Yapstone Reviews | Glassdoor

Yapstone Reviews

Updated March 20, 2019
241 reviews

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3.3
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Yapstone Chairman, CEO, and Co-Founder Tom Villante
Tom Villante
154 Ratings

Employee Reviews

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Pros
  • "Excellent work/life balance and flexibility" (in 9 reviews)

  • "Free snacks, Bagel Wednesdays, and Social Hour Thursdays" (in 15 reviews)

Cons
  • "It’s a growing company with all its concomitant growing pains" (in 13 reviews)

  • "Yapstone has gone downhill since the new CTO Daniel Issen has joined" (in 7 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yapstone full-time

    Pros

    Great People to work with and they treat employees great,

    Cons

    None they are fair and good to work with.


  2. "Best job I’ve ever had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yapstone full-time (More than a year)

    Pros

    People are friendly and respectful
    Fun environment
    Good work life balance
    Opportunity to build and learn
    Always food and activities

    Cons

    Need for process and infrastructure
    Goals aren’t always clear

  3. Helpful (1)

    "Great people... Needs structure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Walnut Creek, CA
    Former Employee - Anonymous Employee in Walnut Creek, CA
    Recommends
    Approves of CEO

    I worked at Yapstone full-time (Less than a year)

    Pros

    The people are the best asset - always willing to help and very positive.

    Cons

    Training is pretty much "on the fly" - it seems like each person has their own procedures. This makes for inconsistency and the customers do complain.

    Advice to Management

    Take the time and make the investment in developing consistent procedures and training so that the customers aren't as confused.


  4. "Interesting changeling job with absolutely terrible management on many levels"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Database Administrator in Walnut Creek, CA
    Former Employee - Senior Database Administrator in Walnut Creek, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Yapstone full-time (More than a year)

    Pros

    - I learned a lot and was able to make a lot of critical improvements that made me feel much better about my skills
    - I was working with many amazing people who helped me to push myself and learn more
    - it is easy to impress people with very simple things and they start praising you as a lifesaver

    Cons

    - many people not in the right place. My manager (manager for data team) was absolutely not qualified for that job, but it took more than a year for management to admit it. Many more examples.
    - there are recognition for small quick changes that are used as an example all the time, but no recognition for really serious changes that have helped to solve gigantic problems. For example, I made database work way better and core processes started working many times faster, but it took me many meeting to push in prod and deploy. And later they pretended that huge improvement they seeing has nothing to do with my work.
    - they submit many fake review here.

    Advice to Management

    I can't say much about top management, but middle management must be improved a lot.


  5. Helpful (3)

    "Toxic Working Environment, Run!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer
    Current Employee - Software Engineer
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Yapstone full-time (More than 3 years)

    Pros

    Close to WC Bart Station

    Cons

    People in the upper management are hired because they are part of the clique, and don't have a clue what they are doing. Your achievement is measured based on how close you are to the inner circle, not your contributions. It's real life version of "The Office" and "Silicon Valley". Office managers are weird. HR thrive in the toxic environment.

    Advice to Management

    Start over?

    Yapstone Response

    Mar 4, 2019 – Chief People Officer

    We appreciate you providing your input. I see you are still an employee of Yapstone and encourage you to meet with me to share more of your perspectives with examples of how the environment is not... More


  6. "Potentially Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Security Data Analyst in Santa Monica, CA
    Former Employee - Senior Security Data Analyst in Santa Monica, CA
    Approves of CEO

    I worked at Yapstone full-time (More than a year)

    Pros

    Leadership seemed to be ok. You will get your hands on a lot of tools, and also be able to learn them in and out as you will also be configuring them for the majority.

    Cons

    Lots of shifting people. Not only in leadership, but also in general population. Collaboration between teams is not the best

    Yapstone Response

    Mar 4, 2019 – Chief People Officer

    Thank you for your feedback. I am sorry we never received your feedback prior to your departure. As we continue to grow, our focus is on collaboration and cross communication. We understand that... More


  7. Helpful (5)

    "Stay away at all costs."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at Yapstone full-time

    Pros

    Good location in the East Bay

    Cons

    Everything but location Yapstone will wear you out then kick you to the curb, and someone else will take credit for your work. If you are looking for immigration status they may help and keep you there. Indentured servitude seems to be what they like. All of the good, reasonable people move on.

    Advice to Management

    Quit. Go somewhere you can really make a difference. Yapstone has many "potential" awards for years and years, but will never realize it.

  8. Helpful (6)

    "Underwriter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Yapstone full-time

    Pros

    Good people and they gave us a lot of food

    Cons

    Awful management that helped personal friends rather then promoting people who actual work hard

    Advice to Management

    Get new managers


  9. Helpful (30)

    "A lot of “opportunities” ... not in a good way"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Product Manager in Walnut Creek, CA
    Former Employee - Senior Product Manager in Walnut Creek, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Yapstone full-time (More than a year)

    Pros

    There is genuinely great folks that work here.

    Tight relationship with my engineering, client service, compliance, legal, sales, operations, and NOC counterparts that I was able to leverage into actions and collaborations that yielded tremendously positive results in a short time.

    A great direct boss and team that made coming to work a fun experience with them, and a genuine bond that will last beyond Yapstone.

    Cons

    The senior leadership level is old-school, and not in a good way. Think “micromanagent from afar.”

    The company is about as flexible as a fossil: PTO is not unlimited, it is rationed unofficially, working from home is discouraged, and generally the company doesn’t live up to the expectations I had for a Bay Area company as such.

    Ironically, for execs that haphazardly interfere in your day-to-day, there is no real leadership when you face an actual challenge that requires escalation or executive finesse.

    Bonus and comp are not in line with the market actuals I got offered interviewing when I decided to leave.

    Promotions and career development are not really a thing here on some teams.

    For a payment company, outside of a few key folks there was not much end-to-end depth of understanding of payments, which is ironic.

    Advice to Management

    Live your values and stop bullshitting your employees. You seem to be intent on thinking you’re the smartest people in the room, based on many interactions with the C/EVP level. It’s a certain kind of arrogance that reminds me of the 80’s. Grow into the new millenium and listen to your people. It’s the only way you’ll learn.

    And you know what they say: it’s you’re not learning, you’re dying. Hopefully you evolve into a more employee-centric work environment.


  10. Helpful (13)

    "The Office version of a tech company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Yapstone full-time

    Pros

    Great east bay commute but that's about it

    Cons

    Most backward minded company I have ever worked for. The manager, the colleagues, the management, etc. The comp, the benefits, the projects are all a joke. You can do better!

    Advice to Management

    It's too late to improve