Yelp Reviews | Glassdoor

Yelp Reviews

Updated September 22, 2017
1,267 reviews

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1,267 Employee Reviews

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Pros
Cons
  • at the end of the day you are just cold calling business owners (in 102 reviews)

  • Work life balance is a bit off for those that are dedicated producers (in 32 reviews)

More Pros and Cons

  1. Helpful (1)

    "Account Manager at Yelp"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Yelp full-time

    Pros

    Great work culture and good work life balance

    Cons

    Lower pay than other similar roles


  2. Helpful (1)

    "If you take this job and 'Adam H isn't your training manager think twice."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Phoenix, AZ
    Current Employee - Account Executive in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Yelp full-time (More than a year)

    Pros

    Great benefits, people are amazing, training manager Buz is awesome, Adam is the only reason I haven't left this company for Vanguard or Edward Jones

    Cons

    I hate to say this because of the awesome people of yelp. If I didn't have Adam as a training manager I would have left yelp 100000 time by now. There is no cons if you find a manager that can make you better like Adam did for me

    Advice to Management

    Make Adam H manager

  3. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Scottsdale, AZ
    Current Employee - Account Executive in Scottsdale, AZ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Yelp full-time (More than a year)

    Pros

    BENEFITS - awesome stocked kitchens, insurance is all paid for, company culture is great, kegs in the office, location right in Old Town is perfect

    Cons

    You are just another number - management/directors just want you meeting your quotas, some managers are a lot better than others, favoritism does come into play here. Job can be very stressful and frustrating, you ARE cold calling businesses and face a lot of rejection. Even when you sign up businesses with advertising, many of them don't find success with the program and this has left a bad taste in many businesses owners' mouths. The pay is below market, they tell you the commission makes up for it, but commission is never a guarantee - commission can be taken back from you if your accounts cancel.


  4. "Restaurant Operations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Yelp full-time

    Pros

    Great benefits, fun coworkers, free snacks

    Cons

    Low pay, extreme micro-management, blatant favoritism


  5. "Yelp"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in New York, NY
    Former Employee - Account Executive in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Yelp full-time (More than a year)

    Pros

    Uncapped commission. Full benefits. 401K. Stock options. Free beer and snacks. Opportunity to find a relationship. Effort is rewarded.

    Cons

    It's telemarketing. No one will paint it that way but making 65+ calls a day with a minimum of 2.5hrs of talk time is telemarketing. It's a young environment so emotions run high and gossip lingers around every corner, it's inevitable but avoidable.

    Advice to Management

    Advice to CEO - it's your baby...you'll never let it go but you probably should. It needs a fresh breath of air or Google is going to eat you alive.. just to mention - augmented reality will be your downfall if you don't beat them to it. Also, people trust Google more than they do Yelp even though Yelp is monitored better. The site needs a revamp and the marketing ploy of using AE's to advertise into unknown territories is not creating the ROI Yelp can achieve. It's a phenomenal product that needs a facelift asap


  6. "Great people, office, and management; but incredibly high turnover"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Yelp full-time

    Pros

    - $60 a month towards gym membership and a variety of commuter benefits.
    - Close knit team with managers who are always willing to help you get better if you self-start
    - The more sales, the higher the commission and base salary.
    -Upward mobility opportunities
    - Fully stocked kitchen, game room, and baristas
    -Care free environment (wear what you want, act how you want.)
    - Funded team outings for bonding once a month
    - Hour long lunch
    -Performance plans for not hitting quota are fair, leaving time for improvement.

    Cons

    Incredibly redundant work that never builds on itself (65-80 dials a day all on the phone.)
    VERY high turnover due to burn out.
    Although the office is open, it sometimes feels like a phone call factory.


  7. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Yelp full-time

    Pros

    great coworkers, a lot of good perks

    Cons

    only room for growth within sales

  8. "Assistant Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Account Executive in Scottsdale, AZ
    Former Employee - Assistant Account Executive in Scottsdale, AZ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Yelp full-time (Less than a year)

    Pros

    Great Training! Free food! Relaxed atmosphere!

    Cons

    The job itself. HOWEVER if you honestly believe you can sell over the phone AND enjoy it then this will be one of the best jobs out there hands down.

    Advice to Management

    managament was fantastic.


  9. "Account Executive"

    StarStarStarStarStar
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yelp full-time

    Pros

    culture, benefits, start-up feel, room to grow

    Cons

    Underpaid, high turn over rate


  10. Helpful (1)

    "If you like an unclear future with great coworkers and decent benefits this is the place for you."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Yelp full-time (More than 3 years)

    Pros

    For the most part co-workers are great. At the moment there's pretty good work life balance and benefits although some departments have mandatory overtime. Generous maternity and paternity leave.

    Cons

    The culture that Yelp once had is gone, events have ceased, fun and team building during working hours gone. Worse than that is the complete lack of growth employees have, career paths are often changed making the path more of a dead end then a path; unless you buddy up to the right people and even then it doesn't always work, moving up is impossible. They give arbitrary feedback that is not attainable, even when you get good feedback and implement it, then accomplish your goals 3 more things pop up that you need to work on; again making it nearly impossible for people to move up within Yelp. If you want to switch departments be prepared to start at square one again and work your way back up. Management is not like anything I've seen in any other company - they promote people that don't want to be managers, are immature, or have no idea what management involves then coach them to be horrible. Many managers lead by fear, it's not uncommon to hear a manager was yelling or being disrespectful, micromanaging, and are extremely inconsistent. Everything is always in a constant state of change at Yelp too, so you have to be agile and adaptable, but don't ask questions because that's seen as push back.

    Advice to Management

    Be more thoughtful about hiring managers; hire people that want to be managers and realize the full scope of the job. Hire managers who are confident and not threatened by strong employees but rather see them as assets and coach them to help those employees move up within the company. Oh and please find more paths for growth that don't include management so that those that want to earn more and grow with the company but don't want to be managers have a path to do that.


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