Yelp Reviews in New York, NY | Glassdoor

Yelp New York Reviews

Updated June 15, 2017
154 reviews

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New York, NY

3.4
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Yelp Co-Founder & CEO Jeremy Stoppelman
Jeremy Stoppelman
110 Ratings

154 Employee Reviews

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Pros
  • Great sales training, fully stocked kitchen, plenty of red bull to keep you caffeinated (in 70 reviews)

  • Work Life Balance is great with no work outside of the regular 830-530 (in 53 reviews)

Cons
  • Calling small business owners and trying to impress upon them the importance of Yelp (whether it being their free account or paying for advertisement) (in 95 reviews)

  • Somewhat stressful, difficult work life balance (in 29 reviews)

More Pros and Cons

  1. "Great place to grow"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Executive in New York, NY
    Former Employee - Senior Account Executive in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Yelp full-time (More than a year)

    Pros

    This is the place if you have a growth mindset and love being challenged. It's an amazing company with an amazing culture. Tons of opportunities to grow, learn and be challenged in the specific roles that they have. I worked as an AE for about 2.5 years and as with any company, you'll have far more doors open for you if you build good relationships with leadership. Your experience will also vary greatly depending on your manager. If you don't feel it's the right fit, you can easily transfer to a different team. This isn't the place for people looking for easy jobs. The work is typically mentally intense. The reality of the AE role is that it's a cold call sales job, which isn't for most people. Hence, there's a decent turnover rate with AE's because people don't understand the day to day reality of the job. It's a great entry level experience with tons of opportunities for promotion. Very young company. Most directors are in their 20s and 30s. Great benefits, good work life balance. Really can't take those things for granted.

    Cons

    Your experience depends heavily on your manager and sometimes you get one that's on their own learning curve with how to manage effectively. You're working with small business owners who tend to have very strong feelings about Yelp. You have to be able to let things roll off of your back and not take it personally when people take out their negative feelings about the company on you. Clients tend to be very emotional. For you to be able to transfer to other departments, you have to prove your worth as a solid employee and have the right relationships with leadership. But that's probably true with most companies.
    With sales, you have tons of opportunities to earn a lot of commission and get a great earning, but since the product costs are relatively low, you're not going to see the 6 figure starting salary that you'd get with companies that sell higher cost products.


  2. Helpful (1)

    "its great until its not"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Junior Account Executive in New York, NY
    Former Employee - Junior Account Executive in New York, NY
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Yelp full-time (More than a year)

    Pros

    lots of perks - great company culture - great for place for the competitive and goal-oriented individual - you meet great people

    Cons

    hard to leave if you're good at the job - they'll try to convince you to stay - in plain words, cold calling sucks

    Advice to Management

    more guidance less brainwashing

  3. "Great job out of college, with career growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales & Management in New York, NY
    Former Employee - Sales & Management in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Yelp full-time (More than 5 years)

    Pros

    -Started in Local Sales cold calling. Cold calling can be tough and a grind, but it teaches you skills for life (work and non-work related) that are invaluable, ie: persistence, patience, negotiation, power of positivity, how to sell something (and yourself), persuasion, how to think from all angles of a conversation, how to get what you want, how to compete with yourself and others, accountability, self-motivation, learning how to roll with changes.

    -Great culture: You will meet people who will become some of your best friends for the rest of your life.

    -If you're a good person and you work hard, management will listen to your feedback and help with whatever you need.

    -Career Growth: If you're willing to work hard, really care about Yelp and what you're doing, and if you're nice to everyone, career doors will open.

    Cons

    It's sales - The highs are high. The lows are low. You have to be okay with that and push through the tough times.

    It can, at times, in the entry level positions, feel like you're still in college with many young employees. But that also means, it's a great transition into the "real world."

    Entry level salary is low. But commissions can make up for it (again, it's a sales job.. you're taking it for the commission, not salary... so work hard).

    Immature chatter with (typically newer) employees in the elevator.

    Yelp Response

    Jun 19, 2017 – Vice President, Local Sales

    Thank you for sharing this feedback. We pride ourselves on nurturing a culture that fosters career growth. We couldn't agree with you more; like other sales roles, the Account Executive role requires ... More


  4. Helpful (3)

    "Stressful telemarketing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in New York, NY
    Former Employee - Account Executive in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Yelp full-time (Less than a year)

    Pros

    Great people, decent culture, snacks are pretty good, dress code almost too casual. Nyc office is in a cool location.

    Cons

    The account executive role is a glorified telemarketing position. You're in a call center and spend every second of the day calling small business owners to sell them and product that most of them don't need and honestly can't afford. Managers say you have to keep asking for the sale so you find yourself almost begging business owners to spend $1,000 + with you for a product that may or may not work for them. Yelp advertising simply does not work for every business in every area but a salesperson's performance is judged by how much he can sell. It's stressful to feel like you have so little control over your success.

    Advice to Management

    Restructure the way that AE's are incentivized. Don't hire such huge classes and invest more in developing the talent you already have.


  5. Helpful (1)

    "AAE"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AAE in New York, NY
    Current Employee - AAE in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Yelp (Less than a year)

    Pros

    great culture and team

    Cons

    cold calling with expectations of making 70+ dials a day

    Advice to Management

    Don't micromanage


  6. Helpful (1)

    "Five Star Career, Minus One"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in New York, NY
    Current Employee - Account Executive in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yelp full-time (Less than a year)

    Pros

    Amazing workplace environment. Your co-workers will keep you through the lowest of lows.

    Yelp does really well incorporating transparency with their employees and staying competitive within marketing strategy.

    Additionally, Yelp's training program and managing structure really focuses on it's employees and the culture of "promote from within" has never been more true.

    Cons

    The actual job itself. Calling small business owners and trying to impress upon them the importance of Yelp (whether it being their free account or paying for advertisement).

    Additionally, the job itself can become repetitive. The lows are really low and even the highs can sometimes not really make up for the seemingly endless state of "low". This job is one that you earn through hard-work and what seems like perpetual rejection, but the people and the company is what keeps you going.


  7. Helpful (1)

    "Toughest year of my life"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in New York, NY
    Former Employee - Account Executive in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Yelp full-time (More than a year)

    Pros

    Great people (co-workers), free food, good training, and right in the Flatiron district. Overall, a great year to learn sales and make friends but it's soul sucking.

    Cons

    Poor management, high-school like gossip, and unrealistic goals. Territories make a difference and if you try to tell us they don't, that cuts your creditability.

    Advice to Management

    Stop hiring people too fast. The first two managers I had were not ready to be managers. The month I left, they decided they would decrease the expectations because so many people were quitting.

  8. "5 Star Career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in New York, NY
    Current Employee - Account Executive in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yelp (Less than a year)

    Pros

    great Bennies and lots of room to grow

    Cons

    Stressful environment (sales) and multicultural community issues

    Advice to Management

    stress management


  9. "Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Yelp full-time (More than a year)

    Pros

    Great work/life balance 40 hours except last week and day of month

    Cons

    Super intense and religious preaching Yelp is life.

    Advice to Management

    Focus on non brainwashing employees into Yelp Culture


  10. "Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yelp full-time (Less than a year)

    Pros

    It is all a fantastic working environment.

    Cons

    A lot of stressful code calling.


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