Xerox Reviews | Glassdoor

Xerox Reviews

Updated February 19, 2017
5,067 reviews

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Full-time Part-time

2.6
Star Star Star Star Star
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Xerox CEO Jeff Jacobson
Jeff Jacobson
33 Ratings

5,067 Employee Reviews

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Pros
Cons
  • poor work/life balance for first line/middle managers, medium to low compensation compared to same level competitors (in 88 reviews)

  • There are no raises even if you change positions (in 193 reviews)

More Pros and Cons

  1. "Systems Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox full-time (More than 10 years)

    Pros

    Leader in forward-looking technologies historically.

    Cons

    Recent downsizing measures over past several years have eroded customer support. Long-term employment not as rewarding as previously, due to seemingly ongoing reduction in force measures.


  2. "SCSE"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Multi Function Printer Technician in San Francisco, CA
    Current Employee - Multi Function Printer Technician in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xerox full-time (More than 10 years)

    Pros

    Can be challenging

    Cons

    Micromanaged underpaid, Difficult metrics, minimal pay increases.

    Advice to Management

    Have a better understanding of what the realities of the technical situations employees are in.


  3. "Xerox"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Xerox full-time (More than 10 years)

    Pros

    A history of great products!

    Cons

    A lot of change going on with the company split.


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  5. "Changes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xerox full-time

    Pros

    New Direction after company is positive

    Cons

    Will this new strategy remain in place to take hold

    Advice to Management

    Stick to the strategy


  6. "Opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manufacturing Engineering Manager in Webster, NY
    Current Employee - Manufacturing Engineering Manager in Webster, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xerox full-time (More than 10 years)

    Pros

    This is an old company that is shrinking but the work load is increasing. You can take it on the chin and complain or you can understand that challenging times offer exceptional opportunity. There are little to no barriers to stop you from growing and taking on whatever challenges you can find. If you can get satisfaction from crushing it at work this is the place for you. If you are looking for "time in grade" carrier advancement this is NOT the place.

    Cons

    Lots of work, not enough people, limited resources. Its challenging but rewarding

    Advice to Management

    Coaching, mentoring, honest feedback, be willing to think outside the box to get the work done. Don't get lazy and forget that your employees need to grow. Growth is the only thing that will keep somebody at Xerox and its the key to your future. Invest in them!


  7. "My experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Xerox full-time

    Pros

    Good benefits, office environment and people

    Cons

    Too many matrix layers for proper customer support


  8. "Medicaid Analyst"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox full-time

    Pros

    good work content; lots to learn

    Cons

    work from client site and with client


  9. "It was ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xerox full-time

    Pros

    I enjoyed working here and coworkers were friendly.

    Cons

    Some members of management were very unprofessional but others were very helpful.


  10. "customer service tech support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Raleigh, NC
    Former Employee - Customer Service Representative in Raleigh, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Xerox (Less than a year)

    Pros

    Great training and location is no to off the beaten pass

    Cons

    Hate that they wanted you to sell on every tech call you received even when the customer would tell you they hated the company you represented . the commission was never figgured out when i was there when you would sale something


  11. "Customer service representative- team lead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Xerox full-time

    Pros

    The best thing about the job was the coworkers you met at the job. They really made the job easier and less stressful during the day. Also, coaching other agents to aid in their improvement on calls really made me the person I am today as I love helping people.

    Cons

    Pay, schedule, no PTO, attendance policy and micro-management

    Advice to Management

    Listen to your employees, they are your frontline to the company and see everything that the company does with great scrutiny.



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