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Xoom Energy Reviews

Updated Jul 20, 2021

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Found 16 of over 19 reviews

2.9
53%
Recommend to a Friend
51%
Approve of CEO
Xoom Energy CEO Tom Ulry (no image)
Tom Ulry
8 Ratings
  1. 5.0
    Current Employee, more than 3 years

    I enjoy working here.

    Apr 23, 2019 - Production Support Analyst 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great working environment with friendly people.

    Cons

    Not much room for furthering career. Maybe with NRG takeover this will change. Also, some are held more accountable than others causing some friction at times.

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  2. 3.0
    Former Employee, more than 3 years

    Good work atmosphere

    Jul 20, 2021 - Procurement in Charlotte, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great work environment, made many friends along the way.

    Cons

    Poor benefits package - did not have 401k for most of time there.

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  3. 3.0
    Current Employee

    Pros

    Great education in the energy business. Executive managers offer open door policies and inspire you to believe in their purpose and your ability to make difference by having a voice. Great benefit plans Impressive amounts of knowledge throughout the executive team

    Cons

    High turnover in employees. Constant change with no communication, processes just being put into place and yet no team meetings or communication leading to poor moral and lack of information to perform duties. Department manager unavailable, non responsive to emails daily, unethical tasks asked of team members Retrieving information from other departments hardly possible and have to jump through hoops to achieve it as nobody wants to share information and those who do are persecuted for going above their duties to get it to accomplish their goals

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    16 people found this review helpful
  4. 4.0
    Current Employee, more than 3 years

    Fun environment

    Jul 31, 2019 - Customer Care Mentor 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Easy work fun environment

    Cons

    Unorganized because it was a new company

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  5. 1.0
    Current Employee, more than 3 years

    Please Replace Management

    Jun 16, 2019 - Customer Service Representative in Concord, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Getting to help customers.

    Cons

    This place lacks professionalism and managers need more training on how to conduct their jobs. The managers will do a anything to protect their jobs including lying and throwing you under the bus. Employees are disposables and there is a very high turn over rate. The ones that stay are the ones in the “clique” that don’t want to work or do their jobs.

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  6. 4.0
    Current Employee, more than 1 year

    General Management

    Jun 2, 2017 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I love my job, I love coming to work everyday - each day is different. The leadership team is open to new things and places employee engagement as a priority. One of the biggest pros is the people. We have great people who work hard, have fun and enjoy working with each other.

    Cons

    We work hard and run fast. We aggressively seek to move into other markets, including international markets as of last year. This is good but you have to be adaptable and ok with change.

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  7. 1.0
    Former Employee, more than 1 year

    Customer Care

    Nov 5, 2017 - Customer Care in Huntersville, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The pay is good is a bit more than your average call center. The knowledge gained about the energy service.

    Cons

    The supervisors are awfully good at being lazy. They tend to hinder growth in the company for new people. The actual job itself sucks since it is %90 complaints for the calls you get. The sales structure is having a 3rd party company such as ACN or other similar companies do the sales. Those 3rd party companies go to extremes to get their commission, like stealing utility bills from mailboxes or from homes and enrolling people into something they didn't agree. They also misinform or lie to the customers all the time, which most of the time they enroll the customers into overpriced contracts that will have fees for cancelling. Once you get to experience the work ethic of these lazy management for 2 years it will definitely get you to start looking for better opportunities.

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  8. 3.0
    Former Employee, more than 1 year

    Mostly Good

    May 2, 2018 - Store Manager in Huntersville, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good vacation, positive atmosphere, nice location, easy parking.

    Cons

    No upward opportunity. Employees there 4-5 years still doing the exact same job while the company has grown from 40 to 200 people. Other than the top 20 people giving themselves title increases every year everyone is brought in from the outside. Most the top people are very nice.

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  9. 5.0
    Former Employee, more than 1 year

    Commercial Sales Manager

    Jun 22, 2016 - Inside Commercial Sales Manager in Mooresville, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    High energy, tremendous executive team, ability to grow within the company

    Cons

    While I worked there the firm was in start-up mode, there are always going to be issues that pop-up at this stage in the company life cycle, nothing sticks out as a con though.

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  10. 3.0
    Current Employee, more than 1 year

    Great Company

    Jun 13, 2017 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great work enviroment. Great way to build your resume.

    Cons

    Management is unorganized and nothing is the same across the company.

    1 person found this review helpful
Viewing 1 - 10 of 16 Reviews

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