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Zalando Customer Care Specialist Reviews

Updated Jun 3, 2021

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Found 19 of over 1,414 reviews

3.2
64%
Recommend to a Friend
66%
Approve of CEO
Zalando CEO Robert Gentz
Robert Gentz
7 Ratings
  1. 2.0
    Current Employee, more than 1 year

    Zalando is only as good as your management and your flattery skills

    May 14, 2021 - Customer Care Manager in Berlin
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - International work environment - Talented colleagues - 40% discount voucher on Zalando

    Cons

    Your experience is as good as your management. Someone wrote in another review that, unfortunately, your experience depends highly on who management is, and this is my experience as well. - Depending on management, you may not see some of the benefits announced company wide. Some of these benefits might get blocked from management without any good reason (e.g. not allowing remote work due a lack of trust rather than the requirements of the role). - Depending on management, you may see a lot of policies announced and never live them. For example, Zalando supposedly stands for diversity and inclusion. In fact, diversity is one of Zalando's core values. Again, even if diversity and inclusion are a priority company-wide, you may not see anything of that translated into concrete actions and attitudes within your team because this depends on whether your management believes in its importance or not. As an example: you may hear a lot about being inclusive and respecting different backgrounds, but you might repeatedly be asked to mould yourself to traits that management deems valuable without any small consideration to trying to respect your values and background. - Performance evaluations and promotions ultimately depend on whether management likes you. You may consistently receive positive feedback from different colleagues and stakeholders about your performance and the skills critical to your role, but even then, you might not receive a promotion because upper management that has never worked directly with you and has not seen your work, has the ultimate decision-making power on whether you get promoted or not. If you were not engaged in shameless self-promotion and flattery every opportunity you see them, you can say good bye to career advancement. - Depending on management, there might be work-life balance and there might be some importance given to mental health. While there are mental health days at company-level, the importance given to mental health in your team depends on management. You may hear a lot of talk about promoting mental health and work-life balance, but then be given incredibly tight deadlines that cannot be met without working overtime / see management work at 6 am and 11 pm. - Having a positive feedback culture depends on management. You may have them encourage you to give feedback but consistently dismiss it / react defensively / label you as problematic even if the feedback provided is constructive. If you then decide not to give as much feedback because, what for when it is being consistently dismissed?, then you may be labeled as not outspoken enough. - Feedback is received from stakeholders and peers, but you never get to evaluate upper levels of management. There is a quarterly survey that is supposed to be for that but this either mostly reflects on your team lead and does not go much beyond that, or it is discussed in one meeting and then no actions are taken to address negative results.

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    10 people found this review helpful
  2. 3.0
    Former Employee, more than 1 year

    Cool Athmosphere

    Jun 3, 2021 - Customer Care Specialist in Berlin
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Atmosphere, Junge mitarbeiter/innen, it feels like a big family

    Cons

    little willingness to accept new ideas from employees.

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  3. 5.0
    Former Employee

    Cool

    Apr 8, 2021 - Customer Care Agent in Berlin
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Relaxed and cool space, great discounts

    Cons

    Non flexible working hours, too many people

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  4. 4.0
    Current Employee, more than 1 year

    Overall Good

    Mar 11, 2021 - Customer Care Specialist in Berlin
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great team and team leads, personalized approach, flexible in negotiating your days off. Good benefits in terms of discounts

    Cons

    Low salary for living in Berlin, Higher management can be more understanding and caring.

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  5. 3.0
    Current Employee

    Good company, low salary

    Apr 15, 2021 - Customer Care Representative in Berlin
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Free language courses, nice co workers, good NHT

    Cons

    Very low salary even for Berlin

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  6. 4.0
    Current Employee, more than 3 years

    Great

    Jan 9, 2021 - Customer Care Specialist in Berlin
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Friendly Team colleagues and company as well

    Cons

    no downsides to be highlighted

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  7. 5.0
    Current Employee, less than 1 year

    excelent

    Jan 25, 2021 - Customer Care Specialist in Berlin
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They take care of the employee really good.

    Cons

    nothing to say right now

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  8. 5.0
    Former Employee, less than 1 year

    Very nice experience

    Nov 19, 2020 - Customer Care Specialist in Berlin
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great team and pleasant work atmosphere

    Cons

    The salary could have been better

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  9. 1.0
    Former Employee

    disorganized

    Feb 24, 2021 - Customer Care Specialist in Berlin
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They offer nice seats in WFH

    Cons

    It's a corporate and they don't care about humans

    2 people found this review helpful
  10. 3.0
    Former Employee, less than 1 year

    Not really exciting

    Oct 13, 2020 - Customer Care Specialist in Berlin
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Nice team. I guess offices and perks but during home office we can't really get any benefits

    Cons

    No bonus, except from 40% on the website no outstanding perks on my opinion. Feels quite hard to evolve. Low salary.

    1 person found this review helpful

    Zalando Response

    Employer Branding Specialist

    Thank you for taking the time to provide feedback. We’d love to learn more about your experience and how we can improve. If you have any further feedback to share please email us at eb@zalando.de

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