Xerox Reviews | Glassdoor

Xerox Reviews

Updated February 22, 2017
5,078 reviews

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Full-time Part-time

5,078 Employee Reviews

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Pros
Cons
  • poor work/life balance for first line/middle managers, medium to low compensation compared to same level competitors (in 88 reviews)

  • There are no raises even if you change positions (in 193 reviews)

More Pros and Cons

  1. "It was OK"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xerox full-time

    Pros

    it was a job some management was cool

    Cons

    Sometimes you work with awesome ppl pay isnt that great when ever you would get paid more for a job they would find a way to take away that job or move it or change it to make you make less money and not a lot of career advancement

    Advice to Management

    some management was really good some was awful listen to your employs if you take care of the employee they will take care of the customer


  2. "Contracts Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Xerox full-time (More than a year)

    Pros

    Flexible schedule with remote work the preference.

    Cons

    Company manages profit by forcing unpaid leave, so in accepting a salary that I thought would barely pay my bills, after 4 weeks of unpaid leave I was in a very uncomfortable situation financially. No bonuses, even though they were promised at hire. Very low morale, and a significant amount of drama from management. The company is very large, so the drama may not be in other areas. Very disorganized.

    Advice to Management

    Listen to understand employees. Be honest and transparent. When an employee trusts you and feels like they truly matter to the organization, they will do the best job they can for you.


  3. "Universal specialist"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Xerox full-time

    Pros

    I can truly say you gain many skills as a Benefits specialist. You develop many friendships. There is always growth.

    Cons

    Not enough pay for the many skills you have developed. evaluations are given but no increase in pay. The morale has shifted from management down to the specialist


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  5. "Health Benefits Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Health Benefits Specialist in Cherry Hill, NJ
    Current Employee - Health Benefits Specialist in Cherry Hill, NJ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Xerox (More than a year)

    Pros

    Casual dress. Co-workers are great.

    Cons

    Have scheduled breaks and lunch times and can't step away from your desk for any other time.. sometimes breaks are taken away if busy. Glorified call center. Super micromanaged. Stressful.


  6. Helpful (1)

    "Xerox DocuCare Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Docucare Associate in Columbus, OH
    Former Employee - Docucare Associate in Columbus, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great role because it is diverse and challenging

    Cons

    Contractors are the first to be laid-off.
    No raises.
    No benefits.
    No reviews.
    No promotion opportunities.

    Advice to Management

    Bring these roles in-house


  7. "Customer Service Rep"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    You meet good people there.
    They are always hiring.
    Decent pay

    Cons

    I have no cons as of now

    Advice to Management

    The reps need a raise.
    The bonus system needs to restructured.


  8. "manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Xerox full-time (More than a year)

    Pros

    Hopefully they will get focused back on their legacy and core business and they can make a run for it...

    Cons

    Benefits are not industry competitive - poor 401k match (including delayed participation) disjointed medical plans - I have to subscribe to 4 different plans to get reasonable coverage including hospital indemnity, accident indemnity, catastrophic illness and the high deductible medical (all that was available)

    Advice to Management

    take better care of your employees... build some sense of loyalty


  9. "Mixed feelings"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Associate
    Former Employee - Client Associate
    Doesn't Recommend
    No opinion of CEO

    I worked at Xerox full-time (More than a year)

    Pros

    Management intimately involved with day-to-day operations. Everyone works together as a team to create and implement solutions to problems. Everyone I worked with on a daily basis was helpful, dependable and fun to be around.
    Good benefits, very little micro-management on day to day tasks.
    Very good severance package considering the length of time employed.

    Cons

    Lack of job security. Three times in the 1+ year that I was a Xerox employee someone was suddenly, with no warning, cut loose. After nearly 4 years performing my job (3 as a contractor, 1 as a Xerox employee), upper management somewhere decided that our helpdesk had to cut costs so I was unceremoniously let go by mid-level management even though they did not want to lose me. My immediate supervisor was not even informed of their intentions to release me.
    Just a phone call at the end of the day "thanks for the good work, you're done. Good luck".

    Despite my feeling that the company overall is a good place to work, I cannot recommend them due to the lack of job security. Any day can be your last, no matter how good of a job you do.

    Advice to Management

    Stop letting mid to upper level management push what they think is the right decision on lower level management that knows better. Reward hard working, dependable employees but having THEIR back. They have your back day after day and deserve that same respect and security when things get tight.


  10. "Account Operations Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Operations Manager in Omaha, NE
    Former Employee - Account Operations Manager in Omaha, NE
    Recommends
    No opinion of CEO

    I worked at Xerox full-time (More than 5 years)

    Pros

    Great people to work with.

    Cons

    Work hard and they just want more and more. No raises in 5 years. Corporate doesn't care about employees.


  11. "Corporate America Sycophants"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xerox full-time (Less than a year)

    Pros

    It pays the bills and there is room for advancement by hopping from department to department.

    Cons

    Bitter people. Have to move between departments to get a significant raise. If you stay in the same department you get a few bucks and a title promotion. No thanks.



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