Xerox Reviews | Glassdoor

Xerox Reviews

Updated August 19, 2018
5,966 reviews

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2.8
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Approve of CEO
Xerox Chief Executive Officer John Visentin
John Visentin
21 Ratings

5,966 Employee Reviews

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Pros
Cons
  • "Work-Life balance needs improvment" (in 103 reviews)

  • "Once you are in there is no raises or incentives at all" (in 201 reviews)

More Pros and Cons

  1. Helpful (1)

    "Customer Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Xerox full-time

    Pros

    Xerox will train you to be the best at customer service. I work for verizon wireless through xerox as a customer service agent.

    Cons

    Although at times it may get very irritating to be sitting on your behind all day. Sometimes the supervisors may have there hands full annd cant help you but then thats when to genius in you have to step in


  2. "Remove"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xerox full-time

    Pros

    Xerox is a stable company

    Cons

    None come to mind at this time

  3. "Accounting associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounting Clerk in Imperial, CA
    Former Employee - Accounting Clerk in Imperial, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Xerox full-time (Less than a year)

    Pros

    Great work environment with great co workers.

    Cons

    A tab under staff and mangers being a bit unknowable

    Advice to Management

    Select managers based on knowledge not inner circle


  4. "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xerox full-time

    Pros

    Fun work if you like helping people

    Cons

    It's a call center


  5. "meetings, conference calls, presentations, reporting, projectons, performance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Irving, TX
    Former Employee - Manager in Irving, TX

    I worked at Xerox full-time (More than 10 years)

    Pros

    A culture of wonderful hard working people.

    Cons

    Reservation to give honest feedback


  6. "Customer Business Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Xerox full-time

    Pros

    Company was very flexible when it came to start times.

    Cons

    No room for advancement and very seldom salary increases.


  7. Helpful (3)

    "Steer clear of Xerox"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Rochester, NY
    Former Employee - Anonymous Employee in Rochester, NY
    Doesn't Recommend
    Negative Outlook

    I worked at Xerox full-time (More than 10 years)

    Pros

    Diversity, Dedicated Employees, Learning Environment

    Cons

    Chaotic environment, poor leadership, no regard for employees, constant layoffs

  8. Helpful (2)

    "Morale at an all-time low"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Rochester, NY
    Current Employee - Anonymous Employee in Rochester, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Xerox full-time (More than 3 years)

    Pros

    The culture is very laid back, there are smart people here, opportunities to jump around, a lot of experienced folks.

    Cons

    The company has been declining for quite a while now. Ridiculousness is the entire Fujifilm ordeal, 3 CEOs within the past 2 years, the massive amount of layoffs. Morale is at an all-time low.

    Advice to Management

    Just be honest.


  9. "Hard work. Low pay. Outsourced position from other company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tigard, OR
    Former Employee - Customer Service Representative in Tigard, OR
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Xerox full-time (More than a year)

    Pros

    Product training. Many shift options.

    Cons

    Performance based retention. You can't call in sick too much because you'll get points removed. Too many points removed results in termination.

    Had to say "Thanks for calling ____" rather than "Thanks for calling Xerox"

    Advice to Management

    Treat your employees like you value their contribution to your company. Please don't tell your employees to lie to customers.


  10. "Declining Old Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Xerox full-time

    Pros

    - Great coworkers
    - Job stability
    - Training opportunities

    Cons

    - No room for growth
    - Nickel and dime for everything
    - Lack of innovation


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