Yellow Pages Reviews | Glassdoor

Yellow Pages Reviews

Updated April 24, 2017
360 reviews

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Full-time Part-time

360 Employee Reviews

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Pros
Cons
  • Very inflexible in terms of work-life balance (in 7 reviews)

  • Call Center mangers are not qualified and only were promoted because of their excellence in flattering upper management (in 11 reviews)

More Pros and Cons

  1. "Fun company, little room for advancement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Yellow Pages full-time

    Pros

    Fun, young culture - bake sales, major sporting events (Olympics) on office TVs, etc.
    Great work-life balance - no pressure to take the job home, very flexible schedules

    Cons

    The company will allow you to move between departments, but aside from "Senior" positions (relatively same job, minor pay increase), there is very little room to move up in this company. The pay scale is minimal at best.


  2. Helpful (1)

    "No clear direction, too much dead wood"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Yellow Pages full-time

    Pros

    Salary is very competitive since they have no choice given the high turnover.
    Maybe a new CEO will clean house.

    Cons

    No decision-making AT ALL.
    If you are not in IT, you are worthless. Good luck marketing!
    Office politics like I have never seen before.
    This company is doomed.
    Everyone talks about everyone else behind their backs.

    Advice to Management

    Declare bankruptcy NOW. Forget competing with Google. Soon, Google won't even allow your results on their results page.


  3. "Not invested in staff"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Yellow Pages (More than 10 years)

    Pros

    good people to work with

    Cons

    have to kiss up in a major way to get anywhere no matter what your numbers
    not invested in staff. They cut wages and re-worked the commission plan promising that it wouldn't change the way you were paid. Who can believe that?

    Advice to Management

    None.


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  5. "QA for yellow pages"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Yellow Pages full-time (More than 3 years)

    Pros

    Good work-life balance, good work environment.

    Cons

    not much advancement, too much routine and bureacracy


  6. Helpful (1)

    "For Serious Professionals Only"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Media Account Consultant in Toronto, ON (Canada)
    Current Employee - Media Account Consultant in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Lots of upward / side mobility. Lots of opportunities to party and have a great time. The thing is - I see a lot of new hires don't take this job seriously. The management, training, brand, are all laid out for you to see - 6 weeks of training or more in some cases. The laid back environment after training forces the candidate on probation (for a whopping 12 months) to be on their toes. But that's it because there's nobody else to keep reminding you to be on time, to do your job properly, stay organized, etc. Your manager takes care of 12 other professionals. Meets with you individually weekly for quick tips and monthly for a fuller analysis on how you're doing. There's all the tools in this environment to improve a professional, provided they are ready for it. If you want a quick turnaround, make lots of money and not have to come in for work for the next 4 weeks - you can do that here. If you want to 10x and SMOKE everyone by being disciplined, consistent, and persistent, this is the place for it too. This place is more geared toward rewarding the latter.

    Cons

    Lots of hard work, developing talent, being organized, motivated, and positivity required. If you the kind of person that likes to drop salt, STAY AWAY.

    Advice to Management

    Keep doing your thing

    Yellow Pages Response

    Apr 21, 2017 – Yellow Pages / Pages Jaunes - Canada

    We completely agree that if you work hard and are disciplined in your work you can have a very successful and long career with us at YP. We strive to create a collaborative and dynamic work ... More


  7. Helpful (2)

    "Media Operations Team"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Yellow Pages full-time

    Pros

    Amazing people and culture. Great benefits, flexibility and autonomy.

    Cons

    Limited room for growth. Disconnect between BC team and senior management in Toronto.

    Advice to Management

    Improve management and growth potential in BC.

    Yellow Pages Response

    Apr 21, 2017 – Yellow Pages / Pages Jaunes - Canada

    We agree that we truly do work with a great team of individuals. And, we look to create career growth opportunities for all our employees. Employee engagement is something that we work hard at ... More


  8. Helpful (1)

    "Trendy Place but lots of room for improvement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Yellow Pages full-time (More than a year)

    Pros

    Casual work environment, trendy office, convenient location, stocked fridges as well as new stand up desks make it a fun environment to be a part of.

    Cons

    There can be drama between staff, the targets in sales are extremely aggressive, while the company is reputable they have turned their very own culture into a cut throat, nothing but the sale mindset and lack of servicing clients after the sale.

    Advice to Management

    Actually do what you say you want to have happen instead of just saying it all the time.

    Yellow Pages Response

    Apr 21, 2017 – Yellow Pages / Pages Jaunes - Canada

    The evolution of a company from a print-first to a digital-first business is a process – and we work hard at moving this company forward day by day. That’s why we’re equipping our customer-facing ... More


  9. Helpful (2)

    "Ok but..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Clerk in Montreal, QC (Canada)
    Former Employee - Clerk in Montreal, QC (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Yellow Pages full-time (More than 5 years)

    Pros

    Benefits from day one, flex hours, knowledgeable and passionate Co-workers. Free parking (for now) nice environment. Nuns Island office nicely located.

    Cons

    If you are not from sales, you won't get recognition moreover you will constantly fear for layoffs.
    If your aren't caucasian or friend with higher manager, you might find it hard to get promoted. Pressure is definitely more on the administrative employees but only sales or customer service departments have support.

    Then, you may work as hard as you can off your yearly evaluation will be manipulated according on the money the company has available, not your actual performance.

    Lack of vision and transparency, although there are those events where they say ask your questions to the CEO, it is ineffective because they actually don't answer.

    Advice to Management

    More transparency, promote internally instead of going external or international. Try to keep the admin employees in the loop when you change stuff and please acknowledge that not only sales are good


  10. "2/5/5 - No room for advancement/ High turnover"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Media Account Consultant in Toronto, ON (Canada)
    Current Employee - Media Account Consultant in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Yellow Pages full-time (More than 3 years)

    Pros

    -Fun environment at times.
    -Flexible.
    -Free coffee.
    -Decent benefits and vacation.
    -Shuttle pick up to and from Union Station.

    Cons

    -Few leads provided ( Recycled leads).
    -Low moral.
    -Shitty management and useless upper management (Hires based of favouritism).
    -Low base pay.
    -1 Years probation.
    -Extremely high turnover rate. Like nothing I've ever seen before.
    -Little to no advancement or horizontal movement.
    -Consumer base has zero interest in the brand or products it offers.
    -Terrible tech and online platforms.


  11. Helpful (1)

    "On its way to irrelevancy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Yellow Pages full-time (More than 5 years)

    Pros

    Work life balance
    Salary and benefits
    Get to know how NOT to manage a company

    Cons

    Lack of transparency at every level
    Lack of career path
    Terrible culture of risk avoidance, petty politics
    Product and services outdated, company on the way to digital irrelevancy, lack of strategic vision

    Advice to Management

    Don't hide from your employees, face the issues, unleash the creativity that's sitting unused in front of view, empower your employees instead of taking decisions without understanding of what it means on the operational side.
    And offer product and services that matter for the customer, and fix the overall service model, it's broken.


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