Yelp Reviews in New York City, NY | Glassdoor

Yelp New York City Reviews

Updated October 6, 2017
179 reviews

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New York City, NY Area

3.2
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Yelp Co-Founder & CEO Jeremy Stoppelman
Jeremy Stoppelman
122 Ratings

179 Employee Reviews

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Pros
  • fully stocked kitchen/snack bar (in 78 reviews)

  • Work Life Balance is great with no work outside of the regular 830-530 (in 64 reviews)

Cons
  • at the end of the day you are just cold calling business owners (in 108 reviews)

  • Work life balance is a bit off for those that are dedicated producers (in 33 reviews)

More Pros and Cons

  1. "Gave Me a Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in New York, NY
    Former Employee - Sales Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Yelp full-time (More than 5 years)

    Pros

    Culture, free food and drinks, employee resource groups, fun work environment, health benefits.

    Cons

    Unprofessionalism and immaturity from lots of new college grads. While generous with benefits, the company is curiously cheap about the salaries they pay out

    Advice to Management

    You created an amazing company. However, it is time to sell Yelp to a company that can infuse the capital and executive level expertise it needs to get to the next level. A Facebook or Amazon (think Zappos) acquisition would make the most sense.


  2. Helpful (1)

    "Yelp account executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in New York, NY
    Current Employee - Account Executive in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yelp full-time (More than a year)

    Pros

    The management is incredibly supportive
    The people are likeminded individuals who are grinding everyday for the benefit of yourself but also your team
    Potential to make a lot of money

    Cons

    There are some issues with territory allocation
    (Some people call into NYC, while others call into middle of no where places)
    80 plus cold calls a day
    High stress environment, need to hit a monthly quota

    Advice to Management

    Keep doing what you are doing!

  3. Helpful (3)

    "GRIND HOUSE with added poor leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Elite Account Director in New York, NY
    Former Employee - Elite Account Director in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Yelp (More than 3 years)

    Pros

    - some people are nice
    - as I was leaving they did catch some people for selling clients in unsavory ways but those people are still out there
    - Frannie

    Cons

    - poor poor poor management - most managers have ZERO experience because they hire reps who closed a lot
    - they only care if you are the one closing the most - no matter how you do it
    - they work you to the bone and don't pay overtime
    - managers pressure you to not add overtime to your time chart
    - stress levels are 110+ because all day you are being micromanaged
    - you have to make 100s of calls a day
    - they focus on quantity not quality
    - top reps are expected to cover quotas for reps who suck
    - managers hound you to close deals even when you are over your number because they make nothing and need you to be their cash cow
    - all any client wanted to talk about was reviews and how Yelp is scamming them

    Advice to Management

    Get rid of your new director of NYC sales. She is a slimy person and has no business telling other people how to do anything. Yelp already has a horrible reputation in the business world when applying to other jobs. I was at Yelp for 3 years and while I was interviewing people could NOT believe that I survived that long.


  4. Helpful (1)

    "Good entry level sales job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Executive in New York, NY
    Former Employee - Sales Executive in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Yelp full-time (More than a year)

    Pros

    Great Training. Great benefit and free office perks (free food, snacks and drinks).

    Cons

    Your success depend on your abilities, but also on the territory that is handed to you. It does not matter how good you are, you cannot be calling Mississippi and beat the person who is calling Brooklyn or San Francisco. It is a 100% cold calling job. frat boy environment (possibly 90% of 1000 plus office are under 25 years old) .

    Advice to Management

    Target need to match the territory. Assuming that all territories are equal is delusional. I've seen talented people getting fired not because of lack of skills and drive ,but due to getting stuck with a bad territory.


  5. Helpful (1)

    "8 plus hours of Cold Calling 5 Days a Week"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in New York, NY
    Former Employee - Account Executive in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Yelp full-time (Less than a year)

    Pros

    Full Health Care
    Fully stocked Kitchen

    Cons

    When interviewed they tell you it is "warm calling" that the client knows you are calling... thats half true. The client knows your calling because the person before you who had the territory called 100x already and has been told no.

    You can be given a seasonal town and literally talk to answering services and machines all day

    YOU WILL GET CURSED OUT !

    Management is made up of a bunch of 2 year associates who havent found tie to find another job yet.

    There's no such thing as growth. You climb a latter after you bring in money for the company.

    Advice to Management

    Learn how to actually help people instead of saying "It's going to be ok" or "I struggled in my first month too"


  6. Helpful (1)

    "Call-Center with Pretentious Prep School vibes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in New York, NY
    Current Employee - Account Executive in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Yelp full-time (Less than a year)

    Pros

    PTO, free GMO food, good coffee.

    Cons

    Not so glamorous call center, tedious phone dialing all day. Pretentious rich kids. Inequality. Dirty bathroom and awful elevator manners by their employees.

    Advice to Management

    Stop promoting people with no talent and playing favorites. If you listened to people, maybe your turnover wouldn't be so high. Let people take their breaks and breath. Promote a healthier culture.


  7. Helpful (1)

    "Yelp"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in New York, NY
    Former Employee - Account Executive in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Yelp full-time (More than a year)

    Pros

    Uncapped commission. Full benefits. 401K. Stock options. Free beer and snacks. Opportunity to find a relationship. Effort is rewarded.

    Cons

    It's telemarketing. No one will paint it that way but making 65+ calls a day with a minimum of 2.5hrs of talk time is telemarketing. It's a young environment so emotions run high and gossip lingers around every corner, it's inevitable but avoidable.

    Advice to Management

    Advice to CEO - it's your baby...you'll never let it go but you probably should. It needs a fresh breath of air or Google is going to eat you alive.. just to mention - augmented reality will be your downfall if you don't beat them to it. Also, people trust Google more than they do Yelp even though Yelp is monitored better. The site needs a revamp and the marketing ploy of using AE's to advertise into unknown territories is not creating the ROI Yelp can achieve. It's a phenomenal product that needs a facelift asap

  8. Helpful (4)

    "Take me off the call list"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in New York, NY
    Former Employee - Account Executive in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Yelp full-time (Less than a year)

    Pros

    - Free lunch, however options get pretty stale. one can only eat so many frozen burritos.
    - Good health benefits. Medical, dental, vision with no deductions from your paycheck.
    - Good sales training, but more on that later.
    - Friendly people working with you.
    - If you want a career in sales, it's a great place to start.

    Cons

    - Cult-like atmosphere. If you want to succeed, you must have a love for Yelp. And no, not like "I use the app pretty often." more like, you have to *love* it. Be prepared to hear things like "Yelp Karma" or hear silly remixes to songs that mention Yelp and its various cultural points. Prepare to be regaled by stories about how so-and-so closed deals on the last day of the month to motivate you and to tell you about HOW IT'S SUPER POSSIBLE to do it. (It's all luck.) The longer you keep up this relationship with Yelp going, the longer you'll last.

    - High turnover. You'll find that your training class slowly dwindles down the closer you get to the one-year mark. There's a reason for that.

    - You're assigned territories to call. You might get an up-and-coming suburb in VA, right near DC -or- you might get podunk nowhere rural Ohio. Or maybe even Canada. Don't tell us that territories don't matter.

    - Yelp makes a point to talk about work-life balance. It's fine for the first three weeks, but on the last week of the month, you're kind of peer-pressured into staying a little bit later to meet your goals and the team's goals. Last day of the month, hoo-boy, god help you if you want to go home before 8PM.

    - Yelp can be really cringeworthy. Know how they hyped up a bunch of people who've never made cold calls before? Have them sing to the national anthem as it blares through the speakers in training and then rush them to the phones.

    - Distractions & "professionalism". Some managers need to rein it in, cause some of them are basically singing/yelling the songs on the sales floor (sometimes off-key) and it gets distracting. Doesn't really encourage a professional atmosphere sometimes. Your colleagues cheering over the phone as someone closes a deal don't help matters either.

    - Lots of hiring. On the first day of the month, you'll find a fresh batch of new hires so eager to get on the phones. You'll see just how replaceable you are. If I looked away from my monitor and took a look around the sales floor. I'd see rows of people with a headset, on a computer making cold calls. Saying the same thing over and over.

    Advice to Management

    People get burnt out at this job very quickly. It's great that you have resources to combat this, but overall take a look inside. Yelp's existence seems questionable for the future—looking at the numbers from prior years, it's just not hitting those same levels as others before this have said. I think that people just get worn down from the constant rejection. And yes, it's important to build up tough skin and to just get keep getting back up in sales. But it's easy to see the high turnover once you're in. And it's even easier to see the stark difference in people's attitudes when they start and 5 months in.


  9. "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in New York, NY
    Current Employee - Account Manager in New York, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at Yelp full-time (More than a year)

    Pros

    Give you a job out of college - with no experience
    Free food - nice stocked kitchen

    Cons

    -CULT
    -clueless
    -Directors tell managers to feed the kool-aid on to the sales reps. Managers in team meetings tell other sales reps what to say when asked a question. Poor ethics of selling advertising, prices of the ads change at will and many cancellations follow. Very fake atmosphere, your cold calling people and begging for money and managers and directors try to sell you that you are doing good. It is really mostly luck and managers being fed from directors how to influence fresh experienced minds that what they are doing is normal...its not.

    Advice to Management

    When you have a team round up - and you ask a rep what they are doing that is helping them succeed, don't tell them what to say 10 minutes prior. Its embarrassing. I led my team in sales for 3 months and was discouraged every time I was asked this.


  10. "Senior Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Yelp full-time (More than a year)

    Pros

    -great training
    -opportunity to make a lot of money
    -opportunity to feel successful, happy, great at what your doing
    -great hours and perks

    Cons

    -strict schedule
    -gets tedious
    -tough to do- you get shut down a lot
    -"cult like" atmosphere

    Advice to Management

    try to act more professional and don't be so hard on reps


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