ZOLL Medical Reviews | Glassdoor

ZOLL Medical Reviews

Updated September 5, 2017
185 reviews

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3.0
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Jonathan A. Rennert
35 Ratings

185 Employee Reviews

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Pros
Cons
  • Obscenely high turnover that they seem to be OK with (in 8 reviews)

  • Especially upper management who I have yet to see put in a full 8 hour day (in 8 reviews)

More Pros and Cons

  1. Helpful (1)

    "SSR (Sales Support Representative)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SSR - Support Services Representative
    Current Employee - SSR - Support Services Representative
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ZOLL Medical full-time (Less than a year)

    Pros

    Excellent product. Like another SSR said, your team makes or breaks you (unfortunately, the management on my team is breaking it). The PTO plan is nice (when your manager actually lets you take the time off).

    Cons

    Treated like pharma, even with the revamp of compensation (which literally states the goal was "to make the bonus structure easy to understand", yet it's so confusing you just have to trust someone is doing the calculations right), you are not compensated competitively with other similar positions at other companies.

    You are expected to "spend, spend, spend", yet you aren't given a company card, and it takes often 2-3 weeks to get your own money reimbursed.

    SSR position has grown so rapidly that there are not clear definitions as to what exactly your role is, so it's up to the manager, yet the manager treats you like a Territory Manager and expects you to be selling, while receiving half the compensation of a TM. If you fill in as a TM, you aren't compensated accordingly.

    The training they send you to in Pittsburgh is a complete JOKE, and doesn't even cover the things you are actually expected to do in the field, and you don't even go to training for the first 4-6 weeks.

    No one is held accountable, especially management.

    Management makes it VERY CLEAR - there is no opportunity for growth. You are an SSR and you are stuck in that role, yet often you are expected to do the tasks of a TM, again, without being compensated accordingly.

    They schedule all staff meetings at the worst time of year (TMs go in April - the same month of spring breaks, and SSRs go in December).

    You are left in the dark when you work in the field - you are not given an employee directory to know who to call for what, so it's a matter of trial and error. There are evidently procedures and forms you must use to contact specific departments, but you aren't told about it until you do it wrong.

    Work life balance is lacking - it seems this can vary based on your team and the management. I know other SSRs who are very happy with their work life balance, however, I am stretched so thin, that I cannot possible get done everything my manager wants done, and my manager is so hot and cold, I have no idea what's coming next because gears are shifted so often!

    Advice to Management

    Clearly define the SSR role, and create a training that directly covers the expectations of the role. Have SSRs who are experienced do the training for new SSRs in Pittsburgh, or even in the field.

    Make management accountable.

    Make the compensation competitive, and TRULY easy to understand.

    If employees are expected to spend as much as they are, provide a company card to pay for those expenses, or make the reimbursement process easier and faster - it can take 2-3 weeks to get your money back, if it's not kicked back for a different reason each time it gets sent back to be fixed.

    Compensate SSRs accordingly when they fill in for an open territory or while a TM is out for a period of time.

    Revamp the SSR training and have someone who actually knows what the SSR role is do the training.

    Make it a rule that return phone calls and return emails are expected.

    Provide a clear and specific opportunity for growth and income potential for SSRs, and don't EXPECT the SSR to do the TM job.

    Schedule the all staff meetings in months that aren't so busy - January or February.

    Provide a searchable employee directory that provides information on who to contact for what and make the procedures (like the revenue inquiry form) evident to field staff.


  2. Helpful (1)

    "Territory Manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ZOLL Medical full-time

    Pros

    Challenging sales position where you balance a little bit of service and selling to Cardiology. Product is life saving and can be very rewarding to help patients.

    Cons

    Access to physicians and managing the balance of not just providing a service but also selling. Also insurance reimbursement is challenging

  3. "Territory Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at ZOLL Medical full-time (More than 3 years)

    Pros

    Great job atmosphere and great product

    Cons

    Worst Management Team ever. Crazy Quotas after second year

    Advice to Management

    Get real analitical data on the market and listen to the sales team.


  4. "Intake Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ZOLL Medical full-time (More than 3 years)

    Pros

    Good company to work for
    Great benefits

    Cons

    Constant change
    Communication is not consistent


  5. "Account Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Coordinator in Pittsburgh, PA
    Current Employee - Account Coordinator in Pittsburgh, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at ZOLL Medical full-time (More than 5 years)

    Pros

    Job Security. Company continues to grow. Most Management is respectful and fun to work with. Very rewarding when you look at the big picture of what the ZOLL LifeVest does and how it offers a piece of mind to patients.

    Cons

    Starting salary is pretty nice but a good raise is hard to come from. I personally have taken on multiple tasks to assist management and am a go to person for training and new employees. At the yearly review I was one of a few on the team of 80 (which is split to 4 teams based on area of country you cover) who received a "frequently meets all standards" rating. But when it came to raise time I was told the average of what everyone got is this amount and that is what you got. So long story short, taking on extra tasks does not benefit you unless you apply for another position internally and use them on your resume

    Advice to Management

    Most are very nice and easy to work with. A few need to lighten up. You go weeks and weeks doing great but if you have one busy day where you barely miss a metric you are hounded as to why. Again, this is not every manager.


  6. Helpful (1)

    "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ZOLL Medical full-time

    Pros

    Benefits are better than other places ive heard of , raises are good, environment is good do your job and no one bothers you.

    Cons

    Hard to move around the company for career progression.


  7. "Regional Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Sales Manager
    Former Employee - Regional Sales Manager
    Negative Outlook
    Approves of CEO

    I worked at ZOLL Medical full-time (More than 3 years)

    Pros

    Great product. Many great people to work with.

    Cons

    Horrible high level leadership. Always looking for a quick fix instead of a long term solution. Obscenely high turnover that they seem to be OK with. Senior leadership accepts zero blame, just passes it down the road to the next person. Not a long term destination. Comp plan was "fixed" but the goals placed upon the mechanism ended in the exact same result. No one is making anywhere close to "target comp".

    Advice to Management

    Really listen. Be brave enough and humble enough to not know everything. Dig deeper than "did we hire the right person".

  8. "Great Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Jose, CA
    Current Employee - Anonymous Employee in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ZOLL Medical full-time (Less than a year)

    Pros

    great location, great mentors and great environment.

    Cons

    Pittsburgh home office has more perks.


  9. "Zoll Lifevest"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Manager in Los Angeles, CA
    Current Employee - Territory Manager in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at ZOLL Medical full-time (More than 3 years)

    Pros

    saving lives, working in the clinic & hospitals

    Cons

    home office is understaffed, company still uses a fax machine to receive orders

    Advice to Management

    hire more support staff


  10. "Poor leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ZOLL Medical full-time (More than a year)

    Pros

    It's great to work for a company that sells a product that saves lives. It's a company that has grown quickly, as the sales has begun to level out, the business practices should be able to catch up

    Cons

    Poor leadership with emphasis on proving theories rather than reading data results, sketchy business practices that lend to the high turnover, not a career path oriented company

    Advice to Management

    Business practices and their impacts on turnover should scrutinized and corrected


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