Xerox Reviews | Glassdoor

Xerox Reviews

Updated January 20, 2019
6,201 reviews

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2.8
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Xerox Chief Executive Officer John Visentin
John Visentin
112 Ratings

Employee Reviews

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Pros
  • "Good team, great atmosphere, nice work-life balance" (in 340 reviews)

  • "Good work life balance, cab facilities , work from home option" (in 203 reviews)

Cons
  • "Work-Life balance needs improvment" (in 106 reviews)

  • "Once you are in there is no raises or incentives at all" (in 203 reviews)

More Pros and Cons

  1. "Engineering"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xerox full-time (Less than a year)

    Pros

    Innovative technologies, best products in the world

    Cons

    In a restructuring cycle, declining revenue


  2. "Decent money if you work hard. Very unpredictable hours. Not ideal if you have a family"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Processor in Lexington-Fayette, KY
    Former Employee - Claims Processor in Lexington-Fayette, KY

    I worked at Xerox full-time (More than 8 years)

    Pros

    Good money. Good networking opportunities if you want to grow with the company.

    Cons

    Unpredictable hours. Rates could be cut at anytime by upper management

  3. "Talent drain due to offshoring"

    StarStarStarStarStar
    Former Employee - Financial Analyst in Norwalk, CT
    Former Employee - Financial Analyst in Norwalk, CT

    I worked at Xerox full-time (More than 3 years)

    Pros

    Job security. Despite the talent drain there are a lot of good people to work with and learn from. I had a great boss who allowed a good work-life balance.

    Cons

    Company eventually split into two. Low overall morale.


  4. Helpful (1)

    "great while it lasted"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Service Manager in Webster, NY
    Former Employee - IT Service Manager in Webster, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Xerox (More than 10 years)

    Pros

    good work / life balance, great pay

    Cons

    continuous restructuring and employees never know when they'll be next


  5. "Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Los Angeles, CA
    Former Employee - Account Executive in Los Angeles, CA
    Neutral Outlook
    No opinion of CEO

    I worked at Xerox full-time (More than 5 years)

    Pros

    Worldwide Brand Recognition in Printing

    Cons

    Service delivery depth in IT service management

    Advice to Management

    Focus on core competencies


  6. "Used to be a great place to work..."

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xerox full-time (More than 10 years)

    Pros

    Direct manager was amazing. Flexible work hours.

    Cons

    Other benefits going downhill. Too much reorganization. Too many layoffs.


  7. "High Expectations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xerox full-time

    Pros

    Good resources, managers were always available when assistance was needed.

    Cons

    Serious tendency towards micromanagement. Information necessary for best job performance was not centralized.

    Advice to Management

    Condense knowledge base into one central location.

  8. Helpful (2)

    "A shell of former self"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Xerox full-time (More than 10 years)

    Pros

    Untapped potential in technology
    Team spirit and abundance of talent
    Good work processes

    Cons

    Lack of vision for future
    Repeated layoffs have eroded morale
    New management disconnected from core strengths

    Advice to Management

    Define, communicate, and lead path forward
    Leverage existing technical and infrastructure strength


  9. "Interesting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xerox (More than 5 years)

    Pros

    Learned a lot of new things

    Cons

    Micro management and Early schedule


  10. Helpful (1)

    "Great company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tampa, FL
    Former Employee - Customer Service Representative in Tampa, FL
    Recommends
    No opinion of CEO

    I worked at Xerox full-time (More than 10 years)

    Pros

    Job security, and satisfaction in the job... I loved the job and helping all my customers. Most field managers were great and supportive.

    Cons

    Corporate "BS" that we had no voice or input and many times made no sense to the field personnel, but affected the job performance .

    Advice to Management

    Try and involve the field personnel or at least ask our thoughts on decisions that affect our relationship with the customers. Bean counting is not always the best solution!