YP Reviews | Glassdoor

YP Reviews

Updated August 17, 2017
1,461 reviews

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2.8
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YP Chief Executive Officer Jared Rowe
Jared Rowe
134 Ratings

1,461 Employee Reviews

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Pros
  • PTO time is great, work/life balance is great (in 85 reviews)

  • supportive managers that help you achieve your goals, cares about customers, good benefits, cutting edge (in 65 reviews)

Cons
  • Difficulty finding time to sell because of all the office work on the sales reps plates (in 55 reviews)

  • Upper-management trys to be efficient but it turns out to be micromanaging in most cases (in 55 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (6)

    "Change in Our Industry is inevitable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AREA SALES MANAGER in Reno, NV
    Current Employee - AREA SALES MANAGER in Reno, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at YP full-time (More than 10 years)

    Pros

    There are two things I know for sure:
    1.You can't change the direction of the wind, but you must adjust your sails to reach your destination.
    2. It's not the strongest of species that survive, nor the most intelligent. It is the one that is most adaptable to change that survives.

    I have been with this company through many phases for the last 17 years. Prior to that I was self employed for 16 years. At fist I have to admit I felt guilty for all the opportunity and pay that was available for those willing to roll up their sleeves and work. Being self employed for years that is all you get to do and you can't turn it off and go home when the bell rings at 6.
     Yes we have had challenges moving from a print centric model to a digital and print but we are doing it and now with more direction than in the past. Many companies trying the same have not done near as well. We have world class products that deliver a solid cost per lead that help SMB's grow their businesses.
    I have had friends and colleagues leave YP in search of greener pastures only after 6 months reach out and want to come back. It is a great place to work, if you want to work!
    Just remember the grass may be greener on the other side , however, it is not any easier to mow.
    We have an exciting future and great leadership team in place to lead us where we need to go.
     We own the best print products and online yellow pages hands down - so bundling those with our other offerings makes it exciting to get in front of clients and share the opportunities to grow their businesses!
    Thank You YP!

    Cons

    Honestly? Compared to the challenges you will face in the digital arena if that is where you are choosing to work, there are none.

    Advice to Management

    We are moving in the right direction! Thanks for your continued support.


  2. Helpful (1)

    "YP Director salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Glendale, CA
    Current Employee - Director in Glendale, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at YP full-time (More than 5 years)

    Pros

    Good compensation
    Fair benefits for industry
    Great people
    One of the few "Internet / tech" companies on the East side.

    Cons

    Declining industry
    Volatility
    Many leadership changes
    Slow career development
    Rising benefit costs

    Advice to Management

    Invest more in employee retention to ensure business continuity and productivity.

  3. Helpful (1)

    "analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Programmer Analyst in Glendale, CA
    Current Employee - Programmer Analyst in Glendale, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at YP full-time (More than a year)

    Pros

    flexible work schedule e.g. work from home for some teams. depend on who do you have for you managers. great benefits like up to 5% match 401k. yearly bonus etc

    Cons

    a lot of changes and restructuring.

    Advice to Management

    make employees morale happier at the workplace and don't take the healthy snacks away from us.


  4. "Full Time Sales Ops"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Detroit, MI
    Former Employee - Anonymous Employee in Detroit, MI
    Neutral Outlook
    Approves of CEO

    I worked at YP (More than 10 years)

    Pros

    Great People to work with.

    Cons

    Company direction is always in flux


  5. "Avoid this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Reporting Manager in Atlanta, GA
    Current Employee - Financial Reporting Manager in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at YP full-time (More than 3 years)

    Pros

    Great opportunity to learn and grow.

    Cons

    Declining business which creates great uncertainty for continued employment.


  6. Helpful (1)

    "Digital Media Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Media Account Manager in Seattle, WA
    Current Employee - Digital Media Account Manager in Seattle, WA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at YP full-time (More than 5 years)

    Pros

    Great money, great flexibility, Depending on you manager, everything can be wonderful and the true experience you would want, or you can have a manager that sucks and that changes everything. I've experienced both types and luckily only had to deal with the bad manager for 1 year out of my nearly 7 years with YP. YP has great benefits, wonderful bonuses, and recognition to those that excel.

    Cons

    Some products don't work, Saturn, the new platform to sell on, is malfunctioning much of the time, and just recently we were bought out by Dex Media. Some of us that we thought were lifers at YP, may not be after all.

    Advice to Management

    Fire those micro managing, power thriving, authoritarian managers. That stuff does not work!


  7. Helpful (1)

    "Campaign Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Campaign Manager in Atlanta, GA
    Current Employee - Campaign Manager in Atlanta, GA
    Recommends

    I have been working at YP full-time (More than 3 years)

    Pros

    great people, flexible schedule, great benefits

    Cons

    not a lot of room to move up

    YP Response

    Aug 14, 2017 – Manager, Online Reputation Management

    Thank you for 3+ years of service. Your contributions are greatly appreciated!

  8. Helpful (2)

    "So Much Potential - Too Much Red Tape"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ad Operations Manager
    Current Employee - Ad Operations Manager
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at YP full-time (More than 3 years)

    Pros

    'Agency' snacks/break-room amenities (pre takeover by Dex)
    Modest Benefits
    Fair Salary
    Room for Growth
    Autonomy in Work

    Cons

    Slow to Adapt to Change
    Unqualified Sr. Management/Leaders
    One-Track Work
    Siloed Teams

    Advice to Management

    Just because it's always been a process, doesn't mean its right or optimal. Be willing to be humble, admit you were wrong, and adapt with the best strategy moving forward. There is a lot of raw talent spread across the various teams, but they are often hamstrung by clumsy leadership.


  9. "Smart and committed team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Tucker, GA
    Former Employee - Operations Manager in Tucker, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at YP (More than a year)

    Pros

    The people are fantastic and committed to supporting needs for small and medium businesses. Regardless of the custom need, they will find a way to deliver.

    Cons

    High turn over in sales teams, and some unscrupulous sellers result in products being sold that benefit sellers, but not customers. This isn't wide spread, but is in very specific locations.

    Advice to Management

    Dig in to the sales process. There is a reason some areas are hot-spots of dissatisfaction.


  10. Helpful (1)

    "Great Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at YP full-time

    Pros

    Great People and Fun Environment

    Cons

    Spend more time on paperwork and less time meeting clients


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