Zalando Reviews

Updated May 12, 2021

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3.9
78%
Recommend to a Friend
89%
Approve of CEO
Zalando CEO Robert Gentz
Robert Gentz
457 Ratings
Pros
  • "innovation friendly fresh new good working environment(in 61 reviews)

  • "Work-life balance is totally achievable, and you feel supported by your lead at all times(in 53 reviews)

  • Cons
  • "Low salary for German standards(in 27 reviews)

  • "My Team lead salary was 70K or less(in 19 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 4.0
      Former Employee, more than 3 years

      Loved working here

      Sep 28, 2020 - Marketing Analyst 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great colleagues, lots of opportunities for development and growth, great benefits

      Cons

      Overlapping/ unclear responsibilities between different teams

      1 person found this review helpful
    2. 1.0
      Former Employee, less than 1 year

      Ego first, gaslighting second, employees last.

      May 7, 2021 - Employer Branding 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - International work environment with lots of ambitious, fun and talented colleagues. - 40% discount voucher on Zalando (30% for Zalando Lounge) but doesn’t apply to Partner brands and has a discount threshold of 1080€ per calendar year. - Development opportunities such as options to take courses on an internal training platform, mentorship program (although very hard to get a mentor), development budget and language classes (were cut as non-essential business expenses in 2020 due to COVID-19).

      Cons

      Without a question, there are many talented people and fantastic teams doing meaningful work at Zalando. But as the unofficial saying between employees goes: “Your experience at Zalando depends on your lead”. Unfortunately, my department turned out to be the living proof that “a fish rots from the head down”. What happens when you have leads who validate their intelligence by making others feel inferior and scared by using their hierarchical position and performance evaluation (formerly known as ZONAR) as a retaliation technique? They push people to leave even if they love what they’re doing. When leadership turns a blind eye towards people being treated unfairly rather than punishing such actions, it sends a message to everyone that this is acceptable, and becomes part of the company culture. When employees are labeled as “toxic, negative and problematic” for speaking up against misconduct or micro-aggression, it’s creating a fear-based workplace. Even worse, attempts to hold somebody accountable for their behavior are treated with gaslighting, telling you that your perception of what happened is wrong. Forget psychological safety to be yourself, voicing your opinion or asking questions that might differ from your lead’s perspective if you ever dream about being promoted or get recognised for your contributions in the performance cycle. Unless you’re a master manipulator, shameless self-promoter or do everything to “be your LEAD’S biggest fan”, you might be disappointed with the outcome. Feedback is highly encouraged, but it’s actually effective only one way. Even if you try to provide your manager constructive feedback, it will either be forgotten, used against you later, or dismissed altogether (this applies to both, one-on-one feedback, as well as facilitated and documented with an external team). Ironically, leads also love talking about the importance of mental health, but some think it’s about smiling more, being positive and just being grateful that you still have a job. Teams were even told in a public forum to write positive and grateful comments, and not what they actually think, in the internal survey tool that is designed to provide an honest picture about team health. Every constructive comment was therefore automatically labeled as “toxic” - leadership just wanted to hear happy thoughts and words of gratitude. And if you do take up the courage and share about your struggles, you run a high chance of being gaslighted, psychologically invalidated, or being blamed for it - Everything that makes your managers uncomfortable needs to be silenced and covered up with toxic positivity. Also, if you have a choice to be anything for Zalando - Be a consultant, not an employee. External consultants are brought in on high rates and even if you just end up recycling existing ideas from the team and presenting them back to the lead - You will be praised and celebrated more than the employees who provided all the groundwork and expertise. My advice to everyone before applying or accepting a job at Zalando: Don’t trust the interview process alone, do your own research. If your future team members are not included in the interview process (always a major red flag!), reach out to current or past team members on LinkedIn and ask about their experience. If you see several job ads for the same team popping one after the other, ask what has caused all the positions to become open out of a sudden. If you notice the same job ad circulating for months or being constantly changed, ask why and don’t accept dismissive or surface-level answers. This is your career and you deserve to make an informed decision whether or not this is the place for you. It’s in your own best interest to do proper due diligence to be aware if you will join a supportive and friendly work environment, or an ego-centric political minefield that will end up leaving you worse off than when you joined.

      Continue reading
      7 people found this review helpful
    3. 4.0
      Current Employee, more than 3 years

      As a manager, the most difficult decisions I make involve layoffs

      Oct 6, 2019 - Project Manager in War, WV
      Recommend
      CEO Approval
      Business Outlook

      Pros

      As a manager, the most difficult decisions I make involve layoffs

      Cons

      I dont have wrong experience

      2 people found this review helpful
    4. 2.0
      Former Employee, less than 1 year

      Neutral

      Jan 30, 2020 - Merchandise Planner 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fast paced environment with growth opportunities

      Cons

      Office environment can be quite political

      5 people found this review helpful
    5. 2.0
      Current Employee, more than 3 years

      Zalando

      Dec 27, 2019 - Merchandise Planner in Berlin, CT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      40% discount, home office, flexible working hours

      Cons

      Start up mind set; unfair promotion: you do not know based on what

      4 people found this review helpful
    6. 2.0
      Former Employee, more than 3 years

      Could be so much better

      Oct 30, 2018 - Online Marketing 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - 40% discount on the website - usual perks : free coffee, tea, soda; fruits

      Cons

      - no growth possible, your are basically encouraged to leave the company once you start feeling bored (I was told to look for a job elsewhere) - near impossible to change position internally despite zalando being such a big company with so many job offers - terrible mid-management made of people with no soft skills

      Continue reading
      26 people found this review helpful
    7. 3.0
      Current Employee, more than 1 year

      Interesting but chaotic and disorganized

      Feb 17, 2019 - Product Specialist in Poland, ME
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible hours, opportunities to work in different environments

      Cons

      You need to do work that's often out of your scope of responsibilities, argue for your rights

      Continue reading
      3 people found this review helpful
    8. 4.0
      Current Employee, more than 3 years

      Provide best customer services

      Aug 18, 2015 - Customer Service Representative in Los Angeles, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Provide discounts on products and benifits

      Cons

      One break time work to hard.

      16 people found this review helpful
    9. 1.0
      Former Employee, less than 1 year

      worst place ever

      Mar 13, 2018 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      free fruit...when people weren't hoarding it

      Cons

      where do I even start? horrible and very disorganized management, toxic environment, failure to nurture ideas and talent, low salary, no real way to grow, etc.

      39 people found this review helpful
    10. 5.0
      Current Employee, more than 1 year

      Best Workplace & Pleasant Company Culture

      May 3, 2021 - Project Manager in Berlin
      Recommend
      CEO Approval
      Business Outlook

      Pros

      After 2 years of working with Zalando, I still feel that it's such a great luck to work here. The more time passes, the more love I have for this work place. I even feel more energetic, excited and motivated than the very first days. I can now fully say that it's the first happy workplace I have ever known that truly care about the employees. I love how we all can work efficiency and have a great work-life balance. I personally love working from home, but it's the first company that make I think everyone missing being in the office since we have really beautiful office, enough space to breath and a large desk to work comfortable. - Care for the employees, support during the pandemic and home office - Open and friendly company culture - Fair salary - Advancement opportunities - Free fruits and cold drinks in the office - Dogs allowed - Children can be bought to the office, there are rooms for this case

      Cons

      Zalando may not have contributions to capital formation or bonus for Christmas, but Zalando has many more cool benefits that the other companies do not have.

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