Xerox Reviews | Glassdoor

Xerox Reviews

Updated November 22, 2017
5,649 reviews

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5,649 Employee Reviews

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Pros
  • nice work life balance in organization (in 293 reviews)

  • Ability to work from home if needed (in 192 reviews)

Cons
  • No work life balance and work is draining (in 102 reviews)

  • No raises for many years, current raises are (in 200 reviews)

More Pros and Cons

  1. "Warehouse Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Warehouse Supervisor in San Jose, CA
    Former Employee - Warehouse Supervisor in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Xerox full-time (More than 5 years)

    Pros

    Decent working environment and pay

    Cons

    No opportunity for advancement and high cost health benefits

    Advice to Management

    Take some time to get to know the ones that work for you. Listen to what they have to say because most employees care about their job.


  2. Helpful (2)

    "Company stoppped caring about employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rochester, NY
    Former Employee - Anonymous Employee in Rochester, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Xerox full-time (More than 10 years)

    Pros

    Enough flexibility to allow for good family / work balance

    Cons

    Unhappy employees, Senior management only cares about bottom line

    Advice to Management

    Look back to how you treated employees 10+ years ago. The environment was better, company was doing better and you use to care about employees

  3. Helpful (1)

    "Declining"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xerox full-time

    Pros

    Was a good place with good people

    Cons

    Poor leadership over last 10-12 years


  4. "Client Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Xerox full-time

    Pros

    Best reason to work at Xerox is employment.

    Cons

    Poor commission payout, unstructured bonus; continual management turnover due to compensation shifts and reorganization.


  5. Helpful (1)

    "Questionable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Cary, NC
    Former Employee - Customer Service Representative in Cary, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Xerox full-time (More than 3 years)

    Pros

    Can be a great environment to work in as long as you don't let others hinder your productivity.
    Consistent work and will make sure that you get your 40 hrs if your status is full time.
    Decent hourly pay if you come in through a temp service.
    Presented the opportunity to learn a great skill set that can help you in the future.

    Cons

    Promotions are granted upon favor, not skills. If you are a part of the good clique , then you can get promoted & work decent hours.
    Supervisors there are not as knowledgable as some of the employees on the services offered to the customers. Supervisors are not required to have a great knowledge base of products/ services or even employee relations.
    Underpaid if not hired through a temp service & if you are not careful, they will try to cut your pay when & if you become a permanent employee.
    Do not promote fairly. Some supervisors are trained by employees how to do the job & yet not able to get promoted due to their knowledge & experience.
    No cafeteria in the building that you can get a hot meal, & not enough time to eat your food once you go out to get it. They don't want you eating at your desk, but provide no other place for you to eat unless it is outside or in your car.
    Can't keep a solid management team .
    Allow too much unprofessional activity to go on . (Don't stick to a professional dress code , etc.)
    Overall is an unprofessional place with a bad representation in the work world outside of Xerox.

    Advice to Management

    Get trained how to become a supervisor / manager & then practice what you learn. Stop sitting in offices behind closed doors doing non work related activity. Be on the floor more helping your employees to be the best that they can be, unless you are insecure of your job being taken.


  6. "Great Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Program Manager in Rochester, NY
    Former Employee - Senior Program Manager in Rochester, NY
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Xerox full-time (More than 10 years)

    Pros

    Comradeship is great - no slackers, everyone truly wants to do their best for the objectives.

    Cons

    Financial pressures of expenses can derail longer term beneficial projects that should be completed.

    Advice to Management

    Look beyond your standard products and offering for more revenue ideas. They are there for the picking - you just have to push through the bureaucracy to get them started. Think OUTSIDE Xerox products.


  7. "Tier 1 Tech Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Xerox full-time (Less than a year)

    Pros

    Work from home opportunity were nice.

    Cons

    Trainer was a bit confusing when explaining the job. Also, could not practice with the incoming call application that would be used when taking calls, until we were taking actual calls. Would have been nice to have been a little familiar with it beforehand.

  8. "Fast paced and friendly environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Xerox full-time

    Pros

    Great fast paced environment with lots to do all the time.

    Cons

    No benefit packages were offered to the lower tier employees.


  9. "Poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Raleigh, NC
    Former Employee - Anonymous Employee in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Xerox full-time

    Pros

    They changed the name to Conduent. Probably to their advantage. In my experience, the name changes, but the people running it doesn't. So, probably not much difference in the work experience. Proceed with caution. The Plus is you will be surrounded by other nearby restaurants and other potential job opportunities.

    Cons

    Poor management - Company does not do what they promise

    Advice to Management

    Get another job


  10. "Collections"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lewisville, TX
    Former Employee - Anonymous Employee in Lewisville, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Xerox full-time (More than 8 years)

    Pros

    Co-Workers were awesome. The micro managing diminished over time

    Cons

    Company is shifting work overseas to cut cost. Which, in turns means good people are losing their jobs. No opportunities to move to different departments because of "business needs". Nature of the beast unfortunately.

    Advice to Management

    Morale is low, without raising pay and stopping job shipments overseas, morale will continue to be low and worsen. It's not the same company as it was when I started a decade ago.


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