Yelp Reviews | Glassdoor

Yelp Reviews

Updated July 21, 2017
168 reviews

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Yelp Co-Founder & CEO Jeremy Stoppelman
Jeremy Stoppelman
80 Ratings

168 Employee Reviews

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Pros
  • Great sales training, fully stocked kitchen, plenty of red bull to keep you caffeinated (in 72 reviews)

  • Work Life Balance is great with no work outside of the regular 830-530 (in 55 reviews)

Cons
  • at the end of the day you are just cold calling business owners (in 99 reviews)

  • Work life balance is a bit off for those that are dedicated producers (in 30 reviews)

More Pros and Cons

  1. "Not Worth It"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Chicago, IL
    Current Employee - Account Executive in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Yelp full-time (Less than a year)

    Pros

    The benefits are pretty good for an entry level job. Plenty of food/snacks. Free medical, dental, vision. 401(k) match is decent. Commuter benefits, wellness program, etc.

    Cons

    The job is horrible. You call businesses all day every day. Strict cold calling, and poor management. They promote from within which is good, but they pick the best salespeople to become managers, instead of the best leaders. This means you often get managers who are great at selling, and not so great leading people. Pay is low and commission structure really isn't that good. Some people will make good money, but very few. They also hire in literal masses because the turnover rate is so high.

    Advice to Management

    Stop hiring in masses. People aren't going to buy into the "opportunities" out there when you hire 70+ people in a recruiting class every month.


  2. "Great for experience but that's all."

    StarStarStarStarStar
    Former Employee - Customer Support Specialist in San Francisco, CA
    Former Employee - Customer Support Specialist in San Francisco, CA
    Doesn't Recommend
    No opinion of CEO

    I worked at Yelp full-time

    Pros

    When I first arrived at Yelp Eat24, I would have given this place 5 stars. Morale was high and the office was filled with energetic great people. Flexible scheduling and PTO. Able to take vacations and get shifts covered very easyily. Great kitchen with tons of snacks and drinks with a beer keg on the 8th floor. Great entry level job to gather experience .

    Cons

    Working for eat24 is considered lower level and working for customer support is even lower than that in the eyes of Yelp. After working at Yelp for close to two years has really made me despise Yelp. When you first come in to interview with them, they make it sound like it's wonderful and so easy to move up and transfer to other departments but the truth is, they only want to ship you out to Menu department which is another lower level department. Pay is horrible... last year they started hiring some very questionables and the quality of the people started going down and there were a lot of drama and incidents which led to yelp cracking down on our department and basically ruined it for the rest of us that actually were professional and did work. They stopped hiring in the Sf office and basically all of us knew that we were basically going to lose our jobs to the Arizona office. Morale is at an all time low and we once had 200 people on our floor and now it's fallen down to less than 70.

    Advice to Management

    Advice to the higher ups, if you treat your support staff who basically are the face of your company like garbage and alienate them, it will show and they wonder why the turnover rate is so high. Increase the starting pay so that young college grads are lured to this job so you can improve the quality of the people. Listen to your rep's feedback and improve the system instead of marketing coupon codes that don't work.

  3. "Don't Get Sold into Being an Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in San Francisco, CA
    Former Employee - Account Executive in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Yelp full-time (More than a year)

    Pros

    Great benefits. It's a very young office-so if this is a first job out of college, it's a good transition.

    Cons

    First of all, there is no communication and a ton of secrets in management. They won't even tell you when a new software is going to get rolled out to the sales reps until a few days before it happens let alone any law suits Yelp is involved in.

    They have a habit of promoting people in to management long before they are ready to be promoted. Some reps have difficulty taking their managers seriously because their managers have been at Yelp for hardly over a year.

    Compensation is honestly laughable for the Bay Area. They say that you can keep your head down and work hard, and you'll see it pay out. What they don't tell you is all the external factors that can keep you from being paid. You lose commission when someone cancels or you get a missed first payment,and you can actually end up OWING Yelp money due to the fact that they pay out reps before a lot of clients have even paid their first bill.

    On top of that, there is a disproportionate amount of importance put on metrics. A rep who makes 100+ dials in a day and doesn't bring in any revenue will receive more praise than a rep who actually closes a deal. You could actually close a deal, set 3 appointments and pitch twice, but if you only made 45 calls, then you didn't work hard that day according to management.

    Overall, the job is actually miserable because you're cold calling all day, taking verbal abuse from business owners who hate Yelp, and you hardly even make enough money to make ends meet.

    Advice to Management

    Be more transparent with your reps and also understand that metrics aren't everything. The company will make more money off of an AE who closes deals while making less dials than your AE who makes 100+ without speaking to a single business owner.


  4. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in San Francisco, CA
    Former Employee - Account Executive in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Yelp full-time (Less than a year)

    Pros

    -Fun environment
    -Great people working with you
    -Nice office (kitchen and cafe)

    Cons

    Low pay, meaningless work, little opportunities, you're dispensable

    Advice to Management

    -Be more candid about the reality of the account executive role


  5. Helpful (2)

    "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in New York, NY
    Current Employee - Account Executive in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Yelp (More than a year)

    Pros

    Training is decent, people are positive. Generally everyone wants to succeed so your peers and your training class could end up being long term friends.

    You learn how to sell a bad product to people who can't afford it. If you can stick it out here for a year, Yelp is like gold on a resume. You can find yourself in business development position at a different company selling a great product to great clientelle. That's what happened to me.

    Cons

    Extremely nepotistic. Managers toss leads to their friends under the table and disadvantage people who they dislike on a social level. It's a territory based sales job for a product that works exponentially better in wealthy metropolitan centers. I'm not going to elaborate on how that's a problem and how the nepotism will dictate success here because I feel like it's obvious.

    Personally - I spent a lot of time going home, reading on sales, reading about Yelp good and bad, drinking the cool aid, listening to my phone calls, asking for feed back and dialing my butt off, fighting on calls, preaching the Yelp gospel. I started off high and trailed off in terms of revenue because people who were simply more social, went out to more happy hours, kissed more butt and sucked up to directors advanced further along than I could and were rewarded for earning sales based on false expectations and borderline illegal practices.

    Terrible compensation otherwise. Below average compensation when the KPI expectations are about 200% of what their competitors are asking.

    Advice to Management

    Stop trying to grow beyond your means. Create a product that does not have a sliding scale of success and then try to teach your reps to sell it equally to all business owners. Fix the product, allow clients to control location of dispensed ads and stop hiring so many people and then promoting people who are not able to lead others. If you do this, you will take a revenue hit and your stock will likely fall, but the long term benefit of rebranding Yelp and fixing the ad product out weigh the short term decline. That's my opinion, do whatever you want. Thank you for teaching me how to sell all the same and know that I still wouldn't trade the experience.


  6. Helpful (14)

    "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Chicago, IL
    Current Employee - Account Executive in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Yelp full-time (More than a year)

    Pros

    SOME coworkers and SOME of the managers are amazing.
    Great perks and benefits.
    Nice workspace.

    Cons

    -Cold calling
    -You do not have a great chance to advance past cold-calling if you aren't "identified" as a potential leader/manager in the first couple months; also since they are hiring so many people so quickly they will have promoted as many managers as they can handle by the end of the year
    -Commission structure is flawed; if you sell too much they don't give you credit for it until the next month (so if you sell $60k to a single business you only get $25k worth of credit that month and $25k the next month and $10k the next month-if they don't cancel). Not only that but no matter when a business cancels you are penalized for it and can owe the company money for commission you earned and already got paid out on. So if someone has a $25k deal that they earn up to $5k on and that client cancels three months into their agreement they can owe the company $3-4K of their own money that same month
    -Yelp is not transparent with their own employees as to how the advertising system works or how their cost structure is calculated so there are a lot of questions from businesses owners to that you literally can't answer and have to pivot away from
    -The product you sell needs to be improved and doesn't have a ROI for 70+ percent of the business it's sold to-and even a small amount of research outside of the Yelp-bought, small sample size Nielsen studies will show this.
    -The amount of stress they put on metrics is a little too much; many people feel like they can't go home until they hit their metrics
    -Even if they stay late to do that OT is not approved except under extreme circumstances so they won't get paid for it
    -After the first two months of training (which are nice but still miss some key points) you are expected to figure things out on your own. Managers are there but it's like pulling teeth to get their help a lot of the time.
    -Interoffice gossip and cliques are everywhere; throwback to frats/sororities in college and high school circles
    -Interoffice affairs and unprofessional behavior abound; there's a reason you don't have to be drug tested before being hired
    -Many managers are inexperienced and do not know how to properly manage a group; they turn to their directors when a concern is brought up
    -Directors themselves are bullies who use the threat of being fired when you question the status quo
    -Expect preferential treatment; every manager has their favorites and everyone else is a second class citizen
    -Managers are being promoted so quickly that not only are they inexperienced but they are not as successful because the requirements are not very high; you are told when you start that you need to constantly be a 30k seller and have a 50k month to your name to be considered there were people promoted with their BEST month being around 30k
    -Yelp's extreme growth has led to over-called territories so you become that person who "just called last month", "last week", or even "just a couple days ago" in many cases

    Advice to Management

    -Take a good look at how you have structured your company and ask yourself whether this is a company built for long-term success


  7. Helpful (8)

    "Junior Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Junior Account Executive in Chicago, IL
    Current Employee - Junior Account Executive in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Yelp full-time (Less than a year)

    Pros

    Appealing because it has to be! Great benefits, fun culture. It's a great starting job to meet young people.

    Cons

    It is not a career. I can not make this MORE CLEAR! No matter how to sell it, it's a cold calling job. The only advancements in the company is to help other people cold call. The job itself is calling business that do not want to be called all. day. long.

    Advice to Management

    Take the job for what it is- be honest with employees.

  8. Helpful (4)

    "Stressful telemarketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in New York, NY
    Former Employee - Account Executive in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Yelp full-time (Less than a year)

    Pros

    Great people, decent culture, snacks are pretty good, dress code almost too casual. Nyc office is in a cool location.

    Cons

    The account executive role is a glorified telemarketing position. You're in a call center and spend every second of the day calling small business owners to sell them and product that most of them don't need and honestly can't afford. Managers say you have to keep asking for the sale so you find yourself almost begging business owners to spend $1,000 + with you for a product that may or may not work for them. Yelp advertising simply does not work for every business in every area but a salesperson's performance is judged by how much he can sell. It's stressful to feel like you have so little control over your success.

    Advice to Management

    Restructure the way that AE's are incentivized. Don't hire such huge classes and invest more in developing the talent you already have.


  9. Helpful (2)

    "Changed for the worse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Scottsdale, AZ
    Former Employee - Account Manager in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Yelp full-time (More than a year)

    Pros

    -Enjoyable coworkers. I built some strong relationships, some of them are still good friends.
    -Competitive benefits package.
    -Kitchens stocked with free food.

    Cons

    -It's a call center.
    -The old bait-and-switch is used when they call a position "account management" but then you find out you're just calling clients to try to convince them not to leave.
    -Bad managers stay in management far longer than they should before they finally get demoted.
    -For account management, a large portion of what you're graded on is arbitrary, 100% out of your control. Makes you feel helpless and discouraged when you're doing everything else right. Management doesn't bother to change the metrics or take into consideration the factors that are out of your control. I never again want to be in a job where what I'm graded on is out of my control.

    Advice to Management

    -Listen to your employees when they bring up concerns about management.
    -Change the metrics so that they are 100% in the control of the employee and not left to chance/fate.
    -Change the Account Manager position title and description. There are no account managers at Yelp. Customer service rep is more like it.


  10. Helpful (8)

    "Issa Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Chicago, IL
    Former Employee - Account Manager in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Yelp full-time (More than a year)

    Pros

    The people (co-workers) are some of the best you will ever have in your life. Bright, smart, compassionate and funny. Probably the only reason that will motivate you to show up to work. I learned a lot about client interaction, developed thick skin & the benefits are solid...

    Cons

    I was miserable here. Its a call center, point blank period. They describe the job as being a consultant for small business owners but really you're answering calls all day. 9/10 its going to be a small business owner who either wants to cancel or berate you about why they can't remove their reviews, or get out of paying an early termination fee. Don't ever be surprised if a biz owner curses you out or calls you a foul name, you will be called every name in the book, probably a couple times a week. Express that you're uncomfortable with being called names on the phone to your manager, and they will start digging into why you're all of a sudden" not meeting metrics". You must drink the kool-aid if you're going to keep your sanity here. They don't like people with their own minds, and management seems intimidated if you can think for yourself. It's sad. If you don't "bleed Yelp", there is no room for upward movement, because managers play favorites. Management prospects are already hand picked by management before they even open up positions.

    Advice to Management

    Stop dancing, and please stop trying to be psychologists, that's not your scope of practice. Telling people they can't apply for management because they seem "timid" during games. Telling people to fix their faces, and change their body language has nothing to do with how well someone can interact and explain cost per click on the phone to a screaming client. Start hiring from the outside for management because most of the managers promoted internally have horrible people management/ interaction skills. Start realizing that what made our job so hard was the product. It simply DOES NOT WORK FOR EVERYONE. A handyman in a rural area is not going to see the success that a plastic surgeon in LA does. So don't blame the fact that deals weren't being retained on the account manager. Its a reflection of the product and some shady deals.


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