Xerox Employee Reviews about "upper management"

Updated Jan 9, 2021

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3.3
51%
Recommend to a Friend
66%
Approve of CEO
Xerox Chief Executive Officer  John Visentin
John Visentin
585 Ratings
Pros
  • "Great work life balance and a great work environment(in 391 reviews)

  • "Co-workers were great people to work to work alongside(in 305 reviews)

  • Cons
  • "Upper management has taken wrong decisions(in 220 reviews)

  • "No raises in that department and the selection of managers was not fair(in 208 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    Reviews about "upper management"

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    1. 4.0
      Current Employee, more than 3 years

      good company

      Oct 21, 2020 - Technical Service Representative in Virginia Beach, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      steady work good hours of operation

      Cons

      poorly managed by middle and upper management

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    2. 1.0
      Former Employee

      Great in the past

      Sep 29, 2020 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Coworkers - that is about it

      Cons

      Management is terrible and knows nothing about the business. Your immediate manager cannot do your job. Upper management - pathetic

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    3. 3.0
      Former Employee, more than 10 years

      Stay away, no loyalty for employees even if you are a top performer

      Feb 22, 2020 - Field Service Manager in White Plains, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Coworkers at field service level are really great to work with

      Cons

      upper management doesn't know or care about the employees at the field level. they only care about the stock price and their bonus's

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      1 person found this review helpful
    4. 4.0
      Former Employee, more than 1 year

      Great team

      Nov 4, 2019 - Data Analyst in Rochester, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Team was great and they offered Decent benefits

      Cons

      Upper management wasn't always honest with future plans

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    5. 1.0
      Current Employee, more than 10 years

      Benefits just keep getting worse

      Nov 18, 2019 - Customer Support Engineer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      A place to earn money

      Cons

      Has only gotten worse, no accountability by the upper management to the employees

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      1 person found this review helpful
    6. 2.0
      Current Employee, more than 1 year

      I’ve had better.

      Feb 3, 2019 - Print Associate in Bloomington, MN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Even though this company seems to always be struggling, this still seems to be a place of good job security if you’re at my level. I say that based on being with a number of pretty mediocre workers who are intent on doing the bare minimum, and where I am seems to be a refuge for that type of worker. So the lack of accountability basically makes for good job security. Score a W for the apathetic and lazy! I’d have to majorly violate the rules to be disciplined as a full time employee. Just by being a good worker, I’m considered highly valuable where I am.

      Cons

      While I’m just a lowly client associate, I’ve been in this field for 12 years. With the current hiring freezes, including any temps, everything in my line of sight ranges from chaos to incompetence. There doesn’t seem to be a lot of accountability at any level. As an account, we’re basically at the mercy of the salespeople who make the biggest decisions about our account. And they honestly don’t usually seem to care about the team, they seem to only care about the next sale, regardless of whether or not it’s best for the client. The account manager pays little attention to what happens inside the shops. They generally leave that solely on the site coordinators. Site coordinators don’t seem to be very well trained in managing people. So that’s a problem. We happen to have site coordinators who don’t care about the appearance or condition of our shop. Since there’s no accountability, they can do that and not worry about push back from management, so our shop is usually a mess. The bad workers are just permitted to be bad workers. The good workers are super frustrated at the overall apathy of everyone else. Some are just happy that it’s “laid back”. But that’s not inspiring, obviously. Upper management rarely makes eye contact with associates. Sales people do not care about associate’s opinions. Literally don’t care. They have a hard time taking advice from account managers, much less associates. Surprisingly, upper management doesn’t even seem to care about the condition of the shop or the attitudes of the workers, as long as the numbers are ok. Even account managers don’t seem to be overly concerned with the moral of their team members. Reviews are super blunt and mangers just seem to want to get them out of the way. It’s pretty rough all around. Account managers and site coordinators seem very unconcerned with what associates would actually like to do with their careers. My last 30 plus year Xerox employee Account Manager basically said to keep my eyes out for other companies. That was her career advice for me.

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      3 people found this review helpful
    7. 2.0
      Current Employee, more than 10 years

      Difficulty adapting to changing markets

      Apr 8, 2019 - Principal Engineer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The people who have not been laid off are really good

      Cons

      IT, HR support is a joke. They cut all severance packages in half a month before laying off thousands of people (some had been there for 30 years). Upper management focuses so much on the next quarter they make poor decisions for long term improvement.

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      4 people found this review helpful
    8. 4.0
      Former Intern, less than 1 year

      Positive experience

      Mar 19, 2019 - Key Operator Co-Op in Webster, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The people there are extremely nice and helpful!

      Cons

      Upper management doesnt know where to take the direction of Xerox.

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    9. 4.0
      Former Employee

      Site Coordinator

      Jan 10, 2019 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good benefits, Co-workers are great to work with

      Cons

      Upper Management ask you to work of more than one person can do in a day.

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    10. 1.0
      Former Employee, more than 10 years

      Xerox Corp.

      Apr 23, 2019 - Software Engineer in Webster, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Working environment is ok. Working hours are flexible as long as you get the works done.

      Cons

      Upper management don't care about you. Bad benefit. No merit increase. If there is one , it will be 1% or 2%.

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      4 people found this review helpful
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