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Zalando

Engaged Employer

Zalando

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Zalando Reviews

Updated May 27, 2023

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Found 2,157 of over 2K reviews
3.7
73% Recommend to a Friend
Zalando CEO Robert Gentz
78% Approve of CEO

Found 1,519 of over 2K reviews

3.7
73%
Recommend to a Friend
78%
Approve of CEO
Zalando CEO Robert Gentz
Robert Gentz
857 Ratings

What people are saying about Zalando

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Top Review Highlights by Sentiment

Pros
Cons
  • "Low salaries and under staffed(in 135 reviews)
  • "Bad leadership(in 35 reviews)
  • "Kollegen untereinander teilweise recht bissig, gerade wenn es um Karrierechancen geht (was ich erlebt habe, geht auf keine Kuhhaut), Manager untereinander decken sich gegenseitig, um keine Fehler zugeben zu müssen, man wird ausgebrannt, teilweise regelrecht schikaniert(in 25 reviews)
  • "Low pay and they love to lowball people on salaries(in 21 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Zalando and is not affected by filters.

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  1. 5.0
    Current Employee

    Reviwe

    Mar 14, 2023 - Senior Account Manager in Berlin, CT
    Recommend
    CEO Approval
    Business Outlook

    Pros

    liability for shareholders is limited. it's easy to transfer ownership by selling shares to another party. shareholders (often family members) can be employed by the company. the company can trade anywhere in Australia. taxation rates can be more favourable.

    Cons

    the company can be expensive to establish, maintain and wind up. the reporting requirements can be complex. your financial affairs are public. if directors fail to meet their legal obligations, they may be held personally liable for the company's debts.

    Be the first to find this review helpful

    Zalando Response

    Thank you very much for your review. We are pleased that you gave Zalando five stars. We also appreciate your honest feedback on the areas we could improve - we’ve shared it with the respective teams to ensure we're delivering the best experience we can for our teams at Zalando. - Talent Acquisition Team

  2. 5.0
    Current Employee, more than 3 years

    cool company

    Jan 19, 2023 - Manager in Berlin, CT
    Recommend
    CEO Approval
    Business Outlook

    Pros

    a lot of changes, but great for learning

    Cons

    very busy, but also great for learning

    Be the first to find this review helpful

    Zalando Response

    Hey Zalando, Thank you for your feedback! Thanks for rating our career opportunities at 5 stars and we're happy that you enjoy our learning opportunities. If you have any suggestions for improvement, please feel free to either reach out to your lead or let us know in our next anonymous employee pulse survey. Best, - Talent Acquisition Team

  3. Join the Zalando team
    See Our Latest Jobs
  4. 4.0
    Former Employee

    Generally good

    Nov 11, 2022 - Junior Carrier routing manager in Berlin, CT
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Nice colleagues, a lot of support, and a lot to learn

    Cons

    Stiff rules when it comes to thongs like contracts

    Be the first to find this review helpful

    Zalando Response

    Hey there! Thank you for the feedback. We are pleased that you enjoyed your time at Zalando and liked the colleagues, support and learning opportunities we offered. We also appreciate your honesty as to where you feel we could improve. Best, - Talent Acquisition Team

  5. 3.0
    Former Employee, more than 3 years

    Can't decide if it's a tech company or a retail org

    Sep 26, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Lots of room for movement internally - Strong connections to big players at apparel companies - Profit driven, gives you an almost consulting like approach to numbers

    Cons

    - Bad preparation of people managers - Borderline illegal "stretch" scheme to promote people without paying them - Highly political review cycle that is incredibly un-transparent

    Continue reading
    3 people found this review helpful

    Zalando Response

    Thank you for taking the time to leave us a review. We’re sorry to hear that you didn’t have an entirely positive working experience. At Zalando, we believe that continuous learning is key in acquiring knowledge and competencies to expand your skills and develop future opportunities. In addition to general training, mentorship and coaching opportunities open to all employees, we offer leadership development programs for our leads. - Talent Acquisition Team

  6. 1.0
    Current Employee, more than 1 year

    company review

    Jul 8, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    hybrid model, nice office, international environment

    Cons

    poor management, lack of interaction, communication, no onboarding, no customer focus

    Continue reading
    5 people found this review helpful

    Zalando Response

    Thank you for leaving us a review and sharing your experience with the community. We’re sorry to hear that you feel there is a lack of joint involvement and exchange on our working approach. Open communication and participation are pivotal elements of our company culture. To provide an environment where everyone is heard and able to participate in shaping Zalando’s future is our top priority. We try to work closely together and nurture an active exchange between teams and across business units. We’d very much appreciate your help and invite you to share further feedback internally with the Talent Acquisition & Employer Branding Team, as the described behavior is not what we strive to practice at Zalando and we rely on each other to uphold the highest standards. - Talent Acquisition Team

  7. 4.0
    Current Employee, more than 1 year

    two great years

    Nov 1, 2021 - Senior Electrical Expert 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    super that I could shape the go live in Rotterdam and Verona. The handover in Rotterdam was also great. I recognized many important things there that were incorporated into the construction descriptions of the following warehouses.

    Cons

    could not recognize any so far

    Continue reading
    Be the first to find this review helpful

    Zalando Response

    Thank you for your feedback! We’re happy to hear you are having a great experience working at Zalando. Best, - Talent Acquisition Team

  8. 3.0
    Former Employee, more than 5 years

    Working at Zalando is not easy

    Feb 2, 2022 - Team Leader 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Location (Berlin) Newly built head office Employee discount

    Cons

    Horribly biased towards employees who are German Difficult to progress in the company, lack of direction Top of the pyramid is a boys club

    Continue reading
    8 people found this review helpful

    Zalando Response

    Many thanks for bringing this to our attention. We take what you say seriously as the described behavior is not what we strive to practice at Zalando and goes against our values and high standards. We would very much appreciate your help with looking into this and invite you to share further feedback via our anonymous whistleblower tool (https://www.whistleblowing-zalando.de). - Talent Acquisition Team

  9. 4.0
    Current Employee, more than 1 year

    Coordination focus

    Dec 24, 2021 - Global Social Media Manager in Berlin, CT
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Very dynamic line of work.

    Cons

    Very fast pace at the work.

    Be the first to find this review helpful

    Zalando Response

    Hey Zalando! Thank you very much for your review. We’re pleased to hear that you are enjoying Zalando! Best, - Talent Acquisition Team

  10. 1.0
    Former Employee

    Ego first, gaslighting second, employees last.

    May 7, 2021 - Employer Branding 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - International work environment with lots of ambitious, fun and talented colleagues. - 40% discount voucher on Zalando (30% for Zalando Lounge) but doesn’t apply to Partner brands and has a discount threshold of 1080€ per calendar year. - Development opportunities such as options to take courses on an internal training platform, mentorship program (although very hard to get a mentor), development budget and language classes (were cut as non-essential business expenses in 2020 due to COVID-19).

    Cons

    Without a question, there are many talented people and fantastic teams doing meaningful work at Zalando. But as the unofficial saying between employees goes: “Your experience at Zalando depends on your lead”. Unfortunately, my department turned out to be the living proof that “a fish rots from the head down”. What happens when you have leads who validate their intelligence by making others feel inferior and scared by using their hierarchical position and performance evaluation (formerly known as ZONAR) as a retaliation technique? They push people to leave even if they love what they’re doing. When leadership turns a blind eye towards people being treated unfairly rather than punishing such actions, it sends a message to everyone that this is acceptable, and becomes part of the company culture. When employees are labeled as “toxic, negative and problematic” for speaking up against misconduct or micro-aggression, it’s creating a fear-based workplace. Even worse, attempts to hold somebody accountable for their behavior are treated with gaslighting, telling you that your perception of what happened is wrong. Forget psychological safety to be yourself, voicing your opinion or asking questions that might differ from your lead’s perspective if you ever dream about being promoted or get recognised for your contributions in the performance cycle. Unless you’re a master manipulator, shameless self-promoter or do everything to “be your LEAD’S biggest fan”, you might be disappointed with the outcome. Feedback is highly encouraged, but it’s actually effective only one way. Even if you try to provide your manager constructive feedback, it will either be forgotten, used against you later, or dismissed altogether (this applies to both, one-on-one feedback, as well as facilitated and documented with an external team). Ironically, leads also love talking about the importance of mental health, but some think it’s about smiling more, being positive and just being grateful that you still have a job. Teams were even told in a public forum to write positive and grateful comments, and not what they actually think, in the internal survey tool that is designed to provide an honest picture about team health. Every constructive comment was therefore automatically labeled as “toxic” - leadership just wanted to hear happy thoughts and words of gratitude. And if you do take up the courage and share about your struggles, you run a high chance of being gaslighted, psychologically invalidated, or being blamed for it - Everything that makes your managers uncomfortable needs to be silenced and covered up with toxic positivity. Also, if you have a choice to be anything for Zalando - Be a consultant, not an employee. External consultants are brought in on high rates and even if you just end up recycling existing ideas from the team and presenting them back to the lead - You will be praised and celebrated more than the employees who provided all the groundwork and expertise. My advice to everyone before applying or accepting a job at Zalando: Don’t trust the interview process alone, do your own research. If your future team members are not included in the interview process (always a major red flag!), reach out to current or past team members on LinkedIn and ask about their experience. If you see several job ads for the same team popping one after the other, ask what has caused all the positions to become open out of a sudden. If you notice the same job ad circulating for months or being constantly changed, ask why and don’t accept dismissive or surface-level answers. This is your career and you deserve to make an informed decision whether or not this is the place for you. It’s in your own best interest to do proper due diligence to be aware if you will join a supportive and friendly work environment, or an ego-centric political minefield that will end up leaving you worse off than when you joined.

    Continue reading
    102 people found this review helpful
  11. 4.0
    Former Employee, less than 1 year

    Online Stylist

    Oct 17, 2021 - Receptionist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great schedules, flexibility, good change to gain experience.

    Cons

    Not always the same amount of customers available.

    1 person found this review helpful

    Zalando Response

    Thank you for your feedback! We’re happy to hear you had a great experience working at Zalando. Best, - Talent Acquisition Team

Viewing 1 - 10 of 1,519 Reviews
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Zalando Reviews FAQs

Zalando has an overall rating of 3.7 out of 5, based on over 2,354 reviews left anonymously by employees. 73% of employees would recommend working at Zalando to a friend and 59% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Zalando employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Zalando. This rating has decreased by -2% over the last 12 months.

73% of Zalando employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Zalando 3.7 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Zalando to be benefits, career development, culture and the cons to be management, compensation.

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