Yelp Reviews | Glassdoor

Yelp Reviews

Updated May 23, 2017
319 reviews

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4.0
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Yelp Co-Founder & CEO Jeremy Stoppelman
Jeremy Stoppelman
208 Ratings

319 Employee Reviews

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Pros
  • Great sales training, fully stocked kitchen, plenty of red bull to keep you caffeinated (in 70 reviews)

  • Work Life Balance is great with no work outside of the regular 830-530 (in 53 reviews)

Cons
  • Calling small business owners and trying to impress upon them the importance of Yelp (whether it being their free account or paying for advertisement) (in 91 reviews)

  • Work/life balance is essentially non-existent unless employee is very good at saying no (in 29 reviews)

More Pros and Cons

  1. "Five Star Career, Minus One"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in New York, NY
    Current Employee - Account Executive in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yelp full-time (Less than a year)

    Pros

    Amazing workplace environment. Your co-workers will keep you through the lowest of lows.

    Yelp does really well incorporating transparency with their employees and staying competitive within marketing strategy.

    Additionally, Yelp's training program and managing structure really focuses on it's employees and the culture of "promote from within" has never been more true.

    Cons

    The actual job itself. Calling small business owners and trying to impress upon them the importance of Yelp (whether it being their free account or paying for advertisement).

    Additionally, the job itself can become repetitive. The lows are really low and even the highs can sometimes not really make up for the seemingly endless state of "low". This job is one that you earn through hard-work and what seems like perpetual rejection, but the people and the company is what keeps you going.


  2. Helpful (1)

    "Mid Market"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mid-Market in Scottsdale, AZ
    Current Employee - Mid-Market in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yelp full-time (More than a year)

    Pros

    The people here are amazing. You will make some of your best friends here and for someone not too far removed from college, it is an amazing culture to launch your career in. In local sales, you will learn how to wheel and deal on the phone, and I'm convinced that the skills you learn here are applicable in almost every aspect of life and in nearly any career.

    It is a well known company that has its training processes figured out for the most part, so you are getting some of the best experiences and mentorship in tech sales. Work/life balance is amazing.

    Cons

    Year 1 pay and the pay cut top performers take to get promoted is a bummer. Overall

    Advice to Management

    Stop hiring so aggressively for local. I think we are tapped out, especially because the territories are now so small and other companies (agencies, yp, etc) are now selling the same products to the same businesses.


  3. "one of the best companies ive ever worked for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Executive in Scottsdale, AZ
    Former Employee - Senior Account Executive in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Yelp full-time (More than a year)

    Pros

    great culture, amazing coworkers, sales training is top notch, fun events planned regularly for the office, some of the smartest managers i've ever had, full stocked kitchens, casual work environment, great health insurance, potential to make great money

    Cons

    all cold calling, business owners yelling at you daily, everyone loves each other and yelp so much that it almost becomes cult-like

    Advice to Management

    none really


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  5. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in New York, NY
    Former Employee - Account Executive in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Yelp full-time (More than a year)

    Pros

    Loved working here. Great Benifits, People are amazing. Work ethic is important here and a willingness to learn.

    Cons

    Can be stressful. You're making cold calls but realistically its not that bad.


  6. Helpful (1)

    "Great company. Don't hesitate to jump at an opportunity to join."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Approves of CEO

    I have been working at Yelp full-time (More than 3 years)

    Pros

    There are some incredibly hard working, smart, driven people that lead the charge at Yelp. There is a real sense of urgency to see success and to see it today. That leads to a fast paced environment that is constantly changing to meet the demands of the business.

    If you are a self motivated, passionate person, you will find success here.

    Cons

    Sales roles are hard. Yelp sales is no different. You have to be mentally tough to do what they do day in and day out, but the rewards (monetary, career opportunities) are there for those that work hard.

    Outside of sales, the pay structure can be ever-changing, tough to understand, and not transparent. I wouldn't go so far as to say it is "unfair" but it isn't a great feeling to not know what to expect your pay scale looks like at any given time.

    Advice to Management

    Be careful of the pressures of a stock price and it impacting people feeling more like numbers than employees. In general, I think there are great people calling the shots that I trust to make the right decision for the business.


  7. "Great first job experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in New York, NY
    Former Employee - Account Executive in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Yelp full-time (More than 3 years)

    Pros

    Great training. Great people. Great culture. Nice perks. Tons of opportunity for advancement

    Cons

    Can be a bit political. Some perks that we had become accustomed to started to dwindle before I left.


  8. Helpful (2)

    "Sales at Yelp"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in San Francisco, CA
    Current Employee - Account Executive in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yelp full-time (More than a year)

    Pros

    -fun culture
    -great people who genuinely care about you and your well-being
    -great offsites and activities
    -fantastic training
    -tons of resources to learn more about sales
    -easy transition from college to the real world
    -very clear-cut guidelines for getting promoted
    -hard work is recognized and rewarded

    Cons

    -very young atmosphere
    -cold calling 60+ people/day
    -high burn out rate
    -some mixed messaging from upper level management
    -hires in the hopes of making people into good salespeople (which can backfire and run the management team down)

    Advice to Management

    Continue to be open to feedback. Ask AEs questions about how their day to day can improve. Put people on performance plans sooner.


  9. "Great job for a student looking for marketing experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Intern in Tucson, AZ
    Current Employee - Marketing Intern in Tucson, AZ
    Recommends
    Positive Outlook

    I have been working at Yelp part-time (Less than a year)

    Pros

    Was able to work on my schedule for most of my work. Great if you are a student with a busy schedule. Also, you plan events with great small businesses around the city and get to meet a ton of interesting people.

    Cons

    Community manager likes to have control over everything and sometimes won't let you implement ideas on your own.


  10. "Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Scottsdale, AZ
    Former Employee - Account Manager in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Yelp full-time (Less than a year)

    Pros

    Great people to work with, fun environment, room to grow.

    Cons

    Had to spend the entire day on the phone.

    Advice to Management

    Focus on quality of phone calls rather than quantity.


  11. "Great Experience!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in San Francisco, CA
    Former Employee - Account Executive in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Yelp full-time (Less than a year)

    Pros

    Great experience if you are pursuing a career in sales. They will train and teach you how to become the best. You will get to work with a team.

    Cons

    Depends on your training manager, you will get the best/worse experience. They used ShorTel and it often went down so was harder to make calls. A lot of meetings/training so need to make sure to make enough calls to hit your numbers.

    Advice to Management

    Have more 1 on 1 advice/training sessions. Just because they are hitting numbers doesn't mean they don't need help.


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