ZOOM+Care Reviews
Updated Jun 8, 2021
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"Good place to work with great people and gain medical experience" (in 13 reviews)
"3.5" (in 12 reviews)
"Even if already certified you have to be specifically certified through Zoom for lab procedures" (in 27 reviews)
"You have to see every patient in 15 minutes and often will have 7-9 in a row without any breaks" (in 13 reviews)
- Current Employee, less than 1 year★★★★★Featured Review
Pros
Great systems/applications in place, Positive Executive leadership team, fun culture, great people and the best fastest care I've ever received as a patient!
Cons
Same growing pains most newer companies experience with growth and scale, just takes time and we will get there!
Thank you for your comments and we are pleased you are enjoying our unique culture and working with an awesome team who is busy disrupting traditional healthcare!
- Current Employee, less than 1 year★★★★★
Pros
Health insurance, dental, flexible schedule
Cons
Need to work on internal issues, miscommunication within company.
Continue reading - Current Employee, more than 1 year★★★★★
Pros
Coworkers are great (other clinic associates and most PAs/FNPs/MDs/NDs/DOs), pay is okay-ish, 3 1/2 day work weeks
Cons
Benefits are horrible (company based out of OR, literally can only get affordable healthcare in Seattle at ZoomCare), terrible PTO accrual rates, no sick time/pay, most management is out of touch and does not care about you, upper leadership is terrible and do not value employees at all, mandatory on call days that are unpaid/no incentives, trying to get time off to use your minimal PTO is extremely hard, no beareavement policy/time off, no advancement opportunities in Seattle
Continue readingZOOM+Care Response
Thank you for taking the time to share your feedback. It is important that you are able to express your frustrations so that we are able to improve wherever possible. Zoom Care grew very quickly and we are currently in the process of focusing on how we can best support our clinics, employees and patients. Communication, listening and making adjustments from feedback will allow us to continue moving in the right direction. It sounds like you are still a current associate and I encourage you to reach out to your HR team and share your concerns in more detail. Thank you so much, People Services Team
- Former Employee★★★★★
Pros
Honestly can’t think of much... If you’re a die hard pre med then this is decent clinical experience, and you get free phlebotomy training, and the schedule is manageable
Cons
Where do I start? You are extremely underpaid and overworked for what this job is. You basically run/organize an entire clinic with minimum oversight, the oversight you do get is micromanagement that focuses on pointless business models (like the lobby aesthetic) and not how to help patients or staff at all. One of the Seattle managers is on such a power trip that she will make your life a living hell as long as it means she can brown nose her upper management for her annual bonuses. Not to mention they handled the pandemic terribly and rarely followed CDC guidelines, even with scientific articles and cdc links referenced in emails! Plus they consider anyone questioning them ever as a whistleblower and try to find ways to fire you or make your life terrible by sending you to the busiest clinics. They put staff in danger because they didn’t want to lose money... many of us ended up getting covid lol. As for the coworkers, the clinic associates (ZA’s) can be very clique-y (although a handful are nice) and there’s an extremely high turnover rate. If you want to feel like a clinical intern a dystopian Grey’s Anatomy and be worked into the ground for almost no pay, this is the job for you!
- Current Employee, less than 1 year★★★★★
Pros
Schedule 3 1/2 days per week = full time
Cons
Disfunction from the top down, fast pace growth is killing them, technology patches instead of true fix, idea changes with the wind, start/stop/change/jump to new idea ...
Continue readingZOOM+Care Response
Thank you for the feedback. Growing pains are tough, and just like most fast growing organizations we have had our fair share of them. We hear you, and we are proud of some of the changes we have made to our People and Clinic Management teams. We strive to constantly improve, and feedback from our staff helps. If you would like to further discuss the specifics please do not hesitate to contact the People Team. Thank you!
- Former Employee★★★★★
Pros
Ummmmmmm, I got nothing. It was an extremely horrible experience.
Cons
I just don't even know where to start. This company has the most poorly run billing department I have ever come across. The up coding is crazy, they continue to inaccurately code to get paid more, they also bill for things they aren't really doing. I would say they are walking a very fine line of fraudulent behavior. Also, the manager is a nightmare. She causes conflict between employees, lies, has extreme mood swings, and is either hostile or uncomfortably friendly depending on the day. She does not advocate for employees and will not hesitate to throw them under the bus in order to keep the spotlight off of her. It's only because.this company does not except Medicare and Medicaid that they have not been shut down yet.
Continue readingZOOM+Care Response
Thank you for sharing your experience. Part of delivering people-centric care is listening to what our people and patients have to say and learning from their experience. Your feedback will help us learn, and for that we are grateful. We are sorry this was your experience while working with us, and wish you all the best in the future. Thank you, People Services Team
- Current Employee★★★★★
Pros
Some of the best people I've ever worked with.
Cons
A fast growing and changing company leads to a pretty bumpy ride.
Continue reading - Current Employee★★★★★
Pros
Working from home is convenient.
Cons
Can be boring working at home alone.
- Former Employee★★★★★
Pros
Straight forward place to work, trains on the job
Cons
Work weekend, small clinics with one provider and only off-site support.
- Current Employee, more than 1 year★★★★★
Good model for certain health needs, but a complete mess internally
RecommendCEO ApprovalBusiness OutlookPros
health, dental, and vision insurance. Schedule flexibility
Cons
low raise scale, lack of communication between departments, haphazard technology releases, focusing too much on opening new clinics instead of getting their act together with the ones that they do have. Things really need to be ironed out before expanding so quickly, a poor foundation would lead any structure to crumble when it's put to the test.
Continue reading
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