Yelp Reviews | Glassdoor

Yelp Reviews

Updated June 24, 2017
1,159 reviews

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Full-time Part-time

1,159 Employee Reviews

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Pros
  • Great sales training, fully stocked kitchen, plenty of red bull to keep you caffeinated (in 70 reviews)

  • Work Life Balance is great with no work outside of the regular 830-530 (in 54 reviews)

Cons
  • Calling small business owners and trying to impress upon them the importance of Yelp (whether it being their free account or paying for advertisement) (in 96 reviews)

  • Work life balance is a bit off for those that are dedicated producers (in 30 reviews)

More Pros and Cons

  1. Helpful (1)

    "Local Client Partner"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in San Francisco, CA
    Current Employee - Sales in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yelp (More than a year)

    Pros

    Autonomy, responsibility, great leader ship, amazing coworkers. Truly feel like a family here. Full benefits, wellness allowance, great maternity and paternity benefits.

    Cons

    There are always cons to every job.


  2. Helpful (6)

    "Junior Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Junior Account Executive in Chicago, IL
    Current Employee - Junior Account Executive in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Yelp full-time (Less than a year)

    Pros

    Appealing because it has to be! Great benefits, fun culture. It's a great starting job to meet young people.

    Cons

    It is not a career. I can not make this MORE CLEAR! No matter how to sell it, it's a cold calling job. The only advancements in the company is to help other people cold call. The job itself is calling business that do not want to be called all. day. long.

    Advice to Management

    Take the job for what it is- be honest with employees.

  3. Helpful (4)

    "Stressful telemarketing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in New York, NY
    Former Employee - Account Executive in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Yelp full-time (Less than a year)

    Pros

    Great people, decent culture, snacks are pretty good, dress code almost too casual. Nyc office is in a cool location.

    Cons

    The account executive role is a glorified telemarketing position. You're in a call center and spend every second of the day calling small business owners to sell them and product that most of them don't need and honestly can't afford. Managers say you have to keep asking for the sale so you find yourself almost begging business owners to spend $1,000 + with you for a product that may or may not work for them. Yelp advertising simply does not work for every business in every area but a salesperson's performance is judged by how much he can sell. It's stressful to feel like you have so little control over your success.

    Advice to Management

    Restructure the way that AE's are incentivized. Don't hire such huge classes and invest more in developing the talent you already have.


  4. "Great Company- Difficult job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Chicago, IL
    Former Employee - Account Executive in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Yelp full-time (Less than a year)

    Pros

    The management is wonderful and they want to help you succeed. The open kitchen, coffee bar, and tap after 5 is really a great benefit. Also the insurance is pretty phenomenal.

    Cons

    The position is 100% cold calling. If you are the type of person who is okay with making 85+calls a day, and 2.5+ hours of talk time, then this job is for you.
    - High pressure job / not high enough compensation for the type of work
    - lots of turnover
    -while the managers are fantastic, some would say there's more micro managing than needed.
    - mentally not a sustainable job


  5. Helpful (2)

    "Changed for the worse"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Scottsdale, AZ
    Former Employee - Account Manager in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Yelp full-time (More than a year)

    Pros

    -Enjoyable coworkers. I built some strong relationships, some of them are still good friends.
    -Competitive benefits package.
    -Kitchens stocked with free food.

    Cons

    -It's a call center.
    -The old bait-and-switch is used when they call a position "account management" but then you find out you're just calling clients to try to convince them not to leave.
    -Bad managers stay in management far longer than they should before they finally get demoted.
    -For account management, a large portion of what you're graded on is arbitrary, 100% out of your control. Makes you feel helpless and discouraged when you're doing everything else right. Management doesn't bother to change the metrics or take into consideration the factors that are out of your control. I never again want to be in a job where what I'm graded on is out of my control.

    Advice to Management

    -Listen to your employees when they bring up concerns about management.
    -Change the metrics so that they are 100% in the control of the employee and not left to chance/fate.
    -Change the Account Manager position title and description. There are no account managers at Yelp. Customer service rep is more like it.


  6. Helpful (8)

    "Issa Call Center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Chicago, IL
    Former Employee - Account Manager in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Yelp full-time (More than a year)

    Pros

    The people (co-workers) are some of the best you will ever have in your life. Bright, smart, compassionate and funny. Probably the only reason that will motivate you to show up to work. I learned a lot about client interaction, developed thick skin & the benefits are solid...

    Cons

    I was miserable here. Its a call center, point blank period. They describe the job as being a consultant for small business owners but really you're answering calls all day. 9/10 its going to be a small business owner who either wants to cancel or berate you about why they can't remove their reviews, or get out of paying an early termination fee. Don't ever be surprised if a biz owner curses you out or calls you a foul name, you will be called every name in the book, probably a couple times a week. Express that you're uncomfortable with being called names on the phone to your manager, and they will start digging into why you're all of a sudden" not meeting metrics". You must drink the kool-aid if you're going to keep your sanity here. They don't like people with their own minds, and management seems intimidated if you can think for yourself. It's sad. If you don't "bleed Yelp", there is no room for upward movement, because managers play favorites. Management prospects are already hand picked by management before they even open up positions.

    Advice to Management

    Stop dancing, and please stop trying to be psychologists, that's not your scope of practice. Telling people they can't apply for management because they seem "timid" during games. Telling people to fix their faces, and change their body language has nothing to do with how well someone can interact and explain cost per click on the phone to a screaming client. Start hiring from the outside for management because most of the managers promoted internally have horrible people management/ interaction skills. Start realizing that what made our job so hard was the product. It simply DOES NOT WORK FOR EVERYONE. A handyman in a rural area is not going to see the success that a plastic surgeon in LA does. So don't blame the fact that deals weren't being retained on the account manager. Its a reflection of the product and some shady deals.


  7. Helpful (1)

    "AAE"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AAE in New York, NY
    Current Employee - AAE in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Yelp (Less than a year)

    Pros

    great culture and team

    Cons

    cold calling with expectations of making 70+ dials a day

    Advice to Management

    Don't micromanage

  8. Helpful (1)

    "Five Star Career, Minus One"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in New York, NY
    Current Employee - Account Executive in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yelp full-time (Less than a year)

    Pros

    Amazing workplace environment. Your co-workers will keep you through the lowest of lows.

    Yelp does really well incorporating transparency with their employees and staying competitive within marketing strategy.

    Additionally, Yelp's training program and managing structure really focuses on it's employees and the culture of "promote from within" has never been more true.

    Cons

    The actual job itself. Calling small business owners and trying to impress upon them the importance of Yelp (whether it being their free account or paying for advertisement).

    Additionally, the job itself can become repetitive. The lows are really low and even the highs can sometimes not really make up for the seemingly endless state of "low". This job is one that you earn through hard-work and what seems like perpetual rejection, but the people and the company is what keeps you going.


  9. Helpful (1)

    "Toughest year of my life"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in New York, NY
    Former Employee - Account Executive in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Yelp full-time (More than a year)

    Pros

    Great people (co-workers), free food, good training, and right in the Flatiron district. Overall, a great year to learn sales and make friends but it's soul sucking.

    Cons

    Poor management, high-school like gossip, and unrealistic goals. Territories make a difference and if you try to tell us they don't, that cuts your creditability.

    Advice to Management

    Stop hiring people too fast. The first two managers I had were not ready to be managers. The month I left, they decided they would decrease the expectations because so many people were quitting.


  10. Helpful (8)

    "The Only Review An Account Manager Will Need"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Scottsdale, AZ
    Former Employee - Account Manager in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Yelp full-time

    Pros

    + It is a nice office building to work in.
    + Quite a friendly group of coworkers and there is the real possibility you could discover lasting friendships here.
    + A great 9 to 5 job where you bring zero of your work home. All of the work you do will stay at Yelp, and you should never have to take anything home.
    + The music is definitely a plus.
    + Fantastic benefits package that kick in right as you start your tenure at Yelp. 100% covered by the company for medical, dental, and vision, so take definitely take advantage of the benefits.

    Yelp is really a fun place to work because of the people that make up the organization. On top of the amazing benefits, the lack of taking work home, and the relativee easiness of the job, if you are straight out of college or looking to start something new, you could see yourself being quite comfortable in your position...for now.

    Cons

    Implementation of goals for Account Managers increase pressure for output, basically it makes it that quantity matters far more over quality.
    - The Account Management department (in Scottsdale at least) is hemorrhaging talent and culture which are bad for the long run.
    - The job is easy and you don't take home physical work, but you may take home stress or negative feelings from the people you interact with. Clients are not just difficult, they can be outright hostile.
    - The direction of Account Management is headed is troublesome.

    I was at Yelp for a year and it has changed considerably. There are many things that have not been positive changes in Account Management, and only the workers who are drinking the kool-aid by the pitcher while they are there, and have an IV plugged into their arms while they are at home will believe otherwise.

    Yes Yelp has a fantastic benefits package, yes they play music, yes it offers an immensely friendly atmosphere, but that doesn't mean you should be blind to what is happening and the work that you do. On a daily basis, from the moment you pick up the phone, you will expect to dive into some of the toughest conversations you could have in a call center. (It is a call center, don't lie to yourself.) There will be a laundry list of names that clients will call you, and some are so offensive that South Park probably couldn't air them. You're going to have to defend procedures and policies that you truly don't know the ins and outs of. You will become talented at explaining things you don't understand in ways to (maybe 40% of the time) convince people of things they don't understand.

    The client base is extremely difficult, and combined with the fact that you will have to call them constantly to stop them from cancelling and carry on in explaining things that will make them angry...well be prepared for what your about to chew. But you may not really have to worry about getting a job there because Account Managers aren't really being hired anymore, which leads to the next issue.

    The culture is changing extremely fast and everyone knows it. Before I left, two dudes left to a a huge as hell applause because both of them were some of the most chill/reasonable there. But things have changed a lot since then because barely any Account Managers are being hired now. The fun people that made this place really great have pretty much left and there is no new talent to replace that. Now add this to the increasing quantity of work that other Account Managers are expected to handle, it's getting tougher and tougher. With the increase in workload and the lack of new people being brought in, you would think this was it, but there are still more issues for Account Managers.

    With the lack of hiring, the options for Account Managers for advancement has dried up. Advancement? Move up? Once upon a time there was actually an idea of moving up somewhere, but that is gone. The org has been restructured to make things better for clients and that has come at great expense for Account Managers. The most you can really hope for now is to move up to a Senior AM and make a few extra bucks a year doing the exact same thing with the exact same difficult people. All of this has led to the most obvious development and directions that Account Management is headed towards.

    There is nowhere to move up in careers, no more Account Managers are being hired, and the workload has increased while there is also a grading system that has increased in difficultly to achieve. People are slowly realizing it, but its obvious they are seeing how many Account Managers they can get rid of and see how many they actually need because they want more money. Yes the managers are cool, yes the higher-ups seem cool also, but you know what has won in the end? The dollar. Account Management will continue to grow increasingly small until it is completely powerless.

    If you don't wanna read all this, let me sum it all up like this:

    1) Thinking About Working at Yelp: Sure! Work there! Make a few friends and have fun, but get it together and right. Let this place show you that you need to work hard to get a job that is far better in compensation and will contribute to your career overall. Stay here for 6 months, and then leave to somewhere that pays more and doesn't a dish daily abuse.
    2) Already Work at Yelp But Not In a Higher Role: Keep hope alive that you get senior and those yearly raises. O yeah keep compartmentalizing the abuse and keep the perception that this job ain't that bad.
    3) People Who Are Managers Or Been There A Looooong Time: Stay, this place is amazing for you. Great pay, cushy position, and pretty much most changes you are gonna be immune to. Stay as long as you like.

    Advice to Management

    You want more money and you want Yelp to be more successful. No matter how much you try to dress it up with the culture, you want more money to be more profitable because your a business....BUT

    This is advice to management and Yelpers, and that is that Yelp isn't really unique in culture anymore. Like every start up and tech company has the exact same culture and kitchens, just subtract the music. There are a host of jobs out there that are even call centers and people aren't abused over the phones everyday. The one thing you have going Yelp is that the kool-aid is strong at Yelp. Once people actually realize that they can go to any other tech company and have a similar experience, that will be really troublesome moving forward.

    I am sure that you have people that have gone to _____ Ivy League and have a degree in how to make a company a lot more money. But for Yelp I am not entirely sure that will work. The people who truly know what needs to be done to make you more profitable and to make it a fantastic place to work are the people are you are downsizing. Shift the more focus and concentration to the Account Managers who in all honestly know the process from before people start to after better than any other role in the company.

    Actually have a dialogue with your Account Managers, and not that stuff you have been doing for the past year because you are insulting everyones intelligence. You care about the clients greatly which makes sense, but the Account Managers could truly tell you what needs to be done to increase productivity and other goals that you want to meet.

    If Yelp truly wants to succeed for its clients and its employees to be happy, and for the Account Management department to be what it once was, go to Account Management, be honest via politician speak where you're telling the truth but in nice words, and explain that you want to work with Account Management to figure out the best path forward. Account Managers want Yelp to be better and great because they can still believe in it, don't squander it.


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