ZOLL Medical Reviews | Glassdoor

ZOLL Medical Reviews

Updated February 22, 2017
156 reviews

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Full-time Part-time

2.8
Star Star Star Star Star
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Jonathan A. Rennert
17 Ratings

156 Employee Reviews

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Pros
  • Great Company with Great People (in 10 reviews)

  • Good people for the most part -- most want to come in every day and do a good job (in 9 reviews)

Cons
  • There is little to no communication (in 5 reviews)

  • Since there is an extremely high turnover of sales reps, this can leave an SSR having 2-3 full time positions making on salary (in 6 reviews)

More Pros and Cons

  1. "Former Mom & Pop needs to grow up"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chelmsford, MA
    Current Employee - Anonymous Employee in Chelmsford, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ZOLL Medical full-time (More than 3 years)

    Pros

    Stable company with some good people making lifesaving products.

    Cons

    Management and HR are behind the curve and need to catch up. Operations management tries to run 100 mph in 100 directions with no conviction for any of them and have no feel for what is actually happening.

    Advice to Management

    Hire competent Operations management. Hire adequate and competent Operations middle management and salary level individual contributors.


  2. "Great Place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Assurance in Chelmsford, MA
    Current Employee - Quality Assurance in Chelmsford, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ZOLL Medical full-time

    Pros

    The people are great, learning new thing everyday.

    Cons

    None, so far. the place is awesome to work for.

    Advice to Management

    None.


  3. Helpful (1)

    "It's a good product and it was a good learning experience. Managment and culture is terrible."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Territory Manager
    Former Employee - Territory Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ZOLL Medical full-time (More than 3 years)

    Pros

    Good product. Lots of flexibility. Customers appreciate the service. Patient interaction. TM comradery because everyone is dealing with the negatives. The feeling of solving problems by getting approval from intake. TMs were solid and committed to doing well by patients and customers.

    Cons

    Weak managment. Poor company culture. Never ending 2 week quota. Exceptions. Dealing with poorly trained and poorly supported intake specialists. Dealing with orders on weekends and while on vacation. If you're. It hitting your quota management sees you as expendable and you will only make your salary.

    The company culture from managment all the way up to the president is awful. There's no accountability above the TM role. Turnover is 40-60% for this reason. It's a 2-3 year gig at best depending on thegeography.
    Many don't make it beyond 18 months due to the constantly growing 2 week quota. As good as you think you are at selling, you eventually hit a wall. It's great money when you're exceeding quota, but it's not sustainable. When you can't hit the ever moving carrot, Managment deems you as the problem. Growth numbers for quota are one size fits all no matter how small a territory is. Everything at the company is about hitting or exceeding your number.

    Advice to Management

    Change the quota system. Hire upper managment from outside to change culture. Get rid of current managment team.


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  5. "Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people, Great work culture, Great pay.

    Cons

    None, that I can think of.


  6. "SSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Become an expert in a little bit of every area.

    Good pathway to a clinical job in device world.

    Still have patient interaction and clinical challenges.

    Cons

    -NO pathway to promotion (well, some SSR's have. No hard guidelines to that. They will come up with whatever reason they want to to not promote you)
    -communication from the field and home office ALWAYS feels one sided. They can blow your email up all day, but you can never get the correct contact for a question in a timely manner. Most of the time emails go unreturned.
    -Turnover is so high for TMs, you end up covering vacant territories (nights and weekend orders included) AND training the new TM who takes over that territory for ZERO, ZERO extra dollars. ZERO. (Not even thank you'd, either).
    -TMs dump all of the BS work on SSRs. (Billing issues, angry patients, angry prescribers).
    -Billing and national accounts is a disaster. They don't even know their own policies to help the field help their patients avoid bills.
    - too many secrets and "left in the dark feeling." Always seems like everyone is on a different page depending who you talk to.
    - SSRs pick up a LOT of TM slack, training new SSRs, onboarding TMs-not only for zero extra dollars, you actually make less... because you are even farther from making bonus without a TM in a vacant territory. (But yet working more by covering the open territory and then helping train the new person)
    -promotion from SSRs to TM has been hand selected. all different reasons for who they picked and why they picked them. This is a dead end clinical job. You have to go somewhere else after a few years if you ever want to grow in your career.

    Advice to Management

    TMs need to be held to higher standards. SSRs should get paid to train and cover vacant territories. Include the field more with communication for policy and internal procedures.


  7. Helpful (1)

    "Regional Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ZOLL Medical full-time

    Pros

    Definitely moving in the right direction with new comp plan and quota system. Such a rewarding job- good future ahead here. Great people and great mission.

    Cons

    Old comp structure was being outgrown. Not enough people at plan.

    Advice to Management

    Continue to seek feedback from the field and focus on retention and recognition.


  8. Helpful (1)

    "Business Process Improvement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Current Employee - Anonymous Employee in Pittsburgh, PA

    I have been working at ZOLL Medical full-time (More than 8 years)

    Pros

    Great people. Great Boss.

    Cons

    Too many secrets. No bonus structure. Sales run company.

    Advice to Management

    Let teams know what is going on. Do not run company to benefit the sales force. Run it as a business with sales being compensated accordingly after money is brought in the door.


  9. "SSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SSR - Support Services Representative in Chicago, IL
    Current Employee - SSR - Support Services Representative in Chicago, IL
    Doesn't Recommend
    Negative Outlook

    Pros

    Make own schedule, freedom to do what you want to help the business

    Cons

    SUPER HIGH TURN OVER, hard to get a good team together if everyone leaves.

    Advice to Management

    Please thank the SSRs. We back fill the Territory Manager spots when they all quit, we'd love to have a thank you occasionally.


  10. "Intake"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Intake Specialist
    Current Employee - Intake Specialist
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at ZOLL Medical full-time (More than 3 years)

    Pros

    Flexible hours sometimes but it's at their will and their discretion

    Cons

    Mandatory overtime and I've had it since I started it's so bad that management will send emails that said we cannot leave until a project is complete and it's an unrealistic expectation 99% of the time. Management is cliquey and can't think for themselves to place judgement on somebody it's honestly more a bunch of girls and Leadership positions who are on the jocks of the guys who work there.

    Advice to Management

    Quit over looking people who have been there for awhile who have all the experience that you need simply because use prejudge them. A word to the wise if you don't you will have an EEOC file claim against you.


  11. Helpful (1)

    "Sales Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Chicago, IL
    Current Employee - Sales Representative in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ZOLL Medical full-time (More than a year)

    Pros

    you get a pay check...

    Cons

    Turn and burn. Reps come and leave so often its hard to keep track. Not a place to build a career, but a place to fill a gap in your resume.

    Advice to Management

    This product is not the revolutionary.... sales quotas are WAY TOO HIGH. Higher management needs a dose of reality.



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