Yelp 1,032 Reviews | Glassdoor

Yelp Reviews

Updated March 22, 2017
1,032 reviews

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1,032 Employee Reviews

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Pros
  • fully stocked kitchen, young culture (in 65 reviews)

  • Work Life Balance is great with no work outside of the regular 830-530 (in 48 reviews)

Cons
  • but that business owners mostly deride ("I can't believe that Yelpers are allowed to write whatever they want (in 86 reviews)

  • Work/life balance is essentially non-existent unless employee is very good at saying no (in 28 reviews)

More Pros and Cons

  1. "Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in San Francisco, CA
    Current Employee - Account Executive in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yelp full-time (More than a year)

    Pros

    Great Training, fun environment, rapid growth

    Cons

    Cold Calling gets old and the customer service after you sign up is lacking real follow thru

    Advice to Management

    Continue growing and educating your sales teams


  2. "Account Manager Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Yelp full-time

    Pros

    Fun environment, great people to work with, management is great with career coaching.

    Cons

    Micro Management, not a lot of room for growth, nothing really terrible other than that.


  3. Helpful (1)

    "Don't recommend"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Chicago, IL
    Former Employee - Account Executive in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Yelp full-time (More than a year)

    Pros

    The ppl are amazing to work with! The obvious free food and snacks and coffe was slaps a plus!

    Cons

    Yelp is a glorified call center. When I first started there over a year ago, metrics were reasonable with hitting just 65 dials and 2 hrs of talk time. As time went on I started seeing things change with metrics getting raised every month. The Chicago office has 0 and I mean 0 diversity when it comes to management, I think that's why most of the minorities that were there either got burnt out and left or got fired. The managers there are all the same back rounds so when it came to promotions a lot of minorities were looked over because they wanted the same type of managers across the board. It's crazy to say but the Chicago office let some of there best reps who were minorities walk out the door, doesn't surprise me that office hasn't hit quote in almost a year! They promote a "Greek party lifestyle", they preach professionalism but the ones preaching are kids who just graduated and don't really know the meaning, as there reps are working to close deals these "managers" are playing loud " unprofessional" music as reps are calling these business owners!

    Advice to Management

    Chicago office promote some color in management! Give the minorities more then just "diversity club"


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  5. "Work hard, get paid...pretty hard"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Junior Account Executive in New York, NY
    Current Employee - Junior Account Executive in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yelp (Less than a year)

    Pros

    Awesome company culture, excellent people that work with you, diverse skillsets required, new perspectives gained on small business in the U.S.

    Cons

    If you don't perform, you will suffer for it. The base salary is low for living in or even near New York, people can sometimes become envious of your success if you're really driven.

    Advice to Management

    Just remember that you're not Google. Be humble and you will go much further.


  6. "former AE"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in San Francisco, CA
    Former Employee - Account Executive in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Yelp full-time (More than a year)

    Pros

    great company culture, offsites, snacks, barista, great coworkers

    Cons

    it's cold calling so if that's not your thing, it's really not your thing. unfortunately there aren't many opportunities at yelp that aren't sales-related, so if you aren't passionate about a career in sales, you pretty much have to leave the company


  7. Helpful (1)

    "Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Yelp full-time

    Pros

    Culture, team setting, free food, health insurance beneftis, work/life balance - they want you to leave on time, which is great

    Cons

    Salary, commission structure, it's a typical cold calling sales job - a large majority of your day is interacting with businesses that have been contacted before and may not be thrilled to hear from another representative

    Advice to Management

    Unless the commission structure is overhauled, increase base salaries of sales representatives. Working in arguably some of the most desirable cities in the United States should demand a higher salary than cities with lower cost of living that offer the same salary.


  8. Helpful (1)

    "Great first Sales job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Executive in Scottsdale, AZ
    Former Employee - Senior Account Executive in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Yelp full-time (More than a year)

    Pros

    Great training, great ramp-up period, anybody will help you if you ask for it.

    Cons

    There is a lot of favoritism across the board. On a day to day basis, you can get sworn at and stuff a lot because its Yelp, so don't take the job if you can't handle it.

    Advice to Management

    A lot of managers do not seem to help their reps in the direction that they want to go in the company.


  9. "Mid-Market"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Awesome and fun environment! Great people and management!

    Cons

    Loved it, no cons for me!


  10. Helpful (2)

    "Have a plan to get out after a year"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Yelp full-time

    Pros

    food, thats really all thats a pro

    Cons

    everything else, seriously, and don't get attached to any of your coworkers


  11. "Great Co"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at Yelp full-time

    Pros

    Great culture, young, fun, perks

    Cons

    Somewhat stressful, difficult work life balance



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