ZOOM+Care "15 minutes" Reviews | Glassdoor

ZOOM+Care Employee Reviews about "15 minutes"

Updated May 28, 2019

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3.5
68%
Recommend to a Friend
96%
Approve of CEO
ZOOM+Care CEO Torben Nielsen
Torben Nielsen
24 Ratings
Pros
  • "Work with some great people, the schedule is good(in 12 reviews)

  • "(in 11 reviews)

Cons
  • "There are some pretty apparent problems at Zoomcare that any ZA (Zoom associate) or ZP ((in 25 reviews)

  • "You have to see every patient in 15 minutes and often will have 7-9 in a row without any breaks(in 13 reviews)

More Pros and Cons

Reviews about "15 minutes"

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  1. Helpful (7)

    "Use extreme caution"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Physician Assistant 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ZOOM+Care full-time for more than a year

    Pros

    No opiate/benzo prescribing and 1 problem per visit

    Cons

    You can be placed at other locations than agreed upon, monthly side by side shifts for supervision require travel that is not compensated; holiday hours are not at your home clinic and require uncompensated travel. Faulty clinic equipment-bare wire pulse-ox, non-focusing otoscopes, no exam room stool for providers and broken staff chairs; advised by management that there is no money in budget to remedy these problems. Poorly trained staff. Management often "looses" reimbursement paperwork. Provider is required to obtain vitals, perform ear washes, immunizations, therapeutic injections, wound cleansing, etc all in a 15 minute appt. Provider is to call positive reportable labs to health department. Very difficult to get charting breaks when every pt is scheduled for 15 mins and you come in to 20+ pts already in a schedule. I experienced coding changes (provider coded appropriately but billing dept changed to wellness for a simple flu shot). Poor to no response from management/HR/payroll. PTO--very difficult to use as shift swap is preferred even with 1 year notice and condition for hire agreements. Patient satisfaction is paramount, not good medical care, you will get reprimanded for upset pt when they do not get what they want be it RX(even if not prescribed by Zoom) or simply having a pt undergo appropriate physical exam/labs. No time allowance for known complicated/problematic pts. These were my personal experienced but echoed by numerous other providers. Currently experiencing high provider turn-over. Recently purchased by PeaceHealth and has undergone upper management changes with no appreciable culture changes thus far.

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    ZOOM+Care2019-05-28
  2. Helpful (19)

    "Foul treatment of hard working employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Medical Billing Specialist in Portland, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ZOOM+Care full-time for more than a year

    Pros

    I met some amazing people here, I learned a lot from my COWORKERS. I imagine though without certain people working there at the same time as me I would not have learned anything other than how to be shady. **Great place to start think of it as a poorly paid internship** They will start you off at $14-15 an hour and promise a decent raise if you make it past a year. (Be careful not to get laid off) After that year raise boom your time at zoom is done, you've reached the end! Nothing more for you here!

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    Cons

    They will not pay for parking. Be prepared to spend $180-250 on parking (deduct that from your already low starting pay.) No free max pass. You get $50 TAXED towards parking/max which comes to like $25-30. I am not sure where this calculation came from seeing as they pay A MILLION dollars a month for the rent here. A million dollars that takes away from better healthcare and pay. That takes away from parking passes and max passes. You have to PAY to work here much like a stripper has to pay for a stage. Zoomcare likes to scream how much they do for society yet does not provide services to the poor and elderly. (They do no accept Medicare/Medicaid) I see that they are trying to form a contract with Medicaid but Medicaid said in the past the CEO has SCOFFED at them. What is that about? You will pay a lot for parking and still be at risk for "meter feeding" and other parking tickets. You will put your car at risk of being broken into by drug abusers. You will pass drunks and drug abusers on your way into work with needles sticking out of their arms. NO paid holidays. NO sick time. Benefits- Insurance through Zoomcare means getting all of your appointments through Zoom employees. Oh and they'll treat you like a patient, which means SPED up 15 minute visits with providers who will not likely be an MD but a nurse or naturopath. Dental only covers up to $700. *WARNING- they will promise you change! But that change will be for media coverage only and it will not be anything to benefit you. BEWARE* They are media hungry with their *transparency* program. Funny, because I've never worked somewhere so sneaky and horrible. MASS LAYOFFS. They wont care what happens to you or where you go. Be prepared to always fear losing your job. OK to the billing team! The team WAS great, many loyal workers are taking off due to poor treatment. Half the billing team was laid off and the remaining were over loaded with work (which is still there ...just waiting for you if you take this job) They are hiring random people off the street and promoting those with no experience due to desperation. I have awkwardly sat in meetings where the billing manager will humiliate employees. It's like she does not take in to consideration people have different ways of communicating. If you take too long explaining something you will be cut off, if your input disagrees with hers you will be interrupted and silenced. Being friendly to employees is not a sign of weakness. I think she may be stuck in the "old way" of managing and it does not seem to be working, seeing as employees are fleeing. The company doesn't care about the billing team. EXAMPLE: We simply asked for standing desks (you know those super expensive things that are going unused on the other side of the building) and we were denied. The reason? They dont want to pay to have the computers moved. WHAT? You don't want to pay your own employees to do their jobs? So that we can be more comfortable and um LIVE longer? Gee, thanks! 99% of all your requests (even if it is a disability accommodation) will be denied. The billing team was dubbed "the most anti-social department" well, thanks guys. We are only dragging in millions of dollars a month, getting over worked, under paid, and mistreated but sorry we didn't smile at you passing through the hall way! If you get sick working for zoom, may you RIP. They do not care, they will bleed you DRY, I've witnessed 3 employees who have had major health issues be beaten and over worked until the point of passing out. No one can get healthy when they work for a beast who does not allow rest. Open office- You'll never miss a cubicle MORE. You can smell EVERYTHING. If you have sensory issues you will be driven insane. I've witnessed an employee break down in tears because the smells and noises (loud lady who puts her phone on speaker when there are phone booths, loud chewers, the tech team playing Foosball (HOW ABOUT YOU MOVE OUR DESKS HOW ABOUT THAT?) and other annoying clicks and whistles. Albert Diperio (co-owner) seemed so nice, so polite. Be prepared to gain 20lbs. Constant junk food being shoved down your throat (YAY until you cant button up your pants any longer) No standing desks, oh but there is a little hot room with no air circulation you can hyperventilate in. I was hoping to leave a much nicer review, I hope this helps anyone thinking of working here, again be ware of their promises for 2019 they are most likely going to be empty promises.

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    Advice to Management

    ADVICE: Be kind to your billers. Be kind to people who work over 50 hours to keep the numbers coming. PAY FAIRLY. Listen to your employees they are screaming for better treatment! RESPECT your billers! We work extremely hard and get very little back in return. It's sad to see co-works break down mentally and physically. Zoom honestly does not deserve some of the hard working billers and should consider them selves lucky they have stayed.

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    ZOOM+Care2018-08-24
  3. Helpful (20)

    "So many cons"

    StarStarStarStarStar
    Current Employee - Provider 
    Disapproves of CEO

    I have been working at ZOOM+Care full-time for more than a year

    Pros

    This company somehow does hire amazing employees. Most of the providers and associates are wonderful, care deeply about their patients, and work incredibly hard. Only working a half week is amazing as well. The salary is what keeps most of us from leaving. It’s one of the highest in the market.

    Cons

    If it wasn’t for the high salary, more of the Zoom employees would leave this company, and many are already doing so. So much so that they have to close down multiple clinics daily. Those of us who step up and volunteer to keep clinics open are never rewarded or even praised for that act. Unless you have a slow day, clinic days are a nightmare. You have to see every patient in 15 minutes and often will have 7-9 in a row without any breaks. You are excepted to stay on time (that’s why we’re called Zoom). If you fall behind, patients will be upset with you as they are used to being taken back at their appt time. Management will also get on you about your timeliness at your monthly meetings. So over time the constant stress of trying to deliver quality, safe care on time all day long for 25 patients will begin to eat away at you. The only way to get any sort of break is to ask a group of young, nonmedical employees who are stationed at headquarters for a break publicly in a Chat room. It’s insulting to say the least. We have all complained about it so many times, but management refuses to get rid of them as they want to control us and keep us profitable and from abusing breaks. Employees have directly heard the leader of this group say “our job is to keep the providers in line”. Pretty horrible. You will be expected as a provider to room your patients, take their vitals, clean the room after, do an exam and make a diagnosis/plan of care all in 15 min. If a patient ever writes a bad review about you (because they felt rushed, etc) you will be chastised by management for this. They will always side with the patient and never see your side or the strain on you. That is because management has no medical experience. Most come from retail. They do not care about you even though they pretend to. But their real concerns are so obvious and they will quietly push you to see more and more patients. Profit is everything here. They only want to look good to investors. They have even gone so far as to ask people (mostly female employees) to change their appearance when investors are on site so that the company looks better. Clear discriminatation. There are some providers who are “closely tied” to upper management and get obvious preferential treatment. They think that we don’t notice but we see it and think it’s inappropriate and makes for a hostile work environment. Overall you will be burned out if you work here in less than a year.

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    Advice to Management

    Stop “listening” to us in meetings and start actually taking our feedback and advice to upper management and make changes. You are about to lose even more of your providers. They are your bread and butter and the only reason this company makes money. Give back our real bonuses, pay increases over time, benefits, and take away the mircomanaging/schedule control. Let us take care of the patients by taking care of us.

    ZOOM+Care2018-04-13
  4. Helpful (13)

    "Ugh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Clinical Staff in Portland, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ZOOM+Care full-time for more than a year

    Pros

    The people you suffer through with are amazing. The schedule and pay are competitive, which is the reason why most stay.

    Cons

    To start with, no one actually wants to be here. Department wide the employees are unhappy, overworked, under compensated, untrusting of management, and on the daily face the moral conundrum that are ZOOM policies, however compensation is competitive so we stay. The company’s inability to secure a firm model of function for itself will become a weekly challenge as the weekly email will have updates on preferred methods of operations and few will actually be able to keep up with those changes, those unable to will be left in the dust and scolded. Daily life in clinic is not as “cool” and cutting edge as the macs and trendy environment would lead you to believe. Everyone is expected to do the work of at least three people, which explains the high turn over. Depending on the providers tenure you can be expected to see up to two straight hours of back to back 15 minute appointments without relief. This leaves little room for charting and other administrative duties, which more often than not include doing labs and recalls for an additional clinic. Expect to be hungry, expect to be thirsty, and expect to have plan using the restroom in accordance with your schedule. Basic needs are not a priority, they are a luxury as profits trump everything. Feedback is consistently brushed off, unless BOLI is involved, then you can expect change in your favor. Those with close ties to upper management will get visible preferential treatment, it is not a level playing field, and makes taking the required HR course somewhat of a joke and an insult. Many former zoom employees have cited being morally compromised as a reason for departure, this job is trying physically, emotionally, mentally and morally.

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    Advice to Management

    You already know what needs to change, but I’m case you need a reminder. We are humans, treat us as such

    ZOOM+Care2018-04-12
  5. Helpful (16)

    "Dysfunction Abounds"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Medical Provider 
    No opinion of CEO

    I have been working at ZOOM+Care for more than 3 years

    Pros

    The schedule is great. You get 3.5 days a week off. More tenured providers who are grandfathered from the old system make decent pay (though not NDs, who summarily had their pay cut by 25% with less than a month's warning). You'll rarely see your manager.

    Cons

    The company is entirely profit-driven at the expense of good care. The only goal of management is to show a profit and attract investors. They hire a great team of MDs to support mid-level providers and advise management, then make sweeping changes to how we provide care without consulting (and sometimes without informing) them. As a provider you will be expected to see patients in 15 minutes regardless of their chief complaint and with few scheduled breaks. Your schedule will be supported by a remote team call center employees with no clinical experience who your assistant must instant message when you are behind in order to ask for a break in your schedule. They'll need to make a good case for you getting the break. If lawyering isn't their strength you may be out of luck. If the call center employees deem your situation desperate enough, your request will be granted. Your assistant may be great but s/he won't start this way because they receive very little training and have no clinical experience. You'll have one member of this team of underpaid (mostly) college graduates to provide all of your onsite support. They are responsible not just for assisting you but phlebotomy, insurance, inventory, and customer service. Not surprisingly assisting the provider often takes a back seat. You do your own vitals and often have to clean up your own exam room after procedures. Turnover is high. If you're lucky enough to have a good assistant for a year, you'll spend the first 2-3 months struggling as they learn on the job and the last month or two struggling as their animosity toward the company calcifies and they lose interest in their job. Work at a slow clinic? That sounds like less stress, right? You can spend more time with your patients and connect with people and remember why you got into medicine in the first place. NOPE. Management will hassle you about your visit duration, a metric they follow. You also may be asked to fill in at a busier clinic some days but won't be compensated as a float for your flexibility. Nonetheless, management will hassle you about building up your patient base, which is hard to do when your clinic has irregular hours. The system also doesn't support scheduling follow-ups beyond a few days. If you want to see a patient back after a month on his new asthma meds, you'll have to set up a reminder to email him. This is a theme, building up a practice is expected but you aren't given support in doing so. The middle managers who directly supervise you come mostly from retail. When they are schmoozing you over on the latest change to how you deliver your care you just know you're getting a variation of the pep talk some Victoria's Secret Assistant manager got when the new Angels collection came out in 2010. They have little respect for healthcare providers. I once heard one of them refer to a group of providers as "you girls." You might be asked to give feedback. Don't fall into this trap. For the most part this is a futile effort but those who are outspoken attract attention of middle management and not in a good way. If you choose to go down this road, extra attention will be paid to your metrics (timeliness, visit duration, revenue per visit, etc) and you will be singled out for having a bad attitude. You won't be given inside information on upcoming changes to the organization and compensation that might influence your clinic assignment requests. Upper management may be sincere in soliciting feedback but middle managers generally try to steer the conversation back to whatever they are there to sell you. Luckily, as noted above, they rarely have time to meet you since they manage so many providers and assistants.

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    Advice to Management

    Stop taking an adversarial stance toward your providers. Your metrics lack nuance and are a tool that middle managers use to bully providers they don't favor. To the applicant: If you think you can stomach all of the above AND they are offering at least $120K starting salary it may be worth consideration. But note that $120K for Zoom is not the same as $120K is for other companies. You have virtually no benefits and the few that remain (like maternity/paternity, for example) may go at any time. Look at the health plan and take into consideration what you will have to pay if you have a family.

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    ZOOM+Care2017-12-14
  6. Helpful (22)

    "WORST TIME OF MY LIFE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Associate in Portland, OR
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at ZOOM+Care full-time for more than a year

    Pros

    The benefits of working at Zoom+ are close to none. The only two benefits that I enjoyed as a Zoom+Associate is the providers I got to work with and having 3.5 days off in a row. That it is.

    Cons

    Management does not care about Zoom+Associates. DOES NOT CARE Zoom+Associates check patients in, check patients out, draw blood, process in house labs, send out labs at the end of the day for Zoom+Lab and Labcorp, dispense medication, stock the exam rooms, stock inventory, order inventory, clean up the clinic, etc etc etc. TOO MUCH for one person. Zoom+Associates have to do end of month counts (count every single medical supply in the clinic AND count every single medication bottle. How is that possible to do when you have patients back to back every 15 minutes?! Terrible with benefits (about 3 hours of pto every paycheck) When requesting a day off, only TWO Zoom+Associates are allowed to take the day off. Including holidays like thanksgiving and christmas. Whoever requests a day off first, they get the day off. Doesn't matter how long you have been with Zoom+Associate No matter how long you are with Zoom+, they will treat you with no respect

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    Advice to Management

    There is a huge power dynamic at Zoom+. Dave Sanders is the king. Everyone else are his peasants

    ZOOM+Care2017-06-06
  7. Helpful (21)

    "I Would Not Recommend Working at Zoom+Care."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ZOOM+Care full-time for more than a year

    Pros

    The Associate role provides lab, phlebotomy, and overall patient care experience that is good for someone looking to move up in healthcare (outside of Zoom+Care) or apply to a medical program. The Provider role pays well compared to the other healthcare systems in the area. My co-workers in the clinics are wonderful and we all work well together.

    Cons

    No leadership - management is unsupportive, unavailable, and lacks the ability to lead and empower a team. Unrealistic and unsafe expectations for patient care, including seeing all chief complaints within a 15 minute window (this include female pelvic exams and mental health visits) in order to boost profits and patient counts. No solidified or reliable bonus structure. Constant turnover. No support for post-clinic patient care, which now includes the removal of the company phone number for patient use. Patients are now directed to chat or visit clinics to complain/resolve issues with no regard for a complete patient experience. The home-grown technology used within the clinic systems that the company is proud of seems to fall apart daily and disrupts patient care - all the while claiming to be a Technology company first, Healthcare company second. Healthcare should never be put second, patient care should always be the #1 priority.

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    Advice to Management

    Try an Associate or Provider role in the clinics for a day and see if you still agree with the business decisions you are making from your 'Basecamp' headquarters in the Pearl. You are destroying valuable talent from the inside-out with your ignorance and profit-driven decisions.

    ZOOM+Care2017-03-09
  8. Helpful (28)

    "You are on fire, and no one cares."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portland, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ZOOM+Care full-time for more than 3 years

    Pros

    From a patient perspective, Zoom typically pleases many. If everything goes well, you are provided relatively inexpensive, quality care, quickly. From a clinical perspective Zoom emphasizes evidence based medicine. However, whether or not management will back you when a patient attacks for not getting what they want can be variable. The caliber of employees in the clinics traditionally has been very high, and the one other person in clinic is the only person you interact with 90% of the time, so it really matters. The standards have declined lately due to outrageous levels of turnover.

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    Cons

    Imagine you are in a burning building, but those in charge have no interest in putting out the fire. Welcome to Zoom, where the walls are brightly colored and there are flashy gadgets everywhere. You are tasked with the job of seeing patients every 15 minutes, in what will be described to you as the perfect visit. Now, every 15 minutes is not a foreign concept to many in medicine, but you are going to do this with only one other person in clinic with you. The clinic assistant may or may not have any medical experience, all that is asked is the equivalent of a college degree (but not required). They will run the front desk, lab, phlebotomy, answer phones, solve insurance problems, scheduling issues, janitorial work, and literally anything else that arises. They also have no protected breaks- this includes eating or the restroom. Now. Cue patient A who walks in without an appointment just moments before an open slot disappears. Protocol tells the clinic assistant they must be scheduled immediately, pushing the provider 2-3 minutes late, and yes, you must take a patient back who is up to 5 minutes late. No problem, right? 10 minutes to solve what literally just walked through the door. Patient B, C and D come in during patient A appointment. Some having appointments, another wanting a blood draw, others just wanting to ask your clinic assistant questions distracting them from checking out patient A and drawing their blood. Meanwhile no one ever collected patient C's urine sample so they go to the restroom ruining the chance to run a urinalysis. Patient D is irritated no one can see them the exact moment they walked in so they start a fire in your lobby in leave. Call HQ to ask for help- the answer will be to move up to the next floor- there is no fire there. Also everything has been rebranded to be amazing, creativer, sexy Zoom+ instead of ZoomCare! So the part was left out where the Help Team (now renamed "Guru") can also schedule patients. This collection of people has an even less chance of having medical experience, and are explicitly told to not screen patients on their complaints. If the patients chest pain is an emergency, you are tasked with then getting them to the ER (after we take their $$$ in the regular clinic). Since every visit must be perfect, that means you must maintain a certain percentage of checking patients in on time, the computer will track you. After solving whatever patient A was worried about in 12 minutes flat, you now bring patient B back. Guru team scheduled them for "prescription refill " and ignored your request for clarification when you saw it scheduled. They are interested in controlled substances we don't prescribe. Cue anger directed at both provider and clinic assistant- "Why wasn't this told to me before? Why doesn't my insurance cover this? I was was told you were primary care." The way this crisis is solved? We will make the new floors **speciality** clinics and a step-down ER. They will be staffed with specialist MDs who can receive the inappropriate patients, after the patient has already ripped off your head and burned it of course. No matter, patients and all involved advance up in the building, there is no problem you are reassured. Thinking you might be able to finally might be able to finish some work, you discover that the computer EMR is down, a very common occurrence. Leaving you with paper charts. No way to check any lab results or answer any number of calls that the patients have (that want a call back right away). At this point you are thinking of ways to amend the situation, maybe some benefits to round your life/ help with your severe burns. You will find, that despite Zoom being a new independent health insurance provider, you can pay thousands out of pocket for anything outside of Zoomcare. So you better pray your burns are minor. Oh and there is no such thing as sick days (makes sense being a medical facility, right?), so either use your low amount of PTO or take unpaid time. At this point, it doesn't take long for most employees, you will break into a sprint and head for the roof. Looking for management themselves to help you. The building is literally on fire dammit. You will hear excuses like- "We are a startup company", "That's not in the budget", and "You should go to talk to ___, they can help you". The CEO himself only pauses to pat himself on the back: we will take over the world with our new healthcare system, progress measured entirely by expansion. New floors and buildings, more technology and self-congratulatory news coverage. Think of the positive way you can spin being on fire. At the exact same time, he and others belittle and publicly shame any who question him, many living in fear of the next time he will flippantly change his course and task others with fixing the next disaster. But what about the others who were abandoned in the fire? The blistering rate of turnover? An exact quote from the CEO explained simply; "out with the old, in with new". This is not a fire that you can put out, so don't try. You will either stay just long enough to jump out, or see yourself become one of them. Don't believe the recent planted reviews here, they are in deep and desperate.

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    Advice to Management

    It's ridiculous that this has to be said, but your employees need to matter at LEAST as much as the patients satisfaction seems to. You will never become successful crushing your employees enthusiasm (who have a job literally dedicated to caring for others). We are people, too.

    ZOOM+Care2016-05-17
  9. Helpful (15)

    "Be a good little slave"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portland, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ZOOM+Care full-time for more than a year

    Pros

    3.5 days on, 3.5 days off (but you will work unpaid another hour past your quitting time on your work days and be expected to keep on top of emails on you days off) The associates are good people and are as over-worked as you will be or worse.

    Cons

    -they treat providers like interns or children, or worse, robots -medical providers have previous Macy Store managers as bosses, they know nothing about medicine. -you will be a number, not a person. -the pay is sub par -15 minutes is NOT enough time to do a good patient visit and documentation. Period

    Advice to Management

    Stop taking on failing projects and expect the only line that makes money for you to become robots in order to pay for those failed projects. Realize what line brings you success and foster those people instead of treating them like a sponge and wringing them dry. Or expect even worse employee turnover than you have which is awful to begin with.

    ZOOM+Care2016-02-14
  10. Helpful (43)

    "Expecto Patronum"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Associate in Portland, OR
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at ZOOM+Care

    Pros

    Great place to pad your resume so you can get a job somewhere that treats their employees with respect and pays them enough to buy groceries and gas on the same paycheck.

    Cons

    Ahh ZoomCare, a company that recruits the cream of the crop and then crushes their souls after sucking any and all passion and enthusiasm they once possessed right out of them. If this was Harry Potter, ZoomCare is Azkaban and the management staff are the dementors. If you are a medical provider they will woo you with high wages and dangle a *possible* annual bonus in front of you. To qualify for the bonus you will be introduced to one hoop and then another and then another that you must jump through. The closer you get to meeting these impossible goals, the higher the hoops get and then they are lit on fire and filled with spikes. Even if you manage to clear all the hurdles on paper, you will be informed later that you failed to meet a requirement no one had told you about. In the past this has included not getting enough five star yelp reviews that mention you specifically and not having a fast enough average visit time. The bonus is like the house cup, but you’re in Slytherin so you’ll NEVER GET IT. Let’s not forget the ZoomCare Associates, they are the house elves of this tale. They are responsible for checking patients in and out, cleaning the clinic, managing inventory of the clinic, assisting in exam when necessary, drawing blood, running labs, calling in prescriptions, replying to patient e-mails, and doing so without breaks or lunches! You see, ZoomCare designates Associate breaks as “interruptible” and explain it thusly “if someone walks in during your lunch, we expect you to greet them and check them in.” You are paid for your entire shift so technically it’s not illegal. The reality however is that to meet the high expectations you are given, there is no way you can be off the floor or away from the podium for a full 15 minute break, let alone a 30 minute lunch. As an associate, you are Dobby, when he was still working for the Malfoys. If you want a foot in the door to a medical job and need 6 months experience for your resume, ZoomCare is the place for you. Longer than that the prospect's black, too late, you're gone, you wont come back. The turnover rate in this place is the most insane I have ever seen anywhere, thats coming from someone who has worked in customer service for nearly 15 years. Every 6 months to a year there is an entirely new group of clinical staff. It’s rare to meet people that have been in the associate role for longer than a year. Beyond 2 years? The number drops to around 4. This isn’t because all of these people are moving on up the corporate latter or going to graduate school, it’s because the Associate role is truly thankless. Providers fare a little better but not by much, you’ll at least be paid well, but you’ll be constantly hearing you aren’t good enough at what you do. Your charts are clear and organized? Great! But you didn’t mention this one detail that we as a company have deemed gold standard so you’re getting a bad score on your chart reviews. Your patients love you and make a point to come in during your hours and request you when scheduling? Awesome! But you had to add a break because a laceration took up some extra time so thats a negative on your review as well. ZoomCare is Azkaban and the entire front line staff are the prisoners. All of these issues are well known by everyone who works at ZoomCare. You can bring your problems to management and have an interaction like this “I haven’t gotten more than 5 minutes to sit down during any of my 11 hour shifts in the last month!” “I know it’s hard, I was an associate too, but I just loved helping patients so much I really didn’t mind! Are you sure your feelings of burn out aren’t just a reflection of your negativity?” You can bring your issues to HR and the CEO on separate occasions and get a sympathetic ear and zero follow through. You see issues that you want addressed and have ideas on how to fix them? Thats cute, but no one cares. The bottom line is ZoomCare is a for profit business that does not care about it’s employees. The health insurance is offensive, the wages for any roll other than ZoomCare Providers will keep you ~just~ above the poverty line, and you will be treated like a replaceable nuisance if you are anything but a mindless drone. Here is the one positive to the job, if you luck out and click with your Associate or Provider, you can at least enjoy your co-worker. It can feel a bit like Dumbledore’s Army or The Order except there is no Dumbledore anywhere in the company so you just have to support each other and hope you don’t go the way of the Longbottoms. With the exception of a few busy clinics, it’s 2 people running the show. So if you don’t like or get along with your Associate or Provider? Have fun! There are associates still working for the company that have violated HIPPA horrifically on multiple occasions. Providers, or rather just one provider, who is notorious for being horrible to work with and abusive to their associates. Oh you’re a Neville and they’re a Snape? TOO BAD! A Pansy and a Hermione? Tough luck! A James and a Severus? Work it out! Run like you’re being chased by Aragog, a blast ended skrewt, and fiendfyre. Your sanity and self worth depend on it.

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    Advice to Management

    Find new careers. With the exception of the head of the ZCA department you're all horrible at "managing."

    ZOOM+Care2015-05-03
Found 13 reviews