Xerox Reviews | Glassdoor

Xerox Reviews

Updated November 17, 2017
5,640 reviews

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2.6
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Approve of CEO
Xerox CEO Jeff Jacobson
Jeff Jacobson
233 Ratings

5,640 Employee Reviews

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Pros
  • nice work life balance in organization (in 293 reviews)

  • Ability to work from home if needed (in 192 reviews)

Cons
  • No work life balance and work is draining (in 102 reviews)

  • No raises for many years, current raises are (in 200 reviews)

More Pros and Cons

  1. "Had its ups and downs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xerox full-time (Less than a year)

    Pros

    Worked around the existing structure and processes, initially. Good pay.

    Cons

    Just when we were used to being part of Xerox they spun us off. Layoffs at random times. Cost cutting at the deepest levels.

    Advice to Management

    I think they are doing it now. Stick to what you know.


  2. "IM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Multiple Positions in Portland, OR
    Former Employee - Multiple Positions in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Xerox full-time (More than 10 years)

    Pros

    Training available
    Transforming the business and IM-an exciting time with new leadership
    Now focused on core businesses and aligning resources

    Cons

    Top heavy and entrenched in the way things have always been done and by whom. Flat out rejection of new ways to solve and simplify business solutions-this is changing but was painful to observe repeated failures to change for the better.

    IM processes and tools for internal use were lacking

    Advice to Management

    Empower resources and simplify

  3. "Senior Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xerox full-time (More than 10 years)

    Pros

    People, technology, vision, Services and support

    Cons

    Drive the right results to retain customers besides sales. Too much turnover.


  4. "Receiving Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Receiving Lead Analyst in Groveport, OH
    Former Employee - Receiving Lead Analyst in Groveport, OH
    Recommends
    Positive Outlook

    I worked at Xerox full-time (More than 10 years)

    Pros

    This company made it possible for me to move ahead with my career and allowed me to advance and my potential.

    Cons

    There was too many supervisors that didn't do there jobs.
    Sometimes I had to tell how to do their jobs.

    Advice to Management

    Pay attention to your employees when they let you know that your supervisors are not doing there jobs.
    If you have more than 3-5 qualified leads telling you that your supervisors and notmdoing their jobs you know that there is a problem.


  5. "Interview"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Very little supervision on the floor

    Cons

    Just about anybody can work there


  6. Helpful (1)

    "Customer Service Rep"

    StarStarStarStarStar
    Former Employee - Customer Service Representative in Wilsonville, OR
    Former Employee - Customer Service Representative in Wilsonville, OR

    I worked at Xerox full-time (More than 10 years)

    Pros

    Most people good to work with.

    Cons

    First and second level management not professional.

    Advice to Management

    Some people are not meant to manage people. Need to vet people better before giving management positions.


  7. "Transaction Processor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Xerox full-time

    Pros

    Good management, Good work environment, friendly people.

    Cons

    It is not a salary based. It is based on work performance and program rate performance.

  8. Helpful (1)

    "operator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Xerox full-time

    Pros

    40 hours a week, weekdays only

    Cons

    bad atmosphere, no room for growth


  9. "Good Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Xerox full-time

    Pros

    The people you work beside are hands down the best.

    Cons

    Management could stand to help out the reps better.


  10. Helpful (2)

    "Great Company, will it survive?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Data Analyst in Rochester, NY
    Current Employee - Senior Data Analyst in Rochester, NY
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Xerox full-time (Less than a year)

    Pros

    Challenging work with great people. People really try to do everything that they can to further the company.

    Cons

    declining market, Not sure where the newer revenues will truly come from to make the company great again. Health Benefits cost high

    Advice to Management

    Reduce executive bonus compensation and redistribute to the people that are attempting to keep the company strong.


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