Xerox Reviews | Glassdoor

Xerox Reviews

Updated July 26, 2017
5,430 reviews

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5,430 Employee Reviews

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Pros
Cons
  • No work life balance and work is draining (in 95 reviews)

  • No raises for years, no bonuses for anyone below a Sr (in 195 reviews)

More Pros and Cons

  1. "Good company, bad decisions in a dying industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good people, decent pay which is not always linked to your performance. Good ideas are not acted on and we lose them to companies who can execute

    Cons

    Dying industry, people do not print documents anymore, the world is doing digital and Xerox has nothing to offer for that. Wasted $$$ on ACS now Conduent is a separate company


  2. "Solid training"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox full-time

    Pros

    Training is very thorough and prepares you for next step

    Cons

    Sometimes can be a high pressure environment

  3. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Rochester, NY
    Current Employee - Director in Rochester, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Xerox full-time (More than a year)

    Pros

    Global, multi-discipline organization with broad business view

    Cons

    short-sighted strategic view in business plan

    Advice to Management

    prioritize customers and employees, not senior management and shareholders.


  4. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Staten Island, NY
    Former Employee - Customer Service Representative in Staten Island, NY
    Doesn't Recommend
    No opinion of CEO

    I worked at Xerox part-time (More than a year)

    Pros

    Salary was the only plus

    Cons

    Work Culture Sucked .. Management is terrible


  5. "Very Challenging"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Federal Way, WA
    Former Employee - Customer Service Representative in Federal Way, WA
    No opinion of CEO

    I worked at Xerox full-time (More than a year)

    Pros

    Overtime was almost always available. If you stay and grind it out, looked like there was upward mobility. When you clock out you don't have to worry about that place until you return. To be fair, there were many improvements the company implemented (Pay, Workplace environment) right before I left.

    Cons

    Dealing with difficult customers, being docked in performance for losing customers with issues that began with other employees. There's no way you can support a family off of the regular 40 hour pay.

    Advice to Management

    Managers have quotas and performance measures to meet from the powers that be, the ones I knew did what they could.


  6. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Billing Analyst in Rosemont, IL
    Former Employee - Billing Analyst in Rosemont, IL

    I worked at Xerox full-time (More than 8 years)

    Pros

    I have worked for Xerox for the last 10 years. The average lifespan of an employee averaged about 10-40 years. That is because they valued their employees. It was very much a family built loyal environment.

    Cons

    It was unfortunate that they CEO decided to move the administration office offshore which caused a lot of layoffs. However, in doing that I got a great opportunity in supporting and training the transition over the last 3 years. I have added so much value to my resume portfolio.


  7. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Xerox full-time

    Pros

    Great co-workers, schedule was good

    Cons

    low pay, hard to move up

  8. "Niche culture of corrupt and nepotism"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager
    Former Employee - Project Manager
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Xerox full-time (Less than a year)

    Pros

    Learning process for all,but need to keep your eyes open

    Cons

    Not a level plain field. Some strive in mediocrity


  9. "Constantly Changing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Xerox full-time

    Pros

    Access point to great clients
    Compensation was good

    Cons

    Layoffs
    Management changes too often
    Too much focus on next shiny trend
    Risky for your future


  10. "Good Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lewisville, TX
    Former Employee - Anonymous Employee in Lewisville, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Xerox full-time (Less than a year)

    Pros

    Always their employees pays on time

    Cons

    Not many new projects or chance to work on newer technology

    Advice to Management

    Challenge Your Employees with New Technologies


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