Xerox Reviews | Glassdoor

Xerox Reviews

Updated July 20, 2017
5,420 reviews

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5,420 Employee Reviews

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Pros
Cons
  • Historic work life balance, when I had first child (in 95 reviews)

  • No raises for years, no bonuses for anyone below a Sr (in 195 reviews)

More Pros and Cons

  1. Helpful (1)

    "High Turnover Rate - But Decent Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Specialist in Harrisburg, PA
    Former Employee - Customer Care Specialist in Harrisburg, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Xerox full-time (Less than a year)

    Pros

    Constantly busy, Steady Pay, PTO, Sedentary job

    Cons

    High Turnover Rate, Angry Customers, Call Center

    Advice to Management

    Hire more team coaches to actually help, not just be on the phones. Matrix errors are killing the ability to keep good hardworking employees.


  2. "Product Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in Austin, TX
    Former Employee - Product Manager in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Xerox full-time (More than a year)

    Pros

    They had a good team of young and skilled employees

    Cons

    They don't know how to manage their employees and did not invest in the long run and band-aid most of the production issues, which became bigger issues.
    They are not customer-oriented

    Advice to Management

    Need to listen to employees feedback and invest in your products

  3. "SAVE YOURSELF!! DON'T APPLY"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Csr1 in Houston, TX
    Former Employee - Csr1 in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Xerox full-time

    Pros

    the money is not worth your integrety

    Cons

    lousy hours, lousy coworkers, they will mess with your paycheck and short you Hours or pay and say you didn't work.

    Advice to Management

    Stop Hiring any Joe/Jane off the street


  4. Helpful (3)

    "Lasted 7 years in a very difficult environment and amid a mass off-shoring of jobs."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Internal Auditor in Rochester, NY
    Former Employee - Senior Internal Auditor in Rochester, NY
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Xerox full-time (More than 5 years)

    Pros

    Great employees who would always go the extra mile. Really enjoyed the folks I worked with and made some lifelong contacts and friends

    Cons

    Very top heavy - too many managers for a small number of direct reports. Found management too far removed from the day to day operations

    Advice to Management

    Try to listen to what your employees are saying instead of ignoring them


  5. "Just don't do it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSSR in Bolingbrook, IL
    Former Employee - CSSR in Bolingbrook, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Xerox full-time (More than a year)

    Pros

    None I can think of

    Cons

    Hours, management, work life balance.

    Advice to Management

    Treat your employees with respect.


  6. "horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Lexington-Fayette, KY
    Former Employee - Customer Service Representative in Lexington-Fayette, KY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Xerox full-time (More than a year)

    Pros

    You got paid to be there,..and you got to leave is a huge Pro

    Cons

    seeing the building as you enter, staying in the building once have entered,...not being able to leave immediately,...once youve enteres

    Advice to Management

    Do not drink while on duty, do not come to to work drunk and try to manage people. Do not let employees come to work drunk


  7. Helpful (1)

    "Terrible management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Consultant in Dallas, TX
    Former Employee - IT Consultant in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Xerox full-time (More than 3 years)

    Pros

    It's a job and that's all it is

    Cons

    You lose any vacation that you don't take and they work you so hard you can't take a vacation. They will not pay you for it either

    Advice to Management

    Read today's management 101. A company is only as successful as its employees. Get rid of the Good OLD boy cliques.

  8. "The office I was at was very disorganized."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Health Insurance Specialist in Indianapolis, IN
    Former Employee - Health Insurance Specialist in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Xerox full-time (Less than a year)

    Pros

    The work was very easy. My co-workers were very nice and friendly. The benefits and pay were okay for the job.

    Cons

    The hours were not consistent and were changing constantly. The turnover rate was very high and made me discouraged about the job.

    Advice to Management

    Better pay and more opportunity for advancement.


  9. Helpful (1)

    "New Xerox is just like Old Xerox"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Development Engineer in Wilsonville, OR
    Former Employee - Development Engineer in Wilsonville, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Xerox full-time (More than 10 years)

    Pros

    The actual work can be interesting and challenging. There is a good work/life balance, and some flexibility with regards to working from home

    Cons

    Contrary to the stated core value - we value our employees, almost everything the company does says otherwise. Also, they have eliminated all engineering positions on the west coast. It's now Rochester or nothing.

    Advice to Management

    Pay a bonus to everyone in the company, not just the top 1%


  10. Helpful (1)

    "Can't stress this enough,..... RUN AWAY!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSE in Central, IL
    Former Employee - CSE in Central, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Xerox full-time (Less than a year)

    Pros

    Pay is below average. Benefits are expensive. Company doesn't trust employees. No life.

    Cons

    Long hours, work without pay, No family life, back stabbing, cheating to make numbers, lies, and black balled if you leave. Deseptive practices on customers, employees, and the competition. Xerox lacks the morality to even stay in buisness.

    Advice to Management

    Stop lying to employees and customers. Let people do their work without having to lie and cheat to make numbers. If an employee leaves, stay out of their lives. Stop playing games with our lives. If I can save a customer or an applicant from Xerox, then I have achieved my goal.


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