KEY NOT FOUND: coverImgAlt
Logo

Zalando

Is this your company?

Zalando

Add a Review

Zalando Customer Service Representative Reviews

Updated Aug 30, 2021

To filter reviews, or .

Found 18 of over 1,461 reviews

4.1
92%
Recommend to a Friend
100%
Approve of CEO
Zalando CEO Robert Gentz
Robert Gentz
7 Ratings
  1. 4.0
    Current Employee, more than 3 years

    Provide best customer services

    Aug 18, 2015 - Customer Service Representative in Los Angeles, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Provide discounts on products and benifits

    Cons

    One break time work to hard.

    16 people found this review helpful
  2. 5.0
    Current Employee, more than 3 years

    .

    Aug 30, 2021 - Key Account Manager (KAM) in Berlin
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Dynamic and competitive work environment, growth opportunities, recognition.

    Cons

    Salary below average. Long ladder when starting from a Junior position.

    Continue reading
    Be the first to find this review helpful
  3. 3.0
    Former Employee, more than 1 year

    Zalando Lounge

    May 13, 2021 - Customer Service Representative in Berlin
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Fast and efficient recruitment process with no bullshit questions and a relevant test (manage a case). A great entry-level job with complete paid training. In some teams, the direct management is great (Team Lead and seniors) and do its best to help newbes and reduce the attrition. Possibilities to transfer to a totally different position after a while if you are a good match. The company has a very inclusive policy. You won't be rejected because of who you are by anyone.

    Cons

    High turnover depending on the team, the Christmas period is very tense in some teams since there is not enough people for the job. Sometimes the hierarchy takes irrational decisions and messes with the customers, but they don't care because you are here to take the shots when angry customers strike back. While I agree that this is your job as a customer manager, I don't think it's a good strategy in the long run as both employees and customer tend to lose their trust. Big problems tend to be silenced and dealt with once it's too late (harassment, sexual or not).

    3 people found this review helpful
  4. 4.0
    Former Employee

    Fine, doable

    Jul 27, 2021 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Lovely colleagues, very nice office

    Cons

    Bad Pay, very long hours

    Be the first to find this review helpful
  5. 4.0
    Current Employee

    Good place to work at as an expat

    Jun 7, 2021 - Account Manager in Berlin
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Inclusive workplace with mostly great teams to work at

    Cons

    Slow proceedings, VERY bad people and organization team who are completely ignorant of needs for international employees which is like 40% of Zalando.

    1 person found this review helpful
  6. 4.0
    Current Employee

    Generally a great place to work

    Apr 20, 2021 - Account Manager in Berlin
    Recommend
    CEO Approval
    Business Outlook

    Pros

    campus like building set up, lots of learnings, great name on cv

    Cons

    not much room to grow, takes a long time to get even half a promotion

    Be the first to find this review helpful
  7. 3.0
    Former Employee

    Job ay zalando

    Feb 17, 2021 - Customer Service Representative in Toronto, ON
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good timing for all the stuff Good hours Food

    Cons

    Non Not to much on bonus

    Be the first to find this review helpful
  8. 4.0
    Former Employee

    Great company

    Feb 4, 2021 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great atmosphere, workplace and benefits.

    Cons

    Working hours, difficult to progress.

    Be the first to find this review helpful
  9. 4.0
    Current Employee

    Pleasant environment and working home office

    Jan 2, 2021 - Customer Service Representative in Berlin
    Recommend
    CEO Approval
    Business Outlook

    Pros

    nice team leader and good team and possibility to work from home

    Cons

    salary is quite low but will be raised after the first year

    Be the first to find this review helpful
  10. 3.0
    Former Employee, more than 1 year

    Great team

    Jan 19, 2021 - Customer Service Representative in Berlin
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Relaxed atmosphere and flexible working times

    Cons

    After a couple of months the job becomes repetitive

    Be the first to find this review helpful
Viewing 1 - 10 of 18 Reviews

Popular Careers with Zalando Job Seekers

JobsSalariesInterviews

Work at Zalando? Share Your Experiences

Zalando logo
or