YP Reviews | Glassdoor

YP Reviews

Updated May 23, 2017
1,365 reviews

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Full-time Part-time

2.7
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YP Chief Executive Officer Jared Rowe
Jared Rowe
86 Ratings

1,365 Employee Reviews

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Pros
  • PTO time is great, work/life balance is great (in 78 reviews)

  • supportive managers that help you achieve your goals, cares about customers, good benefits, cutting edge (in 63 reviews)

Cons
  • Difficulty finding time to sell because of all the office work on the sales reps plates (in 54 reviews)

  • Upper-management trys to be efficient but it turns out to be micromanaging in most cases (in 53 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Change in Our Industry is inevitable"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AREA SALES MANAGER in Reno, NV
    Current Employee - AREA SALES MANAGER in Reno, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at YP full-time (More than 10 years)

    Pros

    There are two things I know for sure:
    1.You can't change the direction of the wind, but you must adjust your sails to reach your destination.
    2. It's not the strongest of species that survive, nor the most intelligent. It is the one that is most adaptable to change that survives.

    I have been with this company through many phases for the last 17 years. Prior to that I was self employed for 16 years. At fist I have to admit I felt guilty for all the opportunity and pay that was available for those willing to roll up their sleeves and work. Being self employed for years that is all you get to do and you can't turn it off and go home when the bell rings at 6.
     Yes we have had challenges moving from a print centric model to a digital and print but we are doing it and now with more direction than in the past. Many companies trying the same have not done near as well. We have world class products that deliver a solid cost per lead that help SMB's grow their businesses.
    I have had friends and colleagues leave YP in search of greener pastures only after 6 months reach out and want to come back. It is a great place to work, if you want to work!
    Just remember the grass may be greener on the other side , however, it is not any easier to mow.
    We have an exciting future and great leadership team in place to lead us where we need to go.
     We own the best print products and online yellow pages hands down - so bundling those with our other offerings makes it exciting to get in front of clients and share the opportunities to grow their businesses!
    Thank You YP!

    Cons

    Honestly? Compared to the challenges you will face in the digital arena if that is where you are choosing to work, there are none.

    Advice to Management

    We are moving in the right direction! Thanks for your continued support.


  2. Helpful (1)

    "Not a career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Digital Sales Executive in Elizabeth, NJ
    Former Employee - Digital Sales Executive in Elizabeth, NJ
    Doesn't Recommend

    I worked at YP full-time (More than a year)

    Pros

    money, work from home, cool coworkers

    Cons

    lazy management, low performing products, customer disputes


  3. Helpful (1)

    "Some good, some bad."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Glendale, CA
    Former Employee - Senior Software Engineer in Glendale, CA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at YP full-time (More than 3 years)

    Pros

    Good people, and a generally supportive environment for developers. Lots of push for change in the organization, which holds some promise.

    Cons

    No real tech innovation - just a lot of "me too" products and plumbing to external vendors. The push for change has not necessarily left the best and the brightest behind.

    Advice to Management

    Once the dust settles, it will be interesting to see where the company goes next.

    YP Response

    May 22, 2017 – Manager, Online Reputation Management

    Hello! Thank you for taking the time to right your honest review. I'm equal parts happy and sad to read it. I am happy that you felt the people and environment were good for you but sad to read ... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    "High Turnover"

    Star Star Star Star Star
    Former Employee - Digital Sales Executive in Detroit, MI
    Former Employee - Digital Sales Executive in Detroit, MI
    Doesn't Recommend

    I worked at YP full-time (More than a year)

    Pros

    Established Company
    Large Market Share
    Strong Tech Development Team

    Cons

    Recycled Lead Lists for Sales
    Heavy Use of Cold Calling
    Outdated Management Styles

    YP Response

    May 22, 2017 – Manager, Online Reputation Management

    Hi! Thanks for your review and your time here. I'm sorry to hear about the cons you list and I will get in touch with the Detroit reps to see what can be done as we take every pro and con ... More


  6. "Great SEM Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tucker, GA
    Current Employee - Anonymous Employee in Tucker, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at YP full-time (More than 3 years)

    Pros

    Work/Life Balance is great. The new CEO is moving this company in the right direction and there's room to grow. Pay is competitive to other companies and the job itself is rewarding.

    Cons

    Some of the upper management seems to be afraid of having competent individuals move up in order to protect their positions to at times it feels that you are stuck where you are once you hit a certain level but even that is not a hard 'con' so to speak.

    Advice to Management

    Focus on career development for your employees a bit more, but again, the new CEO and management is working hard on it so, keep doing what you are doing.


  7. Helpful (2)

    "Premise Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Premise Account Executive in Madison Heights, MI
    Current Employee - Premise Account Executive in Madison Heights, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at YP (More than 5 years)

    Pros

    Awesome leadership team! Benefits, vacation time and constant training of new products.

    Cons

    some of the platforms we use could be intertwined to just one instead of multiple platforms.

    Advice to Management

    none-keep up the good work

    YP Response

    Apr 20, 2017 – Manager, Online Reputation Management

    Hello! Thank you for your review. Very happy to hear you are happy and enjoy your work environment. If there is anything I can do for you, please let me know. You can email me at comments@yp.com ... More


  8. Helpful (4)

    "Don't do it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Acc in Birmingham, AL
    Current Employee - Acc in Birmingham, AL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at YP full-time

    Pros

    "possibilty to make good money"

    Cons

    you have to fight last year's rate and no matter if the customer pays 200 or 2000 already- you have to increase the account and if they cancel, even if you weren't the previous manager, that will hit your sells and you may end owing the COMPANY money and risk your job.

    Advice to Management

    I would recommend management is upfront in training about the process of losing accounts and how you can be fired if you don't save them.


  9. Helpful (1)

    "Key Accounts Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Key Accounts Executive in Agoura Hills, CA
    Current Employee - Key Accounts Executive in Agoura Hills, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at YP full-time (More than 10 years)

    Pros

    I have been with the company for almost 30 years and I still love my job. We are the leader in our industry, growing with the ever changing digital landscape, I love my customers, most of whom I have worked with for years, love watching their businesses grow and being a part of their success

    Cons

    Adapting from a print only to a digital and print company has not been easy

    Advice to Management

    Continue to invest in making the products we sell as strong as possible.

    YP Response

    Apr 17, 2017 – Manager, Online Reputation Management

    Hello and thank you for taking the time to write your review. We appreciate your time with us and helping us grow small businesses for the last 30 years! It is because of you that we are able to ... More


  10. Helpful (5)

    "Product Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Glendale, CA
    Former Employee - Anonymous Employee in Glendale, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at YP full-time (More than 10 years)

    Pros

    Great Salary and the people I worked with were great to be around.

    Cons

    For several years the company has been unstable because of bad Corporate leadership. For years the last CEO, brought in terrible leaders. Just because some. Of them had degrees from prestigious schools, but were terrible at running a business. I new CEO is just as bad, for the people he brought aboard are do nothing stoogies. All of the employees are afraid the company will be sold and everyone will face being laid off. Just like hundreds of people at yp recently were.

    YP Response

    Apr 28, 2017 – Manager, Online Reputation Management

    Hi! I am sorry to read your review and the negative experience you had here. I do agree that things needed to change and they have over the course of the last year. The new CEO has come in and ... More


  11. Helpful (2)

    "Digital Sales Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Sales Executive in Indianapolis, IN
    Current Employee - Digital Sales Executive in Indianapolis, IN
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at YP full-time (More than a year)

    Pros

    The income is good with a very large commission pay out for the top sellers, The performance Manager is great, and if you looking to be promoted within there is room for advancement.

    Cons

    Commission chargebacks, Product training is not "hands on" so I hope you like watching videos to be trained, the fulfillment process after the sale is intense and because it is contracted out it often is incorrect. Horrible training with the system sales input and processing.


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