Xerox Reviews | Glassdoor

Xerox Reviews

Updated March 28, 2017
5,166 reviews

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Full-time Part-time

2.6
Star Star Star Star Star
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Xerox CEO Jeff Jacobson
Jeff Jacobson
69 Ratings

5,166 Employee Reviews

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Pros
Cons
  • poor work/life balance for first line/middle managers, medium to low compensation compared to same level competitors (in 89 reviews)

  • There are no raises even if you change positions (in 192 reviews)

More Pros and Cons

  1. "Working at Xerox"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Analyst in Albany, NY
    Former Employee - Systems Analyst in Albany, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Xerox full-time (Less than a year)

    Pros

    Work alone very flexible schedule

    Cons

    None can't say I had any

    Advice to Management

    None


  2. "Call Center Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Cary, NC
    Former Employee - Call Center Representative in Cary, NC
    Recommends
    Positive Outlook

    I worked at Xerox full-time (Less than a year)

    Pros

    You can definitely get your feet wet with ticketing systems and incident management. Like everything else you will get what you put in. It is a great first step to getting an IT job.

    Cons

    This would really depend on who has been hired. You can get a lot of "just want a job" people. This can make it hard.


  3. "Excellent training."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Miami, FL
    Former Employee - Sales Associate in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Xerox full-time (Less than a year)

    Pros

    They guarantee that the Sales Representative is properly trained before they hit the road by themselves.

    Cons

    It is a little hard at the beginning. You need a little time before you start making good commissions.


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  5. "Good Company, Challenging Times"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Westport, CT
    Former Employee - Anonymous Employee in Westport, CT
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Xerox full-time (More than 10 years)

    Pros

    New CEO has lots of energy, may be what the doctor ordered. Company generally treats its employees fairly

    Cons

    Macro challenges create constraints; tough industry. Cost cutting may be unavoidable

    Advice to Management

    Don't follow Conduent's example. Cost cutting , if necessary, should be accompanied by very clear and very honest communications to employees. Those left behind need to know when they are safe, or you will lose talent you cannot afford to lose.


  6. "Customer Service representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Xerox full-time

    Pros

    My coworders are down to earth

    Cons

    the contact with management was very disconnected from employees


  7. "Great Company bad management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Xerox full-time

    Pros

    Great co workers, ok benefits, paid time off sick days.

    Cons

    Management, Overall pay, lack of communication with management


  8. "Senior Benefit Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Benefits Analyst in Los Angeles, CA
    Former Employee - Senior Benefits Analyst in Los Angeles, CA
    Recommends
    Neutral Outlook

    I worked at Xerox full-time (More than 10 years)

    Pros

    Working remotely provides plenty of autonomy

    Cons

    Knowledgeable resources are stretched to capacity

    Advice to Management

    Invest in your quality employees and build redundancies.


  9. "Temp"

    Star Star Star Star Star
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Help Desk in Albuquerque, NM
    Former Employee - Help Desk in Albuquerque, NM

    I worked at Xerox full-time (More than a year)

    Pros

    Good people to work with

    Cons

    low pay, not even enough to pay any bills

    Advice to Management

    Fair pay would be nice


  10. "Environment facilitates work and family balance"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Xerox full-time

    Pros

    Flexible work environment in a competitive area

    Cons

    Pay is ok but can be improved


  11. "Good employer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Xerox full-time (More than 3 years)

    Pros

    work life balance, salary, relaxed

    Cons

    no cons , all is well



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