Xerox Reviews | Glassdoor

Xerox Reviews

Updated June 23, 2017
5,362 reviews

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Full-time Part-time

2.6
Star Star Star Star Star
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Approve of CEO
Xerox CEO Jeff Jacobson
Jeff Jacobson
136 Ratings

5,362 Employee Reviews

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Pros
Cons
  • Historic work life balance, when I had first child (in 93 reviews)

  • There are no raises even if you change positions (in 196 reviews)

More Pros and Cons

  1. "Technical Support job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support in Raleigh, NC
    Former Employee - Technical Support in Raleigh, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Xerox full-time (Less than a year)

    Pros

    Steady paycheck, friendly environment.

    Cons

    Stressful talking with so many customers over the phone

    Advice to Management

    Allow the technical support agents take lots of breaks to relax after so many phone calls.


  2. "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Rochester, NY
    Current Employee - Director in Rochester, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Xerox full-time (More than a year)

    Pros

    Global, multi-discipline organization with broad business view

    Cons

    short-sighted strategic view in business plan

    Advice to Management

    prioritize customers and employees, not senior management and shareholders.

  3. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Billing Analyst in Rosemont, IL
    Former Employee - Billing Analyst in Rosemont, IL

    I worked at Xerox full-time (More than 8 years)

    Pros

    I have worked for Xerox for the last 10 years. The average lifespan of an employee averaged about 10-40 years. That is because they valued their employees. It was very much a family built loyal environment.

    Cons

    It was unfortunate that they CEO decided to move the administration office offshore which caused a lot of layoffs. However, in doing that I got a great opportunity in supporting and training the transition over the last 3 years. I have added so much value to my resume portfolio.


  4. "Good Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lewisville, TX
    Former Employee - Anonymous Employee in Lewisville, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Xerox full-time (Less than a year)

    Pros

    Always their employees pays on time

    Cons

    Not many new projects or chance to work on newer technology

    Advice to Management

    Challenge Your Employees with New Technologies


  5. "Okay.. minus the bed bugs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Yukon, OK
    Former Employee - Customer Service Representative in Yukon, OK
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Xerox full-time (Less than a year)

    Pros

    Nice co workers. Great training. Good learning experience for customer service.

    Cons

    Bed bugs. Low pay. Minimal breaks. High stress.

    Advice to Management

    My supervisor was great but the company kinda sucks. Not the worst call center job and probably wouldn't have been as bad if it wasn't for the bed bug problem. I am lucky I didn't bring any home but it made me crazy and stressed always worrying if I had any bugs on me.


  6. "Innovative, always changing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Analyst in Houston, TX
    Current Employee - Systems Analyst in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xerox full-time (More than 10 years)

    Pros

    Great culture, management and employees have respectful behaviors, opportunities for a variety of roles

    Cons

    Very demanding
    Older workforce
    Tight labor force

    Advice to Management

    Hire some young people and ease the work load


  7. "Inviting cultural"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Washington, DC
    Former Employee - Project Manager in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Xerox full-time (More than 10 years)

    Pros

    Work and Family balance , Education, Vacation, Benefits package and Virtual office is a plus

    Cons

    Too manage re-organizations, taking jobs to "near shoring" raises are few

    Advice to Management

    Need a Business Analyst to process maps the redudant workflows and Reporting task

  8. "Customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Chicago, IL
    Former Employee - Customer Service Representative in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Xerox full-time (More than a year)

    Pros

    The Paperless policy was very good and made our work easier and faster to do and made reports work better

    Cons

    Not much review done. Once we submit our reviews we never heard anything back from superiors or management which didn't help much

    Advice to Management

    Review especially with customer facing associates


  9. "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Dallas, TX
    Former Employee - Director in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Xerox full-time (More than 8 years)

    Pros

    Great employees; long tenured; highly competent people; best in class product.

    Cons

    They can't stop the revenue/market decline; COB and Board is weak.

    Advice to Management

    Good luck.


  10. "Great Entry Level"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Entry in Hot Springs, AR
    Current Employee - Data Entry in Hot Springs, AR
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Xerox full-time (More than 5 years)

    Pros

    In my department you are paid based of of the number of documents you entered, which is great for a young person. You have stamina, speed, agility, and you can chug as much energy drinks as possible. Several Employment Protection (more than standard Federal). Very laid back.

    Cons

    Not feasible for "career". Burn out if very high. Very unlikely chance of advancement. Communication is more "as needed" than government jobs it seems.


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