Yellow Pages Reviews | Glassdoor

Yellow Pages Reviews

Updated May 24, 2017
388 reviews

Filter

Filter

Full-time Part-time

388 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Very inflexible in terms of work-life balance (in 7 reviews)

  • Senior Management have little to no experience as manger (in 6 reviews)

More Pros and Cons

  1. "Media Account Consultant (Atlantic)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Media Account Consultant in Halifax, NS (Canada)
    Current Employee - Media Account Consultant in Halifax, NS (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yellow Pages full-time (More than 8 years)

    Pros

    - Great atmosphere
    - Sales environment with great motivational spiffs
    - Great commission (for those that work hard and are experienced at consulting and asking for the sale)
    - Yearly bonus potential
    - Amazing trip incentives for top performers
    - Amazing products that work for advertisers (all have reporting and demonstrate ROI)
    - Management always looking to work with reps and improve performance (coaching)
    - Great benefits
    - Car allowance and all expenses paid back
    - Selling tools and systems are above any competitor or other similar marketing companies (worked for other large marketing company and came back to YP because nothing compares)
    - Training is beyond anything other companies offer (4-5 weeks on-boarding...including testing, coaching, certification, etc...) - You come out an expert if you weren't before
    - State of the art hardware (iPhone, iPad, touch screen laptop, etc...)
    - Toll free sales support for staff - if you're not sure how to do something, help is a quick call away.
    - Google Partner (always on top of trends)
    - Top notch website building team that produce incredible websites (so easy for customers)
    - Work from home (you need to be disciplined...as if you're not in front of customers, you are not making $$$)
    - Work hours flexibility
    - And the list goes on!

    FOR THOSE EMPLOYEES THAT COMPLAIN ABOUT YP: Own your success. If you don't like your manager, talk to them and explain how you like to be treated and how you work best. If they still don't do anything, reach out to HR. If you don't like something, it's in you to make a difference and change it. Complaining doesn't change anything! As a MAC, I own my success and communication with management, support, executives, etc...is key to me liking excelling at what I do! This is an amazing job!

    Cons

    - Small base salary
    - Expenses need to be covered up-front (a corporate credit card would be awesome)
    - If you start out of canvass (when your book of business comes due)...may be hard to start making money right away

    Advice to Management

    Management need to work harder with MAC's risk accounts and find out of the box ways to retain those risky potential losses. Also, maybe having them participate in sales blitz (like acquisition) themselves to show by example. Have them make some calls and close some sales.


  2. "Seo Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yellow Pages full-time

    Pros

    Great young environment, great step into digital media, great advantages,

    Cons

    Not too much room for advancement because very competitive

    Advice to Management

    Team leads need more training

    Yellow Pages Response

    May 18, 2017 – Yellow Pages / Pages Jaunes - Canada

    We’re glad to hear that you’re enjoying some of the things we offer to our employees. Our people are at the heart of this company and their career growth opportunities are important to us. That’s ... More


  3. "Media Account Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Fredericton, NB (Canada)
    Former Employee - Account Manager in Fredericton, NB (Canada)
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    A lot of flexibility and autonomy. Home-office based which is very nice. If you are a self-starter, and motivated, this is an awesome place to work. Income is above average for account manager positions in Atlantic Canada

    Cons

    Transitioning to digital media was difficult for the company. They seem to have gotten there now, and have made the change successfully but it had its challenges. Also there has been a lot of change at the organization, and it was not always managed as well as it could have been.

    Yellow Pages Response

    May 15, 2017 – Yellow Pages / Pages Jaunes - Canada

    We’re glad to hear that you enjoyed your time with us. The evolution of Yellow Pages is a continuous process. Growth and the transformation of a pan-Canadian company from a single-product print ... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Media Account Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Media Account Consultant in Edmonton, AB (Canada)
    Current Employee - Media Account Consultant in Edmonton, AB (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yellow Pages full-time (More than 5 years)

    Pros

    It is a great paying job with a lot of flexibility for work/life balance. Awesome benefits. We are always being educated on new digital trends. You don't feel like a just a # inside a large company. I would highly recommend working for them.

    Cons

    Our customer facing technology and back end systems are a bit dated and frustrating but they are working on fixing all of this.

    Yellow Pages Response

    May 15, 2017 – Yellow Pages / Pages Jaunes - Canada

    Thanks for sending us your feedback. We’re glad to hear that you’re enjoying your time with the YP Squad! Through the evolution of the company comes the evolution of the technology we need to ... More


  6. "overall pretty good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Prefer Not to Say in Vancouver, BC (Canada)
    Current Employee - Prefer Not to Say in Vancouver, BC (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yellow Pages full-time (More than 5 years)

    Pros

    Coworkers and colleagues
    New modern office, accessible by transit
    Promote from within mentality
    Great benefits
    Free coffee
    Flexible work hours depending on your department, and ability to work from home depending on your department

    Cons

    Underpays employees
    Pay monthly for parking
    Sometimes hard to stay motivated to stay as it's often only sales teams that get recognized and not necessarily the departments that help pre and post sale

    Advice to Management

    Keep making it a fun working environment to counter balance the fact that the company underpays staff. Have recognition programs different than for Sales, getting a "Thank you" card when we know Sales have trips to exotic destinations isn't the same. Sales would not be able to do what they do without fulfillment and operations (web, campaign managers, account managers, program managers...)


  7. "Very good company"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Nice team and attractive projects

    Cons

    nothing to say about the cons for the company

    Yellow Pages Response

    May 15, 2017 – Yellow Pages / Pages Jaunes - Canada

    Thanks for sending your feedback!


  8. Helpful (3)

    "It's a struggle"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Montreal, QC (Canada)
    Former Employee - Anonymous Employee in Montreal, QC (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Yellow Pages full-time (More than a year)

    Pros

    Very competitive salaries and benefits; talented and competent coworkers; flexibility with regard to schedule and telecommuting; casual dress and overall attitudes.

    Cons

    Deep divides between executives and their departments; work is done in silos; internal budget allocation process is a mess, and in my personal experience, management completely failed to provide a sense of direction. The flip side of the casual ambiance (which I listed as a pro) is sometimes excessive laxness.

    Yellow Pages Response

    May 17, 2017 – Yellow Pages / Pages Jaunes - Canada

    We try hard to offer our employees a dynamic and fun atmosphere where people work diligently to achieve their goals. But as we are a company in the digital space, one that is constantly changing ... More


  9. "Generalist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good company to work for

    Cons

    Very minimal growth, Union is not helpful.

    Yellow Pages Response

    May 15, 2017 – Yellow Pages / Pages Jaunes - Canada

    Thanks for sending us your feedback. At YP, our strength is our people. That’s why we invest in and seek out funding so we can provide exhaustive training programs and opportunities for career ... More


  10. Helpful (1)

    "Not enough good to make it good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Yellow Pages full-time

    Pros

    - New office is pretty nice
    - Most non-management people are solid and great to be around
    - Benefits package is solid

    Cons

    - Sales team is valued above everybody else to a ridiculous degree (exotic vacations, large payouts, parties, etc.) while everybody else is LUCKY to get a thank you card or maybe a pizza lunch for the team
    - Too much of the management team has no background in a digital environment and as a result are way too focused on "the numbers" as opposed to actual quality work
    - Very little room for advancement, and what room there is is dominated by internal politics and how much you-know-what you kiss
    - Pay is not at all in line with what competitors offer
    - Sales team (including managers and higher) blatantly defraud the company and seem to get away with it, meanwhile other teams are told there's no money to replace employees who quit or are let go
    - The culture here is one of fear and paranoia. Employees are dissatisfied (well under 50% employee satisfaction, according to the last survey) and yet nothing changes. Rather than work to address concerns, employees are told to leave positive reviews on Glass Door and other such sites. Managers are afraid to cause any waves and play it safe.
    - Product offerings are clearly designed by somebody who doesn't understand the digital marketplace the company is trying to break into. We're 5 years behind the times, but any criticism of this (constructive, of course) is met with massive negativity and will likely get you blacklisted by your manager
    - New office is nice, but the company went back on an early promise to assist people who had no option but to take GO Transit (at a cost of $300-$350 per month, depending on where you live). The added time and financial commitment makes it much costlier for some employees.

    Advice to Management

    CUT THE DEAD WEIGHT. There are a number of unqualified people in management level positions that are doing a disservice to the company, its employees and its customers. If you want to truly compete in a digital marketplace, you need people who are educated in that field in leadership positions. The old-school mentality that exists here just does not work and is going to continue driving down public opinion of this company, driving GOOD employees into the arms of the competition and will eventually kill the company. The potential is there, but it's being squandered by bad choices on management's part. Also take a really close look at your sales teams, because if sites like sitejabber are to be believed, fraud and lies are hugely common and that is killing public perception.


  11. "Very good"

    Star Star Star Star Star
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Yellow Pages full-time

    Pros

    Great commission, benefits and bonuses

    Cons

    Turnover is quite the biggest factor, shows that not a lot of the employees trust the products they sell

    Yellow Pages Response

    May 15, 2017 – Yellow Pages / Pages Jaunes - Canada

    We work hard to offer our employees training and techniques so they can continue to succeed and grow within our organization. Thank you for sending us your feedback as it truly helps us to focus on ... More


Showing 388 of 403 reviews
Reset Filters