Xerox Reviews

Updated May 5, 2021

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3.3
50%
Recommend to a Friend
65%
Approve of CEO
Xerox Chief Executive Officer  John Visentin
John Visentin
531 Ratings
Pros
  • "Great work life balance and a great work environment(in 391 reviews)

  • "Co-workers were great people to work to work alongside(in 305 reviews)

  • Cons
  • "Upper management has taken wrong decisions(in 220 reviews)

  • "No raises in that department and the selection of managers was not fair(in 208 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Xerox and is not affected by filters.

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    1. 5.0
      Current Employee, less than 1 year

      Good sales job

      Sep 1, 2020 - Account Executive in San Francisco, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good commission structure, great team environment and management

      Cons

      Not many cons to speak of

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    2. 4.0
      Former Employee, more than 3 years

      Xerox Business Solutions Southwest

      May 5, 2021 - FM Audit Techniciaon in San Antonio, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Company size ensures job stability in the future.

      Cons

      The company went through some painful reorganizations in the past two years which caused a large number of very good people to choose to leave. Some positions were outsourced to India, the Philippines and to Guatemala. Some of that has come back to haunt them. However, that seems to be in the past and the company is leaner now and has stabilized, especially when facing COVID-19 contingencies.

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    3. 5.0
      Current Employee, less than 1 year

      Excellent and efficient onboarding process.

      May 4, 2021 - Client Experience Manager in Davenport, IA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great opportunity. Really looking forward to IT service management roles and responsibilities again. Very flexible covid accommodations.

      Cons

      None yet. I'll keep you posted.

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    4. 1.0
      Former Employee, more than 3 years

      Not a great place to work

      May 5, 2021 - Customer Service Agent in Webster, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Initially was good, plenty of overtime to make up for the low pay. Gained a lot of experience.

      Cons

      No pay raises for any employees in years. Management was very closed minded to any ideas or suggestions for improvement from the "worker bees". Numerous layoffs of long term employees in the 3 years I worked there. Saw several long term employees quit and walk out who were fed up with harassment from supervisors/managers. Management turned a blind eye to workers with poor work ethics and criticized workers with good ethics. Xerox is not the company they once were.

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    5. 4.0
      Current Employee, more than 3 years

      Technical Service Manager

      May 3, 2021 - Technical Service Manager in Roanoke, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good team environment, my boss was especially good but, we didn't speak that often

      Cons

      Revenue down due to pandemic

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    6. 4.0
      Former Employee, more than 10 years

      Good team

      May 2, 2021 - Senior Project Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Established process, great people to work with.

      Cons

      Company / industry going through transition

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    7. 4.0
      Former Employee, less than 1 year

      Great first job

      Apr 15, 2021 - Account Manager in Rochester, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Unlimited earning potential as long as your willing to make the calls and knock on the doors. Consistent pay and good place if you don’t mind not climbing the ladder

      Cons

      Not the same Xerox it used to be in the old days. So no climbing the ladder or bonuses.

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    8. 3.0
      Current Employee, less than 1 year

      x

      May 4, 2021 - Engineering Manager in Webster, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      flexible schedule, reasonable pay, great people

      Cons

      understaffed, primary revenue stream in declining business

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    9. 2.0
      Former Employee, more than 10 years

      Run away

      May 1, 2021 - Anonymous Employee in Lewisville, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible and benefits were ok

      Cons

      Huge salary gap between men and women. Refusing to actually grow their employees who ask. Prefer the Peter Principle of promoting and leaving the hard workers in place.

      1 person found this review helpful
    10. 4.0
      Current Employee, less than 1 year

      Service Delivery Manager

      Apr 19, 2021 - Service Delivery Manager in Atlanta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      it's a very diverse work environment

      Cons

      Service delivery managers carry very heavy workloads

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    Viewing 1 - 10 of 7,174 Reviews

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