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Yelp Employee Reviews about "business owners"
Updated Sep 21, 2023
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Found 4,717 of over 5K reviews
59% Recommend to a Friend
72% Approve of CEO
Found 98 of over 5K reviews
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Jeremy Stoppelman
2,230 Ratings
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
- "Great benefits and perfect for highly motivated outbound sellers or people who respond to high energy management." (in 441 reviews)
- "Something that is so great about working here is the culture and investment the managers actually have in your life." (in 288 reviews)
- "Free food and snacks which is important if you are on a fixed income at the beginning." (in 205 reviews)
- "Great training and intro to telesales... if you make sales here you can probably make sales most places" (in 197 reviews)
Cons
- "Managers and Directors for the life of theirs do not admit there are better territories to call 2 than others." (in 259 reviews)
- "Also you don't make commission unless you're really really good and can hit their commission 'threshold' they have every calendar month." (in 82 reviews)
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Reviews about "business owners"
Return to all Reviews- 1.0Mar 14, 2023Account ExecutiveFormer Employee, less than 1 year
Pros
Benefits, and the reason why they can offer great benefits is because nobody actually stays to use them. The turnover rate is high, with 160+ new hires hired every couple of months.
Cons
Everything about this role is a con. The product you are selling is a scam. Lookup on youtube 'Yelp Sales' and you will see quite a few videos offering clear evidence of Yelp's scam and how it hurts local businesses. In the comment section of each video is 100+ comments from business owners who absolutely hate Yelp and are annoyed by the amount of calls they get. You are micromanaged and cannot set your own schedule. You start the morning with a meeting you have to take a lunch when everyone else does and you end lunch with a meeting. Then you have one meeting at the end of day. Manager makes sure you hit call pacing for 80+ calls a day and you cannot stop calling. Gets tiring very fast and your success is random. You either get a brand new account who knows nothing about Yelp and that turns into a pitch or a close. Or 98% of the time you call a business owner who has been harassed by Yelp AEs for years. Training has a super weird dystopian feel to it where they play upbeat music constantly and wear permanent smiles. They never correct people just say 'Great!' and move on no teaching just fake happiness. Also they very blatantly lie to you and work to persuade you that Yelp ads are beneficial for local businesses (They are not). The best and most obvious lie I heard was 'Businesses that previously payed for Yelp ads are more likely to close the sale'. When in reality every previous advertiser I spoke with said they hated Yelp and wanted nothing to do with it. They also would say they were overcharged and had a difficult time cancelling. It was a nightmare for them because they would get no business from the ads but would get suspicious leads that were most likely fake accounts ran by bot to make the impression that they were being found by customers. There are so many more negatives like how low the pay is and how little you make in commission. If you want to learn more lookup Billion Dollar Bully on Amazon video.
1
Yelp Response7moWe appreciate you taking your time to share your feedback about your experience on our team with us. We are deeply sorry to hear that your time with us wasn’t what you expected and that it was anything less than what you had hoped for. During our interview process, we go to great lengths to set expectations about what can be expected in the role and what the day-to-day looks like for an Account Executive. We want to make sure that everyone who comes onboard has a solid understanding of the highs and lows a career in sales can bring. We know that the Account Executive role is one of the tougher roles at Yelp, as you’re calling on many busy business owners. Cold calling is not an easy role at any company, and that’s why we work hard to make sure you feel supported and valued. Our goal is to help business owners make a positive change in their business with the help of Yelp advertising, and our Account Executives are the driving force behind the success of our product. One of the amazing things about Yelp advertising is that it's a cost-per-click program. That means that a business only pays for an ad when someone clicks on it. Consumers click on an ad because they're interested in potentially spending money with that business, so even in a small town if there are searches happening for a specific business Yelp advertising is the best way to get in front of those searches. We're proud of the fact that our product works for local businesses - it's a matter of our Account Executives staying persistent to educate those business owners on how they can make the most of their Yelp page. We invite you to share more details about your experience by emailing us at employeefeedback@yelp.com. Thank you again for sharing your feedback.
- 2.0Sep 12, 2018Account ExecutiveFormer Employee, less than 1 yearChicago, IL
Pros
Great benefits Fun environment mostly young professionals Free food and barista provided
Cons
The only con I have is the actual job itself. It is a cold calling job and that is the only thing you will do every day the entire day. If you can sit at a desk and call business owners and nothing else this might be for you. All of the leads in the territories are overworked by account execs and business owners can be very rude due to receiving nonstop calls. This position is a glorified telemarketer and the commission structure is not great. I do not recommend!
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