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YP Reviews

Updated January 5, 2018
1,480 reviews

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1,480 Employee Reviews

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Pros
  • PTO time is great, work/life balance is great (in 85 reviews)

  • supportive managers that help you achieve your goals, cares about customers, good benefits, cutting edge (in 65 reviews)

Cons
  • Upper management before the take-over was viewed negatively by virtually everyone (in 58 reviews)

  • Difficulty finding time to sell because of all the office work on the sales reps plates (in 55 reviews)

More Pros and Cons

  1. Helpful (4)

    "Success Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Maryland Heights, MO
    Current Employee - Anonymous Employee in Maryland Heights, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at YP full-time (More than 3 years)

    Pros

    Good benefits, good pay, Flexible schedule, good time off, nice staff, and you are allowed to organize your work how you like.

    Cons

    Hard to grow with the company, always scared they might restructure and get rid of your job, sometimes work is judged off of factors out of your control.

    Advice to Management

    Inspire employees to work harder by providing fair metrics for measuring their performance.


  2. Helpful (10)

    "great people, decent pay, but limited opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Fulfillment Specialist in Glendale, CA
    Former Employee - Senior Fulfillment Specialist in Glendale, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at YP full-time (More than a year)

    Pros

    both my immediate management team and my co-workers were great to work with.

    Cons

    there isn't a lot of room for advancement and the technology is stale

    Advice to Management

    as much as I enjoyed working here there is no room for advancement for people on the creative side of the advertising business. the platforms being used to create the landing pages is stale and really limits what can be done with a landing page. now that a lot of creative work is being outsourced of India, the quality of the landing pages is getting even worse and no one in upper management seems to be bothered. we get a lot of complaints/cancellations because the landing pages are not as robust as the competitors. take the time to listen to the creative team and work on creating products that are actually competitive in the marketplace instead of outsourcing outdated products that customers are clearly not happy with.

    YP Response

    Oct 4, 2016 – Manager, Online Reputation Management

    Hi!

    Thanks for the review. I am very happy to hear that your management and co-workers were great to work with. We have definitely worked on making our products better on both the creative side... More

  3. "AE Sales"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Lots of opportunity if you put in the work. Great people to work with.

    Cons

    Stability of company and changes are constantly being made.


  4. Helpful (6)

    "Senior Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Fast paced and lots of change and exciting work projects

    Cons

    Disconnect between leadership direction and rank and file regarding work environment and employee needs

    Advice to Management

    Survey your people to see what they need to be successful


  5. Helpful (9)

    "Sales Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at YP full-time (Less than a year)

    Pros

    Training was decent except we in the NY office were told to do things differently than the way we were trained. It wasn't until months later when the office was way behind in sales did they start trying to retrain us and implement the new sales methods. Pay was also OK. They basically bribed us with an additional 30k bonus because they knew it was the only way to keep SEs after shifting to an territory market plan.

    Cons

    Unfortunately I have many cons to write about. First off we were never given a clear understanding of our goals/quotas. The main manager in NY is ok however the Sales Managers do not care one bit about their team. They pretend to but will only pay attention to top closers and seem to forget about the team members who need the most help. One manager in particular has mostly negative things to say to their team and is constantly putting the team down but thinks that they are actually being encouraging. We are not children and stupid little memes are not inspiring but condescending. This person barely acknowledges the hard work people are putting in and only care about one thing. SALES. I am not sure about the rest of the company but the attitude in NY is that the sale is more important than the customer. If the products/service provided even a fraction of the ROI that is projected for the customer than we wouldnt have such a high cancellation rate from customers. Upper management likes to blame irresponsible SEs but in reality the service provides very little to its customers. Also the company has been bought and sold/tried to rebrand itself numerous times in the last few decades and it has been told to all employees that there isnt a clear direction of where YP is headed.

    Advice to Management

    Fire all the ineffective managers. Sure an individual needs to take responsiblty for themselves but as the saying goes. There are no bad employees, only bad managers.


  6. Helpful (8)

    "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Digital Media Consultant in Tukwila, WA
    Former Employee - Digital Media Consultant in Tukwila, WA
    Doesn't Recommend
    Negative Outlook

    I worked at YP full-time (More than a year)

    Pros

    Intro into Digital Media if you can last a year.

    Cons

    Training is door to door salesmen type focused on numbers rather then building customer relationships. Culture is toxic. Operation end training is basically sink or swim and obsolete! Not team oriented rather your played against each other. It's a good old boys club that isn't IT competitive in today's market. SEO savy clients will not switch to SEM.

    The company is based on ppl who are "Hustlers" and would sell there own grandmother.

    Advice to Management

    Management is the problem. Fire everyone except Ofilia...

    YP Response

    Dec 2, 2016 – Manager, Online Reputation Management

    Hello!

    Thank you for taking the time to write your review. I am sorry to hear that the work environment for you in WA wasn't as good as it could have been for you. I am not sure when you worked... More


  7. Helpful (8)

    "Once was a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Dedicated, loyal and hardworking workforce

    Cons

    Senior Management short sighted and can be ruthless on the employees.

    Advice to Management

    Truly focus on the customer and your employees like you preach instead of positioning the business to be sold.

  8. Helpful (13)

    "Sales Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Digital Sales Executive in Minneapolis, MN
    Former Employee - Digital Sales Executive in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at YP (More than a year)

    Pros

    You are able to make a lot of money if you're willing to work...and by that I mean you're really going to have to work. It's a cutthroat market and only a few have what it takes to succeed.
    You get to run your own schedule, however this doesn't mean you get to golf by the afternoon. I was in my early 20's when I worked here and I know for a fact I was putting in more hours than any of my friends or peers.

    Cons

    No work life balance, organizational disarray, false promises to its' salesforce, keep restructuring commission structure, almost a sinking ship

    Advice to Management

    Your sales team is your greatest asset...believe me it IS NOT your products! Need to lead instead of order, and I understand why you cannot do that (outside capital) so really best of luck...you gave me the tools to be an amazing sales professional but it was never a career.

    YP Response

    Sep 26, 2016 – Manager, Online Reputation Management

    Hello! Thanks for coming on and giving us such a great and detailed review. While it is obviously sad to read that your time here wasn't more enjoyable, I'm happy to see you did learn the necessary... More


  9. Helpful (1)

    "Sales"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Money can be good if you stay on top and don't have any accounts go bad on you

    Cons

    Pressure, micromanaging and lots of changes which is fine but need direction


  10. Helpful (4)

    "Digital Sales Executive"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at YP full-time

    Pros

    Run! They only care about themselves and their bonuses. Plus being all over the staff.

    Cons

    Management that cheat on their partners. Disgusting.

    YP Response

    Dec 2, 2016 – Manager, Online Reputation Management

    Hello,

    Thank you for your review. I am concerned about the office you worked in and would love to understand better what went wrong for you. I am also not sure when you worked where you worked but... More


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