Yelp Reviews | Glassdoor

Yelp Reviews

Updated April 23, 2017
1,063 reviews

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1,063 Employee Reviews

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Pros
  • Great sales training, fully stocked kitchen, plenty of red bull to keep you caffeinated (in 66 reviews)

  • Work Life Balance is great with no work outside of the regular 830-530 (in 49 reviews)

Cons
  • but that business owners mostly deride ("I can't believe that Yelpers are allowed to write whatever they want (in 87 reviews)

  • Work/life balance is essentially non-existent unless employee is very good at saying no (in 29 reviews)

More Pros and Cons

  1. "Great Experience!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in San Francisco, CA
    Former Employee - Account Executive in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Yelp full-time (Less than a year)

    Pros

    Great experience if you are pursuing a career in sales. They will train and teach you how to become the best. You will get to work with a team.

    Cons

    Depends on your training manager, you will get the best/worse experience. They used ShorTel and it often went down so was harder to make calls. A lot of meetings/training so need to make sure to make enough calls to hit your numbers.

    Advice to Management

    Have more 1 on 1 advice/training sessions. Just because they are hitting numbers doesn't mean they don't need help.


  2. Helpful (5)

    "Don't recommend"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Chicago, IL
    Former Employee - Account Executive in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Yelp full-time (More than a year)

    Pros

    The ppl are amazing to work with! The obvious free food and snacks and coffe was slaps a plus!

    Cons

    Yelp is a glorified call center. When I first started there over a year ago, metrics were reasonable with hitting just 65 dials and 2 hrs of talk time. As time went on I started seeing things change with metrics getting raised every month. The Chicago office has 0 and I mean 0 diversity when it comes to management, I think that's why most of the minorities that were there either got burnt out and left or got fired. The managers there are all the same back rounds so when it came to promotions a lot of minorities were looked over because they wanted the same type of managers across the board. It's crazy to say but the Chicago office let some of there best reps who were minorities walk out the door, doesn't surprise me that office hasn't hit quote in almost a year! They promote a "Greek party lifestyle", they preach professionalism but the ones preaching are kids who just graduated and don't really know the meaning, as there reps are working to close deals these "managers" are playing loud " unprofessional" music as reps are calling these business owners!

    Advice to Management

    Chicago office promote some color in management! Give the minorities more then just "diversity club"


  3. "Great culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Yelp full-time (More than a year)

    Pros

    Yelp has setup best practices and engineering culture.
    No blame policy

    Cons

    Conservative approach to product design
    Systems and methods are always in a flux (how to use product mangement tool, seating arrangements, etc.)

    Advice to Management

    Be bold. Be aggressive. The market is very big and the only reason its not under yelp's belt is because (IMHO) of the conservative approach to product design. Aggressively cut clutter from the app and prioritize what users prefer.


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  5. "Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in San Francisco, CA
    Current Employee - Account Executive in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yelp full-time (More than a year)

    Pros

    Great Training, fun environment, rapid growth

    Cons

    Cold Calling gets old and the customer service after you sign up is lacking real follow thru

    Advice to Management

    Continue growing and educating your sales teams


  6. "Poor Advertising Solutions - Free Redbull & Nothing Else"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in New York, NY
    Former Employee - Account Executive in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Yelp full-time (Less than a year)

    Pros

    Free Redbull, cool office. Training was fun. Then it got real.

    Cons

    They will promise you that you'll make tons of money. The truth is there are a select group of people about 10 out of 2000 in the office that actually make real money $80k plus. The rest are making their base salary and very rarely getting a commission check because goals are so unrealistic. Do yourself a favor and skip this place. A lot of false promises, fake people, and it is truly mind numbing work.

    Advice to Management

    Sell the company to Google.


  7. "Account Manager Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Yelp full-time

    Pros

    Fun environment, great people to work with, management is great with career coaching.

    Cons

    Micro Management, not a lot of room for growth, nothing really terrible other than that.


  8. "Work hard, get paid...pretty hard"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Junior Account Executive in New York, NY
    Current Employee - Junior Account Executive in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yelp (Less than a year)

    Pros

    Awesome company culture, excellent people that work with you, diverse skillsets required, new perspectives gained on small business in the U.S.

    Cons

    If you don't perform, you will suffer for it. The base salary is low for living in or even near New York, people can sometimes become envious of your success if you're really driven.

    Advice to Management

    Just remember that you're not Google. Be humble and you will go much further.


  9. "former AE"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in San Francisco, CA
    Former Employee - Account Executive in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Yelp full-time (More than a year)

    Pros

    great company culture, offsites, snacks, barista, great coworkers

    Cons

    it's cold calling so if that's not your thing, it's really not your thing. unfortunately there aren't many opportunities at yelp that aren't sales-related, so if you aren't passionate about a career in sales, you pretty much have to leave the company


  10. Helpful (6)

    "A lot of good and a lot of bad."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Chicago, IL
    Current Employee - Account Manager in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Yelp full-time (Less than a year)

    Pros

    Great office and great people. Regarding the office, it's in the Merchandise Mart, so it's accessible from all of the CTA train lines and the Metra train lines too. I don't know of a single colleague who drives to work, it's just that convenient. The Brown Line stops in the second floor of the building, that's hard to beat. Regarding the people, a lot of businesses claim to have good people but Yelp really does have that, at least in the account management department. Colleagues are kind, pleasant, and talented. People are genuine and want to help you succeed.

    Back to the office, it's beautiful and there's free coffee (There's a coffee bar with two baristas on staff!), food, and snacks. Spaces are well-appointed and very chic. Desks are solid and technology is good-enough.

    Cons

    The structure of the account management department is a complete mess and the people in charge of streamlining the processes are woefully under-qualified. Managers of the different account management teams have no business being in such a position, but Yelp promoted them in order to keep hold of talent. Management employs what I can only call "helicopter management", which consists of assumption making, insecurity tests, and Orwell/1984-like surveillance of Account Managers.

    Advice to Management

    Stop the 1984-inspired surveillance of your Account Managers. You have talented people, perhaps you could try trusting them. Yet, you wonder why the best and brightest leave so often.


  11. Helpful (1)

    "Great first Sales job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Executive in Scottsdale, AZ
    Former Employee - Senior Account Executive in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Yelp full-time (More than a year)

    Pros

    Great training, great ramp-up period, anybody will help you if you ask for it.

    Cons

    There is a lot of favoritism across the board. On a day to day basis, you can get sworn at and stuff a lot because its Yelp, so don't take the job if you can't handle it.

    Advice to Management

    A lot of managers do not seem to help their reps in the direction that they want to go in the company.



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