YP Reviews | Glassdoor

YP Reviews

Updated April 24, 2017
1,351 reviews

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Full-time Part-time

1,351 Employee Reviews

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Pros
  • PTO time is great, work/life balance is great (in 76 reviews)

  • supportive managers that help you achieve your goals, cares about customers, good benefits, cutting edge (in 63 reviews)

Cons
  • Difficulty finding time to sell because of all the office work on the sales reps plates (in 54 reviews)

  • Upper-management trys to be efficient but it turns out to be micromanaging in most cases (in 51 reviews)

More Pros and Cons

  1. Helpful (8)

    "Run away! People quitting like crazy."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Premise Sales Representative in Oklahoma City, OK
    Former Employee - Premise Sales Representative in Oklahoma City, OK
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at YP full-time (More than a year)

    Pros

    Uncapped commission. Car allowance. Freedom to work from home. Most reps have a side job they do to make money.

    Cons

    Management. All they care about are numbers not people. There have been several great people quit within the last month and more to follow. Sell a bill of good to customers with products that don't work. Hold clients hostage to contracts and threaten to sue customers.

    Advice to Management

    Quit. Save everyone the heartache. Bring in fresh people who don't have yellow page phone book background.

    YP Response

    Dec 28, 2016 – Manager, Online Reputation Management

    Hello! Thank you for taking the time to write your review. I'm sorry to read about your overall negative experience here at YP and we take that to heart. It's hard to take a few instances that ... More


  2. Helpful (3)

    "Performance Manager"

    Star Star Star Star Star
    Former Employee - Performance Manager in Charlotte, NC
    Former Employee - Performance Manager in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at YP (More than 3 years)

    Pros

    The salary was very competitive.

    Cons

    There was no growth within our department


  3. Helpful (7)

    "Premise Advertising Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Premise Account Executive in Gold River, CA
    Former Employee - Premise Account Executive in Gold River, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at YP (More than 8 years)

    Pros

    It was a better co before YP took over & destroyed the business

    Cons

    The products they force you to sell do not work
    Unrealistic sales quotas
    Management has no idea how to do their job or help their team, they are just trying to keep theirs
    A sales union that does nothing for their members other than steal union dues from them so they can have a job


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  5. Helpful (4)

    "Digital Sales Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Sales Executive in Portland, OR
    Current Employee - Digital Sales Executive in Portland, OR
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at YP full-time (More than 3 years)

    Pros

    Above average pay, lots of paid time off, independence, car allowance, based out of home office, company is getting better at providing support to customer base.

    Cons

    Some products just don't work. You will spend way to much time quality checking products after launch only to fix and have to refix. Many departments do not work together efficiently to resolve a common issue.

    Advice to Management

    Figure out how to better launch your products. Develop a much kinder approach to calling accounts that are running past due. Never any time to take Paid time off, provide quota adjustment for paid time off.


  6. Helpful (7)

    "poorly run company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AREA SALES MANAGER in Dallas, TX
    Current Employee - AREA SALES MANAGER in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at YP full-time (More than 5 years)

    Pros

    used to be a good company

    Cons

    most products are vendored out
    most products don't work
    senior leadership is out of touch
    company is trying to get sold
    too many lies
    micromanage its employees
    cereberus should have dumped them years ago
    old boy network still aliove

    Advice to Management

    see above


  7. Helpful (4)

    "Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Birmingham, AL
    Current Employee - Account Manager in Birmingham, AL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at YP (Less than a year)

    Pros

    You determine your own salary.

    Cons

    Poor management, never-ending changes, and a high turnover rate

    Advice to Management

    n/a


  8. "Digital sales exec"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - BUSINESS MARKETING EXECUTIVE in Hephzibah, GA
    Current Employee - BUSINESS MARKETING EXECUTIVE in Hephzibah, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at YP full-time (More than a year)

    Pros

    great products, good management and pay. Management really cares about the success of their teams. Yp really wants to help businesses and will stand behind their solutions.

    Cons

    not a lot of opportunity to advance and company needs to improve the leads it delivers to sales executives. The sales cycles are long because most sales are gained from cold calling and door to door sales

    Advice to Management

    Continue to focus on how you can help your reps and try to get new sales processes implemented so that the goals that are set for sales are attainable


  9. Helpful (4)

    "Over promise and under deliver"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Digital Marketing Specialist in Tukwila, WA
    Former Employee - Digital Marketing Specialist in Tukwila, WA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at YP full-time (More than a year)

    Pros

    Variety of products, company has been around for a long time, AT&T is father company, online directory comes in all at&t phones, attractive commission plan

    Cons

    Products are overpriced, it is very difficult to help a client cancel their account, inherent account's cancelations goes against your numbers, very cut throw sales cycle.

    Advice to Management

    Nothing to sa about them. They are great


  10. "Media Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Media Consultant in Salt Lake City, UT
    Current Employee - Digital Media Consultant in Salt Lake City, UT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at YP full-time (More than 3 years)

    Pros

    Lots of support and learning opportunities

    Cons

    Back end is slow to respond

    Advice to Management

    Do more to make the customer #1


  11. Helpful (10)

    "great people, decent pay, but limited opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Fulfillment Specialist in Glendale, CA
    Former Employee - Senior Fulfillment Specialist in Glendale, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at YP full-time (More than a year)

    Pros

    both my immediate management team and my co-workers were great to work with.

    Cons

    there isn't a lot of room for advancement and the technology is stale

    Advice to Management

    as much as I enjoyed working here there is no room for advancement for people on the creative side of the advertising business. the platforms being used to create the landing pages is stale and really limits what can be done with a landing page. now that a lot of creative work is being outsourced of India, the quality of the landing pages is getting even worse and no one in upper management seems to be bothered. we get a lot of complaints/cancellations because the landing pages are not as robust as the competitors. take the time to listen to the creative team and work on creating products that are actually competitive in the marketplace instead of outsourcing outdated products that customers are clearly not happy with.

    YP Response

    Oct 4, 2016 – Manager, Online Reputation Management

    Hi! Thanks for the review. I am very happy to hear that your management and co-workers were great to work with. We have definitely worked on making our products better on both the creative side ... More


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