Xerox Reviews in Webster, NY | Glassdoor

Xerox Webster Reviews

Updated June 2, 2017
135 reviews

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Webster, NY

2.7
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Xerox CEO Jeff Jacobson
Jeff Jacobson
3 Ratings

135 Employee Reviews

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Pros
Cons
  • Historic work life balance, when I had first child (in 94 reviews)

  • There are no raises even if you change positions (in 195 reviews)

More Pros and Cons

  1. "Opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manufacturing Engineering Manager in Webster, NY
    Current Employee - Manufacturing Engineering Manager in Webster, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Xerox full-time (More than 10 years)

    Pros

    This is an old company that is shrinking but the work load is increasing. You can take it on the chin and complain or you can understand that challenging times offer exceptional opportunity. There are little to no barriers to stop you from growing and taking on whatever challenges you can find. If you can get satisfaction from crushing it at work this is the place for you. If you are looking for "time in grade" carrier advancement this is NOT the place.

    Cons

    Lots of work, not enough people, limited resources. Its challenging but rewarding

    Advice to Management

    Coaching, mentoring, honest feedback, be willing to think outside the box to get the work done. Don't get lazy and forget that your employees need to grow. Growth is the only thing that will keep somebody at Xerox and its the key to your future. Invest in them!


  2. Helpful (1)

    "Wanting more..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Worldwide Launch and Marketing Manager in Webster, NY
    Current Employee - Worldwide Launch and Marketing Manager in Webster, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Xerox full-time (More than 10 years)

    Pros

    Flexible work schedule, good/knowledgeable colleagues, highly ethical company

    Cons

    Poor cash flow which equates to low R&D which means few product offerings, Continual business transformation is disruptive for business goals as well as day to day work, poor morale which the company is trying to improve, no stability (continual layoffs)

    Advice to Management

    This is company full of loyal employees, which is evident in the tenure here, it'd be nice to see the company give back to the employees - bring back training, improve morale and spend more in R&D so we have new product offerings again. We'd all like a future here at Xerox.


  3. Helpful (1)

    "Worst 3 years of my life"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Workforce Analyst in Webster, NY
    Former Employee - Workforce Analyst in Webster, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Xerox full-time (More than 3 years)

    Pros

    Its a paycheck that allows you to pay basic needs bills - no more.

    Cons

    Management doesnt hire talent... They hire puppets. So if your biggest talent is to suck up, you will be welcomed with open arms.

    Advice to Management

    Close it down.


  4. "Don't..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Webster, NY
    Current Employee - Anonymous Employee in Webster, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Xerox full-time (More than 8 years)

    Pros

    Not many...will hire any new college graduate with a decent gpa

    Cons

    Everything else basically. Low moral. Low advancement. Low pay. Low benefits. Will openly tell you that you are underpaid compared to market value during raise period and still not pay you.

    Advice to Management

    People are not commodities or policies. Treat them as people.


  5. "Xerox Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Webster, NY
    Former Employee - Anonymous Employee in Webster, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Xerox full-time (More than 10 years)

    Pros

    Good salary plus bonus compensation packages. We used to have generous stock grants for many at the senior management levels, but now there are far fewer managers getting stock.

    Cons

    Very political with lots of back stabbing. Long hours and high pressure. Many buildings and facilities run down and in need of repairs and renovations. Unpleasant environment with low morale.

    Advice to Management

    Treat employees with dignity and respect the way it used to be. Repair and renovate buildings and facilities for a bright and pleasant work environment.


  6. "Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Webster, NY
    Former Employee - Anonymous Employee in Webster, NY

    Pros

    Great people, understood family obligations are important

    Cons

    Long work hours and not a lot of vacation


  7. "Was a great place to work before ACS merge"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Projec Manager in Webster, NY
    Former Employee - Projec Manager in Webster, NY
    Recommends
    No opinion of CEO

    I worked at Xerox full-time (More than 10 years)

    Pros

    I received many fantastic opportunities to learn and do varied work over the years at Xerox. I progressed and was happy.

    Cons

    The business focus changed and became diluted when Xerox purchased ACS.


  8. "Customer Service Rep"

    Star Star Star Star Star
    Former Employee - Customer Service Representative in Webster, NY
    Former Employee - Customer Service Representative in Webster, NY

    I worked at Xerox full-time (Less than a year)

    Pros

    One of the reasons I liked working at xerox was the customers and solving there problems with there phone and answering questions. I love my co-workers and managers that is there everyday when you having a good or bad day.

    Cons

    There isn't a typical day were you find your self in pickle in dealing with rude customers. One of the downfalls in working at xerox is that you way to many people peeking at what your doing or backseat driving with customers.

    Advice to Management

    My advice to the managers pick and choose your words before speaking to people that works under your care. We depend on those who likes to help.


  9. "Customer Support Rep"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Webster, NY
    Former Employee - Anonymous Employee in Webster, NY
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Xerox full-time (More than 10 years)

    Pros

    Dealing with Field Techs and their Customers. Challenging yourself with new technologies. Excellent training opportunities - CBTs and instructor led. "Opportunities" for Continuing Education.

    Cons

    Poor quality work location(s) and complicated work schedules interfere with education goals and home life.


  10. "Work Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Assistant in Webster, NY
    Former Employee - Customer Care Assistant in Webster, NY
    Approves of CEO

    I worked at Xerox full-time (Less than a year)

    Pros

    -Decent Pay
    - Flexible hours for overtime
    - Company provides paid training

    Cons

    - It is heavily metrics-based: call handling time
    - If you feel too many customer service surveys then they give you the boot
    - Typical call center environment


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