YP Senior Manager Reviews | Glassdoor

YP Senior Manager Reviews

19 reviews

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Senior Manager

3.5
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YP Chief Executive Officer Jared Rowe
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Employee Reviews

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Pros
  • PTO time is great, work/life balance is great (in 70 reviews)

  • supportive managers that help you achieve your goals, cares about customers, good benefits, cutting edge (in 60 reviews)

Cons
  • The sales reps never seem to be Motivated which i think affected the whole sales floor (in 49 reviews)

  • YP is known more for relationship selling than innovation or customer service (in 46 reviews)

More Pros and Cons

  1. Helpful (2)

    "Great Company - Great Boss"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Campaign Manager in Glendale, CA
    Current Employee - Senior Campaign Manager in Glendale, CA
    Recommends

    I have been working at YP full-time (More than a year)

    Pros

    - No micromanaging.
    - Somewhat flexible hours.
    - Decent pay and benefits.
    - Office perks: food, cafeteria, free parking.
    - Best boss I've had so far.

    Cons

    None really except large office floor with unknown faces


  2. Helpful (5)

    "Senior SEM Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior SEM Account Manager in Delray Beach, FL
    Former Employee - Senior SEM Account Manager in Delray Beach, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at YP (More than a year)

    Pros

    Great facilities. great team, and the company is stable.

    Cons

    Too many accounts per individual and the salary is simply too low

    Advice to Management

    You really need to listen to the people who provide product fulfillment when making business decisions. You are disconnected and it shows.


  3. Helpful (8)

    "This company will give you suicidal thoughts!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Tucker, GA
    Current Employee - Senior Manager in Tucker, GA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at YP full-time (More than 5 years)

    Pros

    Co workers and its a job good for recent wet behind the ears graduates

    Cons

    All male white boys club... kiss butt and make connections and you move up. Education and certifications mean nothing to this company you can have managers that know nothing about the product but are some how still in charge..

    Advice to Management

    Karma is real. What goes around comes around.


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  5. Helpful (6)

    "Great company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Glendale, CA
    Current Employee - Senior Manager in Glendale, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Challenging job environment,
    Very smart people to work with .
    Good compensation

    Cons

    Need better benefits
    Need better recruiting
    Less Political fights :)

    YP Response

    Apr 4, 2016 – Manager, Online Reputation Management

    Hi! Thank you so much for your review. If you ever want to take some of your thoughts offline, both good or bad, please feel free to email us at socialmedia@yp.com to continue the conversation. Thank ... More


  6. "Sr. Operations Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Operations Manager
    Current Employee - Senior Operations Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at YP full-time (More than 8 years)

    Pros

    This has been a tremendous company to work for with great career advancement opportunity. This company is a leader amongst small business advertising campaigns across vast professions and segments of industries. You will learn a number of invaluable skillsets while having the chance to learn multiple facets of big business and what it takes to be successful on both a personal and team level.

    Cons

    This is a big company operating in a market space of constant change. To me this is a PRO but often times people have trouble with change. If change is something that excites you and you have the drive to learn and self educate there is no reason you can not be successful here.


  7. Helpful (2)

    "Good money & people but declining relevance and bad health insurance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager Analytics in Glendale, CA
    Current Employee - Senior Manager Analytics in Glendale, CA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at YP full-time (More than a year)

    Pros

    Very good pay relative to other digital places, lots of free food, casual atmosphere, data-driven culture, improved maternity leave in 2016.

    Cons

    Expensive health insurance with only 2 options. Keeps getting worse every year. Would never recommend YP to a family with only one adult supplying insurance from here.

    Advice to Management

    Improve health insurance costs and options beyond 2


  8. "Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager Sales Support in Tucker, GA
    Current Employee - Senior Manager Sales Support in Tucker, GA
    Recommends
    Positive Outlook

    I have been working at YP (More than 10 years)

    Pros

    Awesome Company to work for!

    Cons

    There are no Cons to share

    YP Response

    Nov 17, 2015 – Recruiting Business Partner, Programs

    We love your enthusiasm! Thank you for your review.


  9. Helpful (2)

    "Engineering Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Engineering Manager in Glendale, CA
    Former Employee - Senior Engineering Manager in Glendale, CA
    No opinion of CEO

    I worked at YP full-time (More than 3 years)

    Pros

    - The people: There are some really awesome (both personally and professionally) people at YP (Glendale) who really do care about the company and the people.
    - Technology: There is some willingness to try new technologies, open source products, etc.
    - Culture: As compared to other companies I've worked in, the culture at YP rarely felt toxic - those that created the most toxicity are gone as fair as I know. Most people are at least content in their roles.
    - Location: If you're like me an have absolutely no interest in heading to the West Side (of LA), it's one of the better tech options available.
    -Compensation: As compared to a lot of companies in the immediate area, they pay pretty well. They have a decent bonus structure.
    - Hiring: It's not really that hard to get hired at YP, they're desperate.
    - Stability: I always felt somewhat stable there. You have to really mess up to get fired. I never wondered if I was going to come in to a layoff, or if pay roll was going to be made. The growth, especially in Sales, always seemed like a good sign.
    - The product: Yellowpages is an old brand and a house hold name.

    Summary: There are some really awful places to work in the LA area. If you're stagnant in a company whose stuck in antiquated technologies or methodologies, this is a good stepping stone to something better and will feel like a breath of fresh air.

    Cons

    - The people: As a counter point to the pro; there are too many at YP that have been their too long. Those who have are either jaded or lazy and either way feel to be coasting. They really need a changing of the guard so to speak.
    - Technology: While there's willingness to try newer things, the implementation doesn't always flesh out. They are extremely limited by their insane and outdated security policies, mostly due to hold overs from the AT&T days. They're terrified of anything "in the cloud" or "as a Service" which means they're constantly reinventing the wheel and makes it a nightmare for modern thinkers. There's a tenancy to jump on a new idea (buzz word - e.g. Docker, MesOS) and blindly move forward in a way that's comfortable, leaving a half in/half out feeling and a clunky end product.
    - Culture: When I left, this was generally positive, but in an overall downward trend. There's was a ton of attrition, which is both good and bad for this. Some of the best and worst people to work with were leaving in droves. It's really hard to say where the cultural feel is going to level out, but I don't have high hopes.
    - Location: I hate Glendale, the traffic sucks. But as I said, it's better than a lot of the alternatives.
    - Compensation: They can't afford top tier talent. Period. They Health Insurance is the worst I've personally seen (but I've heard of worse).
    - Stability: There's a lot of question with the future, they're in sink or swim mode for sure. There's challenges In the local search space in general, they're not killing it and are behind, in spite of having a strong brand to leverage.
    - Hiring: It's not really that hard to get hired at YP, they're desperate.
    - The product: Personally, I could care less about delivering/selling Ads. They're grasping at straws for new ideas and it's painful to watch.

    Summary: If you're at the top of your field, they can't afford you and you won't be happy there anyway. If you're use to modern startups or more progressive companies you'll hate life there.

    Advice to Management

    - The people: As many others have said, stop hiring your friends at the Sr Management/Executive level, especially those from failed or failing companies.
    - Technology: Fire the security team and replace them (at any cost) with top tier talent from the cloud space. Make a 5 year plan to get out of your own datacenters, the platforms and technologies are perfect for PaaS, you're wasting time and money in hosting and staffing your own operations. LWES is a failed experiment. It was a great idea at the time, but better solutions exist now, especially "as a Service". Put a lock down on non- billing related tracking. The amount of development and testing hours put in to tracking useless and unused data is astounding. It kills application performance and developer velocity and most of all morale. Stop thinking in millions when prioritizing feature adds, you're a billion dollar company, act like it.
    - Compensation: I heard time and again "we can't compete with Bay Area salaries". You have to! The Bay Area is starting to hire remote from all over the country/world, if you can't compete you'll be left with the dregs. RE Insurance, I'm guessing your hands are tied there, but it's just terrible.
    - Hiring: See compensation. See top tech company hiring practices. Don't settle.


  10. Helpful (2)

    "Senior Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Glendale, CA
    Current Employee - Senior Manager in Glendale, CA
    Negative Outlook
    Approves of CEO

    I have been working at YP full-time (More than 3 years)

    Pros

    Great work enviornment, work life balance

    Cons

    No direction from Senior Level Management, no communication. Low Salary


  11. Helpful (2)

    "Dysfunctional and only likely to get worse"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Senior Project Manager in Glendale, CA
    Former Contractor - Senior Project Manager in Glendale, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at YP as a contractor (More than a year)

    Pros

    Flexibility - if you have the right boss, you can do work remotely but that isn't everywhere in the company.

    Cons

    IT has too many silos and with the acquisition or split off from AT&T that only got worse, particularly with the number of people being added in the new GA HQ versus the west coast office.

    Advice to Management

    IT needs to consolidate its functions and where it makes sense people should be allowed to work remotely given how geographically the company is spread out in the US.