Yelp Reviews

Thank you for your feedback! We are glad to hear that you had an overall enjoyable experience on our team, especially when it came to working cross functionally with other teams. The people at Yelp are truly amazing and they make it a great place to work, and it's exciting to hear that reflected in your experience. We appreciate you taking the time to share your feedback with us about your experience, and we wish you the very best in your next role!

We appreciate your feedback, and we are sorry to hear that your experience on our team was anything less than what you had hoped for. Sales is definitely challenging, mainly due to the large amount of rejection that's expected anywhere you do it. As you can imagine, business owners are getting tens of calls per day from many sales people all trying to sell them something different - a new POS system, advertising, better wifi, the list goes on. As such, it's expected that their initial reaction to any sales call will be 'no.' However, if sales people stopped after the first no every time, they would never make a sale! We coach our Account Executives to remain persistent, without being pushy. They do that by providing value for the business owners they speak with. We're proud of the fact that our product works for local businesses - it's a matter of our Account Executives staying persistent to educate those business owners on how they can make the most of their Yelp page. Thank you again for your feedback, and we wish you the very best in your next role!

Thanks for your feedback! We understand that the Account Executive role can be challenging. During our interview process, we go to great lengths to set expectations about what can be expected in the role and what the day-to-day looks like for an Account Executive. We want to make sure that everyone who comes onboard has a solid understanding of the highs and lows a career in sales can bring. However, we strive to create a consistent and positive experience when it comes to management. For example, folks interested in leadership must go through two different programs before being selected to become people leaders. The Manager Development Program (MDP) is a classroom-based curriculum designed to teach the fundamentals of the manager role. Candidates who successfully pass MDP then need to earn a spot in our Coaching Development Program (CDP). This is a 3-month, on-the-job training. After candidates show they can coach and operate according to our standards, they can apply to be a manager. We will share your feedback with us leadership teams, and we appreciate you sharing your experience and helping us to continue making Yelp an awesome place to work for all!

We appreciate that you took the time to share your feedback with us. First and foremost, transparency in sales is something that we coach from the very beginning. We have a zero-tolerance policy for unethical behavior, and our playbook has always instructed our folks to communicate our product clearly and accurately. One of the best things about the Account Executive role is that it offers an opportunity for success to people of many backgrounds and experiences. We have AEs that have recently graduated college, folks early on in their careers with 1-2 years experience, and seasoned sales veterans that find that the position offers a good mix of challenges, rewards, and opportunities for growth. With that being said, we agree that the AE role can be very challenging, which is an expectation we go to great lengths to set during the interview process, as we want to make sure that everyone who comes onboard has a solid understanding of the highs and lows a career in sales can bring. Please feel free to e-mail us at employeefeedback@yelp.com if you would like to share more details about your experience with us.

We appreciate your feedback, and we are so glad to hear that you had an overall enjoyable experience during your time with us! We understand that the Account Executive role can be challenging. During our interview process, we go to great lengths to set expectations about what can be expected in the role and what the day-to-day looks like for an Account Executive. We want to make sure that everyone who comes onboard has a solid understanding of the highs and lows a career in sales can bring. Thank you for your service at Yelp and we wish you the best in your next role!