Xerox Reviews | Glassdoor

Xerox Reviews

Updated May 21, 2018
5,856 reviews

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2.7
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Xerox CEO Jeff Jacobson
Jeff Jacobson
307 Ratings

5,856 Employee Reviews

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  1. "Territory Partner Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Professional Territory Manager in New York, NY
    Former Employee - Professional Territory Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Xerox full-time (Less than a year)

    Pros

    Great job flexibility. Great pay for entry level sales job.

    Cons

    Industry struggling to keep up with and find sales opportunities in increasingly paperless world.


  2. "Good people to work with but not very stable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Solutions Architect in Lewisville, TX
    Former Employee - Solutions Architect in Lewisville, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Xerox full-time (More than 10 years)

    Pros

    Great coworkers. Good pay and benefits.

    Cons

    A lot of reorganization and confusion. No one feels particularly safe in their jobs.

    Advice to Management

    Communication has improved at a higher level, but there is a lot of confusion in the lower ranks about how changes will be implemented and how they impact jobs. No one feels very secure that they will have continued employment, and the information provided by mid level management doesn't clarify direction.

  3. "Old School"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great history, good brand, Fortune 500 Company, had the first black female CEO of a Fortune 500 Company, high employee retention.

    Cons

    Most employees have been there 20+ years and they are unwilling to learn new things. There is a hierarchy that you’re expected to respect over teamwork and you should never challenge your managers.

    Advice to Management

    Teamwork makes the dream work.


  4. "Roadside Assistance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Xerox full-time

    Pros

    Easy Job
    Nice people
    Free food

    Cons

    High stress
    Incompetent Supervisor


  5. "Great career development opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Xerox full-time

    Pros

    Growth opportunities through exposure
    Senior management team willing to offer guidance and support
    Very robust processes and procedures
    Talent Management Programs

    Cons

    Too many management layers that sometimes make decision making difficult


  6. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Xerox full-time (More than 10 years)

    Pros

    Great company while David Kearns was CEO

    Cons

    Jobs being sent abroad. No opportunity for advancement

    Advice to Management

    Listen to the employees who perform the work


  7. "Executive Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Xerox full-time (More than 10 years)

    Pros

    You really meet so many wonderful people.

    Cons

    Collaboration inst where it should be.

    Advice to Management

    Value your hard working employees.

  8. Helpful (2)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Specialist in Saint Louis, MO
    Former Employee - Sales Specialist in Saint Louis, MO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Xerox full-time (More than 3 years)

    Pros

    Brand name that has history behind it’s name.

    Cons

    Highest priced product & services in the industry and little empowerment given to the sales reps to compete against other companies to win the deal.

    Advice to Management

    Make sure you’re providing assistance to your team if needed


  9. "Must be self motivated."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toledo, OH
    Former Employee - Anonymous Employee in Toledo, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Xerox full-time (More than 10 years)

    Pros

    Educational opportunities if you dig and work the system. If you fill out all their employee goals, education, achievements, etc., you can work your way up. You really don't have to provide any value -- just work the system so that it seems like you are adding value. If you are constantly looking for better opportunities, you may find a level of success at Xerox.

    Cons

    Not a forward thinking company.
    Be prepared to work on 5+ year old technology.
    Eight plus years of no raises company wide.
    Don't have expectations of your voice, thoughts, experience being valued.
    The most dominating feeling among a very large segment of the employees I worked with (50+) is that you are not valued and very expendable. Most of my co-workers were hard working and put the customer first under some incredible difficult circumstances and 99.9% of the time Xerox management never acknowledged or appreciated their efforts.
    ---> You were always made to feel expendable, never valued.<---
    Work there if you must, but I would encourage you to work the system and take all that you can get, then move on to better opportunities.


  10. Helpful (2)

    "IT Director"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good work life balance at Xerox

    Cons

    Salary was far below industry average and pay raises/bonuses were practically non-existant


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