pros

    Management treats you as an equal, there is no power struggle here to show you who is boss. Very open door policy and transparency is very evident. I love that management doesn't feel embarrassed or too ashamed to not know the answer, they are always honest and willing to work with you to find the answers! I can't imagine leaving a company who treats their employees this well. Opportunity and growth is endless here and I love that. To have the trust from your manager to work from home whenever or to take a wellness or PTO day is incredible. I've never felt so empowered to do my job and capable of doing it.

    Cons

    None that I can think of.

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  7. Helpful (10)

    "Great people, great product, TERRIBLE leadership"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Account Manager 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Xero full-time for more than 3 years

    Pros

    Awesome people who really care about the product and their customers. Decent benefits Opportunity to travel

    Cons

    Xero was an amazing place to be for years, but once new executive leadership and middle management were brought on things went downhill faster than I can wrap my head around. Xero's sales culture used to be unique, products were not hard sold and we took the time to make sure the product was a good fit for the client. Nowadays Xero is becoming just like any other high-pressure sales environment out there. Completely unrealistic goals are given and when they are not hit, you are pulled into a meeting and are told your job is in jeopardy. That is all fine and well, but when there is absolutely no guidance or support being given it really wears on a person.

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  8. "Totally Ok"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer 
    Neutral Outlook
    Approves of CEO

    I worked at Xero full-time

    Pros

    Fun coworkes, solid product with passionate users

    Cons

    A little behind on tech

  9. "Good company, good benefits"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Product Manager 
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Xero full-time for more than 3 years

    Pros

    Strong growth and endless possibilities to further grow the platform.

    Cons

    Several reorgs and change in management over the years. Company is becoming more process driven vs driving innovation when the founder was the CEO.

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  10. Helpful (1)

    "Great Start"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Xero full-time for more than 3 years

    Pros

    The people. Genuinely was awesome coming to work with intelligent people daily.

    Cons

    Leadership and respect. There was a lack of consistency with regards to leadership. Respect for staff was low.

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