YP Reviews in San Francisco, CA | Glassdoor

YP San Francisco Reviews

Updated February 20, 2017
40 reviews

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San Francisco, CA

2.5
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YP Chief Executive Officer Jared Rowe
Jared Rowe
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40 Employee Reviews

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Pros
  • PTO time is great, work/life balance is great (in 76 reviews)

  • supportive managers that help you achieve your goals, cares about customers, good benefits, cutting edge (in 63 reviews)

Cons
  • Difficulty finding time to sell because of all the office work on the sales reps plates (in 54 reviews)

  • Upper-management trys to be efficient but it turns out to be micromanaging in most cases (in 51 reviews)

More Pros and Cons

  1. Helpful (2)

    "Senior Software Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in San Francisco, CA
    Former Employee - Senior Software Engineer in San Francisco, CA

    I worked at YP full-time (More than 3 years)

    Pros

    Learning New Technologies . Good benefits , Flexible work hours .

    Cons

    Challenging expectations , still in start up mode.

    Advice to Management

    Realistic expectations . Better vision without frequent pivots


  2. Helpful (5)

    "Software Lead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Lead Engineer in San Francisco, CA
    Current Employee - Senior Software Lead Engineer in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook

    I have been working at YP (More than a year)

    Pros

    Good people to work with.

    Cons

    Not a technology oriented company. Does not recognize technology it has.


  3. Helpful (4)

    "Middle Management Dominated Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in San Francisco, CA
    Former Employee - Senior Software Engineer in San Francisco, CA
    Doesn't Recommend
    Negative Outlook

    Pros

    90% of people put in, at most, 30 hours/week. So if you are looking for a work/life balance that leans towards the later, this is a good place.

    Cons

    This is a company that thrived during the Yellow Page Print Book era, but is ill-equipped to make the transition to the digital era. It's one of those companies where people quickly learn it's perfectly fine to ignore emails and treat co-workers with disdain. As long as there is no paper trail, you are free to be as big a jerk as you want. The working atmosphere at this company is toxic. Unless you are looking to cruise for a few months and not work too hard, I would recommend to stay far away from this place.

    Advice to Management

    If you are going to empower a group of politically aggressive, program managers that treat engineers as kindergartners, don't be surprised when your product performs accordingly. In my time at the company, every technical person with a modicum of talent left.


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  5. Helpful (7)

    "Product Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at YP full-time (More than 8 years)

    Pros

    The company has some very talented people, particularly in the digital technology area. The company is investing heavily in new systems and technologies to transform the business.

    Cons

    The company is growth-challenged, and is consequently losing share in a growing digital advertising market. The company does not have a very forward-looking product roadmap.

    Advice to Management

    I believe the company would benefit from focusing on fewer products and investing heavily to make them world-class. The product line is a bit of a one-stop shop of "me too" products.


  6. Helpful (7)

    "Legacy Company with issues"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at YP full-time (More than a year)

    Pros

    Great teams that work hard to reach goals. Wonderful management and potential for career growth.

    Cons

    YP is a a huge company and there are a lot of key issues that go unresolved. Their products are inferior in todays market and their custom happiness is sub par.

    Advice to Management

    Wrk with marketing to improve the brand, offerings, and services


  7. Helpful (5)

    "DSE"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Sales Executive in San Francisco, CA
    Current Employee - Digital Sales Executive in San Francisco, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at YP full-time

    Pros

    Outside sales flexibility , gas allowance, benefits, good commissions if you sell consistently.

    Cons

    Tiered payout to get paid on commissions, chargebacks, base is low for industry standard, must be a hunter willing to work long hours, too many changes with products, laptops are outdated, managers can be lazy and do the minimum amount of work, too often the managers hired have never sold our products or have any knowledge of advertising. Union dues, support from most departments is weak.

    Advice to Management

    Hire people who are qualified, understand advertising sales, digital, direct mail, etc...Stop hiring due to favoritism when the person promoted has no management skills.

    YP Response

    Feb 29, 2016 – Recruiting Business Partner, Programs

    Thank you for your advice, and for your review.


  8. Helpful (19)

    "Advertising Sales Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Media Advertising Sales in San Francisco, CA
    Current Employee - Digital Media Advertising Sales in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at YP full-time (More than 10 years)

    Pros

    Great job if you don't care about your income or work life. The fact is any positive reviews you read are written by YP Cerberus managers under the direction of YP CEO David Krantz. Mr. Krantz is desperately demanding management to post positive reviews under sites like Glass Door because he believes perception is reality. The reality is YP Holdings is a sinking ship destined for the salvage yard at Cerberus Private Equity Firm.

    Cons

    YP is a faux LLC Holding Company created by Cerberus Private Equity Firm for the sole purpose of creating a financial shell game. Cerberus has wrung most of the revenue out of the former AT&T Advertising division and is now in the process of churning and burning through employees while trying to create the illusion of a growing company. In reality, YP Cerberus is just a piece of paper in Cerberus' investment portfolio. Cerberus Private Equity Firm is not investing in this company, they are dismantling it just as they have done with Chrysler, Albertson's, Safeway, etc. Want proof? Since aquiring AT&T Advertising in 2012, Cerberus has been outsourcing most non sales jobs to India. The majority of SEM and Digital Advertising programs are now fulfilled in India by poorly trained people with limited English speaking skills. Cerberus just closed 4 YP call centers laying off hundreds of inside sales reps and sales managers. Most recently, YP Cerberus just implemented a sales performance plan with nearly impossible sales goals that is specifically designed to get rid of the all the remaining older, tenured sales reps and replace them with younger, naive sales reps in an attempt to inflate YP's rapidly declining customer base. These new sales reps are churned and burned in under a year. White collar crime or whatever you want to call it, YP Cerberus is nothing more than a smoke & mirrors corporation. There is nothing here for anyone, not even for someone looking for an entry level sales job. No training, high stress, micro management and if you are lucky enough to earn any commissions, YP Cerberus has a system in place that forces you to pay them back at the end of the year. Even if you are desperately in need of a job, look elsewhere, this company will use and abuse you, then take back all of your commissions before they kick you to the curb.

    Advice to Management

    Any manager that believes they have a career in this company is naive. Why would any professional want to work for a company with poor brand perception, years of layoffs, poor sales and bad public relations. Senior leadership has absolutely no sense of humanity or decency so any advice falls on deaf ears.


  9. Helpful (6)

    "Customers are now actively avoiding YP, (a Cerburus Company), because of reputation."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in San Francisco, CA
    Current Employee - Account Executive in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at YP full-time (More than 10 years)

    Pros

    There are great people that are working here and the camaraderie is fantastic. ... almost like a band of brothers, but then, that could be because the performance program is designed to fire tenured and non tenured reps accounting for very high churn.

    Cons

    Products. Bottom line. We are pushed extremely hard to sell new, but no one is having success. New Digital Reps, hired strictly for bringing in new money are being churned every 90 days because they are NOT selling anything. Sales reps are being blamed for this lack of new selling, but it is almost impossible to sell SEM products where more than half of the budget may go to the management fee. It is well known that Cerberus has been wanting to sell YP for some time, which leads me to believe that developing cutting edge products is not part of the business model. There are websites in the marketplace that allow emailing, texting and are industry specific, whereas we are still selling five page websites from eight years ago with no new features. At this point, many DIY free websites look better than ours. I find, customers are focused on performance, not ROI. Don't get me wrong, ROI is important, but it is the level of ROI and that is a place where the products come up very short.

    Advice to Management

    There is a cognitive dissonance between sales leadership view of our products and what our customer's and potential customer's view of our products. Until we develop products and actually have best of class performance, we will continue on this downward slide.

    YP Response

    Mar 8, 2016 – Manager, Online Reputation Management

    Thank you so much for this fantastic review. Although you bring up some serious negative points, it is honest reviews like your that will help make us better each and every day. We will take your ... More


  10. "Good place to work, learn and apply knowledge"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor in San Francisco, CA
    Current Contractor - Anonymous Contractor in San Francisco, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at YP as a contractor (Less than a year)

    Pros

    Good teams with growing momentum

    Cons

    Slow to change and adapt, but holds good signs of turning it around.

    Advice to Management

    Please do more to encourage and embrace innovation at a fast pace!


  11. Helpful (12)

    "Advertising Sales, 14 Years"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Outside Sales Representative in San Francisco, CA
    Current Employee - Outside Sales Representative in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at YP full-time (More than 10 years)

    Pros

    There really is not a whole lot to recommend about this job since the products are outdated and fulfilled poorly. Wages are going down and benefits are getting slashed.

    Cons

    Unbearable micromanagement. Since the company is owned by Cerberus, the massive push to get revenue handled is for window dressing to sell the company. Decisions on products, fulfillment etc are not based on the desire to create a long term viable company, rather everything is designed for a quick resale and whoever buys the company will have a huge mess trying to improve customer relations and products. Pay has gone downhill quickly. Sales reps are required to sell, manage accounts, be the data entry clerk, followup with slow pay customers and are responsible for much of the fulfillment which means reps are doing everything and given very little time to actually sell.

    Advice to Management

    The sad reality is that managers have to drink to kool-aid to maintain there position in the company, so we have all the people cheering and no one actually willing to discuss the failure of the current product line or willing to even admit the flaws to find remedy for them. Very sad because the potential is there... but not with this product line up or current leadership.


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