Yell Employee Reviews about "working hours"

Pros

Highly supportive culture - excellent training - great working hours - brilliant earning potential

Cons

none that I have come across

Pros

Good working hours and basic salary

Cons

Micromanaged They raise targets although not many are hitting Selling services that don't work for many customers

Pros

Decent working hours Bonus achievable - £2,500 a month easily L&D team quite good knowledge on yell propaganda (doesn't always match with industry good practice so don't try and do any CPD outside of work) Good office/location

Cons

-Most management I have encountered are like football coaches delivering motivational speeches that contain no substance daily. This is a recurring theme throughout the company - plenty of people talk lots but say little. . - be prepared to deal with agitated customers daily, most of the people you call will have been rang 20/30+ times in the last month before you speak to them. - management quote Jordan Belfort so expect that type of approach to customers. - CEO talking a good game but lower/middle management either don't understand the new direction the company is meant to move in or don't care. - always in the press or online for the wrong reason's - embarrassed to work here sometimes.

Pros

They can be flexible with working hours. Salary & bonus are ok. Colleagues are nice people making it a fun working environment. Some great team leaders New CEO Now starting to put the customer first New selection of products available to customers

Cons

Since Covid-19 understandably a strain has been put onto customer services, management exacerbate this by adding extra pressure & unachievable targets, not taking into consideration individual homeworking situations. Feeling under appreciated. Some Politician Senior leadership team who can never give a straight answer. No progression unless you are in the inner circle. Now being micro managed

Pros

fantastic working hours that allows me to balance my work and family life perfectly. i have been in yell for 10 years and there has always been great opportunities to develop and further your yell career whether that be in house or face to face sales fantastic earning opportunities with uncapped bonus great 2 week training programme to allow you to start a new job confidently

Cons

no car parking as it is based in town centre

Pros

For the location and the job, the wage is great, especially after an uplift in salary and a new bonus scheme. The office is relaxed and has a good atmosphere. Events are held and ran well with no expenses spared. Fun in the office is also arranged for charity days and sporting events. Great management that support the staff in work and personal circumstances. Training is always held to ensure staff can perform to their best ability in order to hit KPIs for bonuses. Feedback and development is always shared and staff are always aware what is expected of them. The nature of the job is relevant for this digital age we live in and the daily work is rather easy and varied. Opportunities for job role changes or progression is available along with the opportunity to travel at company expense. Working hours are perfect office hours and overtime is paid at double. This is salaried employment with the requirement to work a certain amount of hours per year and if you go over that amount, you can take time and a half pay or days back. You won’t get a better national recognised company to work for!

Cons

Employees work on an inbound and outbound schedule for taking/making calls. The office could benefit from the schedules coming out well in advance so staff can plan better

Pros

- Supportive managers - Progression - Good incentives - Good bonus scheme - People higher up I.e. Head of Onboarding are very approachable and supportive - Accommodate to my personal needs with working hours

Cons

- Constant change - Targets are very challenging and can be stretching for a lot of people but the pay reflects this

Pros

Good basic pay Good working Hours

Cons

Management never clear on anything Changes happen every few months and you are not informed Commission they promise is unrealistic and you end up with nothing

Pros

Great working hours Great Pay Great rewards Great Training Great Work Space Great Management

Cons

not a con but it is difficult work in regards to sales, but the rewards do more than make up for this.